I bought my wedding dress from Needle & Threat and I couldn't be happier! The quality is great, the shipping was quick and my questions about sizing were answered quickly and professionally. Can only... Ver mais
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Delighted with my order .Had looked at the website for ages and loved the look of the dresses but was a bit wary,Well I was very pleasantly pleased .Used the Harper try before you buy .Brilliant servi... Ver mais
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Ver mais
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The staff at the King’s Road shop, which is beautiful, were absolutely delightful and more than helpful. They made me feel very special. PT
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informações de contato
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Reino Unido
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Excelente
422 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
هذي رابع مره اشتري من نيدل توقعت ان…
هذي رابع مره اشتري من نيدل توقعت ان تاتي قطعه فخمة وثقيلة كما تعودت ولكن خاب ظني القطعه خفيفة ورخيصة لم ارى المبلغ الذي دفعته فيها
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for taking the time to leave your review and for being a loyal customer — we truly appreciate that this is your fourth purchase with us.
We’re very sorry to hear that this piece did not meet your expectations. We understand how disappointing it must feel, especially when you were expecting the same luxurious weight and finish you’ve previously experienced from our designs.
While some of our styles are intentionally created using lighter fabrics depending on the design and season, it’s important to us that you feel the quality reflects the value. We’re sorry this one fell short for you.
If you would like, our Customer Care team would be very happy to look into this further for you and discuss your options. Please do reach out to us directly with your order details so we can assist customercare@needleandthread.com.
Thank you again for your honest feedback — it’s incredibly valuable to us as we continuously review and refine our collections.
The dress was quickly shipped and is…
The dress was quickly shipped and is fantastic!
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review 💕
We’re absolutely delighted to hear your dress arrived quickly and that you think it’s fantastic ✨ That truly means the world to us!
We hope you feel amazing wearing it 💫 Thank you again for your support! 🌸
A flawless experience
A flawless experience. The Needle & Thread wedding dress try-on service was seamless from start to finish with beautifully packaged gowns, true-to-size fits, and the chance to try everything calmly at home made all the difference. We ended up buying two dresses for my daughter’s wedding; both in a non-formal, romantic style she had been looking for.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for this incredible review✨
We’re absolutely delighted to hear that your try-on experience was seamless from start to finish. Being able to try the gowns calmly at home is so important, and we’re thrilled it made such a difference for you.
How wonderful that you found not just one, but two dresses for your daughter’s wedding! The non-formal, romantic style sounds simply perfect for such a special occasion.
Thank you again for trusting us to be part of such a meaningful moment — it truly means the world to us. We hope the wedding day is everything you’ve dreamed of and more! 💐💖
Easy online purchase
Easy online purchase, size and quality accuracy and beautiful dress
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Michelle! 🌟
We’re delighted to hear that you found the online purchase easy and that the size and quality were exactly as expected. That’s exactly what we strive for!
So happy you love your beautiful dress 💕 Thank you again for your support — we truly appreciate it!
Beautiful quality dresses
Beautiful quality dresses. Excellent online service
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback Lesley! 🌸 We’re thrilled you love the dresses and enjoyed our online service.
We look forward to welcoming you back soon💖
A huge disappointment
I made a special visit to Kings Road N and T. Staying overnight in a hotel. I was looking for a Mother of the Groom dress.
There were a couple of customers when we went in with them spending quite some time in the 2 changing rooms - 3rd dressing room was full of boxes apparently
So I spoke to a SA showing her online dresses I was interested in. Only 2 available! Out of about 7. Very disappointed.
Then all service disappeared when another customer arrived. I was left alone with the 2 dresses to try on that i couldn’t zip up in an outer room with no mirror. It just was not professional. Then we were ignored and I gave up.
It was such a waste of time and what I thought would be a pleasant experience turned into a huge disappointment. I expected more of N and T.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for taking the time to share this feedback with us. We are truly sorry to hear about your experience, and that it fell so far short of the standard of service we aim to provide.
We completely understand how frustrating and disappointing it must have been to make a special trip, only to feel you did not have the experience you had hoped for at our store. This is certainly not the experience we want any of our customers to have, and we would love the opportunity to put this right for you.
Please kindly contact us at customercare@needleandthread.com at your convenience so we can talk through your visit in detail and find a way to rectify this experience.
Your feedback is invaluable to us, and we genuinely want to ensure your next interaction with Needle & Thread reflects the service and care we are proud to offer.
Once again, we sincerely apologise and hope to hear from you soon.
Es un sueño hecho realidad
Es un sueño hecho realidad, es un vestido precioso que te hace sentir como una princesa, la talla es correcta, vino muy rápido y en general ha sido una experiencia maravillosa.
Muchas gracias.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback! We’re over the moon to hear that your dress makes you feel like a princess 👑 and that it fits perfectly.
It’s wonderful to know that your overall experience with us has been so positive, from the quick delivery to finding “the one” ✨. Your kind words truly mean a lot to us!
We hope you enjoy every magical moment in your dress 🌸, and we can’t wait to welcome you back to Needle & Thread again.
Very beautiful dress
Very beautiful dress. And very helpful customer service,Although l was disappointed that l didn't get my 10% off my dress as l didn't follow the correct procedure. All your dresses are so beautifully made and l would definitely recommend your company
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback Lynne! 💖 We’re delighted to hear that you’re happy with your dress and that our customer service was helpful.
We completely understand your disappointment regarding the 10% discount and appreciate your understanding about the procedure. Your kind words about our dresses mean a lot to us, and we’re so grateful for your recommendation.
We hope to welcome you back to Needle & Thread in the future and help you find something else beautiful! ✨
Super fast international shipping
Super fast international shipping. Lovely dress
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback! 💖 We’re delighted to hear that your dress arrived quickly and that you’re happy with it.
We hope you enjoy wearing it and look forward to welcoming you back to Needle & Thread soon! 🌸
Happy, Happy Customer
My experience was excellent. Very fast delivery and the quality of the dress is outstanding. I have been looking for the perfect wedding dress for quite awhile with no luck. I have found most dresses are not made well, smell like chemicalsl and did not live up to the pictures and description that were on line. I am thrilled with my dress, it just needs a few simple alterations to fit my height. I am 5'3" and I think the dress is made for taller women. Other than that, I have no doubt this is "the one"!!
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful feedback! 💖 We’re thrilled to hear that you’re happy with your dress and that it has helped you find “the one” for your special day 👰.
We completely understand about the adjustments for your height, and it’s great that only a few simple alterations are needed. It’s always our aim to provide dresses that are beautiful, high-quality, and true to the images online, so it’s lovely to hear we hit the mark for you 🌸.
We hope your wedding day is truly magical ✨, and we wish you all the very best as you prepare for it!
Love it ❤️ just like a fairytale
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much! ✨❤️
We’re absolutely delighted you love it — just like a fairytale is exactly what we hope for 🧚♀️🌸
Enjoy every magical moment wearing it! ✨👗
Needle & Thread Wedding Dress
Needle & Thread was always my dream for a Wedding dress.
The customer service and speed of delivery was great. The dresses I ordered were absolutely beautiful. I ended up buying one through Harvey Nichols as they had the style I wanted. I cannot wait to wear this on my Wedding Day!
20 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely message Lucy! 💐
We’re thrilled to hear that Needle & Thread has been your dream for a wedding dress and that you enjoyed the customer service and speedy delivery. It’s wonderful to know the dresses you ordered were beautiful, and we’re so excited for you to wear your chosen dress on your special day.
Wishing you a truly magical wedding day, and thank you again for sharing your experience 💍💕
My dress was beautifully packaged
My dress was beautifully packaged, and came promptly as promised. The dress is absolutely gorgeous I’m so looking forward to wearing it at my daughter’s wedding.
Thankyou x
14 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review Sharon 💕
We’re thrilled to hear that your dress arrived beautifully packaged and on time. It’s so lovely to know that you’re excited to wear it for your daughter’s wedding — what a special day to celebrate.
Thank you again for choosing Needle & Thread, and we hope the dress makes the day even more magical✨
I love all of the dresses
I love all of the dresses, however they are not for everyone as will make you look a little bit fluffier. So if you want to look slim or you are low esteem person like me, you would probably want les tutu type ;)
18 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for sharing your honest thoughts — we really appreciate you taking the time to leave feedback 💗
Our dresses are designed to be romantic and expressive, and we completely understand that this style won’t suit everyone or every preference. It’s always so helpful for other customers to hear different perspectives when choosing what feels right for them ✨
Thank you again for trying our pieces and for sharing your experience so openly — we truly value it 🌸
I’m in love with the dress thank you
I’m in love with the dress thank you
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback! 💕
We’re so happy to hear that you’re in love with the dress — that truly means the world to us. Thank you for choosing Needle & Thread, and we hope you enjoy wearing it just as much as we enjoyed creating it 🌸
Great fit + excellent craftsmanship
Try before you buy option was easy and so helpful! The dresses arrived so quickly and return process was seamless! Dresses were beautifully packaged and well crafted. I am very pleased with the customer service experience and the quality of every dress I tried. Dresses all fit like a glove and we’re so flattering (fit is true to size, I’m 5’10, 150lbs approx and went with size 10). Cannot wait to wear the dress I chose on my wedding day!
16 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for taking the time to share such a wonderful review Erin.
We’re absolutely thrilled to hear that you found the Try Before You Buy option helpful and that everything from delivery to returns was smooth and seamless. It’s lovely to know the dresses fit beautifully and felt flattering — and thank you for sharing your sizing details too, that’s so helpful 💕
Most of all, we’re honoured that the dress you chose will be worn on your wedding day — we truly couldn’t ask for a better compliment.
Wishing you the most magical day, and thank you again for choosing Needle & Thread 🌸✨
Perfect for special occasions
A great selection of beautiful well made dresses. Perfect for special occasions.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback Roz! ✨
We’re so glad you love our dresses and that they made your special occasion even more memorable.
We hope to welcome you back soon! 🌸
Stunning beautiful dress!
The dress is stunning.
Beautiful made and designed.
Appreciate that the dresses come in various lengths especially for me being short
Excellent service and easy to follow website.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review 💖
We’re thrilled to hear that you love your dress and appreciate the variety of lengths we offer—finding the perfect fit is so important. It’s also wonderful to hear that you enjoyed our service and found the website easy to navigate.
We truly appreciate your support and hope your dress brings you many special moments! ✨
Great non traditional and romantic bridalwear
Beautiful designs for dresses and accessories; fast delivery. Great sale price for a cape to co-ordinate with a vintage N&T dress for my wedding in August. Asked the chatbot if the champagne colours are complementay but as usual AI does not give any direct answers. Watch out for the sizing and long length of skirts (not every girl is size 10 and 5'10 as the models are and wearing 4" heels).
10 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review 💖
We’re thrilled to hear you loved the designs and that your cape is perfect for coordinating with your vintage Needle & Thread dress for your wedding in August—congratulations!💫
Wishing you all the very best for your wedding day, and we hope your special day is as magical as your dress!
Prompt delivery
Prompt delivery, well packaged and beautiful quality items. Would definitely recommend if you want something a bit special.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Sharron 💖
We’re delighted to hear you were happy with the prompt delivery, packaging, and the quality of your items. It means the world to us that you’d recommend us for something a bit special.
Thank you again for your support—we hope to welcome you back very soon! ✨
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