I bought my wedding dress from Needle & Threat and I couldn't be happier! The quality is great, the shipping was quick and my questions about sizing were answered quickly and professionally. Can only... Ver mais
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Delighted with my order .Had looked at the website for ages and loved the look of the dresses but was a bit wary,Well I was very pleasantly pleased .Used the Harper try before you buy .Brilliant servi... Ver mais
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Ver mais
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The staff at the King’s Road shop, which is beautiful, were absolutely delightful and more than helpful. They made me feel very special. PT
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Detalhes da empresa
Escrito pela empresa
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informações de contato
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Reino Unido
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Excelente
422 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful dress, 🌟 customer service
Beautiful dress, and the customer service from Nurcan was amazing. I’ll be back to buy more! Karen S
26 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Karen! 💖 We're delighted to hear that you love your dress and that Nurcan provided amazing customer service. 🌟 Your kind words mean so much to us, and we'll be sure to pass your feedback on to her.
We can't wait to welcome you back for your next purchase!Thank you for choosing us. 💕
Amazing Online company The Dresses…
Amazing Online company The Dresses are Beautiful, the Detailing is exquisite Try before you buy is an Excellent Choice
26 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review, Jacqueline! 🌟 We're delighted to hear that you love our beautiful dresses and appreciate the exquisite detailing in each piece. 💖 We're also thrilled that you enjoyed our Try Before You Buy service—it's designed to make shopping as easy and confident as possible. ✨
Thank you for your support, and we look forward to helping you find more dresses you'll love! 👗
Very Pretty Dress!
The dress is very pretty, fits well, and feels comfortable on. I will need to get the sleeves and hem shortened, but that’s fine. I purchased this dress for a formal wedding and I think it will work out perfectly. The website was user-friendly and the delivery service was on time.
25 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your thoughtful review 💫
We’re so happy to hear the dress fits beautifully, feels comfortable, and will be perfect for the formal wedding. Alterations such as sleeve and hem adjustments are very common, so we’re pleased everything else worked so well for you.
It’s also wonderful to hear you found our website easy to use and that your delivery arrived on time.
We hope you have an amazing time at the wedding! 💖
Beautiful dress
Ordering was super easy and the website layout was nice. Shipping was incredibly fast and the dress I ordered was beautiful and as described. My only complaint is the lace is a darker cream than the dress itself but nonetheless it's stunning and the price was more than fair!
25 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback 💕✨
We’re delighted to hear you found the ordering process easy, the delivery speedy, and that you loved your dress.
We also really appreciate you taking the time to share your comments regarding the lace tone — customer feedback is always so valuable to us.
Thank you again for your support, and we’re so pleased you still found the dress stunning 🌸
From start to finish the service was 5…
From start to finish the service was 5 star. The try before you buy was perfect for me living in north Devon and It enabled me to get my dream wedding dress.
8 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review Gemma.
We’re absolutely delighted that our Try Before You Buy service helped you find your dream wedding dress all the way from North Devon. Hearing that you had a 5-star experience from start to finish truly means the world to us.
Wishing you the most magical wedding day 💍🌸
Amazing service
Amazing service, dress arrived within 3 days, beautiful quality & exactly as described.
Answered an email query straight away.
Extremely please with this company
15 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Julie 💕✨
We’re delighted to hear your dress arrived quickly and that you loved the quality and service. Thank you for taking the time to share your experience — it truly means so much to us!
Enjoy your beautiful dress 🌸
Beautiful dresses and the best service…
Beautiful dresses and the best service just magical
19 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely words Rema✨
We’re absolutely delighted to hear you had such a magical experience and loved both the dresses and our service.
Your support means the world to us, and we truly appreciate you taking the time to share this 🌸
THE MOST perfect dress with amazing…
THE MOST perfect dress with amazing customer service. I’m beyond grateful for the help and assistance the online international team gave me when ordering my dress internationally. Came in record time, just beautiful quality and great experience all round!
15 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind words, Gillian— we’re absolutely thrilled to hear this! 🤍
It’s wonderful to know you had such a positive experience with our international team and that your dress arrived in record time 💐 We’re especially happy to hear you loved the quality and felt so well supported throughout the process.
Your feedback means a great deal to us, and we truly appreciate you taking the time to share it 🌸
The most beautiful exquisite dress!
I received the most beautiful and exquisite dress and it worked so well on my spring wedding day. It has delicate, wonderful flowers and hearts and is so nice and comfortable to wear.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Naja — we’re absolutely delighted to hear this! 💐
It makes us so happy to know your dress was part of your special spring wedding day, and that you felt both beautiful and comfortable wearing it. The delicate floral and heart details are some of our favourites too 🌸
Wishing you all the happiness in the world as you start this new chapter 💕
Beautiful dress designs and great customer service
Beautiful dress designs and great quality.
Dress arrived quickly and was beautifully wrapped and packaged. I could not be happier! having returned a previous dress where the fit wasn't right, the returns process was quick and easy. The credit option is a nice option, if you know you are going to order another dress from N&T.
Thrilled to bits and excited to be wearing a N&T dress for my wedding in September.
I would recommend N&T all day long
28 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review 💕
We’re absolutely delighted to hear how happy you are with your experience, from the quality and packaging to the delivery and returns process. It means so much to us that you found everything quick and easy.
We’re especially honoured that you’ll be wearing a Needle & Thread dress for your wedding in September. We’re sure you will look absolutely beautiful on your special day.
Thank you again for your kind words and recommendation — support like yours truly means the world to us 💖
Wishing you all the excitement and happiness as your big day approaches 🌸
Mother of the Bride
The most beautiful clothes, wonderful service, and delivery and returns are first class … I’ve only just come across this amazing site and collection and I couldn’t be more excited - purchased a stunning dress as I’m mother of the bride in August … thank you to everyone involved … a 5 star recommendation … Maggy x
30 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Maggy 💕 We’re absolutely delighted to hear how happy you are with both our collection and service.
It’s especially wonderful to hear that you’ve found the perfect dress for such a special occasion — congratulations on being the Mother of the Bride in August! We hope you feel truly amazing on the day.
We really appreciate your kind words and 5-star recommendation 🌟 It means a lot to everyone here.
Not worth £50 deposit for customer service.
I attended a wedding dress appointment at the King’s Road store in Chelsea on Saturday at 4:30pm, and unfortunately the experience was quite disappointing.
When I first enquired, I was told there were no appointments available for the next three weeks, yet an appointment was then found for me on my preferred day later that same afternoon. I paid a £50 deposit, which I was told would go towards drinks and refreshments during the appointment. I was also assured I would have a dedicated assistant to help me in and out of dresses, and that my selected styles would be available in two sizes so I could compare.
On arrival, the staff were initially welcoming and I was offered a drink, but after that the experience declined. Only two of the dresses I had chosen were available in multiple sizes; the remaining three were only available in one size. This was particularly frustrating as my favourite dress—the one I ultimately purchased—was only available in a single size and did not fit perfectly.
After the initial greeting, there was very little support from staff. My friend had to help me in and out of the dresses, which is not easy with wedding gowns, especially those with intricate fastenings. At times, staff were walking past the changing area chatting loudly and laughing among themselves. I also overheard a conversation where one staff member was telling a colleague that she wanted to get another neck tattoo, which stood out as it happened while I was waiting for assistance.
Overall, the experience felt quite awkward, and even my friend commented on the lack of customer service. I chose not to raise this at the time as I didn’t want to make a scene or affect the day.
I’ve given two stars because the dresses themselves are beautiful and reasonably priced. However, I do feel the in-store experience fell short and took away from what should have been a special occasion. In hindsight, I wish I had simply ordered the dresses to try at home.
25 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for taking the time to share this feedback with us, Jessica. We are truly sorry to hear about your experience, and that it fell so far short of the standard of service we aim to provide.
We completely understand how disappointing it must have been, especially during what should have been an exciting and special appointment. This is not the level of care or attention we expect our team to deliver, and we sincerely apologise for the way your visit unfolded.
Your comments regarding the availability of styles and sizes, as well as the level of support you received throughout your appointment, are very concerning and will be shared with our retail team to be reviewed in full. We also appreciate you bringing the wider experience to our attention, as this is not reflective of the environment we strive to maintain in-store.
We would really value the opportunity to speak with you directly and look into this further, as well as try to put things right. Please do contact us at customercare@needleandthread.com
at your convenience.
Thank you again for taking the time to highlight this. Your feedback is very important to us, and we are genuinely sorry that your experience did not reflect the standard we aim to provide.
Once again, we sincerely apologise and hope to hear from you soon.
Ordered my daughter’s wedding dress as…
Ordered my daughter’s wedding dress as she’d been looking and loved the designs on the site. Ordered and delivered within a week and the dress is gorgeous!!!
27 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review! Debra 💕✨
We’re absolutely delighted to hear your daughter found her wedding dress and that it arrived so quickly. It means a lot to know she loves it — what a special moment!
Wishing her all the very best for the big day 💐
Beautiful dresses and such helpful…
Beautiful dresses and such helpful staff. Really helped find a dress for me, I am so happy with my choice. Thank you
17 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind words Tina✨
We’re absolutely delighted to hear you had such a positive experience with our team and that you found the perfect dress. It means a lot to know we could help make the process easier for you.
Wishing you all the best and so much happiness in your beautiful dress! 💐
Great shop
I enjoyed shopping at the store in Kings Road … lovely staff ..,relaxed and helpful dress hunt to my expectations.
19 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Sue✨
We’re so pleased to hear you enjoyed your visit to our Kings Road store and found the team relaxed, helpful, and supportive during your dress search.
It means a lot to know the experience met your expectations, and we’ll be sure to pass your kind words on to the team 💐
We hope to welcome you back again soon!
Fantastic experience all round
Fantastic experience all round. Ordered dresses via the try before you buy scheme which is an excellent service. But also booked an appointment at the Kings Road store to choose my wedding dress with my daughters. The whole experience was great. Staff were so helpful and listened to what I was looking for. I’m delighted with my dress and can’t wait to wear it. Huge thanks to the young staff who were so helpful on the day.
15 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Caroline 💕
We’re absolutely delighted to hear you had such a fantastic experience, both with our try before you buy service and during your appointment at our Kings Road store.
It’s wonderful to know our team were able to support you and your daughters in finding your wedding dress — we’ll be sure to pass on your kind words to them.
We’re so happy you’ve found your dress, and we hope you have the most magical time wearing it on your special day ✨
Beautiful original dresses
Beautiful original dresses. I ordered two on the 'try on before you buy' scheme. They arrived quickly and I had five days to try them on. I kept one and sent the other back. They were both beautiful and fitted true to size. It was hard to choose ! The process was very well communicated from start to finish. This included reminders to return anything in the timeframe so ypu donlt get charged. The dresses came packed well, so I was able to use the same packaging to return the dress and the process to do so was simple. I was only charged for the one dress and had confirmation that was the case along with confirmation that the dress I had sent back had arrived. Highly recommended.
18 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely and detailed review!✨
We’re delighted to hear you enjoyed the Try On Before You Buy experience and that everything from delivery to returns was smooth and well communicated.
It’s wonderful to know you found both dresses beautiful and true to size — even if it made the decision a little difficult! We’re also really pleased that the return process was simple and clear for you.
Thank you again for your kind recommendation, it truly means a lot to us 💫
Beautiful designs
Beautiful designs. The wedding collection is fantastic, unique and great quality. Try on option before you buy is such a great choice for those looking for wedding dresses as you could try different options and sizes and send them back before being charged. Would highly recommend ordering from here.
15 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review! 🤍
We’re so pleased to hear you love our wedding collection and found the Try On service helpful in finding the perfect fit.
It means a lot to us that you’d recommend us, and we’re delighted we could be part of your wedding journey. Wishing you all the very best for the big day! 🌸
Beautiful dress
Beautiful dress. Really well made. Just as it looks on the model. Lovely wrapping. Fast delivery. Sizing spot on.
14 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review! ✨
We’re delighted to hear you’re happy with the dress, the fit, and the quality, and that it arrived quickly and beautifully wrapped.
Your kind words mean a lot to us, and we hope you enjoy wearing it! 🌸
Five Star service and beautiful dresses
My daughter and I had a wonderful afternoon choosing her wedding dress at the London store. From making the arrangements via email, to trying on her extensive selection of dresses, making her final choice and then finishing with a glass of bubbly, the whole experience was perfect! The staff (especially Fifi) were exceptional and made it a truly memorable afternoon. The dress itself is exquisite and I can’t wait to see my daughter in it on her wedding day.
17 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for taking the time to share such a beautiful review Susi. 🤍
We’re absolutely delighted to hear that you and your daughter had such a special experience with us while choosing her wedding dress. It means a great deal to know that everything from the initial email correspondence through to the appointment itself felt smooth, welcoming, and memorable. ✨
We’re especially pleased that Fifi helped make the afternoon so enjoyable—she will be thrilled to read your kind words. Creating relaxed, joyful moments like this for our brides and their families is exactly what we strive for, so your feedback truly means a lot to the whole team.
We can’t wait to see your daughter in her exquisite dress on her wedding day. Thank you again for trusting us with such an important part of her journey, and we wish you all the very best for the celebrations ahead. 🥂💍
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