I bought my wedding dress from Needle & Threat and I couldn't be happier! The quality is great, the shipping was quick and my questions about sizing were answered quickly and professionally. Can only... Ver mais
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Delighted with my order .Had looked at the website for ages and loved the look of the dresses but was a bit wary,Well I was very pleasantly pleased .Used the Harper try before you buy .Brilliant servi... Ver mais
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Ver mais
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The staff at the King’s Road shop, which is beautiful, were absolutely delightful and more than helpful. They made me feel very special. PT
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informações de contato
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Reino Unido
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Excelente
422 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to order
Easy to order, arrived quickly and fitted perfectly..love my dress.
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback! 💖
We’re thrilled to hear that your dress arrived quickly and fits perfectly — and that you love it! Your kind words really make our day.
We hope you enjoy wearing it and look forward to welcoming you back soon.
10/10 in every aspect
The purchase process was easy and the delivery all the way to canada was very fast with regular updates from DHL. The package was very well prepared and sealed. The dresses were so beautiful, amazing quality, and perfectly fit. My little girl and I loved them. Thank you.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for taking the time to share such lovely feedback — it truly means a lot to us.💕
We’re delighted to hear that your shopping experience was smooth, delivery to Canada was quick, and that both you and your little girl loved the dresses. Knowing that they fit beautifully and that you were happy with the quality makes us so pleased.
Thank you again for your kind words and for choosing Needle & Thread. We hope to welcome you back again soon.🌸
Bättre än på bild!
Så fin klänning precis som förväntat!snabb leverans!
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review! ✨
We’re thrilled to hear that the dress exceeded your expectations and that it arrived quickly. 💖 We hope you enjoy wearing it for your special occasion!
The staff were excellent and the whole…
The staff were excellent and the whole experience was thoroughly enjoyable
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind review Roberto! 🌸
We’re delighted to hear that you enjoyed your experience and that our team made it so enjoyable for you. 💖 Your feedback truly means a lot to us!
Customer delight!Delivered to my door astonishingly…
Delivered to my door astonishingly fast. Perfect fit thanks to your sizing guidance. Gorgeous outfit, already much admired!
Thank you Needle and Thread.
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review Carol! ✨
We’re thrilled to hear your order arrived so quickly and that the sizing guidance helped you find the perfect fit. 💖 It’s fantastic to know your outfit has already received so much admiration!
Thank you again for your support and kind words. 🌸
The dress was beautiful and elegant and…
The dress was beautiful and elegant and perfect
Thanks for fast delivery
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review! ✨
We’re thrilled to hear that you found the dress beautiful and elegant, and that it arrived quickly. 💖 We hope you enjoy wearing it for your special occasion!
I replay love the ease in the use of…
I replay love the ease in the use of the website and the ease of returns , and quality of product cannot be overtopped as for me is the best option and first option can never be anything .
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review! 💖
We’re delighted to hear that you love the ease of using our website, the smooth returns process, and the quality of our products. Knowing that we’re your first and best option truly means the world to us ✨
Thank you again for your kind words and support!
it’s brilliant
it’s brilliant, so elegant and beautiful.
your store is very unique.
Thank you
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review! ✨
We’re thrilled to hear that you find the piece elegant and beautiful, and we truly appreciate your kind words about our store being unique 💖
Thank you again for your support—it really means a lot to us!
Loved the try before you buy
Loved the try before you buy. I ordered 3 dresses and I found my wedding dress thank you xx
13 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
We’re so happy to hear this 🥰✨ Thank you for sharing! Finding your wedding dress is such a special moment, and we’re honoured to be part of it 🤍 The try before you buy experience makes it even more exciting! Wishing you the most beautiful wedding day—thank you again 💕
Hattie Ruffle Ankle skirt-perfect and on time
I ordered the Hattie Ruffle Ankle skirt for my courthouse ceremony. I don't often buy clothes online, especially from abroad, because I fear the delays and complications in case the product is not what I expected.
Everything was perfect here. I placed my order Monday evening and the skirt was delivered to me, beautifully packaged, within a week (I live in Athens, Greece). It fits perfectly (I used the N&T measurements). The skirt is beautiful, wonderful details, loved the texture.
All in all, a great experience.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for taking the time to share such a thoughtful review ✨ We’re truly honoured that you chose the Hattie Ruffle Ankle Skirt for such a special occasion—congratulations on your courthouse ceremony 🤍
We’re delighted to hear that everything arrived quickly and beautifully packaged and that the fit and details were exactly what you hoped for. Knowing that we could make ordering from abroad a smooth and reassuring experience means so much to us💫
Wishing you all the very best, and thank you again for trusting us with such a meaningful moment 💕
Great design and superior quality
Great design and superior quality, as well as great fit. Delivery was quick.
21 de novembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind review! We’re thrilled to hear you loved the design, quality, and fit, and that your order arrived quickly. Your feedback truly means a lot to us, and we look forward to welcoming you again soon to shop with us!
Gorgeous dress
Always lovely outfits and friendly customer service.
Bought lots of my evening gowns here.
This dress is gorgeous ideal for Christmas and any special occasion.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Jean. We’re thrilled to hear you’ve enjoyed our outfits and customer service over the years. It means a lot to us that you choose our gowns for your special occasions. We’re so glad you love the dress — it really is a perfect choice for Christmas and beyond. ✨
We look forward to helping you find more beautiful pieces soon! 💛
I’m usually very skeptical about buying…
I’m usually very skeptical about buying clothes online. I’ve never heard of the store, but I loved the dress so much that I decided to give it a shot. And Oh My God! I have absolutely no words to describe how beautiful it is! The color is beautiful, the flower details are just extraordinary and the one shoulder just gives the dress a modern look. The quality of the dress is visible, there were no excess threads I had to cut.
I bought it and within 3 days it was here (fastest delivery I have ever seen, and for reference I do not live in the UK).
I do have to say that you have a client for life! Thank you for giving hope for a hopeless bride to be!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for sharing such a heartfelt and thoughtful review Juliana 💕. We’re truly delighted that you took a chance on us and that the dress exceeded your expectations in every way — from the colour and floral detailing to the one-shoulder design and overall quality.
It’s wonderful to hear that the delivery was so quick, even outside the UK, and your kind words about the craftsmanship mean a great deal to us.
Knowing that we could bring joy and confidence to a bride-to-be is incredibly special. Thank you for your trust and your beautiful message — it genuinely made our day 💗
Awesome just as the picture classy
Awesome just as the picture classy
7 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback, Vidhi — we’re delighted to hear you found the piece just as beautiful and classy as in the photos ✨
We hope to welcome you back to shop with us again.
My dress arrived promptly and was…
My dress arrived promptly and was nicely packed and I was lucky enough to get a 25% discount too. They do come small to size I ordered Size 14 but I am an 12 in most other brands.Looking forward to wearing it on the 23 January 2026.
Thank you x
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback, Judith— we’re delighted to hear your dress arrived promptly and that you were able to enjoy the 25% discount as well.
We’re glad the size worked out for you, and we really appreciate you sharing your experience with the fit.
We hope you absolutely love wearing your dress on 23 January 2026 — it sounds like a very special occasion.
Thank you again for choosing us ❤️
Arrived torn
I ordered this dress for an event. It arrived with a hole in the box and a tear on the front which meant it lost sequins. I was offered either a 15% discount if I went to a seamstress (which would have cost more than the discount and I had no time) or a replacement if I ordered again with express delivery (with no guarantee it would arrive in time, but the delivery fee would be waived as a gesture of goodwill). For the price you would hope the dress would be packaged properly and not placed in a thin flimsy box and token paper.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for taking the time to share your feedback Carla— we truly appreciate it.
We are very sorry to hear about the condition in which your dress arrived and the disappointment this caused, especially when you needed it for a special event. This is certainly not the experience we aim to deliver, and we completely understand how frustrating it must have been given the time pressures and cost involved.
Your comments about the packaging and resolution options are extremely valuable to us. We are reviewing this feedback with our fulfilment and quality teams to ensure we improve both the protection of our garments and the service offered when issues occur.
Once again, please accept our sincere apologies for the inconvenience you experienced.
Really great dresses were beautiful…
Really great dresses were beautiful just sizing was difficult ended up with size 20 but otherwise I’m size 14.
Arrived in good time and lovely packing .
My wedding dress received many compliments and would have been great to actually see them all in an outlet as can only order so many .
28 de novembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback — we truly appreciate you taking the time to share it.
We’re delighted to hear that your dresses arrived promptly, were beautifully packaged, and that your wedding dress received many compliments — how wonderful! ✨
We’re sorry to hear that sizing proved challenging, and your comments are really valuable to us. We’re continually reviewing our size guidance and availability, so insights like yours help us improve. Your note about wishing there were more opportunities to view dresses in person is also important, and we’ll make sure this is passed along to the relevant teams.
Once again, thank you for choosing us for such a special occasion. If there’s anything we can assist you with in the future, please don’t hesitate to reach out to our customer care team. 💐
Great Service
Great Service, arrived on time, Great quality jumper, ordered two 🙂
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback Deborah. We’re delighted to hear your order arrived on time and that you’re happy with the quality — even better that you loved it enough to order two! 😊
We really appreciate you taking the time to share your experience, and we hope to serve you again soon. 💕
My fourth dress now with the shop and I…
My fourth dress now with the shop and I am always happy with the experience.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful feedback Yonida. We’re thrilled to hear this is your fourth dress with us — what an amazing compliment. It means a lot to know you’re consistently happy with your experience.
We truly appreciate your support and look forward to helping you again in the future ✨
The dress is beautiful
The dress is beautiful, but really disappointed it was stuffed in a box half the size it needed to be. It was posted without an outer box so it’s defaced with an address label and writing from the delivery courier. Plus I couldn’t get the dress back in the box for storage, so I’ve had to buy a box myself… it genuinely spoiled the experience of purchasing such an expensive dress, definitely not what I expected from such a respected brand.
28 de novembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for sharing your feedback Sarah, and we’re very sorry to hear about the issues with the packaging. We completely understand how disappointing this must have been, especially when purchasing such a special dress.
To help us ensure a better experience in the future, please do raise any issues like this with our Customer Care team, ideally with photos. Feedback like yours is incredibly important to us so we can continually improve our service and delivery standards. It will also allow us to escalate to the carrier.
We truly appreciate you taking the time to let us know, and again, our sincere apologies for the inconvenience caused.
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