I bought my wedding dress from Needle & Threat and I couldn't be happier! The quality is great, the shipping was quick and my questions about sizing were answered quickly and professionally. Can only... Ver mais
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Delighted with my order .Had looked at the website for ages and loved the look of the dresses but was a bit wary,Well I was very pleasantly pleased .Used the Harper try before you buy .Brilliant servi... Ver mais
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Ver mais
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The staff at the King’s Road shop, which is beautiful, were absolutely delightful and more than helpful. They made me feel very special. PT
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informações de contato
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Reino Unido
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Excelente
422 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really responsive customer service
Really responsive customer service
I was asked repeatedly where my dress came from - a massive hit and so comfortable. Worth every single penny - go for it, you will look and feel fabulous!
28 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review, Sophie! We’re thrilled to hear you loved your dress and felt fabulous wearing it—it’s always great to know our customers are happy with both the style and comfort. 💛
We also really appreciate your kind words about our customer service—it means a lot to the team ✨
Gorgeous dress
Gorgeous dress, beautifully made and fits perfectly. I used the try before you buy option, which worked well for me. I kept the dress so didn’t use the return service and am very happy with my purchase.
31 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Anna. We’re thrilled to hear that the dress fits perfectly and that the Try Before You Buy service worked well for you. 💛
It’s wonderful to know you’re happy with your purchase, and we truly appreciate you sharing your experience.
Good , bad & the ugly
Good - Beautiful dress , colour , style, texture. After x7 attempts to find a wedding dress. Opened the box and “ YES” this is the one.
Bad- Tad expensive
Ugly N/A
27 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for sharing your experience! We’re thrilled to hear that you found “the one” after such a journey—it really makes all the effort worthwhile. 💛
We appreciate your feedback regarding the price, and we’re always striving to ensure our dresses reflect the quality, design, and craftsmanship our customers expect.
Wishing you all the best for your special day, and thank you again for choosing Needle & Thread 🌸
Beautiful item
Beautiful item, as always. Very fast delivery.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind words, Lynn 🥰 We're thrilled to hear you loved your item and that it arrived quickly.
Your continued support truly means a lot to us, and we look forward to helping you find more beautiful pieces in the future.
Beautiful dresses stunning
Beautiful dresses stunning! Elegant and more
Just a bit of delay with refunds but other than that is all 5 out 5
15 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Ginna💕 We're delighted to hear you found the dresses beautiful and elegant—it means a lot to us.
We also appreciate your patience regarding the refund delay and take your feedback seriously. We're always working to improve and ensure every part of the experience is smooth from start to finish.
Thanks again for your support, and we hope to see you again soon!
Beautiful dress for a special day
I ordered a dress for my sons wedding it came quickly and was in a beautiful box .The dress was beautiful and packaged really well,no creases at all .I am looking forward to wearing it.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind words, Frances 💖 We're thrilled to hear the dress arrived quickly and in perfect condition—and even more delighted that you love it.
It’s wonderful to know it will be part of such a special occasion. We hope you feel absolutely amazing wearing it at your son’s wedding.
If you ever need anything in the future, we’d be more than happy to help 🌸
The gowns were delivered promptly
The gowns were delivered promptly, however I could not get the “try before you buy” method of payment to work. My card issuer confirmed to me the problem was not my card… so, I now await news of my card being re-credited before I can make another order… very disappointing!
18 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your review and for letting us know about your experience. We’re glad to hear your gowns were delivered promptly, but we’re very sorry for the issues you experienced with the “Try Before You Buy” payment.
If you haven’t already, please do reach out to our Customer Care team directly at customercare@needleandthread.com, who are always on hand to assist. We really appreciate you taking the time to share your thoughts.
The dresses are absolutely beautiful.
The dresses are absolutely beautiful.
16 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Sally 💕 We’re thrilled to hear that you think the dresses are beautiful.
We hope you enjoy wearing it and can’t wait to see you shop with us again soon!
Beautiful dress and fast delivery ❤️
19 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Belinda ❤️ We’re delighted to hear you love your dress and that it arrived quickly.
We hope you enjoy wearing it and can’t wait to see you shop with us again soon!
Beautiful and unusual dress
Prompt delivery. Beautiful dress perfectly packaged.
Fits perfectly though sized up.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review! 💕 We’re thrilled to hear that your dress arrived promptly, beautifully packaged, and fits perfectly. We’re glad you found sizing up worked well for you!
We hope you enjoy wearing it and look forward to seeing you shop again with us soon.
The delivery is super fast and the…
The delivery is super fast and the dress I bought was sooo beautiful and high quality. The customer service is very helpful and really tries to find solutions!
Thank you
20 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Sabine. 💖 We’re delighted to hear you loved your dress and had such a positive experience with our service.
Your kind words mean a lot to us, and we can’t wait to welcome you back again soon!
Try before you buy!
I used the try before you buy service, the dresses were delivered quickly and beautifully packaged. I chose a dress that is fantastic quality and true to size. The return of the other dresses was really simple and everything was completed in less than a week.
3 de julho de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Sarah. We’re delighted to hear that you enjoyed using our Try Before You Buy service and that your dress arrived quickly and beautifully packaged. It’s wonderful to know you found the quality fantastic, the fit true to size, and the return process simple.
We truly appreciate you taking the time to share your experience, and we look forward to helping you find more pieces you love in the future 💕
One of the Dresses I Ordered Wasn't…
One of the Dresses I Ordered Wasn't Like Picture Online. And Lot Bigger than Expected. Need to Return. Thank you For Your Friendly response. Not Like Sister Jane Customer services. Anyway. I've Returned immortal Rose Viola Micro Mini Dress. This Dress is More Like Midi Length And Quite Wide. I've Paid Postage At Post office For the Return. Order NO UK142711. Julie smart.
16 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your feedback, Julie, and we're sorry to hear that one of the dresses didn’t meet your expectations.
We understand how disappointing it can be when an item doesn't match the images or fit as expected. You're absolutely welcome to return it — just head over to our return portal, where you’ll see all available return options.
If you haven’t already done so, please do email our Customer Care team with your order number details. This will allow us to share your valuable feedback with our technical team so they can review the fit of this particular style.
We really appreciate you taking the time to share your thoughts. Your comments help us continue improving our designs and overall service.
Highly recommend
The dress is gorgeous and fits perfekt 👌
Fast delivery. Recommend, they truly deserve every star
13 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Charlotta. We're thrilled to hear that you love the dress and that it fits perfectly.
It’s also great to know your delivery was fast — we always aim to provide both quality and efficiency.
We truly appreciate your recommendation and kind words — they mean the world to us! 💛
The response was great and very quick,
The response was great and very quick,
14 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind feedback! We’re so pleased to hear you received a quick and helpful response — we always aim to provide the best possible service. We hope to welcome you back to shop with us!
Magical Gowns
So many great things to say about Needle and Thread!
Thorough information on the website in regards to dress "flow" via their video as well as clear images of the garments and accurate sizing help you select a product. As well, the return/refund procedures were such that they allow the customer to feel at ease when purchasing a product without worry of hassles if the product doesn't fit or if it is not what the the customer was expecting (not that it would ever happen).
I will continue to purchase these magical gowns for my special occasions and by the way, I have had numerous compliments from other guests. You truly feel beautiful when you are wearing them.
31 de julho de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your incredibly kind and thoughtful review, Kimberly 💕 We're delighted to hear that you've had such a positive experience with our website, sizing guides, and return process—it means a lot to know these details are making a difference.
We're especially touched by your words about our gowns making you feel beautiful and confident. That’s exactly what we hope for with every piece we create. Thank you for choosing Needle & Thread for your special occasions—we're honoured to be a part of them and can’t wait to dress you for many more magical moments to come!✨
Good customer experience
Beautiful dress and true to size, just not exactly the colour I needed so unfortunately had to return. Returns process very easy and queries I had were answered kindly and promptly by customer service, which is rare these days.
13 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind words! We're glad to hear that you loved the dress and found the sizing accurate. While we're sorry it wasn't the perfect colour for your needs, we’re happy to know the returns process was smooth and that our customer service team was able to assist you promptly and kindly. Your feedback truly means a lot to us 🌸
Bloody awful sizing
The dress I ordered was beautiful- it arrived quickly - however despite ordering the size I usually am and fitting in other designs from needle and thread the same size, it was TINY! I have returned the dress after also having to pay for my own postage to return for a refund. I really do think it’s unfair that due to the sizing inaccuracies at needle and thread customers should have to pay return costs.
11 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your feedback, Ashley, and we're so sorry to hear about your experience with the sizing and return process.
We’re glad to hear your order arrived quickly and that you loved the design, but we completely understand how disappointing it must have been to find the fit wasn’t right — especially when you've worn our pieces before in the same size.
Just to clarify, we do offer free UK returns when processed through our website's returns portal. We're sorry if this wasn't clear at the time.
If you haven’t already done so, please do email our Customer Care team with your order number details. This will allow us to share your valuable feedback with our technical team so they can review the fit of this particular style.
We really appreciate you taking the time to share your thoughts, and your comments will help us continue improving our designs and service.
Beautiful clothes with lots of choice…
Beautiful clothes with lots of choice of sizes. Placing an order is very easy and straightforward and delivery is quick.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind words, Carolyn. We're delighted to hear you love the clothes and found the ordering process easy and the delivery quick. We work hard to make shopping with us as smooth as possible, so it's great to know it's paying off. We hope to see you again soon! 🌸
Fabulous experience!!
Fabulous experience buying a needle and thread dress via the try before you buy option.
I picked 4 dresses and Anita turned up at my house with them all.
I bought one and she took the other 3 away.
Great service. Great dress. Anita was fab too!
9 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Michelle. We're thrilled to hear you had a fabulous experience with our Try Before You Buy service. It's wonderful to know that Anita made the process smooth and enjoyable for you — we’ll be sure to pass on your kind words to her! We're so glad you found a dress you love, and we hope you enjoy wearing it. Looking forward to helping you again in the future! 💛
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