If I could give 0 stars I would. Every response has NEVER addressed the fact that customer service representative was rude and told me I needed to “learn to read “ or that the email addresses to dispu... Ver mais
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Veja o que dizem as avaliações
This process was worse than going to the DMV. Very time consuming. I made a phone call (~15 to 20 minutes on hold) to get clarification about redundant paperwork needed. Adriana was pleasant, revi... Ver mais
This Company is essential if one needs the registration car tags over night. It will cost 29.99 for that option but there are other options that are much less but it will take about two weeks...It wi... Ver mais
Site mimics official DMV page and they pay to be listed at the top. They charge exorbitant fees, then claim that nothing can be refunded, even if you cancel immediately. You get nothing for the fees.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Informações de contato
Estados Unidos
- needtags.com
3,5
Bom
282 avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This business is predatory and the…
This business is predatory and the website is misleading with “DMV” in bold letters all over the site.
The second you realize your mistake of not going through the DMV and ask for the order to be cancelled, they are no where to be found. They don’t have working telephones as advertised. They say sales are final in tiny print and make excuse after excuse. They can’t even answer simple questions about what their $49 fee includes, what the BPA fee is for, why they charge credit card fees and shipping fees. They know exactly what they are doing, which is ripping people off. DMV suggests that any person experiencing this terrible service from NeedTags or any other private 3rd party impersonating the DMV, needs to call DMV Investigations Office to report it so we can stop these terrible businesses. If this was a legitimate business that actually offered customer service, then they would refund people who made the mistake of thinking they were going through the DMV and are asking to be refunded.
My recommendation for NeedTags would be to make a pop up window to enter the site that says in Large, Bold print “This is NOT the DMV website. This is a 3rd party that charges extra fees. To continue with our services, click here” Of course they won’t do that, because no one in their right mind would pay an extra $70+ for registration and for nothing.
25 de julho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Melissa. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program.
I Expect a 3rd Party Would Charge a Fee
I entered my vehicle info on the Needtags website and it correctly displayed the same amount due according to California DMV website.
DMV already had my insurance and recent smog on file when I looked it up using my DMV login account. So I only owed the reg fee.
Then I read on the back of of DMV's envelope they give you to mail in your reg renewal and payment.
The envelope states: "California law allows operation of vehicle UPON THE DATE of mailing your registration renewal."
What a relief! The Post Office gave me proof-of-mailing so I am home free.
Just get your smog and buy insurance, then verify online at DMV that they have your smog & insurance.
(California smog shops electronically transmit smog status to DMV, and insurance companies also electronically transmit insurance status to the DMV.)
Next, just mail your reg payment to DMV, even if it's late. I sent my late reg payment overnight to DMV
and I had my new reg and tags a week later.
While I waited I drove around for a week with a printout from the DMV website that showed my smog was on file, insurance was on file, AND they had received the payment.
I don't think CHP or cops would tow your car with all that info presented to the them; that's different then driving around raw with expired everything in which case, yeah, they might tow your car.
If you're using Needtags to renew your registration I would expect to pay extra for the service, but why gum up the process using a middleman?
27 de julho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for taking the time to share your experience. We’d like to clarify a few important points for anyone considering the differences between mailing a payment to the DMV versus using NeedTags.
While it’s true that DMV will eventually process a mailed-in payment, everything you described doing manually - verifying smog and insurance, mailing your check, obtaining proof of mailing, waiting for processing, and monitoring for confirmation - NeedTags does for you automatically. With NeedTags, your transaction is processed instantly, the DMV is paid immediately, and your registration is updated in real time.
This matters because when you mail in a payment, there’s always a lag between when you send it and when the DMV confirms and posts it. During that period, drivers risk citations or confusion if law enforcement pulls them over and the DMV database has not yet updated. By contrast, with NeedTags there’s no waiting or uncertainty - your vehicle record is updated instantly, saving you the time and hassle of tracking your payment or carrying around paperwork as proof.
Yes, DMV renewals can be done by mail, but NeedTags exists to make the process faster, more reliable, and more convenient - without the delays and risks that come with mailing a check.
Efficient and Secure Car Title Transfer Service
I had an excellent experience with NeedTags when transferring my car title online. Jane assisted me and was very kind and professional throughout the process. The service was great—efficient, fast, easy, and secure. I truly appreciate their help and the kindness shown. Highly recommended!
24 de julho de 2025
Avaliação não solicitada
Quickly expedited
The experience had pros and cons. The process was quick and easy to deal with. An outline of the exact fees would be helpful. June was quick to respond with email which I appreciate. It wasn't cheap but it was efficient.
18 de julho de 2025
Avaliação não solicitada
Requirements are a moving target (and wrong)
First you asked that I mail the required form and my DL. Then you asked that I email my registration (why not ask for that upfront).
Then you asked for a smog cert for a car that is registered as PNO and does not require a smog cert. Huh? If you are "DMV Experts" you should know the DMV's rules and requirements.
21 de julho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Matt. We understand your concern. You can only imagine the problems that can arise should a vehicle's title get into the wrong hands. Yes, identification and registration is required in order to complete the Title Transfer/Duplicate process. Through NeedTags the process is infinitely expedited. The process/requirements are outlined prior to checkout. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating. Please contact our customer care department if we can be of any further assistance.
NO TRIP TO THE DMV!!
A+ for not having to step foot into the DMV. A+ for customer service, Esperanza, was on it every step of the way and VERY responsive. Fix a spelling error immediately! B- for the cost of service but I'd do it again if it means I don't need to go the the DMV.
21 de julho de 2025
Avaliação não solicitada
Criminals
Criminals. Almost tricked me into believing they were the DMV. They pay extra for SEO that puts them ahead of the actual DMV in the search results. AVOID
13 de julho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. . Please contact our customer care department if we can be of any further assistance.
Incredibly responsive team
Incredibly responsive team. Got everything done quickly, and effectively. Highly recommended.
9 de julho de 2025
Avaliação não solicitada
If I could give them a negative star I…
If I could give them a negative star I would, has taken over 45 days and it still is not done. They lost my paperwork twice or it sat on someone's desk. When I asked them about it they said they had not received anything. When I told them I certified mailed it they found it the next day. At which time they said that I needed to get my smog done, I told them when I purchased the vehicle I didnt need it as it had been done inside the 90 days that DMV allows. I told them I started the process with them but since they failed to process my paperwork in a timely manner DMV required me get it done. I realize it this was my vault because I didnt not to my research on this company as I did not realize it was a third-party company. I thought it was a division of DMV. When I told them that I would just handle it myself with my local DMV they said that I would not refund my money. They are crooks, this type of business should not be allowed to exist.
3 de julho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Matt. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. Please contact our customer care department so we can further assist.
RIP OFF- User Beware!
Want to pay more exorbitant fees for DMV renewal?! This company has a website that pops up first when you do a search on DMV renewal. To older and/or non-tech users, they believe they are on the official DMV website. My husband PAID $80.85 MORE THAN THE DMV RENEWAL FEE. This website in no easier or more convenient than the real DMV website. DECEPTIVE. When I called the agent said "we are a legitimate company, and it states we are a service" & hung up. BUYER BEWARE- the real DMV website is every bit as easy to use & you pay on the renewal fee.
30 de junho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Catrina. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. Please contact our customer care department if we can be of any further assistance.
Garbage company scamming people out of…
Garbage company scamming people out of money for a service that provides zero additional value. Do not be fooled like me! Shameful that they are allowed to exist at all.
29 de junho de 2025
Avaliação não solicitada
Resposta da NeedTags
We appreciate your review Dan. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider... with annual digital registration renewal reminders! As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. Please contact our customer care department if we can be of any further assistance.
Jane made my title transfer real easy…
Jane made my title transfer real easy and got my car in my name and my tags to me quick without the hassle of the dmv
25 de junho de 2025
Avaliação não solicitada
Jane was awesome.
Jane was awesome.
I like that I was able to attach via email and did not have to login to an account to see my status. Keeping the interaction all email made it much easier.
I thought I'd regret using this process, even considered giving up on it and going into DMV but thought I'd try it and so glad I did.
20 de junho de 2025
Avaliação não solicitada
Experts at Ripping u off..0 stars
Experts at Ripping u off.. They took my money. They will not respond to me and they will not send me my sticker from my license plate. Meanwhile, back at the state of California, they did not receive my money. So I don't know what they did with it, but they are absolutely 0 stars for these people. They ripped me off and will not refund.My money or give me a sticker
17 de junho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Todd. We appreciate your time. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. Stated in our email are instructions to contact us so that we may look into your order and if need be, manually update your records. You’ll be glad to know that if you don't receive your order within 21 days, simply click the Check My Order Status button in our emails and request a FREE replacement. We will gladly ask our shipping team to re-mail your order. As a NeedTags customer you are entitled to a free replacement whenever the USPS misdelivers your mail, your mail gets lost or stolen, or for any reason our first shipment does not reach you. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating. Please contact our customer care department if we can be of any further assistance.
Extra fees that have no explanation
Extra fees that have no explanation. I didn’t see their reviews on BBB before ordering. And they state that before you pay, they break down what you’re paying but it is 100% false. I have over $100 extra in fees that have no explanation. I will be filing a claim with my bank to dispute the extra fees, even if they threaten to sue. I will, do the same.
6 de junho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Carolina. We appreciate your time. The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program.
You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider! Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Quick response and helpful.
5 de junho de 2025
Avaliação não solicitada
Deceiving website - ridiculous fees
Don’t even bother using them. They charge an insane amount of fees. I thought I was on the dmv website so I didn’t question the fees but it’s not. Very deceiving website. And no one answers the phone.
4 de junho de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Emily. We appreciate your time. The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. NeedTags is a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.”
You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider! Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. Please contact our customer care department if we can be of any further assistance.
Great customer service
I was helped by Jane who did an amazing job. Fast replys and let me know if anything was missing!
21 de maio de 2025
Avaliação não solicitada
very responsive
22 de maio de 2025
Avaliação não solicitada
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