If I could give 0 stars I would. Every response has NEVER addressed the fact that customer service representative was rude and told me I needed to “learn to read “ or that the email addresses to dispu... Ver mais
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Veja o que dizem as avaliações
This process was worse than going to the DMV. Very time consuming. I made a phone call (~15 to 20 minutes on hold) to get clarification about redundant paperwork needed. Adriana was pleasant, revi... Ver mais
This Company is essential if one needs the registration car tags over night. It will cost 29.99 for that option but there are other options that are much less but it will take about two weeks...It wi... Ver mais
Site mimics official DMV page and they pay to be listed at the top. They charge exorbitant fees, then claim that nothing can be refunded, even if you cancel immediately. You get nothing for the fees.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Informações de contato
Estados Unidos
- needtags.com
3,5
Bom
282 avaliações
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 48 horas
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General assisstance05
In spite of failing to provide all the detail information, their help compled the transaction.
20 de maio de 2025
Avaliação não solicitada
SCAM SITE
SCAM SITE. DO NOT USE!!
I couldn’t find my paperwork from DMV, so I did a web search for their site to register online. I found NeedTags.com and thought they were DMV. That’s my fault for not paying more attention, I suppose, but there are many others who made the same mistake I did. I got all the way through to ordering, then started wondering why it seemed so much more expensive this year. I looked at my records and confirmed it was much more expensive. So I made more effort and found my paperwork. DMV reg fee was $243, and I had just paid $316 because of extra fees tacked on. That’s when I figured out I’d been tricked. NeedTags.com had said they needed my smog report to complete registration, so I HAD NOT YET RECEIVED what I’d paid for. I asked for a refund, explaining I had found their site by mistake. They responded that they do not issue refunds and threatened me with legal action. Mind you, this is the first email response from them and they’re already threatening legal action?? At that point, I looked them up. They scam people this way all the time. And they can do this legally (it’s not fraud). I started a dispute claim with my bank, but my smog check went through to them automatically, it seems, so at this point they theoretically have delivered on their product/service so I don’t know if my claim will get anywhere. I’m likely out $73 that I should not have had to pay. NeedTags.com is not easier to navigate or more convenient than the DMV website itself. They make their money by tricking people.
9 de maio de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Furthermore, The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. Reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider! Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Extremely deceptive and unnecessary middleman website
Extremely deceptive website. My elderly relative searched "ca dmv" and got their sponsored link as the top result. He did not see the warning that they were not the real DMV and started the process. Thankfully I was there when he started asking for help scanning his driver's license and utility bills, which I don't remember needing to register cars before. Then I saw the fees on top of fees, and I noticed he was not on the DMV site at all, but on needtags.
All of their excuses about "we have the required legal disclaimers" does not excuse the fact they make their website look like the DMV, take out misleading keywords for their advertisements, and charge outrageous fees that you don't need to pay if you go directly to the proper website. They know EXACTLY what they are doing. To the employees monitoring this-- You should be ashamed of trying to scam elderly people out of their social security money and hide behind bogus excuses!
I went to the DMV website and was able to complete the registration for my relative without any of the runaround or fees required by this unnecessary middleman.
12 de maio de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Justin. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” The reversal of the cardholder’s registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Esperanza at the Customer Care…
Esperanza at the Customer Care Department is a customer service Jedi Master and strong in the ways of the public service force. I am thankful for the assistance.
Best,
Brad
5 de maio de 2025
Avaliação não solicitada
Easy peasy
I had several questions on California's processing and Jane was patient, kind and knowledgeable in helping me.
5 de maio de 2025
Avaliação não solicitada
NeedTags.com AKA Scam City
This website is a scam! They charged me an extra $95.33 than what DMV would have charged me. Who would have thought that there was a company out there who would screw you over more than the actual California government! I typed in dmv.ca.gov and it automatically took me to needtags.com without me even realizing it. Looks legit and everything, but after I paid my registration and got the Amex notification on my phone I saw that it said it was a transaction from needtags.com. I don't know what these people spend in google ads for google to take you straight to this website and bypassing the ACTUAL dmv website. Obvi they are spending my extra $95.33 on google ads when I could have used that money to buy myself 2 tanks of gas! TWO! In this economy?? How do they even sleep at night.
1 de maio de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Furthermore, The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Reversal of your registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Esperanza in NeedTags is an outstanding…
Esperanza in NeedTags is an outstanding representative. When I had a problem (the rep I first spoke to didn't give me full info re what I had to explain on a 101 form) in gifting my car to my daughter and son-in-law, Esperanza communicated clearly what the problem was and guided me through the process to a highly satisfactory conclusion. She communicates well!
18 de abril de 2025
Avaliação não solicitada
I was amazed how fast I received the…
I was amazed how fast I received the revised Registration Card and Duplicate Title. Well done
9 de abril de 2025
Avaliação não solicitada
SCAM!!!!!!!!!!!!!
SCAM!!!!!!!!!!!!!! 45 EXTRA FEE FOR NO REASON!!!!!!!!!!! YOU CAN DO IT FOR NO FEE ON DMV WEBSITE JUST AS EASY!!!!!!!!!!!!!!
23 de abril de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Ricco. We appreciate your time. The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider! Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support
Fast a prompt response By Esperanza
10 de abril de 2025
Avaliação não solicitada
Quick and painless
Quick and painless. Didn't like the exhorbitant third party fees. It costs registration plus $160 in processing fees for having it handled online. Convenient for you, not for your wallet. Would also be nice if they took the processing fee at the same time as registration, not 2-3 days later. But like I said, it was incredibly easy.
17 de abril de 2025
Avaliação não solicitada
The process was straight forward
The process was straight forward. All you need is what files you got! And depending on when you submitted/filled out title transfer, you gotta mail in the pink slip to DMV and then the process is finalized. An agent is assigned to your order and they keep in personal Email contact with you for any further information needed! Honestly cannot believe you can do this online now and it beats walking 20/10 times. Highly recommend it and definetly will be doing this from now on.
16 de abril de 2025
Avaliação não solicitada
Im a first time costumer I didn’t know…
Im a first time costumer I didn’t know what to expect but they did a great job saved me time and got my tags within two days il definitely reach out to them again im happy and satisfied with the service.
10 de abril de 2025
Avaliação não solicitada
Very straight forward
Very straight forward, easy. Beats waiting at the DMV. I appreciated Esperanza’s prompt responses.
7 de abril de 2025
Avaliação não solicitada
SCAM! Deceptive Website That Steals Your Money and Threatens You!
If I could give negative stars, I would. This website tricks people into overpaying for car tag renewals. I mistakenly used this site, thinking it was the official California DMV, and was charged an extra $72 in bogus fees on top of my renewal.
When I realized the mistake, I immediately contacted them to cancel—but they refused and said all sales are final. To make it even worse, they threaten legal action if you dispute the charge and claim that you’ll be responsible for their attorney fees. Imagine that.
Yes this might be a legitimate website that will give you your tags BUT they know what they are doing.
This is a predatory business that profits off confusion. If you need to renew your tags, GO DIRECTLY TO THE OFFICIAL DMV WEBSITE and avoid getting scammed like I did. STAY AWAY!
3 de abril de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Emily. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” It should be noted reversal of your registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
I had an awful experience with customer…
I had an awful experience with customer service. I called to ask a simple question about my registration renewal, and the representative I spoke with was extremely rude. She talked down to me as if I were clueless and even told me to be quiet and reread the email. It was clear she didn’t want to be there. When I asked her not to speak to me that way, she raised her voice at me. I ended the call, and I won’t be doing business with them again. No one should be treated like that.
1 de abril de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for sharing your feedback. We are truly sorry to hear about your recent experience with our customer service, and we apologize for not meeting your expectations. Providing excellent service is a top priority for us, and we regret that we fell short in this instance. Please contact our customer care department if we can be of any further assistance.
Deceptive Website with extra fees…JUST say NO!
UPDATE: Standing by original review. Their “notices” about licensing are quite confusing the way they are presented and they should be required to have bold disclaimers rather than vague lawyer-esse fine-print “we are licensed” popups. Clearly a lot of reasonable, busy people have already been duped by this, as you can see by other reviewers as well as a web scam search. One really needs to pay close attention to the details on their site to understand one can still go to DMV to avoid all the extra fees. It shouldn’t be that hard. I am pretty tech savvy and had to work to sift through to get to the real DMV with a simple google search. Needtags is clearly spending a lot of money to show up first in those search engines. They get away with it because people are busy and don’t bother to read it or are understandably confused by their fine print. My 30-something adult and astute daughter read it and was still duped into thinking they were the only option for DMV on-line services. Again, it shouldn’t be that hard to figure out they are just an “expedited” fee service for hire, not the only on-line option.
ORIGINAL: Deceptive website appearing to be official DMV. It is not. They charge outrageous fees for renewing due to “expedited” services. If you are behind on paying your DMV registration, go to a kiosk, AAA office (if you are a member) or directly to DMV and save yourself $60-70. My daughter called me thinking it was a new DMV thing and she was very freaked out. I did some looking on-line and figured out she had been on the needtags site, rather than DMV, but due to their deceptive practices, she was SURE she was on the DMV website and thought they had contracted with this third party with all the extra fees. Buyer BEWARE! It should be shut down and outlawed. Thankfully, we figured it out before she paid all those fees. I am shocked that California DMV would allow this deception.
31 de março de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” It should be noted reversal of your registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. Furthermore, The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Great response and service!!
Great response and service!!! Better than going into DMV!
26 de março de 2025
Avaliação não solicitada
Misled by DMV Lookalike, Hit with outrageous fees,threatened when I complained
Misled by DMV Lookalike, Hit with Fees, Threatened When I Complained
I got caught in a pinch two days before a DMV deadline and thought NeedTags was the official site—my mistake, but their design and Google ranking make it way too easy to mix up. They charged me an extra $77 in “service fees” on top of the DMV costs, which I didn’t catch until after. Felt gullible, sure, but I figured I’d ask for a partial refund since $77 for clicking a few buttons seemed steep. Nope. They sent a canned response saying all sales are final, funds were already sent to the DMV, and threatened legal action—lawsuits, attorney’s fees, the works—if I disputed the charge. No wiggle room, just intimidation.
Check your receipt and the fine print—they’re a third-party, not the DMV, despite how they present. Save yourself the hassle and go straight to dmv.ca.gov next time. Wish I had.
PS; they may leave a predictable canned response here trying to make themselves look legit. I will be contacting the California consumer fraud division to report them. I'm sure I won't be the first. Google them for how they treated an 81 year old man who went to Channel 7 news. Pathetic company.
11 de março de 2025
Avaliação não solicitada
Resposta da NeedTags
Thank you for your review Cristina. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” It should be noted reversal of your registration transaction is not subject to NeedTags’ discretion, but is instead governed by policies established by the California Department of Motor Vehicles pursuant to the Business Partner Automation (BPA) program. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. You may visit the DMV but keep in mind on average DMV wait times are usually 3 hours and typically DMV appointments are 1 month out. It's best to have a trusted DMV registration service provider on your side. Please contact our customer care department if we can be of any further assistance.
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