Neptune Saunas & Hot Tubs Avaliações 10

We love our Neptune Sauna. It was a key addition to our health protocol and all of our family love it. The sauna is a top quality product and built to last. As one would expect with shipping and installing a product of this nature, there were one or two issues but Inna and Rodney are amazing. They are super responsive, provide first class product service to ensure things get resolved. I would highly recommend Neptune to others.

I'm really happy with the product — the smallest sauna (Malmo). The staff was friendly and efficient, and delivery was quick. The sauna kit is high quality and was relatively easy to assemble. Just keep in mind you'll need a jigsaw for the build.

I had a very disappointing experience with Neptune Sauna. This company is unscrupulous, focused solely on making a sale while being dishonest throughout the process. I ultimately found a sauna through a different company, which was a breeze compared to my ordeal with Neptune.

Despite their initially friendly demeanor, they misled me about important details. I clearly communicated that I could not proceed with the purchase if there was any import tax, emphasizing that this was a personal purchase—yet they repeatedly assured me there would be no tax, but refused to put it in writing. I even followed up in writing to confirm their verbal assurances.

After weeks of waiting, my sauna reached the border, and I was hit with an unexpected £1,000 import tax. Instead of helping me, their response was to suggest committing fraud by using a business VAT number. Their tone quickly changed to unprofessional when I refused to pay the tax, and they pressured me to pick up the sauna or face storage fees.

In total, this ordeal cost me six months of time, stress, and £520 lost to deceptive delivery charges. I don't know how they can charge for delivery costs when it says delivery to the UK is free (and they only took it to Estonia boarders) and I pay for the delivery to return it but I returned it before they even sent it out bc I clearly said I did not have the budget to pay £1k import tax.

Save yourself the headache and look elsewhere for a sauna.

I purchased a hot tub which was delivered by Neptune from Estonia to Bulgaria without problems. The pre and post purchase service has been exemplary - fast and efficient in response to any queries I have had. The tub is great and I am enjoying it regularly. Recommend this company.

I debated long and hard about this rating. I love the hot tub. It is a very classy piece of equipment, and looks stunning in our garden. However, I’ve taken two stars off because of my dealings with the company.

The delivery to me was substantially delayed, but I was ok with this in the end. My big issue is with the filter unit that arrived with the tub. It has given me nothing but trouble, and as I write this I am emptying the hub (early once more) to try to solve the problem. You have to assemble the pump yourself, and although I thought I had followed the instructions I had several leaky connections on first use. Since then I have had three more attempts to fix various leaks following guidance from Neptune. The problem is you can’t test the connections for leaks unless you fill the tub. At which point it was still leaking. Despite numerous emails to the company, and their responses I have now given up on them being able to solve my issue. I will try once more to fix it once the tub is empty.

While the tub is a beautifully made piece, the filter unit is not up to scratch I am afraid, and having paid top dollar for my hot tub it’s a pity the whole thing is let down by substandard filter unit.

Buying a Sauna over the internet is a slightly daunting task. The website is good but the most important thing for me was the quality of the service from Neptune. Inna Knight responded promptly and helpfully to my questions and concerns. The Sauna itself was at least as good as the website suggested and certainly a high quality product. It was fairly easy to assemble. We did have a carpenter friend help us which made it easier.

I recently had the pleasure of dealing with Neptune Saunas & Hot Tubs, and I must say they provided an exceptional experience. From start to finish, their professionalism and dedication to customer satisfaction were evident.
Neptune Saunas & Hot Tubs showcased their commitment to excellence by promptly responding to our inquiries. No matter how small or big our questions were, they were always there to provide immediate assistance, ensuring that we were well-informed throughout the entire process.
What truly impressed me was the genuine kindness and friendliness displayed by the staff. They treated us with the respect and made us feel like valued customers.
I wholeheartedly recommend Neptune Saunas & Hot Tubs to anyone considering purchasing a sauna or hot tub.

Excellent 5 star service from beginning to end. The Sauna exceeded all expectations. The quality is second to none, and they have created an amazing authentic sauna experience that you will be able to enjoy for a lifetime. I can't thank the Neptune team enough!!

I'm in love with my Reykjavík sauna, I use it for sports recovery and have really noticed the difference. The team gave me great advice (I ask a lot of questions haha) and put my mind at rest throughout the process.

The team couldn't do enough to help and I love the new Sauna. It looks so much better in real life.