New Cakes Avaliações 

Even with special request all went perfectly

Newcakes did the cake for my surprise party and it was absolutely perfect. The texture and the finished look was simply amazing, we would not go anywhere else for our cakes now and will share this company to all of our friends and family.

I ordered a cake for a leaving do at Church last December with a musical theme. The service was excellent and even when there was a problem with delivery it was upgraded to express so it would arrive on time. Quality of the cake was really good and it was admired by all there. Would recommend!!

The design was weird yet the guys pulled it through and was spot on

The cost was reasonable and considering the timelines (just before Christmas) they did a great job in accepting the order and delivering on time
Great after sales services as well

EXCELLENT SERVICE , CAKES ARE DELICIOUS AND DECORATION OF CAKE INDIVIDUALLY MADE TO CUSTOMERS REQUIREMENTS ARE OUTSTANDIND

I spoke to shay at the company yesterday afternoon and got great service due to our usual cake maker pulling out on us.
A child with ADHD and ASD who has been promised a Jurassic park cake expects it and this company was amazing, trustworthy and delivered the cake today 2hours before his party!
We are so grateful for them understanding us and making our boy happy 😃 Thank you 🙏

This was the first time I've used New Cakes but was so happy with my order. It arrived on time and was beautiful! My mum loved it very much for her birthday! Thank you so much! Such a special design and was exaclty as the website! Fiona xx

Great service and product! Delivered and on time and customer service excellent throughout

I wish I could put a picture of what I ordered and what I received. I ordered a cake in the shape of a can of Stella Artois which was advertised as white and gold with Stella Artois iced on the can. I asked for Happy 60th Jimbo to be iced on the cake. The cake I have received is completely green, not really the shape of a can and has a sticker on it saying Stella Artois. Instead of icing wishing happy birthday is a sticker with typing. It is shocking. I feel this is false advertising and I feel completely let down. I paid almost £100 for this. I do not recommend this company. At first I was angry and now Im upset. This was a surprise for my husband's 60th. Do not buy from this company.

Amazing service and the cakes were delicious.
Would definitely recommend this company to anyone needing a cake for any occasion

Absolutely phenomenal service and a delicious cake that everyone loved. I will definitely be making another order soon.

Thank you guys, our boy loved the cake. You are the best. Look forward to your cakes for next celebrations!

I like their seriousness and involvement.

Delicious cake! So easy to order, bespoked as we had requested and delivered by Shay as promised. Thanks Shay, will definitely be back again

Great cakes, good presentation and very professional. I'd definitely use buy them again

This is the second time I bought off this company. The first cake was gorgeous as was the second cake. Delivery was fantastic. Next day delivery available. Cakes lovely and fresh tasting . I absolutely love their icing. Not too sweet, just right. Easy to order and getting in touch just brilliant. The variety of cakes is amazing. If you want a cake for a special occasion then I highly recommend this company.

Fantastic tasting cakes, we will be ordering again for a 3rd time, we didn't want to share the cake with friends this year as it was soooooo nice, we had an American themed cake with a lamborghini hurricane on top as my twins are obsessed, the cake also looked as beautiful as it tasted

I ordered two cakes for a company 10 year anniversary, an event held in front of the whole company. The requirement was quite a basic design, really. And considering the creations that are shown on their website it should have been an absolute doddle.
Given the simplicity of the design, 2 cakes to stack on top of each other and some decoration on the outside to make it resemble a monopile – a round column structure – very similar to the shape of a cake. But it was apparently too difficult to make a stack, or paint on some lines or make some icing shapes to stick to the outside. As a business that designs cakes it should have been New Cakes that guided me, that suggested how the desired cake could be created, not me having to describe how to make two round cakes that stack and ask for a ladder either in icing or some other material. I even sent photos of monopiles and drew a shape to demonstrate. The alarm bells should have been ringing then, but the request was so uncomplicated, I was sure they would produce something good.
Then the price went up. Having been quoted £69.95 including delivery per cake, the price went up to £225!! I suggested £200. Even £200 was too much for what I received. I could have got these basic cakes from a shop nearby. I wish I had. The whole purpose of using New Cakes was to get some artistry. There were not even a few lines painted on to pretend to be a ladder. No detailing and no imagination.
Thirdly, the delivery. They use DHL. The event was taking place on the Monday, and the delivery was arranged for the Friday before. But even this proved too difficult.
Only one cake arrived on Friday and a message from DHL about the other cake not being delivered. How do you manage to deliver one part of 2? Despite multiple attempts to contact DHL, (which, should not have been down to me to chase) I couldn’t get to speak to anyone and I could not get hold of anyone at NewCakes.
DHL sent an email update on the Monday morning that the missing cake would arrive by 10.30 am. The second cake arrived at 13.10 in the afternoon when the event was long over .
Now, the cakes themselves. What a disappointment. The first cake was just basic sponge and cream and quite dry. Plainly iced, like it had been made by a machine. A single 3 letter word and number had been requested.
How do you manage to spell a 3 letter word wrong? !!! Especially with the long phone calls, the photos, the picture, the emails sent. There was literally no decoration at all! If I could post a photo here it would speak for itself.
We could not share the photos with others, as planned as the spelling mistake read, "DAM".
What an embarrassment!
Even worse. Not being able to get hold of Shay on the phone. I left messages and sent emails. Eventually I got an email reply that was apologetic and offered to give a partial refund. To date this refund has not been received, and I've heard no more from New Cakes.
Use this company at your peril. I'm pretty sure the photos on their site are fake. Unless you want them to ruin your event, don't touch them with a barge pole.

Absolutely loved the cake produced for my son - Shay and the team were incredibly efficient and met our needs. Will highly recommend

I ordered a custom cakefor my daughter's birthday due for delivery on Friday 28th November. On the friday morning a got a message from DHL saying there was a delay and cake would be delivered on Monday 1st December. I messaged New Cakes about cancelling but the pmanager i spoke said he would request DHL to deliver on saturday morning. Thankfully the delivery was in time for the party. The cake was tasty and my daughter also said she was very happy with her cake. Thanks New Cakes.