New Cakes Avaliações 

Shay is a godsend - absolutely impeccable customer care. I was having a studio 54 party and he spent hours with me, patiently working through my grand designs and even ordering cake disco balls to decorate it with. None of the other companies i spoke to would spend proper time to understand my vision.
The cake was the best I’ve ever eaten and the price was the most competitive!
A joy to work with shay and his lovely team. My friends have used him now for their bespoke needs (Star Wars meets disco and also African sunset).

Now im going to use shay for father in laws golf bday cake. Can deliver too which is helpful if in a rush!

Takes away the headache and actually makes the process enjoyable !
Thank you Shay!!

Amazing company. Best customer service, personalised and even followed up to see if we were happy with our cake! The cake was perfect - tasted great and really pretty.

I have bought cakes from Newcakes for close to 10 years now and never, ever have I been disappointed. Whether it's a cake from their collection, or a bespoke cake the team have expertly helped me to design and realise, it has always been delicious (and gobbled up)! Then, as a cherry, their customer service is near impossible to beat - with Shay being a particular star! Thanks, Newcakes.

I recently ordered a Lego-themed cake for my son, and it was absolutely amazing! The design was incredible the attention to detail was spot on, and my son was over the moon when he saw it. Not only did it look fantastic, but it tasted delicious too. Every slice was fresh, moist, and full of flavour.

It also arrived perfectly packaged, with so much care taken to make sure it stayed in perfect condition during delivery. I couldn’t be happier with the whole experience. Highly recommended!

We have ordered a number of cakes from here and always found the cakes to be amazing value for money. They are also able to create designs of almost anything... we had a scouts backpack and an electrican plug!!!!

What I requested is what I received and delivered perfectly even though it was delivered in bad weather, was still protected which I am impressed with. A definite buy again.

First time of ordering cake from this company 10 out of 10 for everything. What more can I say. The cake is absolutely stunning. Just amazing. Thank you

I have been ordering cakes from here for years and they are the best, always on time , never let me down and taste amazing.
I always recommend them to everyone. Would never change where I get my cakes from .

Thank you for ruining my son's birthday.My 6 year old son was in tears and heart broken. As cake was never delivered and you didn't bother to contact me to explain the situation.I tried calling the company ,send message nothing.They did not even bother to tell me cake would not be delivered or offer a solution.Party was on 8 November no communication from them whatsoever. It was heartbreaking to see my little boy in tears. Please Please Please. DO NOT I REPEAT DO NOT EVER BY FROM THIS COMPANY

I have used New Cakes for over 8 years now for all my children’s birthday cakes and will continue to do so . They are always delivered on time and go above and beyond to help and sort any ideas you have that you would like put into a cake. They taste delicious and are a big hit in our Household! Amazing Cakes and am always amazed at how brilliant they look even better than the online pictures

New Cakes made my son’s 6th birthday cake and it was done to perfection. It was absolutely delicious and not a crumb was left!

I highly recommend cakes from New Cakes.Communication with staff is straightforward and very helpful.For many years im ordering cakes from them and they never disappointed me.The cake I have ordered was absolutely beautiful and tasted delicious.Definitely this is not last time I have made a order.Thank you so much and wishing you all the best in the future.

Fantastic service, incredible likeness to my brief and the tastiest cakes we’ve ever had.

Beautiful cake made to my requirements, looked amazing and tasted just as good, lovely light lemon sponge. Good communication too, highly recommend New Cakes!

Efficient company beautiful cake that tasted delicious

Great success for Sons 30th Birthday

Thank you

Cake was lovely my guests love It also my daughter so happy to have frozen theme. That's what she wanted. Left to last minute. New cakes fantastic very professional cake was fresh.

I previously used New Cakes for my parents’ 60th wedding anniversary and was very happy with both the cake and the service. Because of that positive experience, I trusted them again for their 65th — an important and may be last big Anniversary for them.

As I live 400 miles away and am disabled, I couldn’t be there in person, so I relied on everything going smoothly. Unfortunately, this time the experience caused a great deal of stress and disappointment.

I paid £12 for delivery, and the cake was dispatched on Friday for delivery on Monday, ready for a Tuesday lunchtime celebration. When I checked the delivery progress, I saw it had been delayed and had to contact New Cakes myself to find out what was happening. They confirmed the delay and said it would be expedited — it wasn’t.

I asked for a replacement cake with guaranteed next-day delivery before 10:30 am, but this was refused. I was assured the original cake would arrive by 10:30 am Tuesday. It actually arrived at 4:15 pm — long after the event ended.

My father (who is in care with dementia) and my nearly 90-year-old mother were meant to share this moment together. They missed that chance and will never get it again.

I was offered a refund but had to chase several times via email, WhatsApp, and web chat before receiving any response. Other poor reviews mention similar refund issues, which is concerning.

While I don’t understand why the refund for the cake was less than what I originally paid, after all the hassle involved I will accept that the compensation amount covers it, with a little to spare. I appreciate the gesture and the apology, but it doesn’t make up for the stress, upset, and disappointment caused by the experience.

Cakes are stunning and taste even better! (best cake I’ve ever had)
Incredibly talented at fondant designs. Very prompt and reliable delivery service.

Excellent customer service in designing and accommodating the custom cake idea we had. Final product looked great and was delicious!