New Cakes Avaliações 

457
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing ! Will definitely use again in the future. Communication is 100% which I’m So grateful for. Cake is more than perfect! Very happy !

Avaliado com 5 de um total de 5 estrelas

My son was delighted with his ‘plug, socket & screwdriver cake’ – to celebrate him qualifying as a ‘gold card’ electrician. I asked if the predominantly white cake could possibly feature some gold/yel... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was really happy with both the cake and the service. The cake was fresh, delicious, beautifully presented. The communication was friendly and professional, and the whole ordering process was smooth... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered cake on 9th August (452370 FOR DELIVERY 21st August. They took my money & confirmed order by e-mail & nothing else. Now 24th August no cake delivered No communication from New cakes. I've e-ma... Ver mais

Detalhes da empresa

  1. Loja de Bolos
  2. Loja de Cupcakes
  3. Loja de Sobremesas

Escrito pela empresa

Personalised cakes with Free Delivery throughout the UK. Order online from over 500 beautiful cakes or call us for bespoke designs on 01753374726.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

457 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 9% das avaliações negativas

Normalmente responde dentro de 1 semana

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(457)

129 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely great service

Absolutely great service and super friendly. Shay was a great guy to deal with and went out of his way to make sure the cake we ordered was perfect for the occasion! I couldn't believe how quickly the cake was made and sent out.

8 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was very nervous about ordering such…

I was very nervous about ordering such a special cake online with a company I had no experience with.
But New Cakes certainly came through for me.
Very easy and polite to communicate with. The cake was delivered on time. Exactly what I had asked for and tasted delicious.
I can’t thank them enough.

3 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect

Easy to use website, excellent communication, cake arrived on requested day and came in really good protective packing, beautiful looking 60th anniversary cake and to top it all was utterly delicious . Thank you so much , I will use this company again

2 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nice themed cake and designs

The cakes are really delicious and tasty. We have ordered with him now for more than 3 years and every time it has exceeded our expectations. Every year they made it more and more better. They are very good at themed cakes. You just give the design and he is ready to make it look wow.

5 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing cake & exceptional service

Spotted the "Running" Cake, from New Cakes, on Google.
Just what I was looking for, for my son's 40th Birthday surprise party.
Exceptional service from Shay!
I sent a photo of my son & the little figure, on the cake, was decorated to show his beard / hairstyle 👍
Delivery was excellent, on time & the cake was beautifully & carefully packed.
Nedless to say, the cake was the BIGGEST success & absolutely delicious.
I have no hesitation in HIGHLY recommending New Cakes & would purchase again from them, in a heartbeat 👌
100% happy customer !

15 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Will definitely order again

We recently ordered two 40th anniversary cakes from New Cakes on a very tight deadline, and the turnaround was the quickest I’ve ever seen! The quality of the cakes was fantastic. One was a vanilla sponge, light, soft, and absolutely delicious. The other was a chocolate cake shaped like a microwave, and it was a real hit with everyone.

We highly recommend New Cakes and will definitely be coming back for our next event. Thank you so much, New Cakes!

20 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful and tasty cupcakes

I have used them a few times for various occasions including a Baby Shower and end of term teacher gifts.
They tasted delicious one set were chocolate and another were vanilla.
The designs were beautiful and so well
created.
The recipients of each set of cupcakes loved them and they made the occasions very special.

18 de julho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would NEVER buy from this Company again!!

I wanted a cake to be delivered the following day, so made contact with New Cakes & to my amazement they said it would be possible. I ordered & paid for it over the phone and all I had to do was email across the picture. Initally I was impressed.
That soon changed... firstly noticing they had overcharged me by £12. I let them know immediately - they made an excuse but assured me they would refund this charge that afternoon (it took several reminders and 3 days later for them to reimburse me). After two phone calls and couple of texts we agreed on how the photo should be placed. I had no delivery information however it did arrive the following day. Sadly the cake was nothing like the picture advertised on the website and had significant damage. Firstly the cake was wrapped in a plastic bag with yellow ribbon in a box and there was a wrap around the cake itself which was clearly stuck to the wet inscription on the cake. The actual picture had a huge bubble going from the centre to the edge (right across the mouth on picture), there was ripples around the edges, small tears in the corner of picture which appeard to have slipped to one side. Clearly it had not been put on properly at all. The inscription was smudged. The bow was not attached to the cake. On contacting the company, I was amazed with their response, stating that 'due to the order and delivery time, the icing may have still been a little soft at the time of dispatch. Unfortunately, there was nothing further they could do in that moment without delaying the dispatch'. My point being if they could not have meet the deadline they should not have taken the order.
And then the bow they stated should have been secured with tape and should have been easily placed back into position but the pictures proved to them that was not the case. The photo damage was not even acknowledged. I now have to wait for them to take my issues to management to see if I can receive compensation.
The cake was a huge disappointment and looked nothing like that on the website. I could not present the cake for my son's 30th birthday due to the damage and had to buy a supermarket cake photo cake instead which was a fraction of the cost, no bubbles and a beautiful piped border. Taking 45 mins from start to finish!!!

20 de setembro de 2025
Avaliação não solicitada
logotipo da New Cakes

Resposta da New Cakes

Dear Debbie,

Thank you for your feedback. I am sorry again that the cake did not meet your expectations, particularly for such an important occasion.

For clarity, at the time of order we received an image that did not fit the cake shape requested. We therefore consulted with you directly and shared images prior to dispatch to confirm you were happy with the placement before the cake was sent. With regards to the inscription being smudged, there was a minor smudge to one of the x's with the rest of the message being fully in tact.

The box used was a made-to-measure design which forms part of our packaging method that has successfully delivered over 60,000 cakes nationwide over the last 12 years. We acknowledge, however, that in this instance the finish did not travel as intended.

Regarding the £12 overcharge, this was our mistake. As we were closed over the weekend, the refund was processed and returned to you on the Monday morning as soon as we reopened.

As mentioned in our direct communication, we escalated this to management and, while we acknowledged there were minor differences between the website image and the final cake, we nevertheless apologised and authorised a 50% compensation as a gesture of goodwill.

We take all feedback seriously and will continue to review our processes — particularly for short-notice orders — to avoid similar situations in future. The vast majority of our customers are delighted with their cakes, and we will work hard to ensure that every experience reflects the high standards we are known for.

Kind Regards,
The New Cakes Team

Avaliado com 5 de um total de 5 estrelas

First class cakes!

Over the past few years we have ordered from this company many times for a variety of occasions. They have never disappointed. Each cake was different and some more complex than others but they were all made to the highest quality with care and to our exact wishes. This wonderful business puts the customer first and returning customers are rewarded with excellent service. New cakes in our opinion provides a gold service. Thank you to the helpful, accommodating and friendly staff. If your looking for a customised and unique cake, look no further than New Cakes.

24 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Newcakes is now my cake go it!!!

I ordered a cake for my birthday. It was beautifully decorated and tasted amazing. Lots of options to personalise it and a good variety of flavours to choose from. I chose the lemon cake and it was an absolute hit!!!
It was easy to order, the delivery was on time and very friendly. A real personal experience.
My only complaint is that my guests loved the cake so much, they didn’t leave me with much to take home!!
Thank you newcakes for making my birthday cake such a memorable treat.

19 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Always a pleasure dealing with New Cakes

It’s always a pleasure dealing with New Cakes. I generally want a bespoke cake (at short notice!) and nothing is ever too much bother and the cakes always look and taste fantastic. My family look forward to seeing what the next cake design will be!

22 de setembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not Worth the Cost: Underwhelming Cake & Poor Follow-Up

Unfortunately, my experience did not meet expectations. The cake was much flatter than anticipated and did not resemble the Sorting Hat, which in the reference photo appeared much taller and more detailed. I reached out to New Cakes regarding the issue but have not received a response, despite their previously prompt communication before delivery. This lack of follow-up was disappointing. Given the high cost, I cannot recommend these cakes based on my experience, as I feel they did not represent good value for money.

20 de setembro de 2025
Avaliação não solicitada
logotipo da New Cakes

Resposta da New Cakes

Hi Rhys,

I’m sorry to hear your Sorting Hat cake didn’t meet expectations, and I’m equally sorry this left you disappointed.

For clarity on the communication: your message came in on Saturday, when our office was closed. We replied on Monday at around 5:30pm, apologising for the situation and offering both compensation and a credit note for a future purchase. We also acknowledged there were minor differences between the website image and the cake you received, and we take that feedback seriously.

We always want our cakes to both look and feel special. If you’d like to continue the conversation so we can make this right, please reach out to admin@newcakes.co.uk or 07484916155.

Thank you for the feedback — it helps us improve.

Kind Regards,
The New Cakes Team

Avaliado com 5 de um total de 5 estrelas

Exceptional Cakes

From first consultation to delivery Nee Cakes made the experience of ordering a cake for our special event exceptional.

I order a Dhol cake for our mendhi night for Vegan partner and Shay was excellent.

He understood what I required and how to make the make the experience seem less and easy for me.

Ordering vegan cakes before they have never really tasted great and thus I wasn’t really expecting much, but honestly this was one of the best cakes vegan cakes I’ve tasted. It was full of flavour and the design and artistry on top just set off the cake and made it perfect.

The cake was so good we actually had some kept a side for us and we actually managed to have it some more after our honeymoon which was two week later and the cake still tasted amazing.

Thank you

14 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic!!!

Fantastic!!!
Worth every penny to see the smile on my partners face. Even though I changed the delivery address at the twelfth hour the cake arrived in date/time as promised. I should also mention how delicious the cake was. Have no fear about ordering online, the customer service is brilliant. Thanks to all concerned 😀😀

2 de setembro de 2025
Avaliação não solicitada

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