Not only do I love my purchases off you, but your service is the best I’ve ever come across! Personal to me, rather than a prewritten email! and, keeping me informed on my request to know when s... Ver mais
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Veja o que dizem as avaliações
Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!!... Ver mais
Blind arrived and is clearly broken. The pulley system did not work making it impossible for the blackout blind to roll up. I'd also ordered the exact size for my specific Dakstra window and the blind... Ver mais
A empresa respondeu
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak t... Ver mais
Detalhes da empresa
- Loja de Persianas
- Loja de Artigos para Curling
- Loja de Cortinas
- Loja "Faça Você Mesmo"
- Acessórios para Móveis
- Loja de cortinas e persianas
Escrito pela empresa
Blind Shop
Informações de contato
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Reino Unido
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
Muito Bom
780 avaliações
Respondeu a 97% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Prompt resolution to a measurement misunderstanding
Due to a misunderstanding of the definition of the measurements, the blinds I received did not fit into my recess. However, upon contact, New Edge Blinds were nothing but helpful from the outset. Their communications were prompt and they were happy to help me resolve the situation. I cannot fault the service or the quality of the blinds and would highly recommend doing business with them.
11 de abril de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Michelle,
Thank you so much for your lovely review.
We are really pleased to hear that our team were able to help resolve the measurement misunderstanding promptly.
It is great to know you were happy with the service, communication and quality of the blinds.
Your recommendation means a lot to us.
Kind regards,
Excellent customer service
Excellent customer service. Ordered two Roman blind kits but they were damaged on delivery (inadequate packaging) which resulted in missing items. Contacted New Edge by email and got an immediate response and replacements parts sent. In addition follow up emails were sent to check if I had received the parts ok. I cannot give 5 stars due to the initial poor packaging.
17 de abril de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Deborah,
Thank you so much for your kind review.
We are really pleased to hear you were happy with our customer service and that the missing replacement parts were sent out quickly.
We are sorry again that the original packaging was not sufficient and that this caused damage in transit. We really appreciate your honest feedback, as it helps us improve.
Kind regards,
After a little blip on both sides
After a little blip on both sides
Customer services quickly dealt with my issue
Overall 4/5
4 de abril de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Sharon,
Thank you so much for your review.
We are pleased to hear our customer service team were able to deal with the issue quickly.
We really appreciate your understanding and your kind feedback.
Kind regards,
I ordered 3 blinds from this company…
I ordered 3 blinds from this company the courier broke them this was 2wks ago and still nowhere with them. Its all done by emails and they do not help your forever emailing them getting nowhere i wish i went to amazon id of got them next day but this company is the worst very poor so be aware ur loose not only your items ur money also your mind with this very silly company they could send them out again once they new but no i have to wait on my 3rd week next week. You cannot even call direct it goes to there people who say the same thing ill email them for you and guess what? They dont!!! So the anger you get with them is not worth the hassle now im waiting for a refund which they take from your bank quick but dont refund the same way.BEWARE ALL OF YOU.
23 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Colin,
We’re really sorry to read your feedback and understand how frustrating delays like this can be.
We’ve not been able to locate your order from the details provided and have previously requested further information so we can investigate this properly, but haven’t yet received a response.
We always aim to respond within 1 working day and resolve issues as quickly as possible, including arranging replacements or refunds where appropriate.
Please contact us directly with your order details so we can look into this and get it resolved for you as a priority.
Kind regards,
1 star is a bit generous
1 star is a bit generous! I ordered 2x bay window kits from Debenhams selling on behalf of NewEdgeBlinds. Waited over a week for the delivery to arrive it turned up in a large bag of poles with some fragile tape wrapped around it attached to another smaller bag of the components. Contacting Debenhams as the middle man was a pain as I was constantly reiterating to a different rep the same thing and at first NewEdgeBlinds said they'd send out the missing parts, I paid someone to start putting it up as we have a lot of house work renovation going on and wanted to do as much as I could with the parts I could, a week passed and then was told they don't stock the parts separately so need to send it back! So I would have to go out of my way to drop it to a B&Q at my own travel cost. I told them this wasn't possible as half of it was on the wall! Eventually after I suggested a partial refund for all the missing parts (so basically a full set £76, plus all of the curtain rings for both as they sent the wrong type) they offered me 10% of my order! You get 10% off for signing up to websites for your first order, not losing half your order. Absolute joke this has been nearly 2 months of back and forth, and at the end of it all I'm gonna get is £15.20 and a load of scrap metal that'll go in the bin. £152 in their pocket, stay well away.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
We’re really sorry to read your feedback and understand how frustrating this experience must have been.
This is the first time we’ve been made aware of the full details of these concerns, and we have since reached out directly to try and resolve this for you, but haven’t yet received a response.
We absolutely want to review this properly and reach a fair resolution. Please contact us with your order details so we can prioritise this and put things right.
Kind regards,
Good service
I had to order a replacement as I made a mistake with the measurements and they sent it very quickly. They have been quick to help and respond and have checked with the status of the replacement. Very happy with the service. I had to arrange the return so thats the only reason for not giving 5 stars.
14 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the service and that the replacement was sent out quickly.
We appreciate your understanding regarding the return process, and we’re always looking at ways to improve this where possible.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Received my curtain rail in very good condition and timewise…
Received my curtain rail in very good time as I required a 3 metre length I ordered 2x2mt lengths and cut half a mt of each so that the join was in middle and I did not use the connecting piece as I drilled new holes at the end of each piece so it is a nice snug fit I am well pleased at the moment although I have not hung the curtains yet the slider are working smoothly price was good also.
20 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you so much for your detailed feedback.
We’re really pleased to hear everything arrived in good condition and on time, and that the track is working smoothly.
It sounds like you’ve done a great job with the installation as well — that’s a clever way to achieve a clean central join.
We hope everything goes just as smoothly when you hang the curtains, but if you need anything at all, we’re always here to help.
Thanks again for your support!
Kind regards,
Can’t recommend New edge blinds enough
Can’t recommend New edge blinds enough. They send out samples prior to ordering some replacement blinds. They were packaged well and dispatched within two days. A pleasure to deal with. Will be using them again in the future.
5 de abril de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re delighted to hear you were happy with the samples, packaging, and delivery speed. It’s great to know you found the whole process smooth and straightforward.
We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
ABSOLUTELY SHOCKING SERVICE !!!!!
DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT A LOT OF STRESS AND HASSLE !!!!! I ordered 2 x Bath mat sets in the colour AQUA and received 2 x sets in the colour BLUE !!!!! I rang New Edge Blinds to let them know, the person answering the phone can never solve the problem, they tell you to email, you then have to wait up to 24 hours for a reply ! The reply I got was “Aqua is a colour of blue, and that’s why you received Blue “ If I’d wanted blue I would have ordered blue ! After over a week of emails and phone calls, they said I could return them for a refund, but I was then expected to pay for the return !!!! It was their fault they sent the wrong item, why should the customer have to pay for the item to go back !!!! Absolutely shocking service ! I WOULD NEVER EVER ORDER FROM THIS COMPANY AGAIN , THEY HAVE TO BE THE WORST COMPANY I HAVE EVER DEALT WITH.
16 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
We’re very sorry to read your feedback and understand how frustrating this experience must have been.
This is certainly not the level of service we aim to provide. We have reached out to you directly to review this in full and resolve the matter, however we have not yet received a response.
We would genuinely like the opportunity to put this right for you, so please contact us with your details and we will prioritise this and work towards a fair resolution.
Kind regards,
Very pleased with the service and…
Very pleased with the service and product.
Well recommend.
25 de março de 2026
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you’re happy with both the service and the product, and we truly appreciate your recommendation.
If you need anything further in the future, we’ll be happy to help.
Kind regards,
Great company to shop with
Great company to shop with. Very speedy shipping, excellent selection of window treatments and hassle free ordering process. Would definitely shop again. Thank you
25 de março de 2026
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re delighted to hear you were happy with the speed of delivery, product range, and ordering process. It’s great to know you had a smooth experience with us.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
Blackout curtains
I ordered curtains for my son’s birthday and they were the perfect colour and an excellent quality and value for money. Exactly as described and pictured and a shade of colour that was very hard to come by.
Their customer service was also fantastic.
A very happy customer.
27 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your wonderful feedback.
We’re delighted to hear the curtains were the perfect colour and quality, especially for such an important occasion. It’s great to know they matched your expectations and were just what you were looking for.
We’re also very pleased to hear you were happy with the customer service.
Thank you again for your support, and we hope to assist you again in the future.
Kind regards,
Careful ordering from these people
Please people be very careful ordering from this company.
I ordered multiple blinds from this company and each blind has an issue from wrong size clips to a black blind with a anthracite surround when I ordered 3 anthracite. Who checks these blinds before posting to customer because I'm sure different colour blind and surround would stick out?
Check the small print as perfect fit blinds are not returnable nor can you cancel even if you are made to wait 3 weeks before being manufactured.
Delivery is a nightmare they blame everyone from the manufacturer or courier never their own fault.
Please beware this company is not trustworthy they offer discounts but it still isn't worth the hassle with this company.
28 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Jeff,
Thank you for your feedback.
We’re very sorry to hear about your experience, and we’d like to address your concerns.
Firstly, we do acknowledge that there was a delay with your order, and we apologise for the inconvenience this caused.
With regards to the product itself, all of our perfect fit blinds are made to measure, and as stated on the listing, these items are non-returnable once produced, as they are custom-made specifically to the sizes provided at the time of order.
In terms of the colour, we do occasionally supply blinds where customers request mixed finishes (e.g. different fabric and frame colours), so this is not always flagged as an error during dispatch.
That said, we did receive your email after this review was left, and we have already responded. We are currently awaiting your reply, as we are more than happy to review the issue further and work towards a resolution with you.
We always aim to resolve any concerns directly and fairly, and we’re here to help.
Kind regards,
A good company to work with
A good company to work with, great communication, and very helpful.
After ordering my blinds I changed my mind, and they bent over backwards to accommodate this.
The blinds are of the highest quality and are super easy to fit, and delivery was very prompt.
26 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you found the team helpful and accommodating, especially with the change to your order. It’s great to know you’re happy with the quality of the blinds and found them easy to fit.
We also appreciate your comments on communication and delivery.
Thank you again for your support, and we look forward to assisting you in the future.
Kind regards,
Good Product, awful packaging
Great website, great choice of curtain pole varieties and lengths at ok prices.
We ordered ten curtain poles in total.
Although they are all now fitted and in use I am amazed they are not damaged due to the awful packaging condition they arrived with.
Boxes weren’t secure, box ends missing with contents loose on the floor of the delivery van.
Thankfully most of the parts were recovered albeit missing some grub screws which secure the poles to
their brackets, which I will now have to source elsewhere.
So, all in all, good website and ordering process, but packaging quality was awful.
3 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you for your detailed feedback.
We’re really pleased to hear you were happy with the product range and ordering process, and that the poles are now fitted and in use.
However, we’re very sorry to hear about the condition the items arrived in. This is not the standard we aim for, and we fully understand your concern, especially with parts missing.
Please do get in touch with us directly regarding the missing grub screws, we can arrange for replacements to be sent out to you.
We also appreciate your comments on packaging and will be reviewing this with our team to prevent this happening again.
Kind regards,
Brilliant and quick delivery
Brilliant and quick delivery, good quality blinds and easy to install .
4 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re delighted to hear you were happy with the delivery speed, quality of the blinds, and ease of installation.
We really appreciate your support and look forward to assisting you again in the future.
Kind regards,
Blind came wrong size
Blind came wrong size the first time,waited a month for a replacement and the second blind also came back too small from the size i had ordered,would not reccomend buying from these again as they seem to have tape measures that only go up to 129cm
9 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Mark,
Thank you for your review.
We’re sorry to hear this, however we’ve been unable to locate any order or previous contact under your name.
We would genuinely like to help resolve this for you, but we’ll need a few more details to investigate. Please could you contact us at sales@newedgeblinds.com
with your order number or postcode so we can look into this straight away.
We’re here to help and will get this sorted for you as quickly as possible.
Kind regards,
Fantastic customer service
Fantastic customer service from New Edge Blinds. I accidentally ordered the wrong sized pole. They were happy for me to return and give me a refund. Their communication was excellent and I was really pleased when the new pole came.
22 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you were happy with the support provided, especially when adjusting your order. It’s great to know the return and replacement process went smoothly and that communication met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Well priced
Just what was needed and competitive price. Came very quickly.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear the item met your needs, arrived quickly, and offered good value for money.
We appreciate your support and hope to assist you again in the future.
Kind regards,
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