Wish I was able to put 0 stars, pathetic company and treat their customers in a disgraceful manner. And no doubt this review will be requested to be deleted because that’s what they like to do. Do not... Ver mais
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Veja o que dizem as avaliações
Not only do I love my purchases off you, but your service is the best I’ve ever come across! Personal to me, rather than a prewritten email! and, keeping me informed on my request to know when s... Ver mais
A empresa respondeu
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak t... Ver mais
A empresa respondeu
Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!!... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Persianas
- Loja de Artigos para Curling
- Loja de Cortinas
- Loja "Faça Você Mesmo"
- Acessórios para Móveis
- Loja de cortinas e persianas
Escrito pela empresa
Blind Shop
Informações de contato
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Reino Unido
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
Muito Bom
782 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic customer service
Fantastic customer service from New Edge Blinds. I accidentally ordered the wrong sized pole. They were happy for me to return and give me a refund. Their communication was excellent and I was really pleased when the new pole came.
22 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you were happy with the support provided, especially when adjusting your order. It’s great to know the return and replacement process went smoothly and that communication met your expectations.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Well priced
Just what was needed and competitive price. Came very quickly.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear the item met your needs, arrived quickly, and offered good value for money.
We appreciate your support and hope to assist you again in the future.
Kind regards,
I bought a gorgeous taupe wave curtain…
I bought a gorgeous taupe wave curtain pole and not like these flimsy ones it’s quality. What’s more impressive is the service and response I have received from New Edge Blinds. Their service is outstanding and I would highly recommend them to anyone. I emailed struggling, instant response with clear help and support. Emailed again, and received patience, support and help. Definite 5 star rating
31 de dezembro de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your fantastic feedback.
We’re delighted to hear you’re pleased with the quality of the curtain pole and that it met your expectations. It’s especially great to know our support team was able to assist you quickly and clearly when needed.
We truly appreciate your recommendation and your kind comments about our service.
Thank you again for your support, and we look forward to helping you again in the future.
Kind regards,
Highly recommend
The only company I could find that done blinds above 180cm reasonably priced. I like how the sizes increased by 5cm which meant we didn't have to cut any blinds down as well. The communication from the company is brilliant they responded to my queries out of hours as well as helping sort an exchange out (which was my fault)
I would recommend this company and will use them again if needed. Thanks for all your help.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you found the sizing options helpful and that you were able to get the right fit without needing to make adjustments. It’s great to know our communication and support made the process easier, especially with the exchange.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
MY OPINION
poor customer service experience. responsive over emails but that’s about it
13 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you for your feedback.
We’re sorry to hear that your experience didn’t meet expectations. While we’re pleased you found our email responses prompt, we understand this alone isn’t enough.
We’d really like the opportunity to review what happened and see how we can improve. Please feel free to contact us with further details so we can look into this properly.
Kind regards,
Excellent service
Excellent service. I have purchased around 10 blinds from this company
24 de fevereiro de 2026
Resposta da Newedgeblinds
Hi,
Thank you very much for your continued support.
We’re delighted to hear you’ve been happy with the service across multiple orders, it really means a lot to us.
We truly appreciate your loyalty and look forward to assisting you again in the future.
Kind regards,
Great service and top quality product
Great service and top quality product, Ordered a 440cm Styline gliding curtain pole delivered complete in a very sturdy tube, Brackets are very well made and a doddle to fit. Highly Recommended company from order to delivery service was great A++++, That good i have ordered 2 more curtain poles.
9 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your fantastic feedback.
We’re delighted to hear you were happy with both the quality of the product and the overall service, from ordering through to delivery. It’s great to know the installation was straightforward and everything met your expectations.
We really appreciate your continued support and are pleased to hear you’ve ordered again.
Kind regards,
Bed sheet saga
Purchased a bed sheet from this company through Tesco Marketplace and it was a disaster from start to finish. Bought on 22nd January and took almost a month to arrive. Immediately I saw it was not the colour I ordered or what was advertised. I requested an immediate return but had no response so posted it back myself on 24th February. It took another two weeks to get a refund. Tesco Marketplace was most helpful, however, Newedge Blinds tested me to the limit with numerous time wasting emails and were most unhelpful, even to the point of saying they didn't sell the item colour I wanted, even though it was clearly shown on their advert pix and text stating the colour. To sum up: I would never buy anything from them again, it's not worth the stress or the amount of time spent emailing back and forward. Good Customer Service is key but I'm afraid I feel very let down by this protracted experience. I can't fault Tesco Marketplace for intervening to ensure I received my refund in full.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
We’re very sorry to read your feedback and understand how frustrating this experience must have been.
This is certainly not the level of service we aim to provide. We have reached out directly to review this in full and try to resolve the matter, but we have not yet received a response.
We would genuinely like the opportunity to look into this properly and address your concerns. Please contact us with your details and we will prioritise this for you.
Kind regards,
Easy Purchase and Quick delivery
Easy Purchase and Quick delivery
Everything went smoothly and the curtain draw poles were delivered ahead of schedule and at a goood price.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear everything went smoothly and that your order arrived ahead of schedule. It’s great to know you found the process easy and the pricing competitive.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Very helpfull with delivery to Belfast
Very helpfull with delivery to Belfast, N.Ireland. Great product eaily fitted and looks great.
9 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you were happy with the delivery to Belfast and that the product was easy to fit and looks great.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Easy ordering and quick delivery.
22 de fevereiro de 2026
Resposta da Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear you found the ordering process easy and that your delivery arrived quickly.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Good customer service
Good customer service from this company. I have ordered twice and each time I have received good quality blinds, reasonably priced, safely packaged and a quick delivery with the courier.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear you’ve had a positive experience across multiple orders and that you’re happy with the quality, pricing, packaging, and delivery.
We truly appreciate your continued support and look forward to assisting you again in the future.
Kind regards,
Would definitely recommend
Exactly what I ordered. Pleased with delivery too. Would recommend.
4 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re pleased to hear everything arrived as expected and that you were happy with the delivery.
We really appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Great service, good price
Although an error on the initial order, it was remedied with 1st class customer service. Order completed to satisfaction so quickly. Great delivery service.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re really pleased to hear that any initial issue was resolved quickly and that you were happy with the service and delivery. It’s great to know everything was completed to your satisfaction.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
I am very impressed with the customer…
I am very impressed with the customer service I received from NewEdgeBlinds. From the initial call I made enquiring about delivery. I needed some curtain tracks urgently and I was kept informed and updated all the way. The day given for delivery was spot on and they arrived in perfect condition. I would definitely recommend NewEdgeBlinds to anyone requiring curtains tracks, blinds etc.
3 de março de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your wonderful feedback.
We’re delighted to hear you were impressed with the service from your initial enquiry through to delivery. It’s great to know everything arrived on time and in perfect condition, especially when you needed it urgently.
We truly appreciate your recommendation and support, and we look forward to assisting you again in the future.
Kind regards,
Curtain rail fixings
Just needed a few new fixings for our curtain track , everywhere was saying discontinued. Better value direct than from The Range . Prompt and reasonable delivery.
22 de fevereiro de 2026
Resposta da Newedgeblinds
Hi,
Thank you very much for your feedback.
We’re really pleased to hear you were able to find the fixings you needed, especially when they were difficult to source elsewhere. It’s great to know you found good value and that delivery was prompt.
We appreciate your support and hope to assist you again in the future.
Kind regards,
WARNING
WARNING! Scammers
Warning everyone to not order directly through this company or a third party such as Debenhams as your money is taken but the order does not exist I am now £70 out of pocket with nothing to show for it. There customer service is absolutely awful. I've even spoken directly with the courier it's supposed to be coming through who has advised no such delivery assignment exists.... Total scam artists
Been reported for defamatory reviews. Absolutely pathetic. I spent good money with this company and NEVER received my goods. They were impossible to get hold of in regards to getting my money back and I had to get my money back through my credit card company!! Absolute scam company who will in turn report your TRUTHFUL reviews. DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
We’re very sorry to read your review and the concerns you’ve raised.
This is certainly not the experience we want for any customer. We take comments like this very seriously and would genuinely like the opportunity to investigate what has happened here.
We have reached out previously but have not been able to locate the full details of this case. Please contact us directly with your order information so we can review this urgently and work towards a resolution for you.
Kind regards,
Terrible initial customer service - Resolved
Terrible customer service! Ordered 2 sets of curtains through Tesco MarketPlace, but only one set was delivered. Called the contact number and was told they would call back in 24 hours. No returned call received. Called them again the next 2 days to be told that the customer service team aren’t there at the moment and to try again tomorrow. Absolutely appalling!
Update: We didn’t receive any emails until this review was posted. Subsequently received an email and they were quick to then resolve the problem and send the missing curtains. Curtains now look lovely that we can put them all up and are good quality. Raised rating to 3 stars (2 still lost due to the initial issue and the poor response from the telephone calls that were made).
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hello,
We’re very sorry to read your feedback and genuinely regret that this has been your experience.
We take all customer concerns seriously and always aim to respond as quickly as possible. We can see that we have contacted you by email on two occasions, but we have not yet received a reply. We would really appreciate it if you could respond so we can look into this properly and resolve the missing item for you without any further delay.
Please do get back in touch. we are here to help and want to put this right for you.
Best Regards
Outstanding customer service
Okay, so there was a slight blip with the original order but the reason for a five-star review is the way in which New Edge Blinds responded - promptly and pro-actively resolving the matter. The business has been very efficient in my dealings with them and further more the customer service has been nothing short of outstanding - clear, courteous, friendly, helpful - all communication had a genuinely personal feel to it and they went the extra mile to ensure it was a hassle-free experience for me. Product arrived - as described and does the job perfectly. Wouldn't hesitate to recommend and would definately use again.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your fantastic feedback.
We’re really pleased to hear that, despite the initial issue, you felt the matter was handled promptly and proactively. It’s great to know our communication and support made the experience smooth and hassle-free for you.
We truly appreciate your recommendation and are delighted the product met your expectations.
Thank you again for your support, and we look forward to assisting you again in the future.
Kind regards,
Excellent customer service
I was very impressed with the service received. I had a query about my order and contacted customer service by email. I had a prompt reply and after giving more details about the order was told they would investigate. They did this and updated me .
Would certainly recommend and use this company again.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you very much for your kind feedback.
We’re delighted to hear you were impressed with the service and that your query was handled promptly and thoroughly. Keeping our customers informed is very important to us, so it’s great to know this made a difference.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
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