Not only do I love my purchases off you, but your service is the best I’ve ever come across! Personal to me, rather than a prewritten email! and, keeping me informed on my request to know when s... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak t... Ver mais
A empresa respondeu
Wish I was able to put 0 stars, pathetic company and treat their customers in a disgraceful manner. And no doubt this review will be requested to be deleted because that’s what they like to do. Do not... Ver mais
Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!!... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Persianas
- Loja de Artigos para Curling
- Loja de Cortinas
- Loja "Faça Você Mesmo"
- Acessórios para Móveis
- Loja de cortinas e persianas
Escrito pela empresa
Blind Shop
Informações de contato
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Reino Unido
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,9
Muito Bom
783 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great value item
Great value item, great quality item. Very quick delivery.
Will definitely put hase from here again.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Chris,
Thank you for your review.
We’re really pleased to hear you were happy with the quality, value, and quick delivery. It’s great to know you’d order from us again.
Thank you for choosing New Edge Blinds, we look forward to helping you in the future.
Kind regards,
Would buy from again
Next day delivery. Item at good price.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Oliver,
Thank you for your review.
We’re pleased to hear you were happy with the next-day delivery and the price. Thank you for choosing New Edge Blinds, we’d be happy to help you again.
Kind regards,
Good communication
Good communication, order was processed straight away, order arrived within time frame.
Attached one track today, straight forward, no complications.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Daxa,
Thank you for your review.
We’re pleased to hear you were happy with the communication, the processing time, and the delivery. It’s great to know the track was straightforward to fit with no complications.
Thank you for choosing New Edge Blinds, we hope to help you again in the future.
Kind regards,
Ordered two poles and both poles…
Ordered two poles and both poles arrived the complete wrong size and one was bent
28 de julho de 2025
Resposta da Newedgeblinds
Hello,
We’re very sorry to hear that the poles you received were the wrong size and that one arrived damaged. This is not the standard we aim to deliver. Please contact our customer service team with your order details so we can arrange a replacement or assist you with a return and refund. We’ll also raise this with our packing team to prevent it happening again.
Best Regards
Ordered a sample of ceiling curtain…
Ordered a sample of ceiling curtain runner. Arrived on time and was exactly what we wanted. Haven’t ordered as yet because we’re having some work done.👍
28 de julho de 2025
Resposta da Newedgeblinds
Hi,
Thank you for your review.
We’re pleased to hear the ceiling curtain runner sample arrived on time and was exactly what you were looking for. No rush at all, we’ll be here whenever you’re ready to place your order.
Thank you for considering New Edge Blinds.
Kind regards,
Excellent Company and great customer…
Excellent Company and great customer support. I highly recommend them and will use them again.
10 de agosto de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you for your kind review.
We’re really pleased to hear you were happy with the service and customer support. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Kind regards,
Very fast delivery and quality is best…
Very fast delivery and quality is best thank you
10 de agosto de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hello,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the fast delivery and the quality of your order. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Great product delivered promptly- but…
Great product delivered promptly- but missing some clips. Still recommend. Used it to replace the rubbish one from Dunelm and it’s luxurious compared to the one replaced.
26 de julho de 2025
Resposta da Newedgeblinds
Hello,
Thank you for your kind words and for taking the time to share your feedback. We’re delighted to hear you’re happy with the product and that it’s an upgrade from your previous one!
We’re sorry to hear some clips were missing from your order. If you’d like, we can arrange to send these out to you promptly so you have everything you need. Just let us know and we’ll get it sorted right away.
We truly appreciate your recommendation and look forward to serving you again.
Kind regards,
Speedy delivery good quality blinds and…
Speedy delivery good quality blinds and finally found ones that fit on inside of my window 😊
27 de julho de 2025
Resposta da Newedgeblinds
Hello,
Thank you so much for your lovely feedback! We’re so glad to hear your blinds arrived quickly, fit perfectly inside your window, and that you’re happy with the quality.
Enjoy your new blinds, and we hope to serve you again in the future!
Kind regards,
Haven’t received my order yet
27 de julho de 2025
Resposta da Newedgeblinds
Hi,
We’re sorry to hear your order hasn’t arrived yet. This isn’t the experience we want for our customers, and we’re already following up with the courier to get it to you as quickly as possible. Our team will be in touch with you directly with an update shortly.
Kind regards,
Reasonable Quality at sensible price
Reasonable Quality at sensible price. Arrived safe and sound Easy to fit .Colour on photos chocolate brown. Despite some people advising otherwise fitted easily and successfully into plastic window structure (not actual window frames holding the glass)
22 de julho de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hi,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found the blind to be of reasonable quality at a sensible price, and that it arrived safely and was easy to install. We’re also glad to hear it worked well with your plastic window structure, as we know this can sometimes be a point of concern for customers.
Your comments help give other buyers confidence and help us continue to improve. If you need anything further or have any questions in the future, please don’t hesitate to get in touch.
Kind regards,
I received an email from Sales @…
I received an email from Sales @ newedgeblinds (dot) com saying “Thankyou for your purchase” however I have not ordered anything with them!!!
27 de julho de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hello,
We’ve tried to investigate this matter but, without further details from the reviewer, we’ve been unable to identify the issue. We’re sorry for any inconvenience caused and are happy to help if the reviewer contacts us.
Best Regards
Easy to order
Easy to order. Reasonable price too. Delivered as promised.
17 de julho de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hello,
Thank you for your feedback!
We’re glad to hear you found the ordering process easy, the price reasonable, and delivery as promised. We appreciate your support and hope to serve you again soon!
Kind regards,
Lovely easy to fit
16 de julho de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hello,
Thank you for your review!
We’re so pleased to hear you found your order lovely and easy to fit. Your feedback means a lot to us, and we hope you enjoy your purchase!
Kind regards,
Extremely poor
Extremely poor, frustrating and contradictory customer service.
Exchanged curtain poles for longer length but were unwilling to arrange return of original poles. Contacted call centre who twice advised they could provide a returns label. However customer service by email exchange refused and contradicted the advice I had received on the phone. Requested a call to discuss several times and never received it. Extremely frustrating and disappointing experience and currently still out of pocket for the poles I am trying to return despite having already paid and received for the replacements
AVOID!!!!
18 de julho de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hello,
We understand how frustrating it can be when information appears inconsistent, and we regret any inconvenience this has caused. We’ve reviewed your feedback and will investigate internally to ensure our processes are clearer and more consistent in the future. Please contact us directly so we can work with you to resolve the matter and arrange the best possible outcome for your return.
Best Regards
excellent very good and easy and…
excellent very good and easy and excellent and my friend help and i have 2 strokes
6 de julho de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hi David,
Thank you for taking the time to leave a review.
We’re really pleased to hear you found everything good and easy to use, and it’s great that your friend was able to help with the fitting. We truly appreciate you choosing New Edge Blinds and sharing your experience.
Wishing you all the very best,
The New Edge Blinds Team
1 Star is too generous - Avoid
1 Star is too generous. Blinds ordered from New Edge Blinds through The Range Marketplace. Customer service is diabolical. They send out cancelled orders. 6+ weeks later I am still trying to return the item and get my refund. They sent out blinds via DX but want it returning via Evri, despite it being too big, so it's been refused by Evri drop off and courier. No-one in customer service keeps in touch, they have my money so clearly don’t care or will take responsibility to get the blinds returned. The self adhesive bracket system doesn't stick so the blinds don't even stay up. Avoid at all costs unless you like throwing money away!
10 de junho de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Dear Customer,
Thank you for your feedback, and we're very sorry to hear about your experience.
We’re disappointed to read your comments and would like to investigate this further, but unfortunately, we’re unable to identify your order based on the information provided.
Please could you email us at sales@newedgeblinds.com with your order number (or any other identifying details, such as your name or delivery postcode), and we will do everything we can to resolve this swiftly. If a return is still required and Evri is not suitable due to parcel size, we’ll be happy to arrange an alternative solution.
We genuinely care about each customer’s experience and take all feedback seriously — rest assured, we are here to help and make this right.
Kind regards,
Fast dispatch and no issues... perfect!
We ordered 4 wooden venetian blinds which arrived quickly and without any issues. Would definitely recommend and buy from here again.
25 de junho de 2025
Resposta da Newedgeblinds
Hi Kevin,
Thank you for your great review.
We’re really pleased to hear the blinds arrived quickly and without any issues, and that you’d recommend us and shop with us again. Your feedback is much appreciated.
Thank you for choosing New Edge Blinds.
Kind regards,
Wrong items poor refunds
Ordered a set of curtains 21/4 received wrong colour style and size. Ordered another set 9/5 received correct colour but still wrong style and size. Finally managed to get in contact with them and receive a return postage label that didn't work so posted at own expense 1 parcel containing both items on 14/5. Received refund for one but not the other.
21 de abril de 2025
Avaliação não solicitada
Resposta da Newedgeblinds
Hi Catherine,
Thank you for taking the time to leave your feedback.
We’re very sorry for the issues you experienced with receiving incorrect items and for the frustration caused during the return and refund process. That is certainly not the experience we want for our customers, and we understand how disappointing this must have been.
Refunds are issued once returned items are received and processed, so we’re concerned to hear that only one refund was completed. We would very much like to review this and ensure anything outstanding is resolved correctly.
Please contact our customer service team directly with your order details so we can look into this fully and put it right.
Kind regards,
Resposta da Newedgeblinds
Hi Joanna,
Thank you for your review.
We’re pleased to hear you found us helpful and that your delivery arrived on time. Thank you for choosing New Edge Blinds.
Kind regards,
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.