NextDayCamera Avaliações 

419
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My husband got me a canon g7x mark 111 from this company last year 2 days before we went on holiday and it was posted straight away and with me the next day just in time to capture all our holiday m... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Had a reply from NDC about my trust pilot review recently saying they paid xtra to secure my lens from canon etc etc and that everything was all good and in hand but they couldn't be bothered to pass... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered Tuesday, delivered Saturday 3rd September 2026. Although not next day as suggested by the name, communications were good and kept me informed and thanked me for my patience. Lens is new,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

what can i say i got prompt delivery that was well packaged and exactly as described have now used this company a few times and consistently got the same service at a great price

A empresa respondeu

Detalhes da empresa


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

419 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(419)

28 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very quick delivery.

23 de julho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our next day delivery service. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Needed a camera for my holidays

Needed a camera for my holidays. The Canon R5 kit Phil suggested from customer services was an excellent choice. Suited my budget and arrived next day in plenty of time for my holiday. Very happy customer. Would highly recommend NextDayCamera to others.

1 de julho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Hope you enjoy using your Canon R5 mirrorless camera. Glad you enjoyed our customer service and fast delivery as well as great prices. Thank you for your custom.

Avaliado com 1 de um total de 5 estrelas

Review for Middleton Hill Limited

[EDIT 3: The operator of Next Day Camera, Middleton Hill Limited, also operates Pro-Camera.co.uk which is where I placed my order. They have highlighted a concern that this review is not related to NextDayCamera.co.uk because my order was with Pro-Camera.co.uk. They are threatening me with legal action and researching irrelevant details about my life using the information I gave them to fulfil my order. I am happy to make it clear to the reader that this review is of Middleton Hill Limited, which operates NextDayCamera, as per the details of my review below.]

I used Pro-Camera.co.uk, which is the same as this company (same address on website, same website design, etc) and my payment appeared on my bank account as NextDayCamera.

I wanted to order a camera that was advertised as Next Day delivery. I emailed on Monday to ask if they had one in stock and could delivery by Thursday, which is when I needed it by. They emailed back to say they had one in stock, and a minute later I had replied to say I would buy it (asking them to email if any issues), and 5 mins after that I'd checked out.

I emailed to ask for a tracking number. I was told it would be delivered on Friday. I said this was likely too late, and they said that they'd escalate this to their shipping manager. It's now Wednesday. I asked when I'd get a tracking number, and was told that I'd get a tracking number next Monday for delivery on Tuesday.

This is too late for me, and I now don't trust any date they give. I have asked for a refund, but am skeptical about whether it will be processed any time soon. Luckily I paid via credit card so have Section 75 protection.

[EDIT 1: The company says it has refunded me (waiting to see it in my account) but has called and emailed to ask if I'll remove this review. I am inclined not to, because it accords with other experiences that I'd been worried about before ordering and I wouldn't have ordered had I known I'd have this experience.]

[EDIT 2: The company has further asked that I remove this review as I purchased via Pro-Camera.co.uk, but both websites share an address and telephone number and my payment was processed by Next Day Camera. The "about us" page of both websites names the company as Middleton Hill Limited with the same company number.]

[EDIT 4: I have now received a refund from NextDayCamera.]

17 de julho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Customer was given a full refund as requested

Avaliado com 5 de um total de 5 estrelas

My decision was price based.

My decision was price based. The product will be a busy piece of equipment offered at a similar price to a refurbished unit and considerably less than new at the high street! Another consideration was the reputation of the product as a quality and robust professional tool. The product was ordered 11.00h 08/07/2024 and arrived Next Day as promised.........Derek Canon 5d Mk 4

9 de julho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your review

Avaliado com 5 de um total de 5 estrelas

Great service

First class service received next day even though it was Saturday would recommend next-day cameras

6 de julho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your review

Avaliado com 5 de um total de 5 estrelas

Quick and good service

Well described and clear photo, item was dispatched quickly and arrived quickly. Would use again.
Thanks

5 de julho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your review

Avaliado com 5 de um total de 5 estrelas

great service

have used them before and the service is 1st class
the camera arrived the next day, the clue is in the name, would recommend
also very good on price

12 de junho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service and fast delivery as well as great prices. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Exceptional service and a good price on…

Exceptional service and a good price on my camera I ordered. So good I shall definitely recommend them

21 de junho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service as well as great prices. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Always excellent service

I have used Next Day Camera a number of times most recently for a Nikon DSLR. Next day was, as usual, just that and I was delighted with the camera. Good customer care also - kept informed at each stage of ordering, dispatch and delivery.

18 de junho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your repeat purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service and fast delivery. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Excellent

The camera company delivered exactly as said - next day, in perfect order, and good price Thanks

18 de junho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service and fast delivery as well as great prices. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Great all round service

Super speedy delivery, well packaged, great price. We love the camera too.

13 de junho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Hope you enjoy using your camera. Glad you enjoyed our customer service and fast delivery as well as great prices. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Many thanks for the beautiful lens

Many thanks for the beautiful lens, delivered as advertised the next day.

Well pleased, thank you.

19 de junho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Hope you enjoy using your new lens. Glad you enjoyed our fast delivery service. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Perfect service from Next Day Camera

Perfect service from Next Day Camera.
I had a few concerns due to some reviews but emailed prior to purchase to confirm I would get my new lens the next day. I got a quick and positive response and 24 hours later I have it. Excellent

18 de junho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service and will pass your great feedback onto our customer services team. Thank you for your custom.

Avaliado com 1 de um total de 5 estrelas

False advertising

False advertising, claims to have items in stock(lie), 24 hour delivery stretches in to 10 day ETA, no help with regards to refund. Avoid like the plague. Nextdaycamera???? More like next day scammer

6 de junho de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We apologise for the delay was never our intent to disappoint, we have reached out to our DPD account manager to get the collections up to date to this will not happen in the future.

Avaliado com 5 de um total de 5 estrelas

Great prices and next day delivery for the third time.

This is the third camera we have bought over a few years from NEXTDAY. Great price plus we get a VAT receipt, which is important to us. Each time we've ordered it has arrived the next day. We will be using them again.

21 de maio de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your repeat purchase from NextDayCamera, brand new photography equipment supplies. Glad you enjoyed our customer service with VAT invoice and fast delivery. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service - mirrorless camera, lens and adapter purchased; great communication with immediate confirmation; arrived well packaged two days later - no complaints at all

10 de maio de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase with us and your positive comments. We will pass this on to our team. Kind regards Emma

Avaliado com 1 de um total de 5 estrelas

Next day camera is a misleading name…

Next day camera is a misleading name for the company. I used them previously and got my camera the next day so when my lens broke before i went on a photography trip to Mull in Scotland I had no hesitation in using them again. Sadly they did not deliver and it took 3 weeks to recieve my lens thus ruining my holiday. The items i had purchased were advertised as in stock but later emails revealed that they were not. I suggest that the company do not sell items that are not immediately available or state that this is the case. The phone helpline is a joke. It always goes to answer phone and then a message stating that they will reply within 24 hours. I left a message 4 times and recieved no response. In short they are reasonably priced and do deliver but not always in the timescale promised. I would also say that Phil always responded quickly to emails sent.

15 de maio de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you, for taking the time to leave us feedback, sorry to hear you were not satisfied with the delivery on this occasion

Avaliado com 5 de um total de 5 estrelas

First time user of this company and…

First time user of this company and can't fault their service. The price of the camera I purchased was way cheaper than almost all other companies. True to claim, it was delivered next day, with excellent communication from both NDC and delivery company (DPD).

29 de abril de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase with us, we keep our prices competitive for all customers. We appreciate your positive feedback. Regards Emma

Avaliado com 1 de um total de 5 estrelas

Poor service and still no refund

I ordered a camera on 15 March and paid £438. I got an automated confirmation email, with an Order number, but no way to track it. As i needed the camera for an event on 21 March, I emailed on 18 March to ask if it had been shipped. I got a reply on 19 March saying there was a delay, but they expected a delivery to me by the Friday (22 March). I told them this was too late and I would have to go to a camera shop and buy one (at higher cost). I emailed on 20 March to formally cancel the order and request a refund. They replied on 21 March saying it would be with me on 26 March eg after my event. I emailed again on 22 March to repeat my request to cancel the order, and did go to a shop to buy one. I chased again on 13 April as i have not had my refund. They then delivered the camera on 16 April. So despite cancelling because they could not deliver, they deliver nearly 3 weeks later. I am still chasing my refund and unless this is sorted promptly I will start legal action. This is such poor customer service that I feel the need to share the facts on Trust Pilot.

15 de março de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We’re sorry that this order did not reach the conclusion either we or the customer would have wanted.

We would, however, like to clarify that our team was actively communicating regarding the order and providing updated delivery information while attempts were being made to progress the shipment.

The customer subsequently requested cancellation when the revised delivery timescale no longer met their requirements. Unfortunately, the cancellation, shipment and subsequent delivery crossed over, resulting in the camera ultimately being delivered despite the earlier request to cancel.

Where goods have already progressed through the fulfilment and courier process, a cancellation and refund can become more complicated, as we must ensure the goods are safely returned before the transaction can be fully concluded.

We completely appreciate the frustration this caused and acknowledge that the communication surrounding the cancellation and refund should have been clearer.

This review relates to an order from 2024, but we take historic feedback seriously and have continued to improve our order management and customer communication processes since then.

Kind regards,
Emma
NextDayCamera Customer Service

Avaliado com 1 de um total de 5 estrelas

ordered camera

ordered camera. printed copy of payment where says next day delivery guaranteed. no camera second day i enquired what was happening. they said be there Saturday and i said if not here then to cancel. box arrived with parcel of a4 paper. my god thought it was a mistake. got in touch and called me a fraudster. in fact they had the audacity to say they had had enough of dialogue with me. contacted credit card and got money back. Now they making threats. Im a disabled pensioner and threats not work and they need to be shut down for good. reported matter to police and crime number issued. now bought from somewhere else

8 de abril de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We are sorry that this order resulted in such a serious dispute, but we strongly reject any suggestion that NextDayCamera was operating fraudulently.

The review confirms that communication took place regarding the order and delivery, and that the customer subsequently raised the transaction with their card provider. Where an order, delivery or payment becomes disputed, we are required to follow the appropriate courier and payment-provider procedures while the circumstances are investigated.

We also take allegations concerning the conduct of our staff extremely seriously. As this review relates to an order from 2024, we do not believe it would be appropriate to speculate publicly about disputed conversations or allegations without the complete historical records available.

We regret that the transaction deteriorated to this point and resulted in such a negative experience.

Kind regards,
Emma
NextDayCamera Customer Service

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