NextDayCamera Avaliações 

419
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My husband got me a canon g7x mark 111 from this company last year 2 days before we went on holiday and it was posted straight away and with me the next day just in time to capture all our holiday m... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Had a reply from NDC about my trust pilot review recently saying they paid xtra to secure my lens from canon etc etc and that everything was all good and in hand but they couldn't be bothered to pass... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered Tuesday, delivered Saturday 3rd September 2026. Although not next day as suggested by the name, communications were good and kept me informed and thanked me for my patience. Lens is new,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

what can i say i got prompt delivery that was well packaged and exactly as described have now used this company a few times and consistently got the same service at a great price

A empresa respondeu

Detalhes da empresa


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

419 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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4,1

Todas as avaliações

(419)

28 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very happy and great price

We bought a lens from here for about £1400 which was a lot cheaper than other websites. It arrived after about 5 days and it's been perfect. (It could have arrived quicker but they wanted to deliver on a Saturday and we are a business, so I delayed the delivery until after the weekend). Brand new. No complaints. Perfectly happy customer.

4 de abril de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Glad you enjoyed our very competitive price. I will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.

Avaliado com 1 de um total de 5 estrelas

Camera not arrived

Ordered the 28th March and now its the 11th April with no camera. Not next day as stated. Avoid unless you want to wait with false promises

28 de março de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We apologize for the late delivery which was completed on the 12th

Avaliado com 5 de um total de 5 estrelas

I was rather dubious at first about…

I was rather dubious at first about using Nextdaycamera shop, however as the lens I wanted was £200 cheaper than Wex, Park Cameras etc I thought I would give them a try, paying by credit card I thought would be the safest option, ordered an Olympus lens on the Sunday evening received confirmation by e mail that order had been processed and despatched on the Monday morning Lens arrived 11.15am Tuesday morning, what a service, well packaged with English maunual included, cant fault the service will use them again shortly for a new camera, I know its a grey import but the money you save is worth the risk.

10 de abril de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase, glad you enjoyed our customer service and we will pass your comments onto our team. Thank you for your custom

Avaliado com 1 de um total de 5 estrelas

no tracking number no camera no…

no tracking number no camera no replaied on my email paypal need to step in to resolve my case still waiting for my 1100 pounds very disspointed

1 de abril de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We apologize for the late delivery which was completed on the 11th

Avaliado com 4 de um total de 5 estrelas

I recently wrote a review about this…

I recently wrote a review about this company which, due to understandable expectations based on the name of this company were not met.

In essence when a company is called "nextdaycamera.co.uk, one naturally expects the product to arrive in a very short period of time.

For some reason the initial delivery date was four days after the date of order, which was extended to eight days on the date that the lens was initially due.

Reading other reviews on this site, I became concerned that my lens would not arrive. However, I am happy to report that the lens has arrived, albeit on the later date, and appears to be in good order.

Thus my initial concerns have been alleviated.

But I might suggest that, to ensure undue expectation on the part of the customer and similarly undue pressure on the part of the supplier, is not made unduly manifest, that the name of the company is changed to ensure a more attainable scenario.

I understand this company has a sister company called pro-camera.co.uk which one might suggest would be a better name to utilise, particularly when one is dealing with the grey market in regards to supply.

So, I understand that due to the noticeable reduction in price for cameras and lenses offered by this company, in comparison to other outlets, one becomes concerned that something inappropriate is going on. Well I have to say that my concerns along those lines were misplaced and would consider using this company again.

5 de março de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase with us and your patience. We are glad you are wlling to purchase from us again. We will send your comments to the team.

Avaliado com 1 de um total de 5 estrelas

I sent back faulty binoculars

I sent back faulty binoculars. They would not allow an independent assessment. And tried to Short changed me by £20 . And refused to pay for the return postage

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We fully refunded the order as per request

Avaliado com 5 de um total de 5 estrelas

FAB U LOUS!!

Fabulous service. We needed this item for a university trip and had ordered it originally from another supplier who had ran out of stock but didn't tell me until I chased them which was another nightmare via their horrendous messaging/robot customer service.
Next day cameras were a joy, did exactly what they advertised cannot praise them enough! THANK YOU

28 de fevereiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Glad you enjoyed our Next Day Delivery Service. I will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Excellent service will buy again

First time used NextDayCamera bought Wednesday turned up Thursday and was kept informed all the time, well packaged. will buy from them again.

22 de fevereiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Nikon AF-S Teleconverter TC-17E II and will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.

Avaliado com 1 de um total de 5 estrelas

Avoid

I ordered a camera body from Next Day camera around lunchtime on Wed 24th Jan expecting it to be delivered the next day. When I followed up late afternoon Thursday I was told it had been delayed to the following Tuesday. I followed up late Monday for a tracking number to be told it was now expected to be delivered on the Friday - 9 days from my original order. I asked for a refund on 30th January and have chased up a couple of times but now getting no response by email. It's now 19th February, no refund, no response from NDC and it's in dispute with my credit card company.

Suggest you find a more reputable company.

25 de janeiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We’re sorry that this order did not proceed as originally expected and that the next-day delivery timescale was not achieved.

Our team did communicate with the customer regarding the delay and provided revised delivery information while attempts were being made to progress the order. Unfortunately, those revised timescales ultimately did not meet the customer’s requirements and a cancellation was requested.

Where an order is cancelled while it is already being processed, there can be additional steps required before the transaction and refund can be fully concluded, particularly where payment providers or shipping processes are involved.

We appreciate that the delays and subsequent communication caused considerable frustration and regret that the experience fell below the standard we aim to provide.

Kind regards,
Emma
NextDayCamera Customer Service

Avaliado com 1 de um total de 5 estrelas

I put an order with them on a Saturday…

I put an order with them on a Saturday so would expect them to send it out on Monday to get it on Tuesday, but no.
So sent them a email as they do not get back to you if you try calling them to be told it will be with me at the end of the week. So I sent them a email asking when I will get it told Wednesday next week so then I said if you can not get it to me buy Friday then cancel my order. They then came back to say they have cancelled my order I the asked them if they have issued a refund to which the said they have. But now a week later still no refund. So I now have to go to my card provider to get it from them. Would not use them ever again. I would rather pay more and get good service.
Update 12days and still no refund
Had to got to the credit card company to get a refund. Got it but now they are saying that this review is unfair. What a joke. Do not use them

15 de fevereiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We’re sorry that the original delivery timescale could not be achieved, but we feel it is important to provide some context to this review.

The order was placed on a Saturday, outside our normal working and dispatch hours. When the customer subsequently contacted us, our team responded with updated delivery information and continued to communicate regarding the order. When the revised timescale was not suitable, the customer requested cancellation and this was accepted.

We acknowledge that the subsequent refund took longer to conclude than either party would have wanted. The transaction was ultimately resolved through the card provider.

We would also clarify that using Trustpilot’s process to request information or verification regarding a review is not an attempt to prevent a customer leaving negative feedback. Businesses are entitled to use Trustpilot’s procedures where clarification or verification of an experience is required.

We accept that the delivery did not meet the customer’s expectations, but we do not believe it is fair to suggest that there was no service or communication when our team responded, provided revised delivery information and accepted the cancellation request.

This transaction dates from early 2024 and our processes have continued to develop since then, but we believe it is important that prospective customers reading historical feedback can see the circumstances from both sides.

Kind regards,
Emma
NextDayCamera Customer Service

Avaliado com 1 de um total de 5 estrelas

Do Not Order from this company! …

Do Not Order from this company and please read some of the recent reviews. We have ordered a camera which arrived. Given the state of the packaging it is not new. An email request for a return and refund has been completely ignored.

30 de janeiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We’re sorry that the customer was unhappy with the condition of the packaging when their camera arrived.

We would like to clarify that the order itself was successfully fulfilled and delivered. However, we appreciate that the presentation of the packaging did not meet the customer’s expectations and that they subsequently wished to arrange a return.

We take return requests seriously and regret that the customer felt their communication had not been acknowledged promptly. This review relates to an order from early 2024, and our customer service and returns processes have continued to develop since this time.

We believe it is important that customers can purchase from NextDayCamera with confidence both before and after delivery, and we regret that this particular experience did not reflect the standard of service we aim to provide.

Kind regards,
Emma
NextDayCamera Customer Service

Avaliado com 1 de um total de 5 estrelas

Terrible service

They should change their name from "Next Day Camera" to "Wait ages for a camera with no tracking number and then get refunded three weeks later". Terrible service and completely messed up our filming schedule.

25 de janeiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We’re sorry that we were unable to complete this order within the expected delivery timescale and appreciate the disruption this caused to the customer’s filming schedule.

Unfortunately, not every delivery proceeds as planned and on this occasion we were unable to successfully fulfil the order within the required timeframe. The transaction was subsequently cancelled and the customer received a full refund.

While we recognise that this was a disappointing experience, the order was ultimately brought to a conclusion and the customer’s funds were returned.

This review relates to an order from early 2024, and we have continued to improve our order processing, delivery communication and customer service procedures since that time.

Kind regards,
Emma
NextDayCamera Customer Service

Avaliado com 1 de um total de 5 estrelas

I ordered a lens and am seriously…

I ordered a lens and am seriously disappointed with the service. I am beginning to question the integrity of this company. The phone has an answering service and directs you to an e-mail address. I e-mailed the sales address and received a reply saying that my lens had been shipped but after waiting in all day on the suggested arrival date, the lens did not arrive. After reading some of the reviews I am beginning to question whether I have been scammed.
The "Nextday" nomenclature, at the very least is deceptive and highly questionable!

25 de janeiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

We’re sorry that the delivery did not arrive within the expected timescale and understand the frustration this caused.

We would, however, like to strongly reassure prospective customers that NextDayCamera is a legitimate UK business and reject any suggestion that this customer was being “scammed.”

As the review itself confirms, our team responded to the customer’s enquiry and provided an update regarding the shipment. Unfortunately, the lens did not arrive on the expected delivery date, which understandably caused concern.

The “NextDayCamera” name reflects the fast delivery service we aim to provide, but occasionally courier, stock allocation or processing issues can result in an order taking longer than anticipated. We regret when this happens and recognise the importance of keeping customers properly informed.

This review relates to an order from January 2024, but we take historic feedback seriously and have continued to improve our communication and order processes since then.

Kind regards,
Emma
NextDayCamera Customer Service

Avaliado com 4 de um total de 5 estrelas

New Lens

My new lens arrived today it was extremely well packaged and in perfect conditioning a very good price, Phil was very helpful, knocked of 1 star as it took just over a week to arrive other than that happy to deal with them again. Ordering was very easy and e mails very prompt

23 de janeiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Camera lens. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Ordered camera on new year's day

Ordered camera on new year's day. Next day was a Bank Holiday & floods were disrupting a lot of UK deliveries, so I was very pleased my camera arrived on the 5th of January. Before and after my purchase I made 3 or 4 enquiries to the Company and always had a very quick response. They were a pleasure to deal with; the camera was a good price and their service has been excellent. I will be happy to use them in the future.

5 de janeiro de 2024
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. We hope you enjoy using your Camera and will pass your positive comments across to our Customer Service team. They work very hard and will really appreciate your feedback. Thank you for your custom.

Avaliado com 5 de um total de 5 estrelas

Telecoms first rate

Telecoms first rate, ensuring customer was informed throughout the transaction.

17 de dezembro de 2023
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you, for taking the time to leave us positive feedback. We appreciate your purchase with us.

Avaliado com 1 de um total de 5 estrelas

This website may be fraudulent! ! !

This website may be fraudulent! ! !
I purchased a Canon R7+18-150mm lens on this website on October 27, for a total cost of 1,624 pounds. But they only sent me a backpack and I contacted them to ask for a refund but so far it's been three weeks and I still haven't received my refund.

The 24-hour reply email promised by the webpage is a complete scam. I've sent three emails in a row this week asking about the progress of the refund, but they haven't responded to a word. The phone number on their website is also never reachable. If this isn't fraud, then what?

27 de outubro de 2023
logotipo da NextDayCamera

Resposta da NextDayCamera

False review

Avaliado com 5 de um total de 5 estrelas

I am very pleased with the very fast…

I am very pleased with the very fast and trouble-free service I have received. So far I have had a camera body, three lenses and tele-converter. All have turned up next day, even the one I ordered with only a few seconds before the deadline! When a new requirement comes along, it is great to know the equipment for the job will be there next day.

26 de outubro de 2023
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you for your purchase from NextDayCamera, supplier of professional photography equipment. Glad to know you appreciate our Next Day Delivery Service. Thank you for your custom.

Avaliado com 1 de um total de 5 estrelas

Definitely not trust! The Last Reminder!

I ordered a Nikon Z 14-24 F2.8S lens, which is worth £1840, but I received a bag yesterday. I am confused about the weight of the parcel once I had it, so I recorded a video of whole process I unpacked it.

Please beware that they are definitely scammer, unless they solve my issue. I will follow up this problem. I am fully responsible for my comment if there is anything wrong.

They even said my review is false review, ridiculous.

2 de novembro de 2023
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

False Review

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, packed really well and fast delivery. Would use again

26 de outubro de 2023
Avaliação não solicitada
logotipo da NextDayCamera

Resposta da NextDayCamera

Thank you, for taking the time to leave us positive feedback. We appreciate your purchase with us.

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