Nio Teas Avaliações 

Red clay teapot was perfect. Arrived quickly and no damage. Enjoying my green tea.

Mistakes can happen in any company — what truly matters is how they handle them. I had an issue with my order and shared my concerns, and Agnese from Team Nio responded with such professionalism and empathy that she completely turned the experience around.

Her response showed integrity, kindness, and a genuine desire to make things right. That level of customer care is rare and deeply appreciated. The quality of the tea is outstanding, and the packaging is clearly designed to preserve that quality.

What began as a disappointing situation became a reminder of why good service recovery creates loyal customers. I’m now one of them.

Thank you to Agnese and the team for your thoughtful follow-up and your beautiful teas. 🌿

— Sara

Epic quick and easy. Solid discunts, quality amazing

I recently ordered some of the Wakamusha & Cha Musume Gyokuro before it was gone & never to be made again before the release of a very small amount of a onetime special Gyokuro that will also never be made again, and because of some technical/website issues during this time my order was never filled. When I contacted Nio Teas about why my order has not shipped, I was informed of the reason & unfortunately by that time what I originally ordered was no longer in supply. Instead of just brushing me off & saying “our bad”, the team at Nio supplemented my previous order with the new, considerably more expensive Gyokuro! They could have easily tried to placate me with tea of lesser quality, even increasing the quantity, but they chose to make it right by going above & beyond what they were obliged to do. I have been a dedicated customer of Nio Teas for half a dozen years now without ever having a problem, and these actions are exactly how a company should treat its consumers & how you keep customers long term. Hats off to the team at Nio Teas!

Great products, best services! 5 stars for Nio Teas!

Excellent quality and packaging.

All tea packeges that I received are open or broken. I had to throw away all my tea. I am never buying from you again.

Great teas, great customer service

I'm not sure what else nioteas could provide. Customer support is outstanding. Their knowledge of all phases of what you want to know about green tea is covered on their website. Service is fast and reliable. I am a Buddhist and serve green tea daily to our members and I've chosen nioteas as an excellent company.

Customer service was very responsive and also their social media profile helped me when I needed it most! Highly recommend, tea was good quality as well. Will be shopping here again!

The form is in German but I assume I should put my review here. The teapot wasn't in the box when I ordered it but I talked to customer service and they were very helpful with getting a new one to me. I am thankful that customer service was so easy to work with. Thanks! (:

Nio Latte Matcha is delicious! I've been using it daily for about a month and just love it. Highly recommend.

Big selection of excellent quality teas. Good service.

I started ordering from Nio Teas a few years ago after getting my green tea directly from Japan for many years. The quality of the organic green tea that I can get from Nio Teas is truly excellent, and far better than I've been able to find elsewhere. A wonderful company.

I drink the Sakamoto gyokuro everyday and it's my all time favorite tea!

Great products and great company. Recently I was really disappointed in one of their matchas. This had never happened before and I ordered different products during the last year. I wrote them and they replied almost immediately. They send me a replacement product without any charges. Great customer service!

Great product! I purchased the Matcha Latte version and have been loving it since first sip. Delivery was very quick and the quality of matcha is very good. I would highly recommend for anyone just starting out with their matcha journey!

Good quality tasty teas and a lovely website! Agnese at customer service was also most kind and helpful :-)

I've been a tea enthusiast for years, and Nio Teas truly stands out. Every tea I've tried has been incredibly fresh, flavorful, and clearly sourced with care. You can feel the craftsmanship and respect for tradition in every sip. I also love their transparency and educational content—it helps you really understand what you're drinking. Highly recommended for anyone who values high-quality Japanese tea and a brand with integrity.

Great tea, great service. Been shopping here for nearly a year now.