Nixplay Avaliações 982

JD talked me through the steps to successfully resolve my issue

Réponses rapides
Problèmes toujours résolus
La politesse est toujours au rendez-vous

Merci

Maris responded quickly to my issue. He practically had to hold my hand through the problem and was very courteous and helpful at all times. I appreciate all he did to help me to get my Nixplay back up and running.

Quick and effective response to a technical question

Bait and switch tactics - advertised unlimited lifetime storage and went back on their word.

When inheriting a frame from my brother Joe at nixplay was very helpfully and talked me through how to tranfer the frame to my account. There was some delay on my side getting a suitable remote unit but Joe kept the enquire line open.

The battery died and after being replaced, the frame was not working and it was very frustrating. I emailed the company and Par did an amazing job calming me and taking care of the issue very professionally and with a great big smile.

Impossible to cancel subscription in iPhone app - cancel brings up a modal screen that says Show me the offer (to stay) and below the text No, thanks! - but the text is not selectable. Now they have autorenewed and charged me.

Maris in the chat was able to resolve my issue. Nice prompt service!

The technician was

Maris was very patient and knowledgeable. At my age I am not a tech kind of person so it took several emails to fix my problem with our frame. Maris was kind as well as giving me several ways to find what I needed.
Maris helped me fix my problem without frustration. I think I now understand what to do next time. Thank you for all the support. Span of service time was late March to early April.

Martin dealt with questions and provided great service answering all my questions. Yesterday I dealt with JD and was confused on what I needed to do. He closed the chat a few times and pushing me to email with a tech.

Par answered my email quickly and addressed my concerns and fixed the problem

Par was excellent and very knowledgeable and helping me with my situation, took time and helped me all along the way

Maris seemed dedicated to finding a resolution to my problem. It took some back and forth but Maris' efforts are really appreciated. My issue is resolved and Nixplay is lucky to have Maris on staff!

the agents always got back with me and provided easily understood solutions

Quick response to my problem from Par. Excellent service

Love the frame. The subscription package for Nixplay Plus is a decent price and offers good value. Had a slight issue with the annual payment and some confusing emails but Joe sorted it out quickly and efficiently. Would highly recommend. Bought one for my elderly mother so that she can sit and watch her memories

JD was able to clarify how the new revisions to Nixplay are structured. He was patient and courteous and very informative.