Russell Hobbs Avaliações 

Iron stopped working after one year. Sent pictures and video and explained what had happened. Promised a replacement, so very pleased.

I bought a new Russell Hobbs kettle last week and, as instructed, filled and boiled and emptied it twice. When I inspected the inside of the kettle I saw the floor was discoloured, as if it had degraded like my old kettle. Robert Dyas would not refund me because I had used it!

Microwave does what it does, but the glass plate that your items sit in in the microwave never quite aligns all sticks to the underlying rotating device

Købte en opladelig fnugfjerner. Den startede med at lave hul i min uldtrøje. Trækker i trådene i trøjen. Virker som om den suger dem til sig.

J'ai remplacer le grille pain Russell Hobbs que j'avais depuis plus de 15 ans avec satisfaction par un nouveau meme marque modèle Luna 23251-56 dont je suis extrêmement mécontente : noirci les tranches tout autours , dessèche le pain mais ne le dore pas et on ne voit pas à quel numéro de téléphone appeler le service client en FRANCE

Contact servicecenterteam Arnout verliep vlot en met kennis v zaken na beantwoorden vragen aankoopbon nieuw toestel gekregen perfecte service dank u wel

Service après vente en Allemagne très efficace

Looks good and feels nice but no power for decent vacuum with the cyclone, my kmart has way more suction frustrating getting a vacuum that doesn't suck well
Come on guys you should know what good suction is!

Russel Hobbs Küchenmaschine Desire 24730, keine Ahnung wie so ein Plastikschrott in den Verkauf kommen kann. Diese Maschine tut einfach nicht ihren Dienst. Gibt man die klein geschnittenen Möhren in den Behälter zum kleinhacken, schiebt sich das ganze Messer hoch und nichts geht. Erst wenn ich jedes einzelne Stück reingebe geht'ts. Derweil sind die anderen Möhren schon zu Mus gehäckselt. Beim Raspeln genau das gleiche es bleiben große Stücke über, die ich per Hand klein schneiden muss. Für den Preis und bei der Marke eine voll Katastrophe. Ich werde dieses Gerät entsorgen und wieder zu Moulinex wechseln.

Bought a Russell Hobbs Glass Kettle and my wife switched it on to boil up some water to make a cup of tea and the glass cracked and boiling hot water leaked all over the worktop. The kettle was just slightly over the one year guarantee so I could not get a replacement. Russell Hobbs used to be a good reliable British brand but it just makes cheaply made , unreliable products nowadays that are manufactured in China. I could not honestly recommend them to anyone any longer as as this once great British company is reduced to selling cheaply made, poor quality products.

Ich hatte mir vor etwas mehr als einem Jahr einen Toaster der Firma "Russell Hobbs" gekauft und war anfangs auch damit zufrieden. Seit etwa 3 Wochen lässt er sich über den Schiebeschalter nicht mehr einschalten und geht jedes Mal wieder aus. Ich hatte damals eine einjährige Zusatzgarantie abgeschlossen, so dass ich noch bis April 2027 einen Garantieanspruch hätte.Den habe ich dann auch bei der Firma mit Hilfe von Fotos geltend gemacht. Man unterstellte mir, dass ich das Gerät nicht regelmäßig gereinigt hätte. Das ist aber eine bodenlose Lüge und Unterstellung. Außerdem hat das mit der Mechanik des Stellschalters überhaupt nichts zu tun. Lasst die Finger von der Firma "Russell Hobbs", denn sie suchen unter fadenscheinigen Gründen nach Ausreden, um den Garantiefall nicht anzuerkennen!!! Sie wollen über die "Zusatzgarantie für 1 Jahr" 2+1 nur an Kundendaten kommen und halten den Garantiezeitraum nicht ein!!! Ich werde bei denen nichts mehr kaufen!!!

De ervaring was dat ik na mijn mail direct bericht terug had en ook direct geholpen werd. Paar dagen later had ik mijn produkt al binnen .zeer tevreden over de goede service

My toaster broke down. Popping, crackling and smelling electrical. All advice forums said unplug, do not use and get rid of.

Russell Hobbs got me to plug in again, make a video, supply the invoice (thank you Amazon) and explain again the problem.

Today I received a brand new toaster but the warranty expires in 5 days based on the old warranty for the old damaged/broken device.

That seems weird. A brand new device which would usually attract at least a one year warranty only gets the standard of the old 2 year device and it's a 2 year warranty...proper strange that I think.

I'd hope Russell Hobbs would have as much confidence in their product as I would spending money on it and provide a warranty of at least 1 year...but no.

Pity as their kettle ain't much better either. Once products are complete I may not buy from them again as they are not of good quality and Russell Hobbs do not appear to have much confidence in them either.

I bought the 7lt slow cooker by Russell Hobbs from very a couple of weeks ago, however when I unpacked it from the box and put it on my work surface until I put the box away, then when I moved the appliance I noticed that it had caused scratches to my work surface which I am not at all happy about.I complained to Russell Hobbs directly and provided all the information which they asked me for,I was assured by the online chat person that my case would be escalated and I would hear back,which of course I have not.I needed to use the slow cooker so when it came time to wash the actual cooking pot , I noticed that it again had also scratched my work surface beside the sink.I had to go to the expense of buying a surface colour paint to try and disguise the scratches in both areas of my work surface.So buyer beware in addition, I would say that the entire unit from RH is very heavy so if anyone has arthritis in their hands it is a heavy item, and if buying I can only suggest that when putting on surfaces please place on a trivet.I turned the item over and there was no covers on the screws which is what obviously caused the scratches and as for the actual cooking pot it is a glazed earthenware material again very rough on the bottom which has obviously caused the additional scratches to my work top.so for all of those reasons I will only give it one star.

super Firma danke gerne wieder tschau Hubert

UPDATE***
Finally, Russell Hobbs gave us a prepaid label. I am satisfied with this outcome. But it was frustrating at first having to ‘fight’ to get a prepaid returns label.

Bought the Brontë Kettle and Toaster. When we took out the kettle we were shocked at how different the colour was from the images online and on the box itself. We were extremely disappointed with the quality of the products and how different they looked from the images. It looked cream on the photos online, although it states the colour as stone. But it’s got a pinky/purple tinge. Not what we expected at all. Plus the kettle handle looks shiny on the images but it a tacky, cheap looking Matt finish.
We contacted customer services to return the products. We asked for a prepaid label but we were told we’d have to return the 8kg package at our own expense. I feel this is unfair. We shouldn’t have to pay to return products that have never been used. Plus, they suggest we get signed for postage which will cost even more. The audacity.
Not a happy customer. And won’t be buying any more Russell Hobbs products and certainly won’t be recommending them based solely on their customer service and returns policy. It’s not much for a large company to cover the cost of returns for small kitchen appliances.

My issue concerns an Electric Kettle, the electrics in this failed and I was asked to send pictures of it, RH then claimed that the heat stain on the metal base was a sign that it had not been descaled, where I live in Fife Scotland our water is about as pure as it gets with no mineral deposits at all, but they claim the heat stain is a mineral deposit which it is not, even if it had been this should not affect the electrics in any way, these are quite separate from the interior of the said Kettle.

The design of their toasted sandwich maker is appalling. After just one use, cheese / butter had clearly gone into cracks and crevices which couldn’t be cleaned. Even after disassembling half of the thing (six screws) it was still not possible to adequately clean it. So one use and it’s going in the bin.

I have a Russell Hobbs filter kettle. The filter holder has turned brown. Unsure why, but this is not listed as a spare part? Cannot be bought separately. Kettle only months old. Very disappointed.

My rice cooker broke down unexpectedly after light usage for over a year, after following the procedure with customer service the product was replaced. The product in itself is good and works without any other issues.