Russell Hobbs Avaliações 

Im Juli 2021 habe ich eine Kaffeemaschine von Russel Hobbs gekauft. Es ist bereits die zweite Kaffeemaschine dieser Firma, da ich mit der Handhabung und dem Kaffeegeschmack zufrieden war. Nach dem Kauf wurde mir eine Garantieverlängerung für ein weiteres Jahr angeboten, die ich in Anspruch genommen habe. Leider ist die Kaffeemaschine Anfang August 2024 kaputt gegangen, d. h. das Wasser aus dem Wassertank ist ausgelaufen. Nachdem ich an das Unternehmen eine Mail geschrieben und den Defekt der Kaffeemaschine geschildert habe, erhielt ich sehr schnell Antwort und nach einigen weiteren Angaben wurde mir kostenlos eine neue Kaffeemaschine zugeschickt. Das finde ich sehr großzügig. Ich bin mit dem Produkt weiterhin sehr zufrieden genau wie mit dem Kundenservice von Russel Hobbs.

I brought a glass on gas Russe hobbs hob back in 2022 from curry’s. Everything was fine except around December last year the large left burner started to not work as efficiently and basically stopped working. Also there was this problem that all russell hobb hobs had with the gas to hob valve which was faulty and a serious threat as it could cause fires and explosions. In January someone came in to look at that from British Gas but they didn’t change the part like they said they would and only tightened the valve leaving it still dangerous. I have to three year warranty for this hob btw. Last Friday the entire glass shattered completely and it was NOT in use. I called russell Hobbs that same day and they sed they’re passing it to the technical team and would call me back. They called me the next day telling me to call another number on Monday which I did but they were closed due to bank holiday. I called again Tuesday and they sed they would send me an email to reply back with pictures and order confirmations within a couple minutes. 5 hours had passed no call back no email so I called them again and they said the email didn’t send and sent it to me again I received the email and did as they asked. They didn’t call back that day or the next even though they sed they will let me know first thing the next day. So I called them again on Wednesday and they sed they need even more pictures which I then provided and they sed they would call me back. Today I received and email saying it looked like accidental damage and they can’t do anything about it and I should get in contact with curry’s. I called them as they said they were going to call but they never did and just sent and email instead. The lady on the phone said they can’t do anything at all as accidental damage isn’t covered by their warranty. I’m sorry but I had stated multiple times that it can’t be accidental damage if it wasn’t in use but they just weren’t having it saying the pictures indicated there was impact on the left hand side. How can it be accidental damage if it wasn’t in use at all on Friday or even Saturday evening and night. I just hung up the phone and proceeded to write this review. This was one of the most frustrating experience I have ever had and these customer service people were not helpful at all. They say they will do something and either don’t do it or do something completely different. Also for the past almost week they’ve been juggling me around over the phone saying call this person call that person or we’ll tell this team and let you know or we’ll tell that team and let you know and they didn’t even let me know. It was very poor customer service and I am not happy with it at all. Please refrain from buying from russell Hobbs and save yourself the aggravation, time, and money.

Hand whisk so badly designed. I agree with Tommy T. The whisk won’t stand up on end when you need to put it down. The ridiculous 6 speeds are: very fast, faster, and slightly faster than that with no noticeable variability or control suggested by the silly 6 numbers! Why?? What if I want a slow speed? Why claim to have 6 when really it manages 1. Still, It will whisk up eggs or a cake no trouble. Very messy. I just suggest some rethink over who they employ to design such an embarrassment. It would be so easy to create a good one.

Do not buy from Russell Hobbs. They charge you for returns, they don't include a returns slip and make it very difficult to return items. Given that you only see a picture on-line there is a good chance you may want to return an item. Clearly it will be expensive to return as they kettles toasters etc don't fit in an envelope. If you must buy from them go to Argos or Curry's DO NOT BUY DIRECTLY FROM RUSSELL HOBBS

Le sav est inexistant si vous avez un problème ne comptez pas sur eux pour vous le réparer même sous garantie constructeur

I use a hand whisk/mixer regularly, so regularly that my old one needed replacing.
I got this RH one for my 62nd birthday. Wow. There are several disastrous design flaws that defy the limits of stupidity. Did Homer Simpson design this?
So, to assist standing the item on end when it is not in use, the base of the unit is flat. However this is at an inadequate angle so a flange has been added to tilt the item even further back. That works - until you add the whisks. Plunk. Doh.
And then, having whisked up some cream you need to eject the whisks. This is to be done by pressing down on the on/off/speed switch. This switch is on an angle so it is easier to accidentally restart the whisks than eject them, thus covering you and your kitchen in residual cream. Doh.

Russell Hobbs refused to replace my mum's leaking kettle, even though it started leaking almost immediately, because she didn't descale it and this, apparently, voids the warranty. Even though the kettle is new and HAS NO SCALE TO REMOVE as she lives in a soft water area. Ridiculous nonsense invented to rip customers off.

Purchased a kettle which slowly started to go wrong. It leaked scalding water from the top as I poured into the tea pot. Then the lid stuck now it’s got condensation all over the top of the kettle as it boils it’s only a matter of time before one of us gets scaled. It was not a cheap purchase. So far they have asked for one thing after another photos address name purchase receipt etc. still no sign of any replacement ( not sure I want one) or a refund. Customer service non existent.

Ich wuerde dem Service von Russell Hobbs gerne die Moeglichkeit zu ihrer oeffentlich gemachten Absicht in Sachen 2+1 Garantie zu helfen auch Taten folgen zu lassen.
Die in der Rueckantwort angegebene Service email
wird vom System nicht gefunden.
Vielleicht sollte das Trustpilot ueberpruefen.
Die Bereitschaft zur Kommunikation erklaeren und dann wird die email Serviceanschrift nicht gefunden? Merkwuerdig.

Kettle failed...under warranty, no problem? Russell Hobbs just wriggled out of there responsabilty....say did not descale it enough....nothing to do with the actual failure....never buy again.

J'ai acheté une plancha Russell Hobbs en juin 2020.
Je l'ai utilisée 4 fois et la poignée est complètement fissurée.
Et j'apprends qu'il n'y a pas de pièces détachées pour ce modèle.
Aucune poignée d'une autre marque ne peut aller sur cette plancha. Russell Hobbs marque à fuir!!!

Koffiezetapparaat,rijstkoker, waterkoker alle apparaten werken na 5 jaar nog steeds goed .

Received a microwave RHMDL model
13 months went on fire phoned there customer service
Useless
They then take the squib of a microwave back
They done tests and said it contained moisture
And that’s why it went on fire
If you want to listen to twaddle and rubbish
Buy one of there microwaves .toasters. Or any product from RH
I was told by the rude customer service girl
Before they collected the faulty microwave
They don’t give refunds or replacements
That was before they had even inspected the appliance
Go buy elsewhere

Achat le 28/11/20 d'un hachoir Russell Hobbs modèle 22280-56 très peu utilisé et qui est déjà en panne à cause d'un engrenage plastique interne du système d’entrainement qui a cassé. Demande de geste commercial ou par souci d'éco-responsabilité de pouvoir avoir au moins la référence de la pièce pour réparation étant donné qu'il fonctionne sinon très bien mais refus de leur service commercial que ce soit pour les deux solutions: donc marque à fuir !!

Russell Hobbs 500W Ceramic Plug Heater item is cheaply made. It was used only about dozen times and stopped working during the night time with burnt smell started to come out if it. Fan is stuck and overall my item is dangerous to use. Russell Hobbs customer service is terrible. Will not be buying this brand any more.

119 years since the first electric toaster was invented and heaven knows how many people graduating from design courses over the decades, but Russell Hobbs still manages to give us a toaster featuring a black control knob with a black line etched into it and black numbers on the toaster's side where the black control knob's black reflection provides a perfectly black background for you to try to read the numbers against.

Achat d'un gaufrier qui met 12 minutes pour cuir 2 gaufres et qui a terminé à la poubelle. Fuyez cette marque

Purchased a microwave in August. Last week I placed 2 plates in to heat up. After 5 seconds the actual microwave ring had caught fire. Contacted the lady at Customer service who was extremely rude and unhelpful. Basically told me you shouldn’t reheating food and said there was nothing they could do and I need to purchase a new Microwave. If I had popped out of the room the whole machine would have caught fire and caused a huge issue. Both services I contacted were extremely rude and utterly useless. Never buying an appliance from Russell hobbs again!

J'ai acheté un grille-pain alu et noir chez Leclerc il y a 2 ans. Le design est bien, mais tel qu'il est conçu, les tartines de pain si elles ne sont pas remontées à la verticale correctement tombent au fond du grill-pain, sans pouvoir les remonter car il y a des barres dentelées qui empêchent de le faire ! Le pain qui reste se carbonise au fond de l'appareil.