Noah Avaliações 796

O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Delivery was prompt and everything present and correct in the well packaged box. Tools seem good quality and have had genuine fun creating some pieces. Will buy again for sure!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What a delight. Can’t put into words how much it means to me that those lovely kits allow you to spend some quality time with your family. During those financially difficult times it incredible to hav... Ver mais

Avaliado com 2 de um total de 5 estrelas

I spent nearly £300 on Noah's kit, equipping the kitchen in my new AirBnB, using the higher quality options where available. Mostly it's good stuff, my guests have used it and have been happy. However... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivered close to date promised which was an achievement in itself bearing in mind how busy all the courier companies where due to the postal strikes. The pottery starter pack was nicely packaged an... Ver mais

Detalhes da empresa

  1. Loja de artigos domésticos

Escrito pela empresa

At noah, we believe creativity should be simple, joyful, and accessible to everyone. That’s why we have created craft kits that make it easy to dive into a new hobby, whether it’s pottery, candle making, macramé, or terrazzo design. Each kit is thoughtfully assembled with beginner friendly tools, high quality materials, and everything you need to get started right away. Our mission is to guide you through those exciting first steps of any creative journey. We combine great design with a conscious approach, prioritising sustainability and positive social impact in everything we do. Whether you’re crafting for yourself, gifting a creative experience, or bringing hands on activities into student spaces, offices, or community groups, we’re here to make creativity more approachable and more fun. Start creating, one craft at a time.

Noah. First Steps, Covered.

Escrito pela empresa

WHY CHOOSE NOAH?
Because we’re a little obsessed with delivering customer value and making those first steps to starting something new feel closer, more exciting and importantly, cost you less.

High Quality Products & FREE Next Day Delivery

Awesome Starter Kits for a reasonable price!

- 30 Days Hassle-free-returns - Next Day delivery - High-quality products We packed everything you need to survive at a campus or your own flat into a single box. High-quality products for an amazing price!

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

796 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

From start to finish an easy process

From start to finish an easy process. Communication was great and the delivery swift and smooth. Ordered on Sunday arrived on Tuesday! The kit itself was a gift and the recipient was thrilled with it.
Would definitely buy from Noah again

15 de março de 2024
logotipo da Noah

Resposta de Noah

Hi Sharron,

Thanks so much for your great review! Its really appreciated.

We are so happy the gift was well received.

All the best,

Emma

Avaliado com 5 de um total de 5 estrelas

Have recently sent hat they now deliver…

Have recently sent hat they now deliver all across Europe and wanted to give it a try.

Very relaxing experience. 10 out of 10 would recommend 👌

23 de fevereiro de 2024
logotipo da Noah

Resposta de Noah

Hi Jevoa.

So nice to hear you had such a positive experience purchasing from our European site. Thanks for recommending us!

All the best,

Emma

Avaliado com 5 de um total de 5 estrelas

Lovely sets

Lovely sets. Wasn’t sure if I enjoy them as I’m not into crafting normally but the Jesmonite kit is so easy to use and the creations are stunning even without any creative talent 😅

19 de fevereiro de 2024
logotipo da Noah

Resposta de Noah

Hi Gabor,

Great to hear you are now a crafter!

Why not try another kit now you've mastered the Jesmonite :-)

All the best,

Emma

Avaliado com 5 de um total de 5 estrelas

Amazing service and crafting…

Amazing service and crafting experience. Had a lovely afternoon with our family.

22 de janeiro de 2024
logotipo da Noah

Resposta de Noah

Hi Mark,

Its lovely to hear you and your family had such a nice afternoon crafting!

Maybe its time to plan another one? :-)

All the best,

Emma

Avaliado com 2 de um total de 5 estrelas

Support is good, Kitchen set not fit for purpose

I bought my Head Chef kitchen set in October 2022 so I feel like I've allowed enough time to fully review the product. Delivery was great, so speedy and the customer support when issues arose initially around the product was great so this review is not based on their great work - just the products themselves. First off, I noticed the utensils in the kit weren't great, the masher bent the first time of using, the veg peeler didn't peel and the chopping board chipped, meaning splinters came through. After contacting the support they kindly refunded me a portion of the cost of the kit so I could replace the items which was appreciated but annoying as it meant a trip to a few different shops to get what I wanted. Around 6 months of using the pans, all of them started to lose their non-stick (even though only have been hand washed) and finally today, after trying to cook an omelette, one of the pans non-stick has completely gone and resulted in a very sad looking eggy, spinach mess in the pan & plate! Overall, I wouldn't recommend the products provided in the 'premium' kit but as mentioned, the support was great initially, as it's been over 1 year I don't think I'm able to get a further reimbursement for the new pans I'm going to have to buy.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi Mr W,

Firstly, thanking you for leaving such positive comments regarding the service you received from our team :-)

I am so sorry to read you experienced some quality issues with your pans and utensils. We strive to improve the quality of our products year or year so I am pleased to report that upgrades have been implemented within our kitchen product offering since you purchased in 2022.

If you haven't already replaced your pans, we welcome you back to our site anytime :-)

Let us know its you by emailing directly at hello@noahsbox.com

All the best,

Emma

Avaliado com 2 de um total de 5 estrelas

The pictures shown are very misleading…

The pictures shown are very misleading as there are no terrazzo chips included in the kit so the results are very bland and, unlike the video, can't be "revealed" through sanding. It was a huge disappointment, especially for the price of the kit.

25 de dezembro de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi there, thanks for reviewing our product & providing feedback.

Terrazzo chips are indeed not included separately in the product as those are created with the existing Jesmonite and coloured pigments by spreading a thin layer and breaking it after the Jesmonite has hardened. This way you can create your own chips in any colour or size you might want 😊

There should be a flyer in the Kit to explain the whole process but you can also find the process here including a video: https://noahsbox.com/community/beyond-the-box/how-to/how-to-make-jesmonite-terrazzo-chips

I do apologise that this wasn’t clear when creating your first pieces and I have forwarded your feedback to our product team to make sure the process is made clearer on the flyer.

I hope you have some Jesmonite left over to create some extra pieces 🙌

Otherwise, please feel free to reach out to our support team on Hello@noahsbox.com and refer to this Trustpilot answer to get some extra Jesmonite sorted for you.

Have a lovely evening!

Best wishes,
Team noah

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

The customer service at Noah’s box has been truly excellent. After my daughter had had some issues with her kit meaning that some of the ingredients were wasted we contacted customer services and they have been so supportive in sending out a replacement kit and checking to ensure we are satisfied with the product. The quality of the kit itself is excellent. So much better than a standard kit so that you really can do some impressive projects

12 de janeiro de 2024
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi there,

Thank you so much for leaving this great review!

Customer satisfaction is extremely important to us so I'm so glad you found our customer service team helpful.

All the best,

Emma

Avaliado com 5 de um total de 5 estrelas

Bought this as a Christmas gift for my…

Bought this as a Christmas gift for my sister and she loved it. She already bought extra liquid and powder to make some more coasters. reckon moving forward everyone will receive coasters as their Christmas gifts from her 👀😂

2 de janeiro de 2024
logotipo da Noah

Resposta de Noah

Hi Yelda,

What a great Christmas gift!

It sounds like your sister has become a master crafter :-)

All the best,

Emma

Avaliado com 5 de um total de 5 estrelas

Great customer service

Late delivery due to bad partners but great customer service to get it sorted and the delivery arrived just in time.

Yet to use the set but everything is in order and we're excited to give it a go.

27 de dezembro de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi Pierre,

Sorry to hear your kit was delayed in transit but so happy our customer service team were on hand to help!

Hope you are enjoying your crafting :-)

All the best,

Emma

Avaliado com 1 de um total de 5 estrelas

Umwelt lüge

Bewerben ihre Produkte als umweltfreundlich. Durch eingesetze Kunststoffe und Harze, sind diese es jedoch überhaupt nicht

20 de outubro de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi David,

I'm so happy to let you know we do the utmost to make sure all products and ingredients used to make our noah kits are friendly and kind to the environment.

The only resins we use are natural and our plastic moulds are all reusable. Wax used in our candle kits is made from soy and our pottery kits are made with 99.9% clay which is a naturally mined product from the earth. Jesmonite is an eco-friendly safe alternative to resin, plaster and concrete.

All the handy tools we supply are made from wood or metal and the paint and pigment bottles are recyclable.

However, we know there is always room for improvement so please get in touch directly at hello@noahsbox.com with any suggestions.

All the best,

Avaliado com 1 de um total de 5 estrelas

Very unhappy with the product

Very unhappy with the product. Not as expected at all.

We thought we could make at least 5 items, but after the first 2 were disastrous, due to unclear instructions, we gave up.

It looked like something my 3 year old daughter would make. Highly overpriced for what you get

22 de dezembro de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi Emma,

I am so sorry to read how unhappy you are with the kit you received.

Unfortunately I am unable to locate your order so cant offer any useful tips but please feel free to contact our fantastic customer service team at hello@noahsbox.com who will be more than happy to assist with a replacement kit.

Wishing you all the best

Emma

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

Excellent customer service!
I made a mistake with the delivery address on my order and Lucy sorted it out so quickly and efficiently. It makes all the difference when customer service is good. Will definitely be back for the Jesmonite & Terrazzo Starter Kit

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi Rebeka,

So great to hear Lucy was on hand to assist with your address change. We take pride in offering the best customer service possible so its lovely to hear positive feedback.

We look forward to welcoming you back to our site for your noah crafting top up :-)

All the best,

Emma

Avaliado com 2 de um total de 5 estrelas

MY FIRST AND LAST ORDER

Just received my first order and am extremely disappointed. I purchased extra UK Terracotta clay which was supposed to be in 1kg but received only 750g.
It is extremely misleading when ordering the Pottery kit about whether paints are included.
The instruction leaflets are very basic and not as expected.
Having researched the cost of purchasing the individual items elsewhere on the internet it is my opinion that the materials are extremely high priced.
The packaging, like the Website is very professional and slick but the reality and cost of the products leaves, in my opinion, much to be desired.
Any future purchases I make will be more carefully considered and definitely from a different supplier.

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi Daniel,

I am so sad to read how disappointed you were with your purchase.

Firstly, apologies for any confusion with the clay. All our clay pouches are 750g. I have checked all specifications online and I am unable to see the pouches anywhere advertised as 1kg so I am really sorry if you felt like we deceived you in any way.

We have tried to make the website as simple and user friendly as possible (with images relating to each product when selected) so I am sorry if you feel the way we present our kits is misleading. This was/is not our intention.

With regards to the instruction leaflet received, I thank you for this feedback, We are always looking at ways to improve and add more helpful tips and tricks to the leaflets so our customers can get the best results. If you have any suggestions we'd love to hear them.
Please get in touch directly at hello@noahsbox.com.

Wishing you all the best,

Emma

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

Purchased the jesmonite kit which arrived really quickly. I needed customer service and they were very helpful via the online chat, my problem was sorted out very quickly and arrived the following day.

28 de novembro de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi Jo,

What lovely feedback!, Thanks so much :-)

Hope you are enjoying your kit.

All the best,

Emma

Avaliado com 1 de um total de 5 estrelas

Order never arrived, zero communication

I've ordered a set back in April, to be delivered in late September. It never arrived. The order page claims "your order is being prepared to be sent out on Sept 25th!" - reading this on Oct 11th, I'm SURE it is lol
I've been attempting to reach them, but the chat function and their fb link back to their email, which offers nothing but an automated "we'll get back to you in 24hrs!". There is no number to call or I would have already done that. I'm hoping this might prompt them to finally reach out and help me sort this out.

11 de outubro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Missing pillows

Order arrived yesterday. I ordered the complete bedroom and kitchen set. Arrived a day late and is incomplete, missing the pillows from the bedroom set. I am awaiting to hear back regarding the missing pillows ! Just annoying as likely will now have to make a separate trip to buy pillows !

12 de setembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

No response to faulty kit

I spent nearly £300 on Noah's kit, equipping the kitchen in my new AirBnB, using the higher quality options where available. Mostly it's good stuff, my guests have used it and have been happy. However, within a very short period the "Premium" kettle began to leak - I emailed their customer service, which gave an auto-reply promising a response within 24 hours - 2 weeks later, in spite of a reminder, I've heard nothing back. This has ruined the goodwill I had towards them.

4 de agosto de 2023
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais