Noah Avaliações 796

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Delivery was prompt and everything present and correct in the well packaged box. Tools seem good quality and have had genuine fun creating some pieces. Will buy again for sure!

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

What a delight. Can’t put into words how much it means to me that those lovely kits allow you to spend some quality time with your family. During those financially difficult times it incredible to hav... Ver mais

Avaliado com 2 de um total de 5 estrelas

I spent nearly £300 on Noah's kit, equipping the kitchen in my new AirBnB, using the higher quality options where available. Mostly it's good stuff, my guests have used it and have been happy. However... Ver mais

Avaliado com 5 de um total de 5 estrelas

Delivered close to date promised which was an achievement in itself bearing in mind how busy all the courier companies where due to the postal strikes. The pottery starter pack was nicely packaged an... Ver mais

Detalhes da empresa

  1. Loja de artigos domésticos

Escrito pela empresa

At noah, we believe creativity should be simple, joyful, and accessible to everyone. That’s why we have created craft kits that make it easy to dive into a new hobby, whether it’s pottery, candle making, macramé, or terrazzo design. Each kit is thoughtfully assembled with beginner friendly tools, high quality materials, and everything you need to get started right away. Our mission is to guide you through those exciting first steps of any creative journey. We combine great design with a conscious approach, prioritising sustainability and positive social impact in everything we do. Whether you’re crafting for yourself, gifting a creative experience, or bringing hands on activities into student spaces, offices, or community groups, we’re here to make creativity more approachable and more fun. Start creating, one craft at a time.

Noah. First Steps, Covered.

Escrito pela empresa

WHY CHOOSE NOAH?
Because we’re a little obsessed with delivering customer value and making those first steps to starting something new feel closer, more exciting and importantly, cost you less.

High Quality Products & FREE Next Day Delivery

Awesome Starter Kits for a reasonable price!

- 30 Days Hassle-free-returns - Next Day delivery - High-quality products We packed everything you need to survive at a campus or your own flat into a single box. High-quality products for an amazing price!

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

796 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Was bought as a gift

Was bought as a gift. The pans and frying pans are rubbish everything sticks, can't even fry an egg. I am now looking to replace whole lot.

10 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrendous

I have tried emailing this company, I have tried using their chat bot more than once and have yet to receive any information on my order that was due a week ago!! No customer service whatsoever

27 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Knives rusted after 1 wash, pans ruining hob

Knives rusted after 1 wash, pots and pans are bubbling underneath when on hob and causing damage to both pans and hob

27 de abril de 2023
logotipo da Noah

Resposta de Noah

Hi Finlay,

Thanks for taking the time to share your thoughts, and I am really sorry to hear that the quality of the knives and pans did not meet your expectation.

There are a number of reasons that small amounts of rust can form on the blade of stainless steel knives. It is most likely caused by a small amount of moisture settling on the knife blade. To avoid this moisture settling, you should dry thoroughly after washing. Please note that the rust should be simple to remove with a soft cloth and some abrasive.

With regards to the pans, I am sorry to hear these are leaking. It sounds like water may be entering through the handle during washing due to a loose screw, and I appreciate this is frustrating.

I have issued a partial refund for you, which I hope will go some way in improving your experience Finlay. Do reach out at hello@noahsbox.com if I can provide further assistance.

Best wishes,
Katie | Team Noah

Avaliado com 5 de um total de 5 estrelas

Exactly as the pictures

I was apprehensive because of the price I thought the items might be super small but they are packaged neatly and absolutely worth that price. They are the perfect gift.

12 de maio de 2023
logotipo da Noah

Resposta de Noah

Hi Denise,

Thank you for taking the time to share your thoughts on our Starter Kits! We really appreciate your feedback, and are so pleased that it’s everything you'd hoped for. Let’s keep starting something new together 📦!

All the best,
Katie | Team noah

Avaliado com 1 de um total de 5 estrelas

There is no communication

I have been asking for an order update for almost a week now. I have not gotten any information on my order. There is such a lack of information and at this point, I would just like a refund

15 de maio de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good products, terrible delivery

Everything ordered was really well-packaged and gives me everything I need for my first kitchen. Delivery was a pain though, and it took a week of miscommunication and missed delivery times to actually get my box.

14 de maio de 2023
Avaliado com 5 de um total de 5 estrelas

It was a gift and the recipient LOVED…

It was a gift and the recipient LOVED it! Ordered it way in advance with a set delivery date to their home and it arrived perfectly.

3 de maio de 2023
logotipo da Noah

Resposta de Noah

Hey Sophie!

Thank you for taking the time to share your thoughts on our Starter Kits! We really appreciate your feedback, and are so pleased that it’s everything you'd hoped for to give as a gift 📦!

All the best,
Katie | Team noah

Avaliado com 3 de um total de 5 estrelas

Good variety but quality needs improving

The collection is of a nice variety but the quality is not as good.
Please improve the quality and add essential items like plates, bowls, forks, spoons and a coffee mug.

28 de abril de 2023
logotipo da Noah

Resposta de Noah

Hi Nour,

Thanks for taking the time to share your thoughts on our Novice Chef Kit. I am sorry to hear that you felt the kit was missing some items.

I have checked your order, and I can see that you selected the option without dinnerware, which means that your kit did not contain the items you have listed. This option is an incredibly low price, and we do offer customers the choice to select the kit with dinnerware on the website. You can select '0' (which is the option you chose), '2' or '4' which relates to the place setting for all the dinnerware.

I hope that helps Nour.

Thanks,
Katie | Team Noah

Avaliado com 5 de um total de 5 estrelas

Great clay

Great clay.
It’s the best air drying clay that I’ve found. Kneads well, drys well and paints well. I got a box as a gift then ordered more clay for other projects.

27 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

AMAZING value & great quality of…

AMAZING value & great quality of products, couldn’t recommend enough

15 de abril de 2023
logotipo da Noah

Resposta de Noah

Hi Bronagh,

Thank you for taking the time to share your thoughts on our Starter Kits! We really appreciate your feedback, and are so pleased that it’s everything you'd hoped for. Let’s keep starting something new together 📦!

All the best,
Katie | Team noah

Avaliado com 5 de um total de 5 estrelas

Delighted with my starter kit

Delighted with my starter kit. Beautiful packaging. Lovely quality item 👌

8 de abril de 2023
logotipo da Noah

Resposta de Noah

Hey Alison!

Thank you for taking the time to share your thoughts on our Starter Kits! We really appreciate your feedback, and are so pleased that it’s everything you'd hoped for. Let’s keep starting something new together 📦!

All the best,
Katie | Team noah

Avaliado com 5 de um total de 5 estrelas

Excellent product great company would…

Excellent product great company would highly recommend

15 de abril de 2023
logotipo da Noah

Resposta de Noah

Hi Alan!

Thank you for taking the time to share your thoughts on our Starter Kits! We really appreciate your feedback, and are so pleased that it’s everything you'd hoped for. Let’s keep starting something new together 📦!

All the best,
Katie | Team noah

Avaliado com 1 de um total de 5 estrelas

Don’t count on getting your order

Not sure if this is a scam or just terrible customer service. I picked a nominated delivery date and it did not show up. I then contacted Noah’s Box and was assured it would be delivered a week later but I still do not have my order. This is meant to be a convenience for people who do not have time to shop around but it has caused more hassle. I have seen other people say this as well - if it is a DPD issue then change courier, and if it is a warehouse issue then sort it out internally! Shockingly bad customer service.

14 de abril de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi Clare,

Thank you for taking the time to share your experience, and I can only apologise for the delay to your order. I completely appreciate how frustrating this must have been for you.

As my colleague explained via email, the delay was caused by an isolated system error. Please accept my apologies that your order was caught up here.

Your full refund was processed yesterday, so I do hope this has been received. Once again, I am sorry for the poor experience you have had on this occasion, and I really hope we can regain your trust in the future.

Best wishes,
Katie | Team Noah

Avaliado com 1 de um total de 5 estrelas

Item never arrived

Item never arrived. Ordered a month ago - still no communication from Noah. Can someone get back to me please? I would ideally like the package to be sent as this was a present, if not please refund.

24 de março de 2023
Avaliação não solicitada
logotipo da Noah

Resposta de Noah

Hi Steffan,

Thanks for sharing your thoughts on our service. I appreciate just how disappointing it is to not receive an order as expected.

In this case, we dispatched your order on time, and unfortunately it seems Evri, the courier, misplaced your parcel during transit as your tracking is halted on the 4th of April. As per our conversation via email, your refund wad processed yesterday and should be in your account within 3 working days.

Once again, please accept my apologies for the delay with your order and I hope we can regain your trust in the future Steffan!

Best wishes,
Katie | Team Noah

Avaliado com 3 de um total de 5 estrelas

Product quality does not live up to expectations

Noah were good with processing and delivering my order quickly. But I feel the poor quality of many of the items made it not good value for money. In particular, the utensils, knives, tea towels were pretty cheap quality. The other items were ok quality but nothing outstanding. Which was a real shame because the website assured good quality products and they clearly didn't live up to their claims.

6 de abril de 2023
logotipo da Noah

Resposta de Noah

Hi Zara,

Thank you for leaving your feedback regarding your order. I’m so sorry that you were left disappointed with the quality of some of the products.

We endeavour to source quality products that serve a purpose, aiding ventures into the new with carefully curated Kits. Hearing your thoughts on our product quality is extremely helpful for us.

Once again, I’m sorry we let you down on this occasion and I do hope that the 10% refund I have just processed can go some way to compensate here.

If I can provide any additional information, don’t hesitate to reach out.

Best wishes,
Katie | Team Noah

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