Nordiska Galleriet SE Avaliações 

Ik had een melkopschuimer besteld en die werd snel verstuurd. Echter heb ik door DHL twee maanden moeten wachten omdat ze het tot 2x toe kwijt raakten. Ondertussen onderhield NO GA pro actief contact met mij over het onderzoek dat zij hadden laten instellen bij DHL. Ik had direct mailcontact met dezelfde medewerker, waar zie je dat nog in deze tijd! Dikke vette complimenten voor hoe zij mij hielp!
Uiteindelijk de opschuimer ontvangen en die is prima!

I’d give 0 stars if I could.
I placed an order worth more than €1.000 at the beginning of February. After months of delays and no confirmed delivery date, customer service finally told me that the frame needed to assemble the furniture had been discontinued.
Without asking me, they removed the frame from my order, refunded it and shipped everything else. This left me with furniture I couldn’t assemble or use. I then had to place a separate order for the missing frame.
That caused even more problems, including payment links that didn’t work, unclear tracking and further delays. Five months after placing my original order, I still don’t have the frame. I’m now stuck with expensive furniture parts that are useless on their own. I also can’t cancel the whole purchase because part of the order has already been delivered.
Changing and splitting my order without my permission was unacceptable. For a company selling expensive designer furniture, I expected much better communication and service.
Based on my experience, I cannot recommend NO-GA.

I ordered chairs on May 17 because the website advertised a delivery time of one month. Just one week after placing my order, I received an email saying the delivery had been postponed to week 29, which was already much later than promised.
On July 10, I was informed that the chairs had arrived from the supplier and was asked to select a delivery date. After I did, I received another email the very same day saying they had actually not received the chairs after all. On July 14, I contacted customer service again and was assured they would receive the chairs that week. Since then, I have not received any confirmed delivery date, and my recent messages have been ignored.
This has been a very frustrating experience. The delivery estimates on the website were misleading, the communication has been inconsistent, and the customer service has been unhelpful. I cannot recommend this store based on my experience.

Jag köpte ett Asplund Snö-skåp som tyvärr hade produktionsskador. Kundservice hanterade reklamationen snabbt och professionellt, och jag fick välja mellan flera bra lösningar. Jag är väldigt nöjd med bemötandet och skulle absolut handla här igen!

Utmärkt service och hjälp! Vi är mycket nöjda :)

Snabb leverans, fina stolar.

Leveranstjänsten är inte den bästa. Vi upplevde att visa saker var lite skadade men inget som påverkade helhets bilden av möbeln. Vi tror och antar att det varit via leveransen och känner bara att det hade kunnat bli bättre. Annars allt bra och väldigt nöjd.

TERRIBLE customer service for online purchases

Bra hemsida, bra varor och fint bemötande av personalen.

Bra produkt bra pris snabb leverans

Snabb leverans
Fina varor

Jeg har bestilt møbler for ca en uge siden. Jeg har ikke modtaget en bekræftelse på købet, men pengene er trukket jeg har sendt to beskeder på deres formular da jeg har nogle afklarende spørgsmål til købet. Jeg får ikke nogle svar. Det er utrygt, at handle, er min tanke Det virker da uprofessionelt. . Der står der er to dages responstid. Jeg har ventet 5 dage på svar og ingen mail bekræftelse.

too long delivery time.... When I finally had received the chair, I got another color (black ) instead of beige!.......I was asked to wait "to find a beige one" and finally it was offered a return - beige one is not any more (truly "only" an accident?) Disappointed!

Allt fungerade bra. Ok pris och bra kommunikation och leverans.

I ordered an outdoor sofa and chair on 24 Mar 2026, over 10 weeks ago for 41.250 SEK. I received a delivery date week 'vecka 20', 2026 on 2 April and have not received any updates, last week I raised a complaint, which still has not resulted in an official complaint, asking for compensation for the endless delay with no update, I then received an email stating delivery this week, again no update, this is an investment for me and understand not a big order for Nordiska Galleriet hence of no importance to them, but perhaps to others thinking making a similar order. I have bought lots of furniture from Lanna Mobler and their customer service is excellent, I wish that I had not entered into a purchase that I am now stuck with in order to have any chance to get my furniture for the summer, what a disappointment
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Further to your reply, after being notified you had received the order 2 weeks ago that delivery would happen this week, the update now is you still don't know where the products are or when they will be delivered. This is 1 month after the communicated delivery date and close to 3 months post order, and you can't locate the just product and I have received no update on where they are or when they will be delivered, which is appaling.
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I have now waited further 12 days, and you are saying the furniture left your warehouse on 4 June but there is no sign of them or any contact re delivery, which you promised. I have asked for a manager to contact me but no progress on this either

Final review: I am deeply impressed by how promptly and efficiently customer service handled the issues I encountered with my online furniture order. Ultimately with every online order, sometimes things can go wrong BUT what matters is how they are resolved. So thank you, Enisa, for your support and professionalism. And congratulations to the team for sorting everything out to my full satisfaction.

Update: since I wrote the review, customer service reached out and acknowledged there were issues with inventory not updating at the warehouse (things that can indeed happen) and I am pleased to report some progress with handling the order albeit rather delayed.

Review: Webpage stated products are in stock and will ship in 2-3 business days… yet more than 2 weeks and no response from warehouse as to what’s happening! Endless calls with (lovely) people at customer service keep trying to pass on a message to the supplier and warehouse for me.

Dålig kundtjänst och leverans
Beställde en vara och fick den bara delvis levererad. Hörde av mig till kundtjänst men tog över 3 veckor att reda ut att lagret plockat fel och få dom att skicka resten.

Jag beställde en Stringhylla för 18.000:-, alla delar fanns i lager. Efter tre veckor fick jag besked att produkten lämnat Nordiska Galleriets lager. Det är nu tre veckor sedan och transportören har fortfarande inte sett röken av varorna. Jag har mailat kundtjänst tre gånger, men får enbart automat-svar tillbaka. Fakturan är betald till fullo. Jag hade förväntat mig mer av Nordiska Galleriet!

Ik heb een prachtig vloerkleed besteld van mooie kwaliteit. Helaas waren er kleine slordigheden die naar tevredenheid werden opgelost