A very long wait for parcel. Not even notification of arrival date! On arrival the material which I thought was cotton is a mix of polyester/spandex.. poor quality ..a long cream/ white summer dress... Ver mais
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ATTENTION!!! The products I received were of very poor quality and looked nothing like the pictures on the website. Delivery took over three weeks because the goods were shipped from China, although... Ver mais
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0 stars I bought a jacket that was nothing like the image. I have the hassle now of arranging a return I contacted the company and all they can do is give me partial refund or return at my... Ver mais
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Olivia Carter made our experience great, she was helpful, knowledgable, friendly and patient, we would order from you again because of her, so a very big thank you to Olivia.
A empresa respondeu
2,3
Ruim
51 avaliações
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Do not buy from this company!
Do not buy from this company!
I bought a swimsuit in October, it took about 2 weeks to arrive. It was poor quality and fit so I tried to return it. They were reluctant and offered me a 10% refund if I kept it. I said no as it was no use to me. On the website it showed a registered address in the Netherlands and it stated clearly ‘Hassle free returns within 30 days’.
I knew I would have to pay return postage but thought that was ok to Europe. After many emails I was told I would have to post the swimsuit back to China. I didn’t accept this option. I told them that they were misleading their customers.
If their website had said you would have to return items to China I would never have purchased the item.
I then asked my credit card company for a chargeback (as it as under £100) saying it was a breach of contract as they mislead the customers.
The credit card company refunded me while they investigated which took about 6 weeks. Then then agreed the claim so I felt vindicated.
I am donating the swimsuit to a local charity shop.
22 de outubro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hi Joan,
I’m really sorry to hear about the difficulties you experienced with your swimsuit order. I completely understand how frustrating it must have been to deal with delays, unexpected return policies, and the feeling of being misled. It’s understandable that this situation caused so much inconvenience, and I appreciate you sharing your experience so openly.
To help us review your case properly and ensure we can provide the best possible support, could you please provide your order number? Once we have it, we can look into the details and see how we can assist you moving forward.
Kind regards,
Team Northstyle Fashion
TERRIBLE RETURN POLICY
It wasn't made clear that my order was coming from China, so delivery took weeks. When I tried to return the product I was told I would have to pay for the postage and that the return may be delayed at Customs or even get lost. I opted to accept their offer of keeping my original order but accept a credit towards ordering something else. I chose a cardigan, and paid more money as it was more expensive than the cost of my original order. It was the only thing I liked. It was too big, I requested a refund and was told since a credit was involved I can't return it. So now I have a coat and a cardigan I can't use and I can't get a refund for either. I don't buy from a company if I know their products are coming from China as this has happened more than once. Their refund policies are terrible.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hi Violet,
I’m sorry to hear about the issues you’ve faced, and I completely understand how frustrating this must have been. Thank you for sharing all the details; it really helps us understand the situation so we can assist you better.
To move forward and find the best solution for you, could you please provide your order number? Once we have it, we can review your case and work on a resolution that ensures you’re satisfied.
Kind regards,
Team Northstyle Fashion
Scam returns
My order number is 2315 and my name is Habiba Kamal
The company did not state that returns would be sent to China at your own expense. They are also aware that delays occur at customs. In spite of that, I am not getting a 100% refund, and have only been offered a 30% refund on my card. I want a 100% card refund and I don’t want to be forced to receive a store card refund requiring me to get items I don’t want.
Misleading and poor
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Habiba,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your concerns regarding the return process and the refund. To help us look into this further and provide the best possible assistance, could you kindly share your order number or the email address associated with your purchase? This will allow us to review your order details and ensure everything is handled correctly.
We truly appreciate your patience and the opportunity to make this right. Your feedback is very important to us, and we want to ensure that our customers feel supported and valued throughout the return and refund process. Once we have your order information, we’ll do our best to assist you promptly.
Kind regards,
Team Northstyle Fashion
Poor quality and fit
Poor quality and fit for what looked like a winter jacket,thin and not fitted. Ended up seeing the same coat on Aliexpress for £18 and I stupidly paid £50 on this site not realising it was coming from China. Gutted.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Cari,
Thank you so much for taking the time to share your thoughts with us. We truly appreciate you being open about your experience, and we’re very sorry to hear that the jacket didn’t meet your expectations in terms of fit and warmth. Your feedback is incredibly valuable to us, as it helps our team continue reviewing product details and improving how we present them to our customers.
We’d really like the opportunity to look into this further and see how we can assist you. If you’re happy to do so, please reach out to our support team with your order number, or the full name and email address used at checkout, and we’ll be glad to review your order and discuss the available options with you. We’re always here to help and would love the chance to support you directly.
Kind regards,
Team Northstyle Fashion
Awful returns policy -AVOID THIS COMPANY
Awful returns policy , almost non existent. It took 5 emails to get a return address from them. Also the uk return address on the packaging is not in use so very misleading for customers. They are making it as difficult as. Possible to return and say items could get blocked at customs. Not only that the product itself is extremely poor quality,
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Nicola,
Thank you for sharing your feedback. I’m truly sorry to hear about your experience and completely understand how receiving unclear return instructions and unexpected difficulties can be disappointing. We always aim to provide clear guidance and support to our customers, and your comments are helpful in improving our processes.
To better assist and resolve your concerns, could you kindly provide your order number or details about your purchase? This will allow us to investigate the situation thoroughly and work with you to find a suitable solution. We truly value your experience and hope to make things right.
Kind regards,
Team Northstyle Fashion
This is a scam!!
This is a scam!!! DO NOT USE THIS SITE
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Kate,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience, and I want to assure you that we are a legitimate company committed to providing our customers with quality products and service. To help us look into your concern and resolve the situation promptly, could you kindly provide your order number or any details related to your purchase?
Once we have your order information, we can investigate what went wrong and work with you directly to find a fair solution. We truly value every customer and want to ensure that any issues are addressed quickly and transparently.
Kind regards,
Team Northstyle Fashion
Gorgeous dress
Dress is gorgeous, just what I was looking for! I normally wear a size 14 but checked the sizes using the guide and went for the 12, and it fits perfectly. Delivery took a couple of weeks but not surprising as it is December. Overall very happy, thank you!
14 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Mrs. E,
Thank you so much for taking the time to share your wonderful feedback with us. We are absolutely delighted to hear that the dress was exactly what you were looking for and that the size guide helped you find the perfect fit. It is lovely to know the sizing worked out so well for you.
We also truly appreciate your understanding and kind words regarding the delivery timing during such a busy season. Knowing that you are overall very happy with your experience means a great deal to our entire team. Thank you again for choosing to shop with us and for sharing such thoughtful feedback.
Kind regards,
Team Northstyle Fashion
Really not happy with my order
Really not happy with my order. I ordered a £89.00 coat and the quality of it is worth less than £10 so disappointed it’s not as described on the website at all. I should have done my research an looked up this company before buying. Never again, they won’t give me a refund unless I pay the return fees to china, which when ordering it doesn’t say this on website the returns would need to be sent there I thought was a UK brand. They will only max 20% or credit for another item, why would I want another item when looks such bad quality for the money. I just want my money back an to return it for free when it’s there issue not mine for the way they have shown it on website. So disappointed as this was a Christmas present.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Elise,
Thank you for sharing your experience. I’m truly sorry to hear that the coat did not meet your expectations, and I completely understand your disappointment, especially as it was intended as a Christmas gift. We always aim to provide accurate product descriptions and a smooth returns process, and I’m sorry that this situation has caused frustration.
To help us resolve this for you, could you please provide your order number? Once we have that, we can review your case and work on the best possible solution to ensure your concerns are addressed. We appreciate your feedback, as it helps us improve our service and product transparency for all our customers.
Kind regards,
Team Northstyle Fashion
Leather item arrived as polyester!
I ordered a leather item on the 24th nov. I have only received my order and the item is polyester/pu and smell of fish. Customer services won’t offer a refund without carriage charges deducted (to china)approx £25!
What a fraudulent/terrible business
11 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Roopa,
Thank you so much for taking the time to share your experience. I’m really sorry to hear that the item you received wasn’t as expected, and I completely understand how disappointing this must be. To help us look into this further and assist you appropriately, could you kindly provide your order number? This will allow us to review your purchase and offer the most suitable resolution.
We genuinely want every customer to feel happy with their order, and we’re here to help make things right. Once we have your order details, we’ll be able to guide you through the next steps and ensure that your concerns are addressed as smoothly as possible. Thank you for your patience and for giving us the chance to assist you.
Kind regards,
Team Northstyle Fashion
Do not buy from them !!!!!!!!!!!!!!!
I ordered winter jacket for £49. On the pictures it was looking amazing ! When i received ... omg what a terrible quality , disgusting cheap material, fur on the hood supposed to be massive but on this jacket was looking very sad not even 1/10 of the jacket on the website.
I asked to return it straight ! They were pushing me to take pictures and send to them even i was not keen to do it !
In the end they offer me 3 shitty options:
1st 20% refund....
2nd shop credit to spend in their shop again but i need to pay for delivery
3rd return to China ! Cost via Royal mail is £25 ! Plus lady was scaring me that if parcel will stop on the border or any custom clearance they will be not bothered...
Im so frustrated as the website location is in Belgium and wherhouse is located in London ! I do not understand why i cannot send this terrible jacket back to London or Belgium on my cost !??
Im awaiting Citizen Advice as this is scam !!!!!!!
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Kamila,
Thank you for sharing your experience. I’m really sorry to hear that your order did not meet your expectations, and I completely understand how upsetting this must feel. To help us look into this and provide the best possible solution for you, could you please provide your order number? This will allow us to review your purchase and understand the situation fully.
We truly value your feedback and want to ensure every customer feels supported. Once we have your order details, we can explore the most suitable way to resolve this and guide you through the available options. Your input is very important in helping us improve our service.
Kind regards,
Team Northstyle Fashion
Scam, do not buy from them..0/5
My wife ordered a dress and the poor quality you can see past if you could refund the damn thing.
Company seems to be based in Netherlands, arrived with a London return address on it and when requested a refund informed it is to be shipped to china! Not only that but also told it is likely to get stuck in customs meaning we won't get a refund at all.
They pushed us to accepting store credit starting with 10% then 20% which we have not done.
This is breaking UK trading law and I will be seeking legal action out of principle.
Avoid at all costs this is a scam.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Benn,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet expectations. We take all concerns seriously and want to make sure every customer feels heard and supported. To help us review your case and provide the best possible solution, could you please share your order number with us? This will allow us to look into the matter in detail and assist you directly.
We completely understand how frustrating it can feel when the return process is unclear, and we truly appreciate your patience. Our team is committed to resolving any issues fairly and transparently. Once we have your order information, we will work closely with you to ensure the matter is addressed promptly and to your satisfaction.
Kind regards,
Team Northstyle Fashion
★☆☆☆☆ Extremely disappointing…
★☆☆☆☆ Extremely disappointing experience
I ordered a dress from this store and when it arrived, the sizing was completely off. When I contacted customer service to request a refund, they repeatedly pushed me to accept store credit or keep the item for a small partial refund instead of allowing a proper return.
Despite it being an online purchase, they made it unnecessarily difficult to exercise my right to a refund. Every response felt like they were trying to pressure me into keeping the item rather than resolving the issue properly. They also warned me about return complications instead of simply providing a clear return address and process.
This whole experience has left me feeling uncomfortable and mistrustful. I would not order from them again, and I would advise others to be cautious. Customer service should support customers—not make them jump through hoops to resolve a straightforward return.
29 de novembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Danielle,
Thank you so much for taking the time to share your experience with us. I’m truly sorry to hear that the dress didn’t fit as expected and that the process felt anything less than smooth for you. We always want every customer to feel completely supported, and I genuinely appreciate you bringing this to our attention. So we can look into this further and understand exactly what happened, could you please share your order number with us? This will help us review your case closely and provide the proper assistance.
We truly value your feedback, and we want to make sure you feel comfortable and confident when shopping with us. Once we have your order details, we’ll be able to guide you through the appropriate steps and ensure you receive the help you need. Thank you again for reaching out, and we look forward to resolving this for you.
Kind regards,
Team Northstyle Fashion
DO NOT USE! This company is completely unreliable…
This company is completely unreliable and won't help me with a refund. I have threatened to report them to the Trading Standards. They are asking me to take a credit voucher for the website, and upon declining, they have said I need to return the item to China despite their company being registered in the Netherlands. They don't even have a way / method of returning the item so I am now a bit stuck.
26 de novembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Jasleen,
Thank you so much for taking the time to share your experience, and I’m truly glad you reached out. I want to make sure we look into this properly for you, and I’d love to help clear things up as smoothly as possible. To begin, could you please share your order number? This will allow us to locate the correct details right away and guide you with the most accurate information.
We’re here to support you, and we want to ensure you feel completely comfortable with the next steps. Once we have your order number, we’ll review everything carefully and provide the best solution for your situation. Please feel free to reply with those details whenever you’re ready.
Kind regards,
Team Northstyle Fashion
Terrible experience
Terrible experience, ordered a skirt which was described as leather it was absolutely rubbish no label inside and material of really poor quality arrived 2 weeks later after order as came from China asking for a refund is a nightmare just automated messages
18 de novembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Sandra,
Thank you so much for taking the time to share your experience, and I truly appreciate you letting us know about this. I’m here to help and would love to take a closer look at what happened with your order so we can make sure you’re fully supported. Your feedback is very important to us, and we want to ensure you feel well taken care of every step of the way.
When you have a moment, could you please share your order number? This will allow us to review the details right away and guide you through the next steps with ease. We’re always here to help and want to make sure everything is resolved smoothly for you.
Kind regards,
Team Northstyle Fashion
Do not use this company
Do not use this company. Shoddy goods made and shipped from China. Paid £35for a pair of sheepskin gloves reduced in sale. Nowhere did it say not uk based!
Now they are refusing to cover return costs and refund.
Update. Company requested order number 2123
Been speaking with customer services who are trying to talk me out of the return and refuse to pay return postage to CHINA.
As soon as I realised the goods were being shipped from China I contacted to say refund.
The photo on the website in no way represents the actual item received. If I could add photos to this I would.
Awful company based in Amsterdam using shoddy goods from China.
17 de novembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Sarah,
Thank you for taking the time to share your experience. We’re sorry to hear that your order did not meet your expectations, and we’d like to look into this further. Could you please provide your order number so we can review the details and assist you as best as possible?
We value every customer and appreciate your feedback, as it helps us improve our processes. Thank you for your patience, and we look forward to understanding the situation more clearly.
Kind regards,
Team Northstyle Fashion
Appalling service
Appalling service. Avoid this company. Paid £60 for a dress. When it arrive the material was cheap and the design was not as described. I immediately asked for a refund but before they would generate a return label they insisted on a photograph. Then they gave me options; store credit, 10% partial refund but keep the cheap rubbish item or return. BUT I have to pay for the return to china and they can’t guarantee it’ll arrive or that I’ll get my money back. Appalling service avoid at all cost. Cheap awful material.
16 de novembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Bernadette,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we would like the opportunity to review your order in more detail. Could you please provide your order number so we can investigate and see how we can best assist you?
We truly value every customer’s input, as it helps us improve our processes. Your patience is appreciated, and we look forward to understanding the situation more clearly.
Kind regards,
Team Northstyle Fashion
This website is a complete scam,avoid…
This website is a complete scam,avoid it at all costs. The products shown on the site are nothing like what you actually receive. Additionally, the return process is a nightmare, as returns are sent to China, and this crucial detail is not clearly stated anywhere on the website. You would naturally expect returns to be handled within your country or region, but that’s not the case. The shipping costs to China are exorbitant, often matching the price of the product itself, making returns pointless.
While I might consider returning a faulty product and they should bear returen cost , they will refuse to admit any fault, further confirming that this is a scam. Overall, I strongly advise against purchasing from this site.
# my order number is ORDER #1914, was sent back on the 24th of oct and never heard back from them
# Tracking number EVRI (H0011C0011119465) ,The current shipment status shows a "delivery exception." I have already contacted your customer service team and requested that they reach out to customs to resolve the issue. However, they were uncooperative and claimed that it is not their responsibility, stating that it is my problem to resolve.
Given that the shipment is in China and under the name you provided, it would make more sense for your team to contact customs directly to sort this out. This situation raises my suspicions that this may be a scam, especially since there appears to be a reluctance to make any effort to resolve the issue and avoid refunding the payment despite me doing everything you have request and sending it back , no mentioning bearing the high shipment cost .
23 de outubro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hello Mrs. Goumaa,
Thank you for sharing your feedback, and we sincerely apologize for the experience you’ve had with your order. We understand how frustrating it must be to return an item and not receive an update, and we truly appreciate you bringing this to our attention. We strive to ensure our returns process is as clear and fair as possible, and we regret that this wasn’t reflected in your experience.
We’d like to investigate your order further and provide a resolution. Could you please confirm any tracking details or additional information regarding your return? Once we have this, we’ll review your case and work to make things right. Thank you for giving us the opportunity to assist you.
Kind regards,
Team Northstyle Fashion
Ugly stuff, bad material, bad sizes
The quality of the clothes is really bad! Sizes are wrong and material despicable.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hi Marius,
We’re very sorry to hear that you’re disappointed with the quality and sizing of your order. We take feedback like this seriously and want to make sure every customer has a positive experience.
Could you please provide your order number so we can look into this for you and assist with a solution? We’ll do our best to help resolve the issue.
Kind regards,
Team Northstyle Fashion
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
Bought a dress for £40, full price is £75, not even worth £5!! It took over a week to arrive. Very cheap material and sizing is all wrong. Ordered a large as in size 14/16 and it’s huge. Label says L/12! Tried to return but you’ve to email them to request this and then they offer a store credit or 20% back. After multiple emails back and forth I eventually got send the address which is in China. No mention of this on the website. What it does say is postage paid by buyer but doesn’t mention returning to China. It’s going to cost over £20 to send back. Also on website it’s says 10 days for refunds but when you email them they tell you to expect a delay of 4-6 weeks! Guess this is how they are making their money! Wish I’d read the other reviews first. Absolutely shocking that they are getting away with this.
##can’t respond to response! Order number #1938. Haven’t got anywhere with the person at customer services so far!!##
31 de outubro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hi Cooper,
I’m very sorry to hear about your experience and the frustration this has caused. We sincerely apologize for any inconvenience regarding the sizing, material, and delivery delays. Your feedback is important to us, and we take it seriously.
To assist you further and look into your order personally, could you please provide your order number? This will help us address the issue more efficiently and offer the best possible solution.
Kind regards,
Team Northstyle Fashion
I ordered a skirt that took longer than…
I ordered a skirt that took longer than expected to arrive, and when it finally did, I was extremely disappointed. The quality was appalling—cheap fabric, badly creased, and nothing like what was advertised.
Trying to arrange a return has been a frustrating experience. The company expects customers to cover the cost of international shipping to China, which is not clearly stated anywhere on their website. You’d reasonably expect returns to be handled within your own country or region, but that’s not the case here.
They offered me either a 20% refund to keep the item or store credit, but I have no confidence in ordering anything else from them. The cost of shipping the item back is nearly the same as the product itself, making a return completely impractical.
I’ve spent far too much time going back and forth with customer service, and I’m left with a product I can’t use and can’t realistically resell. I strongly recommend avoiding this company.
29 de outubro de 2025
Avaliação não solicitada
Resposta da Northstylefashion
Hi Miss,
We’re very sorry to hear about your experience and completely understand your frustration with both the product and the return process. This isn’t the experience we want for our customers, and we truly appreciate you taking the time to share your feedback.
Could you please share your order number so we can review what happened and see how we can best assist you? We’d really like the opportunity to make things right.
Kind regards,
Team Northstyle Fashion
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