Novuna Personal Finance Avaliações 

6.267
O TrustScore é 4.5 de um total de 5

4,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would. NO other issues to report whatsoever.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Have no bother with this company. Everything is going smoothly. Have had no reason to contact anybody. Hopefully everything will keep going great.

Avaliado com 5 de um total de 5 estrelas

Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Getting my purchase approved with Novuna Personal Finance was the easiest and best thing I have done. Their service is second to none. My loan was efficiently facilitated and I am extremely pleased... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Instituição Financeira

Sobre Novuna Personal Finance

Escrito pela empresa

Need a great Personal Loan?

Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).

Who are Novuna?

A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.

We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.

We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.

We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.

That's what makes us different.


About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans

Just some of our awards

We're leaders in our field

We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.


Best Personal Loan Provider
YourMoney



Platinum Trusted Service
Feefo



Loan Provider of the Year
Moneyfacts



Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(6.267)

841 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Don't understand why they need your…

Don't understand why they need your bank details before they have made a decision on whether you get a accepted or not.

7 de julho de 2026
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

While Martin Lewis once mentioned your 'Credit Score' doesn't actually exist, we do need to look at your past and current use of credit when making our decisions Gary.

While I'm not in that department, I assume your bank account allows us to ensure we're looking at the right credit report. Without this we'd likely decline you purely because we didn't have any information for you... oh and we also need to know where to pay your money :-)

Avaliado com 5 de um total de 5 estrelas

Very effective and simple way to spread…

Very effective and simple way to spread the cost of expensive item
approved in minutes and simple to manage with direct debit

27 de janeiro de 2026
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

It's great to see positive feedback about quick approvals and simple service! That's our aim. Thanks for sharing!

Avaliado com 3 de um total de 5 estrelas

Not very happy

I was not happy that you couldn’t amend my d.o.b when I called the customer service,I had to forward an email to this 🙄

6 de julho de 2026
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

Hi Anne, I understand that you wanted to be able to amend your DOB on call with customer service but for clarity, certain personal details such as date of birth can’t be amended over the phone, as we require written confirmation to ensure accuracy and to also meet security and regulatory requirements.

Once received, we can get it updated for you asap.

Avaliado com 5 de um total de 5 estrelas

Novuna's always great to do business…

Novuna's always great to do business with, super quick and easy, and their app has all the details you need. Money's transferred, communication's great, I'm really pleased,thank you

4 de julho de 2026
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

Thanks Matt, that always good to hear. If you ever need us just shout.

Avaliado com 5 de um total de 5 estrelas

Novuna

Novuna, Novuna, Novuna! What did I say? Thank u so much. Applied for personal loan very easy process. Wasn't expecting this and the interest you charge is reasonable. I'm glad I came back to you. I've used you in the past no regrets. I might come back again in 2 years!

3 de julho de 2026
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

We are too! Just remember, you need anything at all, we're here for you today... and will be in the future!! Have a great day.

Avaliado com 5 de um total de 5 estrelas

Very good service and fast

Very good service and fast, reliable and easy to use

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

Thanks Simon, we appreciate the positive feedback

Avaliado com 5 de um total de 5 estrelas

Returning customer

Been with you for years always had a great experience and keep coming back thanks

6 de julho de 2026
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

Great to hear Dennis, thank you. Any questions you know where we are.

Avaliado com 5 de um total de 5 estrelas

Easy process and quick service has…

Easy process and quick service has helped us with our building project. Thank you.

3 de julho de 2026
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

Thanks for sharing Liam, really glad to hear that we managed to help with your project! Hope it all is going/went well! Thanks

Avaliado com 1 de um total de 5 estrelas

We purchased a table from Furniture…

We purchased a table from Furniture village,first mistake I know and funded through Novuna and yes another mistake.We have issues with the table which is 8 months old and neither Furniture village or Novuna will help.They say you never know what a company is like until you call for help,well we did call for help and they are not interested.
Do not use Furniture Village (look at other reviews).
Do not use Novuna to finance either.

29 de setembro de 2025
Avaliação não solicitada
logotipo da Novuna Personal Finance

Resposta da Novuna Personal Finance

Hi Gary. Personally I'm unaware of the problems you've been having with your table, but I'll send you a request for information via Trustpilot. This will allow me to follow up with our Customer Service Team, to understand how you've made us aware of this and the detailed history of the case.

For a faulty product, the first step is obviously to report the issue to the retailer, as the retailer sold the goods and has the primary obligations under the Consumer Rights Act. However, while we can't speak for the retailer, Section 75 of the Consumer Credit Act will probably come into play here too.

Avaliado com 1 de um total de 5 estrelas

3x £25 fee for Direct Debit error for 3 agreements!

I rarely ever leave feedback for companies and I have experience of many years of using different finance companies including Klarna, Omnicapital, Clearpay, Laybuy, Barclays to name a few. It's a great way to split payments for bigger purchases and I have had great experience with every company I have used over the past 10+ years.

Really annoyed to see even though a bank error meant my direct debit payments didn't go through properly - I have been charged late fee's of £25 x 3 for three agreements. I called Novuna up promptly and explained the error and that it was my first time having any issue but still these fee's were not waived.

It seemed that if I had financial problems - maybe they would've helped but I should be punished for having finances in order. Really disappointed and won't be using them again.

If you want to run the risk of any of your payments not going through properly for whatever reason and getting £25 charges then go ahead.

2 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loan easy to set up

I needed the loan for a new boiler and it was easy to set up. There is an app to log into my account and I can over pay and change the payment date, if required. I've had no problems. I would recommend.

1 de julho de 2026
Avaliação não solicitada

A Experiência Trustpilot

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Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

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