Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would. NO other issues to report whatsoever.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would. NO other issues to report whatsoever.
A empresa respondeu
Have no bother with this company. Everything is going smoothly. Have had no reason to contact anybody. Hopefully everything will keep going great.
Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver mais
A empresa respondeu
Getting my purchase approved with Novuna Personal Finance was the easiest and best thing I have done. Their service is second to none. My loan was efficiently facilitated and I am extremely pleased... Ver mais
A empresa respondeu
Escrito pela empresa
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.

Best Personal Loan Provider
YourMoney

Platinum Trusted Service
Feefo

Loan Provider of the Year
Moneyfacts
2 Apex View, LS11 9BH, Leeds, Reino Unido
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Don't understand why they need your bank details before they have made a decision on whether you get a accepted or not.

Resposta da Novuna Personal Finance
Very effective and simple way to spread the cost of expensive item
approved in minutes and simple to manage with direct debit

Resposta da Novuna Personal Finance
So easy to use and navigate,very informative 👍

Resposta da Novuna Personal Finance
I was not happy that you couldn’t amend my d.o.b when I called the customer service,I had to forward an email to this 🙄

Resposta da Novuna Personal Finance
Novuna's always great to do business with, super quick and easy, and their app has all the details you need. Money's transferred, communication's great, I'm really pleased,thank you

Resposta da Novuna Personal Finance
Novuna, Novuna, Novuna! What did I say? Thank u so much. Applied for personal loan very easy process. Wasn't expecting this and the interest you charge is reasonable. I'm glad I came back to you. I've used you in the past no regrets. I might come back again in 2 years!

Resposta da Novuna Personal Finance
Very good service and fast, reliable and easy to use

Resposta da Novuna Personal Finance
Been with you for years always had a great experience and keep coming back thanks

Resposta da Novuna Personal Finance

Resposta da Novuna Personal Finance
Easy process and quick service has helped us with our building project. Thank you.

Resposta da Novuna Personal Finance
We purchased a table from Furniture village,first mistake I know and funded through Novuna and yes another mistake.We have issues with the table which is 8 months old and neither Furniture village or Novuna will help.They say you never know what a company is like until you call for help,well we did call for help and they are not interested.
Do not use Furniture Village (look at other reviews).
Do not use Novuna to finance either.

Resposta da Novuna Personal Finance
Quick response,helpful advisor
I rarely ever leave feedback for companies and I have experience of many years of using different finance companies including Klarna, Omnicapital, Clearpay, Laybuy, Barclays to name a few. It's a great way to split payments for bigger purchases and I have had great experience with every company I have used over the past 10+ years.
Really annoyed to see even though a bank error meant my direct debit payments didn't go through properly - I have been charged late fee's of £25 x 3 for three agreements. I called Novuna up promptly and explained the error and that it was my first time having any issue but still these fee's were not waived.
It seemed that if I had financial problems - maybe they would've helped but I should be punished for having finances in order. Really disappointed and won't be using them again.
If you want to run the risk of any of your payments not going through properly for whatever reason and getting £25 charges then go ahead.
I needed the loan for a new boiler and it was easy to set up. There is an app to log into my account and I can over pay and change the payment date, if required. I've had no problems. I would recommend.
Valeria was a huge help in getting my number plates sorted out. Her customer care was outstanding throughout the whole process, and she made everything easy and stress-free. Excellent service – thank you, Valeria!
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