Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would. NO other issues to report whatsoever.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Have no bother with this company. Everything is going smoothly. Have had no reason to contact anybody. Hopefully everything will keep going great.
Never thought I would have such a great experience I am so happy with Novuna which I have 3 diffident Lao. X2 interest free and other at 6% doe 3 years which almost over and my next big loan will be a... Ver mais
A empresa respondeu
Getting my purchase approved with Novuna Personal Finance was the easiest and best thing I have done. Their service is second to none. My loan was efficiently facilitated and I am extremely pleased... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Novuna Personal Finance
Escrito pela empresa
Need a great Personal Loan?
Come direct to our website for our low rates and exclusive loan options. Our great loans start from just 6.9% APR Representative (based on £7,500 to £25,000).
Who are Novuna?
A leading financial services company, we provide effective Retail Finance options to thousands of big name brands, as well as Personal Loans to help you access the cash you need sooner.
We lent over £3 billion to customers in 2025, allowing them to make big purchases, create memories or enjoy once-in-a-lifetime moments. All without worrying about paying for it upfront.
We don't offer lease vehicles - If you're looking to leave a review about Novuna Vehicle Solutions, that is a completely separate business to us.
We tailor our innovative solutions to match the things you want to buy, from home improvements to holidays, making the process as easy and stress free as possible. And we combine it with award winning customer service.
That's what makes us different.
About us Personal Loans Car Loans Home Improvement Loans Debt Consolidation Loans Holiday Loans Wedding Loans Small Loans
Just some of our awards
We're leaders in our field
We've been named the UK's Best Personal Loan Provider for the last 12 years running. We are also proud to have once again won the official Feefo Platinum Trusted Service award. This is the 7th time we've been recognised as a leader in our field with Platinum status.
Best Personal Loan Provider
YourMoney
Platinum Trusted Service
Feefo
Loan Provider of the Year
Moneyfacts
Informações de contato
2 Apex View, LS11 9BH, Leeds, Reino Unido
- 0344 375 5500
- CustomerService@NovunaPersonalFinance.co.uk
- novunapersonalfinance.co.uk
4,6
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Smooth operators
Have no bother with this company. Everything is going smoothly. Have had no reason to contact anybody. Hopefully everything will keep going great.
17 de julho de 2026
Avaliação não solicitada
Great company
Great company, easy to apply for finance, great communication, good rates, very happy thank you ☺️
15 de setembro de 2026
Avaliação não solicitada
Quick to respond
13 de setembro de 2026
Very efficient and easy
15 de setembro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
The process was very quick and simple…
The process was very quick and simple and the loan rate was good.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Novuna Personal Finance
Thank you for sharing! We're glad to hear that the application process was quick and simple for you
I have not made an applicationy to you…
I have not made an applicationy to you for your services this seems to me ascam please remove my details from your records &comfirm having done so thankyoi
11 de setembro de 2026
Resposta da Novuna Personal Finance
That's great to hear! Thank you for sharing
Very easy process
Very easy process and they keep you well informed.
1 de setembro de 2026
Avaliação não solicitada
They were very quick & efficient.
They were very quick & efficient.
When I purchased my item, everything went through smoothly, which was great.
So thank you ☺️
11 de setembro de 2026
Resposta da Novuna Personal Finance
Hi Jayne, thanks for sharing! Really glad to hear that everything has been smooth and efficient. I hope you're enjoying your new item as well!
From start to finish simple
From start to finish simple, excellent communication great product easy payment scheme application straight forward brilliant service.
2 de setembro de 2026
Avaliação não solicitada
After building up hope you let me down…
After building up hope you let me down .Two days after my purchase you decided not to give me finance I am extremely disappointed
9 de setembro de 2026
Avaliação não solicitada
Definitely no complaints so far a few…
Definitely no complaints so far a few months in, everything went quick when setting up, cash transferred when it said it would.
NO other issues to report whatsoever.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Novuna Personal Finance
Thanks for sharing! Glad to hear that everything is running smoothly for you.
Had a problem registering
Had a problem registering. Very friendly and helpful service in resolving. Good easy to use app.
8 de setembro de 2026
Avaliação não solicitada
Resposta da Novuna Personal Finance
Thank you for sharing your experience with us. Although you initially had an issue with registering, I'm glad that our team was able to resolve it for you!
Very long waiting time
I applied for a Novuna personal loan for some home improvements. While the application process itself was fairly straightforward, trying to contact them by phone has been extremely frustrating. The waiting times are ridiculously long, and it feels almost impossible to get through to someone.
If you need to speak to them, be prepared to spend a few hours on the phone waiting. Customer service definitely needs improvement.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Novuna Personal Finance
Thanks for taking the time to share your feedback Glen. We're pleased that you found the process straightforward, although we're disappointed to hear reaching us by phone took longer than you expected.
During busier periods with hold times longer than 3 minutes, we offer our virtual queue service, which keeps your place in the queue and calls you back when one of our advisors here in Leeds becomes available to answer your question. It's the perfect option as you don't have to wait on hold.
We'll find out if we can make the benefits of that option even clearer to future callers. Thanks again.
Excellent service
Excellent service
Got out new boiler bridging gas through this company
13 de agosto de 2026
Avaliação não solicitada
Resposta da Novuna Personal Finance
Thanks for sharing! I hope you like the new boiler!
 excellent Novuna Personal Finance 👍
Is my first loan I’ve been looking for personal loan for awhile now and I have been searching around Novuna have catch my eye everything so fast so easy so simple easy to do application service payment next day money transfer excellent all round 10/10 👍😃
31 de agosto de 2026
Avaliação não solicitada
Resposta da Novuna Personal Finance
Thank you. Making things easy and simple is actually quite hard work, so that's fantastic to hear.
Simple
Simple, straightforward and efficient. Very convenient.
9 de maio de 2026
Avaliação não solicitada
Resposta da Novuna Personal Finance
Thanks for sharing David. Glad to hear that everything has been simple for you
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