Nylahsnaturals Avaliações 

My hair journey with Nylah's started when I was browsing Facebook and saw their products, then had a read of the comments.
To be honest, at first I was a bit apprehensive, but then decided that it would be best to give the products a chance to see if they would work for me. Also, I was, at that time, experiencing a bald patch in the middle of my head which was causing me some degree of distress.
My first products were the shampoo, conditioner, leave in creme and hair oil. Shortly after receiving my first order, I decided to purchase the Thrive, Flourish and both day and night tablets.
I can now honestly say that having used these products correctly, by following the instructions, my hair has seen such great improvements, something that had never happened before when using other hair products.
Happily 😊 😊 for me, the bald patches no longer exist, my hair is growing beautifully and has become much thicker.
Finally, I would not hesitate to recommend their products and as long as they remain in business, they've got a genuine and valued customer.
LONG LIVE NYLAH'S!!

I want to be able to give Nylah's my full support because they are doing lots of great work with expanding product options for natural hair, but whilst Nylah’s products are okay, their customer service is not. I've brought a number of things from them and it's not the products letting them down, it's the customer service.

Responses are consistently slow, there seems to be very little urgency to resolve problems, and communication often feels dismissive rather than solution-focused.

I would especially strongly advise against signing up for their subscription service. I’ve had an ongoing issue with my account where I’m unable to view or amend my orders. Because of this unresolved issue, they sent out and charged me for an order that I did not want.

Despite repeatedly chasing them for support, they still have not fixed my account, offered any meaningful solution, or properly addressed the issue. Instead, their attitude has essentially been: “You can just send it back,” while expecting me to cover the postage costs — even though the issue exists because their system/account access isn’t working correctly.

I also explained that I have a disability, which can make it difficult for me to simply make an unnecessary trip to the post office, but this was met with little understanding or effort to reasonably resolve the situation.

To make matters worse, they continue to ignore my emails. At this point, after being left with no resolution and no support, I will now need to look into raising a case with my credit card company regarding the unauthorised charge.

It is also extremely concerning that this is what can happen once a company has your card details through a subscription service — particularly when customers are then unable to properly manage or amend their own orders due to account issues on the company’s side.

It’s all well and good when things are running smoothly, but when something goes wrong, they don’t seem to possess the customer service or problem-solving skills needed to put things right. Overall, the customer service has been extremely poor and disappointing. It makes me sad to write this, because as I said, I want to be able to give them my full support, but they're not doing their part.

This is an investment. I am a baby faced matured soon 51 year that has gone from hormonal changes to hair and body. Plus life experiences of different hair styles which has added a lot pressure to be my hair line and hair. The products I have used especially the thrive serum I am seeing changes, small but gradual. I need to remember to buy the other serum Florish and work together with my hair. I have hope now!!

This hairline is one of the best for my hair. If in braids moisture spray and when blow dried , I apply leave in cream and hair oil. Hydrated , moisturised and no more breakage

So far the products have been comfortable on my scalp its a work in progress will continue to watch and see how things develop.

Highly recommend Nylah's
Great products for 4C hair
Especially if you have locs

Fantastic products which are suitable for my whole family. The game changer is the knowledge and information shared about how to use the products. Also loved being able to purchase the products according to my particular need - i needed the moisture bundle.

Excellent products will keep updating my supplies

I've just read the previous email and I feel even worse. Trusting a new brand is a hard thing to do, so placing my order after seeing all the ad's plastered everywhere I went along with it instead of checking these reviews. I place the order and within hours got a message to say that due to a high volume of orders, there'd be a delay. If a company does not have an item in stock it should say that and then perhaps have an option to be notified when it's back in stock. To take the payment and then come with a message is a very bad customer experience. I responded to that email asking when I could expect my item, they've ignored it. I emailed asking for a refund, no response.
As a new small business this is so bad and I wish that I had just stuck with my normal instead of trying to support the small independent business trying to do something positive (or so I thought) I will never order anything again, I will not be recommending, I will actively discourage people to avoid this company at all costs

Terrible customer service!!!! I did not receive my order! I reported this and they were so unhelpful! The worst customer service I ever received! They ignoredd emails, took my miney and did not fulfil their own side of the deal. I had to go through my bank to get my money back. I will never ever buy from them again!!

The products are top tier quality. I started using the products in 2018 and it they have only improved and added more amazing products to the range.

Placed an order 5th Feb & received a notification of a delay. Received my delivery today, 18th Feb by Royal mail. Great choice of courier. It was wonderfully presented in a great little gift box & couldn't wait to start using the product straight away. Smells lush, looking forward to seeing the results. I Will update progess! Thank you

I have been using Nylahs Natural since December 2024 and love the way my hair looks and feels now. The products smell wonderful. I recently bought the sleep set and I am pleased with the difference it has made to my hair in the mornings. Thank you for bringing your products to the black hair market. They are my favourite.

I am very disappointed that I have had to write this review, but I want others to be aware of my experience.
Over several months, I sent numerous emails raising concerns about my hair while using the company’s products. Despite using the full range, nothing worked for me. I also asked for advice, including support in speaking to a trichologist, but received no meaningful response.
I strongly believe in supporting Black-owned businesses, which makes this experience even more disappointing. Unfortunately, this has been the worst customer service experience I have had, due to the lack of communication and concern for customer wellbeing.
I hope this review encourages the business to take customer concerns more seriously and respond appropriately when hair-related issues are raised.

Like other reviews, i discovered Nylah Naturals from Dragon's Den. I chose Nylah Naturals as I want to support black business. I find their products care for my hair and smell beautiful. After a couple of teething problems (incorrect product and lost prpduct) in the beginning, I did try another company however quickly returned to Nylah Naturals. To be fair to the company they resolved each of my issues satisfactorily which is a credit to their customer services depth. I would recommend to others

Poor and none responsive customer service.

I informed them the bottle was faulty and was happy with the quick response offering a replacement pump. I emailed again but no reply, I waited nearly 3 weeks and it finally arrived. It was over Christmas/new year so I can give some grace for holidays etc.

But they sent the wrong pump and I have no response to multiple emails asking for the correct replacement... Maybe they're reply to a poor review, I hope.

It's a shame I got a 3 month subscription. Once that's done I will be cancelling.

For my grandchildren’s hair and health

Many years ago I wrote an article for my union, as I was Equality, Diversity and Inclusion rep, on black peoples hair and how it was being politicalised. During my research I discovered what toxic chemicals are present in some products for use on black hair.
These included carcinogens- cancer forming. I thought as a black scientist, my grandchildren deserved better, the best in life, including hair products. I made enquiries and came across, Nyelasnaturals hair products. I buy the bundle and have it delivered to my son, his wife and our grandchildren’s home for their use. The entire family love this product, especially my teenage granddaughter. Thank you so much. May your legacy continue to thrive.

I have been on my natural hair journey for just over 12 years. I'd say my hair is 4c but honestly I think it has chosen its own undisclosed category and finding the right products for the strands of hair on my particular head has been near impossible! It has been such a struggle and a financial drainer that I finally gave up and cut off 11 years of growth last year just to give myself a break, regroup and start again. I stumbled upon Nylah in my Google research trying to find 'clean' hair products that actually work, now that my hair was growing again. I'd seen the brand before but didn't realise it was black female owned and had this incredible vision and mission. After hours reading through the site (which was super easy to navigate and wildly informative - a lot of information, but presented in a 'digestable' way for a novice like myself to consume and not feel overwhelmed), I was convinced and ordered the essential haircare bundle fully persuaded that this was it, I had finally found the products that would work for me. And boy was I right! First off, packaging - I love simple, easy to use, attractive packaging and Nylah is giving all that and more (my shower and beauty cabinet thank you), secondly, a straight forward, step by step, easy to follow routine and products - thank you! I didn't have to trail for hours trying to find what I needed, how to use it, when, how often - its all done for me. From the first shampoo - yes the shampoo! - I could tell this was very different. On to the conditioner, the leave in and the hair oil - and it just kept getting better. The fragrance is not overpowering or too sweet, for my sinuses, it's perfectly balanced. My hair had never looked or felt so plump and nourished. I didn't pre-poo, I didn't deep condition and yet my hair felt so soft, hydrated, healthy, strong and moisturised, my hair needed little to no detangling - all after just one wash day - and it stayed that way until my next wash . If I'd had this 12 years ago, think of the money and the stress I would have saved myself :) BUT I am very glad to be able to begin this new journey with such amazing products that actually work. I've been using the products for 2 months now and my hair has never felt better. To the team at Nylah, thank you so much for creating and sharing products that really work for someone like me. Thank you for the very thoughtful, conscious and deeply caring approach you appear to be taking with this - focused on deep wellbeing and the planet. There are very few places for a black woman like myself to go and feel actually seen and cared for. You do that beautifully with what you have created here. When I go through the website, when I receive emails, when I use the products - I feel like someone has actually thought about me - not just a number but an actual human- what I may need, what may be beneficial to me and what will actually help me have good, healthy hair that works for me. Hair may appear a trivial thing but to many of us, it matters deeply. Clearly it matters to you deeply too so thank you for helping me heal and own mine.

I purchased the Nylan hair products and I can say that they are the best I have ever used, because the products have a nice smell, not overpowering like other products I have used in the past. Having such a nice smell I want to use the products. As I am on medication, my hair stopped growing, since using the serum and hair growth tablets my hair is a lot more thicker.

I’ve previously used Nylah’s Thrive serum without issue, but this most recent experience has been extremely disappointing.

I received a bottle that was noticeably discoloured. After contacting customer services, I was told a replacement would be provided once I returned the unopened product. I paid over £6 for signed-for delivery and returned it in its original packaging and box.

Instead of receiving a replacement or refund, Nylah’s Naturals sent the exact same discoloured bottle back to me, this time in an unlabelled box.
This left me out of pocket and without the resolution promised. The communication was repetitive and dismissive, and the handling of the return was unacceptable.

As a customer, I expected better care, especially when raising a legitimate quality concern. Unfortunately, this experience has made me lose confidence in the brand that I once supported.