I started using Nylah’s products in June 2025 and have seen great improvements in my hair texture’s flexibility and moisture retention. The FAB ingredients are also enjoyed by my son and granddaughter... Ver mais
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Veja o que dizem as avaliações
I have been purchasing Nylah products for about a year. Whilst I cannot talk about hair growth, I can attest to their excellent customer service. When my parcel arrived damaged due to leakage, my prod... Ver mais
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The shampoo and conditioner are my absolute go-to! They give my hair a lovely texture and help reduce itchiness on my scalp. The conditioner makes blow-drying so much easier and has noticeably cut dow... Ver mais
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I used the thrive and flourish from February and ongoing, there was absolutely no change. I also bought the derma stamp, shampoo etc. I bought the item based off the constant advert on SM and I a... Ver mais
Detalhes da empresa
Escrito pela empresa
Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021
Informações de contato
120 Vyse Street , B18 6FN, Birmingham, Reino Unido
- info@nylahsnaturals.com
- nylahsnaturals.com
4,1
Muito Bom
165 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A genuine product
The ease of use of the product, which actually does what it says. It helped to restore my thinning hair back to it's thick original state. All in all I found this to be a fantastic product. 10/10.
4 de abril de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your wonderful feedback! 🧡 We’re thrilled to hear that our product has helped restore your hair and that you’ve found it so easy to use. It means the world to know you’re seeing such great results!
Nylah products have delivered
Hi, first of all I'm not one for change. It took me a while but I eventually thought whilst some of products were running out to try some.. started with Flourish around edges- about 10 weeks into using am seeing positive changes; have now used shampoo, conditioner and leave in conditioner the last 3 wash days- shocked by softness; super seed oil - works for me having increased amount used; trying moisture spray daily which seems to work although prob need to do an interim rinse (between wash days) - just need to figure out that I'm using this in the best way. ALSO 😉.. forgot to say that my scalp was really irritated before but this is definitely easing too! Thanks for such great products!
Sandra
12 de outubro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much, Sandra, we love hearing this! We’re especially glad your scalp is feeling calmer and your edges are thriving. Keep going, consistency is key, and your results will only get better from here 💛
Helping my edges
Ive been struggling with growing my edges and used the thrive serum once a day. Ive noticed an improvement with my hairline. I really think its working
30 de setembro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for sharing your experience! 🧡 We’re so happy to hear that the Thrive Serum is helping to improve your hairline. Supporting healthy growth and confidence especially around the edges is exactly what it was designed for. We really appreciate your feedback!
Product ok but please don't subscribe
Had been using Flourish a few months - PLEASE NOTE I WAS USING FOR MONTHS **BEFORE** SUBSCRIBING so opted to try subscription but other than my hair feeling softer no marked improvement, this subscription is not cancellable until you have bought x3 bottles which is £87.60, not a small amount of money for a product that doesn't work! I have had to block with my bank but Nylah is relentlessly trying every single day to take money and I can't cancel, never had this scenario before, so my advice to customers would be use the product if it works for you but avoid subscription at all costs.
Customer Id: 6287221915801
29 de setembro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for sharing your feedback — we’re really sorry to hear about your experience.
After checking your customer ID, we haven’t received any communication from you regarding cancelling your subscription. If you had reached out, we would have been more than happy to assist and cancel it for you promptly. Please feel free to email our customer service team at info@nylah.co.uk, and we’ll help you with this right away.
We can also see that you’ve only completed one bottle of our Flourish Hair Serum. As with any hair growth treatment, consistent use over time is essential to see visible results. Hair growth is a complex biological process that can be influenced by many factors, including overall health, stress levels, hormones, and diet, and it often takes approximately 3 to see big improvements. Our formulas are designed to nourish the scalp, strengthen follicles, and create a healthy environment for growth, but patience and regular use are key to achieving lasting results.
That said, we completely understand that everyone’s hair journey is unique. If you’d like support on how to get the best from your products or assistance with your subscription, our team is here and happy to help. Please don’t hesitate to get in touch.
xx
Flourish and Thrive very drying to my hair
I brought both Flourish and Thrive and religiously used these products over a period of 5 months. I purchased a total of 4 bottles of Flourish and 3 bottles Thrive. Both products left my natural hair feeling very dry and brittle. I found Thrive to be very harsh on my scalp; the burning sensation was unexpected and not very pleasant especially when used after newly washed hair.
Unfortunately, I did not see any results from either product. In fact, during the 5th month of use my hair started to shed which I found quite alarming. I am aware that there may be some shedding during the early stage of use, but I wasn't expecting shedding after over 20 weeks of use. To preserve the hair I had left, I stopped using both Flourish and Thrive and cancelled my subscription.
I have since consulted with an independent trichologist and have started laser treatment for hair loss to be followed by PRP. Thankfully, my hair has stopped shedding, and I am hopeful that I will see results over the coming months.
6 de setembro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that you didn’t see the results you were hoping for.
Our Flourish and Thrive Serums are both lightweight, water-based formulations designed to hydrate and soothe the scalp, not dry it out. They’re enriched with clinically proven ingredients that help reduce dandruff, calm irritation, and create a healthy environment for stronger hair growth. It’s very unusual to hear feedback about dryness, especially as the serums are intended for the scalp only and not to be applied directly to the hair strands.
Regarding the burning sensation you experienced, this could indicate a sensitivity or allergic reaction to one of the natural active ingredients. If any irritation occurs, we always recommend stopping use immediately and reaching out to us so we can help. It’s surprising that you continued for five months while experiencing discomfort, we’d have loved the opportunity to assist and guide you sooner.
We’re glad to hear you’re now consulting with a trichologist, we work closely with trichologists ourselves and fully support seeking expert advice for ongoing scalp or hair concerns.
Please email our customer service team at info@nylah.co.uk, as we’d really like to look into your experience further and offer our support.
xx
I wait
Made an order on the complete set; didn't get it for a few days. I sent an email, and it was answered the same day, informing me that the delivery will be next day, which I did receive. However, the conditioner was on their checklist but not in the box. I sent an email with pictures of the open box with 8 items instead of 9, so I'm awaiting their response. Can't wait to start my Hair Journey with Nylah...
2 de outubro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for letting us know, and we’re so sorry that your conditioner was missing from your order. 🧡 We’ve immediately shipped the missing item out to you, and it should be with you very soon.
We really appreciate your patience and can’t wait for you to start your hair journey with Nylah!
Seems like it’s not for me :(
I ordered the whole bundle. No issues with my order (the mist was sent promptly once back in stock). I began the Thrive serum (direct to scalp only) and accompanying capsules (day and night) on 27.08.2025. I used the moisture retention and oil sparingly every other day. I haven’t even used the mist yet. I have also gently massaged my scalp daily for 5-10 minutes all over. Anyway, today (15.09.2025) I have sadly decided to stop using the products due to experiencing significant hair loss. These are the only products I’ve been using since 27.08.2025... I have followed a routine religiously (surprised myself) and I hoped they would work but they have not and I’m too embarrassed to even post before and after pics. I’m sad, because what little growth I did achieve prior to Nylah has now been undone and like some other reviewers said, I too have noticed my hair feeling dry and brittle as time has gone on. I read the FAQs which said some hair loss is expected as the serum works to shed old and produce new (encourage the anagen phase I think) however I don’t think the hair loss I’m experiencing is a good sign at all. My loss is extending into other areas that were not even a problem area for me previously. Maybe it’s highlighting I’ve got more problem areas than I thought or could see. I don’t know. And I’ve been thinking what if it does work, to continue but tbh, I’m scared to keep going. So I’ve decided to stop and go back to the drawing board. I’ve also worked extremely hard prior to using Nylah on managing my stress levels, going back to the gym, incorporating a healthier diet and whilst I’ve considered these changes may be affecting my scalp/hair I’m just at a loss now that this is another product which just doesn’t seem to agree with me. I remain hopeful my hair will be restored one day though.
15 de setembro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for taking the time to share your experience in such detail. I can hear the care and commitment you have put into your hair journey, and I completely understand how upsetting it must feel to see increased shedding when you were hoping for the opposite. Please know your concerns are taken very seriously.
As you mentioned, some shedding can occur in the early stages of using a scalp stimulating product like Thrive. This happens because hairs in the resting (telogen) phase are released to make way for new growth in the active (anagen) phase. For some people this phase is barely noticeable, but for others it can feel much more pronounced. While this can be a normal biological response, I fully appreciate how worrying it feels when the shedding seems greater than expected or appears in new areas.
It is also worth considering that hair growth and loss are influenced by many overlapping factors including stress, hormones, nutrition, overall health and scalp condition. Sometimes lifestyle changes such as diet and exercise can temporarily shift the hair growth cycle too. This does not lessen the impact of what you are experiencing, but it does highlight that your hair is responding to a complex set of influences, not only the products themselves.
You have already taken some really positive steps such as regular scalp massage, improving stress management and following a consistent routine. Those are all supportive foundations for healthy growth. At this stage, I would encourage pausing product use if you feel uncomfortable, and seeking an in-depth consultation with a trichologist either with us or independently so that we can look at your scalp health, medical history and lifestyle factors together. That way we can determine whether what you have experienced is part of a normal shedding cycle or if another underlying cause needs attention.
I want to reassure you that shedding does not mean your progress is permanently undone. Hair follicles remain active, and with the right approach, many people do see restoration over time. Your hope for healthier, stronger hair is completely valid, and we would love to support you in exploring the next best steps.
With care,
The best products for textured hair
I was searching for all-natural, non-toxic hair care specifically for textured hair when I discovered Nylah’s Naturals and it’s now my go-to brand!
The products leave my hair incredibly hydrated, healthy, and smell absolutely delicious. Detangling has never been easier, especially with the Moisture Retention Leave-In Cream. I also love that they are fully backed by science
I’m genuinely impressed and so happy I found them! Would highly recommend!!
1 de setembro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your support and recommendation! 🧡 Providing science-backed, all-natural, non-toxic formulas for textured hair is at the heart of everything we do, and we’re thrilled to know it’s making a difference for you. xx
Ordered 2 items on 9th Aug, still waiting for 1!
Ordered 2 items on 9th Aug, website did not state hair mist was out of stock, nor did delivery confirmation. Received 1 item within 5 days, several emails and 5 weeks later, still no sign of hair mist. Customer service does NOT respond within 48hrs, 1st email went unanswered for an entire week! I've been told that the item was marked as out of stock, not sure how I would have been able to place that order with a delivery time of 5 days? I was told on 15th Aug, I would get it wothin 2 weeks, now I've been told I was informed it would be
delivered by 12th Sep! I've just seen another review on the delay and Nylah has responded on 18th Aug, stating that Customer would receive it that week, so something doesn't sit right here.
Lesson for Nylah - DO NOT TAKE CUSTOMERS MONEY ON OUT OF STOCK ITEMS!!! Make it clear on your website if there is a delay, so the customer chooses if they want to pay and wait for weeks or in my case over a month! Not good service, even worse Customer service.
9 de agosto de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for your feedback, we’re truly sorry for the frustration caused. We understand how disappointing it is to experience delays, especially when you were expecting your full order within a few days.
To clarify, the Hair Mist has been listed as out of stock and on pre-order since 5th August, while the other item you ordered was shipped immediately and received within 5 days. We’ve sent updates throughout the month, but we completely understand how this experience has still felt far from smooth.
As a small business, we’re doing our very best to keep up with high demand and to improve communication so situations like this don’t happen again. We really appreciate your patience and support as we work hard to get your Hair Mist to you as quickly as possible.
Clinical consultant trichologist approval
When recommending cosmetic products to support healthy hair growth, Nylah Naturals is one of my preferred brands. As a trichologist treating patients with hair and scalp disorders, I want a brand that I can trust, and I have no hesitation in recommending them. Scalp serums have entered the market, and research suggests some efficacy in supporting healthy hair growth. The patients I examined who participated in the trials, followed a healthy diet with added supplements, and used the products experienced a noticeable difference in both the condition of their hair and scalp and experienced optimal growth.
31 de maio de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your incredible feedback and for trusting us in your practice. 🧡 It truly means the world to be a brand recommended by a trichologist, and we’re delighted to hear that your patients have seen positive results with our products. Supporting healthy hair and scalp care with safe, effective formulations is at the heart of everything we do, so your endorsement means a great deal to us. xx
The products have been a game changer…
The products have been a game changer for my hair routine.
I have peace of mind when washing my hair to know no added chemicals. My hair feels moisturised with conditioner.
The leave in cream and hair help manage my hair.
The game changers have been the serums. Both have helped with hair growth and retention
3 de setembro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your kind words! 🧡 We’re delighted to hear our products have made such a difference to your routine and supported your hair growth and health. It means a lot to know you trust us with your hair care. xx
Love these products…
I’ve been using quite a few of their products for over Five months now and what a difference. My hair has not only grown but feels softer and healthier. I use the Night vitamins, the Shampoo and conditioner, Leave in cream and the Flourish.
It’s amazing to finally find products that work well with my hair. Consistency is key and I highly recommend.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your lovely feedback! 🧡 We’re thrilled to hear that after five months of using the Night Vitamins, Shampoo & Conditioner, Leave-In Cream, and Flourish Serum, you’ve noticed growth, softer strands, and healthier hair overall.
Consistency really does make all the difference, and it’s amazing to know our products have become a routine you can rely on. We truly appreciate your recommendation, it means so much to us! xx
My Nylah Naturals journey
My Nylah Naturals journey
I have been using Nylah hair products since March, and I could not be happier with the results. I started with the shampoo and conditioner, and from the very first wash, I noticed a remarkable difference- my hair felt, softer, smoother and much easier to manage.
Soon after, I introduced the hair flourish restorative serum into my routine. I’ve seen visible improvements, especially around the front of hair and my hairline. The moisture retention leave-in cream became a daily staple, and once again, it delivered-my hair feels more hydrated and resilient.
When I braided my hair for holiday, I used the super seeds oil, and it was absolutely marvellous. It kept my scalp nourished and my braids looking fresh. I’ve not long ordered the hair Mist Spray and can’t wait to add this to my regimen.
I’m genuinely thrilled with the transformation. Even my hairdresser has commented on how much healthier and stronger my hair looks and feels. Nylah Naturals has truly elevated my care game, and I’ll definitely continue using these products the time things would as for large volume of each product.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for sharing your Nylah Naturals journey! 🧡 We’re overjoyed to hear how each product has supported your hair, from softer, smoother wash days to a healthier hairline, hydrated curls, and nourished braids.
It’s wonderful to know that even your hairdresser has noticed the transformation! Stories like yours mean the world to us and inspire us to keep creating products that truly elevate natural hair care. We can’t wait for you to try the Hair Mist Spray and see the results it brings to your routine. xx
I’ve been taking the Day Time and Night…
I’ve been taking the Day Time and Night Time Hair Nutrient Capsules for four months and my hair is definitely stronger. I’ve had less shedding.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for your wonderful feedback! We’re so pleased to hear that the Supplement Bundle is reducing your hair shedding and making your hair stronger.
We so appreciate your support ❤️
Kind regards,
The Nylah’s Naturals Team
Great investment
I started using Nylah’s shampoo, conditioner, leave-in, and oil, and I’m so impressed! My curly hair is now softer, more manageable, moisturised, and has way less breakage. n I love that the products are made with healthy, non-toxic ingredients.
10 de julho de 2025
Resposta da Nylahsnaturals
Thank you for your wonderful feedback. We’re so pleased to hear that the shampoo, conditioner, leave-in, and oil have left your curls softer, more manageable, and moisturised, while also helping to reduce breakage.
It means a lot to us that you value our commitment to healthy, non-toxic ingredients creating safe, effective care for textured hair is at the heart of what we do. xx
ORDER NUMBER 28710
ORDER NUMBER 28710
I placed my order on 9-08-2025, on 11-08-2025 stating order despatched will arrive by 15-08-2025
there is no tracking number to track order, sent 3 emails as yet no response. Payed £4.95 Shipping
first time ordering poor customer service and left wondering when l will recive the order.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Dear Paulette,
Thank you for sharing your feedback. I’m very sorry to hear that your recent experience did not meet your expectations, and I completely understand your frustration.
I can see from our records that your first email came through on Friday evening, followed by two further messages today. As a small team, we operate with a 48-hour response window for customer enquiries, which means we weren’t able to get back to you before your review was posted. While we always aim to reply sooner, we aren’t always available to respond immediately due to the high volume of requests we receive.
With regards to your order, the fulfilment centre automatically generated a shipping confirmation before the full order was complete. I appreciate how confusing this must have felt, and I am already looking into this discrepancy with the team so we can prevent it from happening again.
The Maximum Moisture Hair Spray ran out of stock sooner than anticipated due to high demand, but new stock will be arriving this week and will be sent out to you straight away. Your derma stamp is already on its way and should be with you shortly.
We are committed to improving both our communication and fulfilment processes, and I am grateful that you took the time to share your experience so openly. Your feedback helps us improve and hopefully you are happy with the outcome
The Moisture Retention Leave In Cream…
The Moisture Retention Leave In Cream is exactly what my hair needed. It keeps my curls hydrated for days and makes detangling so much easier. My hair used to feel dry and brittle between washes but now it holds moisture and looks healthier. I also use the Maximum Moisture Hair Spray for refreshing my style and the two work beautifully together. The team at Nylah’s even emailed me after my first order to check how I was getting on with the products.
15 de agosto de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for sharing your experience. We’re so happy to hear that the Moisture Retention Leave-In Cream is keeping your curls hydrated and making detangling easier, and that pairing it with the Maximum Moisture Hair Spray is working beautifully for your routine.
It’s wonderful to know your hair now feels moisturised and healthier between washes. We’re also glad our team could check in after your first order supporting you on your hair journey is very important to us.
Reactiavted subscription 2yrs later without permission
Cancelled subscription in 2023. 2 years later they reactivated subscription without my permission. Requested order to be cancelled but they wouldn't. Goods sent to old address. And refused to give me a refund. Customer service is atrocious.
24 de julho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
We take allegations of unauthorised account activity very seriously and would like to clarify the details surrounding your subscription.
Our records show that the subscription was reactivated on 22nd May 2025 from your account, and we have the associated IP address on file. If this activation was done without your consent, we are more than willing to share this information with the police for further investigation.
As explained in our earlier correspondence, we advised that once the order is returned to us, we will issue a full refund including the original shipping cost. Once you resend the products and they are received at our warehouse, your refund will be processed in full.
We understand this has been frustrating and are committed to resolving the matter in line with our policies.
Kind regards,
The Nylah’s Naturals Team
Straight Forward Exchange Refused
Order 28258
I received my bundle order from Nylah almost a week ago. Realising that I had ordered Flourish instead of Thrive with the bundle, I contacted customer service to explain that using Flourish on a previous occasion had resulted in excessive shedding and I had meant to order Thrive. Bear in mind that Thrive is also part of a bundle offer at the moment. I was told that if I could return the whole bundle unused, I could have a refund, otherwise I would have to buy the Thrive separately. I explained that I have not used the Flourish, and perhaps I should have made the most of their money back guarantee when I used Flourish the 1st, as it didn't work.
I also explained that I thought their approach was a cynical one; only seemingly caring about grabbing more money, as opposed to giving a repeat customer a straightforward swap.
I have heard nothing from this team since. So here I am now with 2 bottles of Flourish I can't use. One of which remains completely untouched.
I should have asked for a refund from my first bottle of Flourish. I have been ignored now, regarding a perfectly reasonable request. I even send a picture of my previous unused bottle of Flourish.
The proceeding stream replies referred to are irrelevant; a moot point. They were added statements and proof to my original request for an exchange. The exchange was the issue, and you could have offered the option to pay the difference between the price of a bundle FLOURISH and a full priced THRIVE, but it seems you went for the MAXIMUM money making option.
I fully understand that some shedding should be expected before a product is expected to show any result, which is why I used a bottle and a half of the stuff previously before realised is doesn't work for me. Look at my order history.
Can I take it then, after reading you policy that, if the most recent bundle doesn't work for me, that I can return the bundle for a full refund within 28th days???
Reply or not if you wish. The amount of shedding after a month and a half of using FLOURISH from previous orders created enough SHEDDING for me to not want to continue for the 150 days suggested on your website, as there was a clear risk of going bald. Not worth it just to get a refund, I think. However, you claim that THRIVE works with hormones and that is what I wanted. It's not a gotcha moment for taking out the time to remind me about the bundle mistake I admitted to making in the first place. I have seen 2 professional trichologists. My scalp is healthy, and I have no significant deficiency that could impact hair growth. If by ' working with' me, you mean condescending lecture, then well done. Perhaps another mug will let their hair drop out for 150 days when it clearly isn't working, in order to meet your criteria for an exchange or refund. You are banking on worried older women with good incomes. Awful practice.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for taking the time to share your feedback. We’re sorry to hear you feel disappointed with your recent experience, and we’d like to address your concerns clearly.
We can see from our records that your first messages came through at 08:20 on the 9th - the weekend where we are off work then 1:55 pm, 1:51 pm, and 12:20 pm on the 12th, and again at 4:56 pm on the 13th. Our team responded at 12:13pm and 12:20 pm on the 13th with a 15% discount offer for you to purchase Thrive as you preferred. As a small team, we operate with a 48-hour customer service response policy, so while we do our best to reply as quickly as possible, we aren’t always able to respond immediately due to the demands on our time.
We also explained our returns policy, which requires the full bundle to be returned unused in order to issue a refund, as the products were purchased at a discounted bundle rate. Unfortunately, we can’t swap out a single item from a bundle once it has been shipped, but we did offer this discount to help you purchase Thrive separately at a lower cost. giving you an additional 15% off the order
Regarding your experience with Flourish in the past and the shedding you noticed — this can sometimes occur when starting a new scalp-stimulating or growth-supporting product. Increased shedding in the early stages is typically a sign of older hairs in the resting (telogen) phase being shed to make way for new, healthier growth. This is known as “telogen release” and is a temporary stage for some users. While it can feel concerning, it’s generally not a sign of damage to the follicles.
We do our best to be transparent and fair, and we’re sorry if our approach came across otherwise. We’ve reached out directly to you again via email to ensure you have the information you need and to see if we can assist further.
Kind regards,
The Nylah’s Naturals Team
---------------------------------------------------------------------------------------
Update 14.08.25 in response to customer enquiry
Dear Alison,
Thank you for your response. I’m sorry to hear that you are not happy with our reply.
With regards to Flourish, we advise customers that results may take up to 12 weeks to become visible. Using the product for only 1.5 months means it has not yet had sufficient time to show its full effects. We also suggested that you consult with our trichologist or an independent trichologist, for further personalised advice if you are concerned about your results. With regards to our money-back guarantee, please see the full policy on our website for the specific terms and conditions.
Unfortunately, we do not have an equivalent bundle that contains the Leave-In Moisturiser, Hair Spray, and Thrive product together. For this reason, we’re unable to swap your order for an exact alternative as you requested. We have tried to work with you to find a fair solution and have offered two options , either exchanging the Flourish for Thrive by paying the difference with an 15% discount which offers an equivalent discount allocated to the bundle you purchased, or returning the whole bundle unused for a full refund. We are not able to create a bespoke bundle or pricing structure, that you appear to be insisting on as this is not a service we currently offer .
This is not about maximising payment from you and we are sorry you feel that way, The initial order was placed by you in error, and we are doing our best to work with you to find a solution that works for both parties. Unfortunately, we cannot simply swap the bundle as there is no alternative that contains exactly Thrive, Maximum Moisture Hair Spray, and Moisture Retention Cream.
Unfortunately, we cannot keep going back and forth on this matter. We have given you two clear options please let us know which you would prefer so we can resolve this for you.
Be careful please
I accidentally signed up to a three months subscription. I tried to emailed Nylah numerous times and there would not budge.
Customer service is bad
Please be careful
22 de julho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
We’re sorry to hear you feel disappointed and would like to clarify how our subscription service works.
All customers have a 14-day period from the date of purchase to cancel a subscription, as outlined in our terms and conditions, which are clearly displayed at checkout and in your confirmation emails. After a subscription is set up, we also send several reminder emails before your next order is processed, giving you the option to adjust your order frequency, pause, or cancel.
In your case, the subscription was set up for a three-month cycle. Our records show we responded to your emails and explained that we can always adjust the frequency or pause the subscription, but we did not hear from you until after the cancellation period had passed and the order was already being processed.
We do our best to make the subscription terms clear and accessible for all customers, and we’re sorry you missed the window to make changes this time.
Kind regards,
The Nylah’s Naturals Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.