I started using Nylah’s products in June 2025 and have seen great improvements in my hair texture’s flexibility and moisture retention. The FAB ingredients are also enjoyed by my son and granddaughter... Ver mais
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Veja o que dizem as avaliações
I have been purchasing Nylah products for about a year. Whilst I cannot talk about hair growth, I can attest to their excellent customer service. When my parcel arrived damaged due to leakage, my prod... Ver mais
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The shampoo and conditioner are my absolute go-to! They give my hair a lovely texture and help reduce itchiness on my scalp. The conditioner makes blow-drying so much easier and has noticeably cut dow... Ver mais
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I used the thrive and flourish from February and ongoing, there was absolutely no change. I also bought the derma stamp, shampoo etc. I bought the item based off the constant advert on SM and I a... Ver mais
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Detalhes da empresa
Escrito pela empresa
Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021
Informações de contato
120 Vyse Street , B18 6FN, Birmingham, Reino Unido
- info@nylahsnaturals.com
- nylahsnaturals.com
4,1
Muito Bom
165 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer service is impeccable
Customer service is impeccable
I had a query about my subscription so I sent an email in the evening. By the morning not only had they responded they gave me a variance of options around amending my subscription, pausing or cancelling. I didn’t have to wait 3-5 business days and I felt listened to. Outstanding
1 de julho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your lovely feedback. We’re delighted to hear that our team was able to support you quickly and give you the flexibility you needed with your subscription.
We always want our customers to feel listened to and cared for, so it’s wonderful to know this came through in your experience. Your kind words mean a lot to us.
Kind regards,
The Nylah’s Naturals Team
It's Ms Hastings
Nylahnaturals have literally changed my granddaughters hair care experience. As a neurodivergent little girl she has always struggled with hair washing, brushing and styling. I bought her shampoo, conditioner and oil, and wow, such a difference. The oil even makes light work of the dreads she gets when she has slept. I would 100% recommend these products ❤️
26 de julho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Dear Ms Hastings,
Thank you so much for sharing this beautiful feedback. We’re truly touched to hear how much of a difference our products have made to your granddaughter’s hair care experience.
We know that wash day and styling can sometimes feel overwhelming, especially for little ones, so it’s wonderful to hear that the shampoo, conditioner and oil have helped make things easier and more enjoyable for her. Knowing that our products are bringing comfort and confidence to your family means everything to us.
We so appreciate your recommendation and support. ❤️
Kind regards,
The Nylah’s Naturals Team
Their product made my hair worse
I was quite enthusiastic to come across these products. They were UK based and featured black women. When I initially contacted them, the communication was great and I followed through on the recommended products primarily Flourish to help address CCCA. However less than a month later I started to lose more hair and more bald spots were created. I was in a panic and reached out to them twice. Over 10 days now and they have not responded. Another waste of money and these little bottles are not cheap. They claim to care about us but the care went missing after purchase when you needed them the most. Would not recommend.
26 de julho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
ONEY - Thank you for sharing your experience I’m sorry to hear how distressing this has been for you.
I’ve checked both our customer service inbox and social media channels, and unfortunately, I haven't been able to locate any messages from you. In some instances, customers may reply to our automated “no-reply” automated emails, which unfortunately aren't linked to a monitored inbox and can get lost in cyberspace. To ensure we can support you fully, please email us directly at info@nylah.co.uk and include a screenshot of any messages or emails you’ve previously sent so we can investigate this thoroughly and respond promptly.
As a brand, we take CCCA (Central Centrifugal Cicatricial Alopecia) extremely seriously. Its the hair loss I have, so I understand it well. It’s a complex and aggressive condition with multiple triggers including inflammation, hormonal imbalances, and stress. Our Flourish has been carefully formulated to help soothe the scalp and target some of these inflammatory pathways so its un-likley to make the condition worse. nevertheless with scarring Alopecia's , we always advise that products work best as part of a broader, holistic care plan.
That’s why we offer consultations with qualified trichologists, who can provide an in-depth assessment and, if appropriate, write referral letters to your GP, dermatologist, or even hair transplant surgeon. If you’d like to explore this option, we’d be happy to set this up for you.
We are deeply committed to helping our community through every stage of their hair journey, especially during the difficult moments. Please do get in touch so we can give you the support you deserve.
Warmest regards,
Kam
Founder, Nylah’s Naturals
Hi Oney,
I’m reaching out again as we’ve been unable to locate your order in our system due to not having enough information to identify it. Could you please provide us with your order number so we can look into this further for you?
We’ve spoken with our trichologist and hair surgeon regarding the concerns raised in your review, and they have confirmed that our hair treatments cannot make hair fall worse. This suggests there may be another underlying factor contributing to your experience, which we would like to help you identify.
Hair loss can be complex, with potential causes ranging from trauma and inflammation to stress. In cases such as CCCA, scarring can occur if the condition is not addressed promptly.
We’re ready and waiting to refer you to a specialist who can support you further, please just reply with your order number so we can move forward.
Kind regards,
Kameese Davis
CEO – Nylah’s Naturals
LIKE ALL THE PREVIOUS REVIEWS
LIKE ALL THE PREVIOUS REVIEWS , I HAVE BEEN SENT REPEATED PRODUCTS WHICH I HAVE BEEN CHARGED FOR TO THE VALUE OF OVER £45.00 ....WHICH I DID NOT ORDER. I WANT TO UNSUBSCRIBED BUT CANNOT SEE THE OPTION .THIS IS VERY FRUSTRATING .THIS IS NOT GOOD CUSTOMER SERVICE.
I REPEAT ...DO NOT SEND ME ANY MORE OF YOUR PRODUCTS
26 de julho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for taking the time to share your feedback. I'm sorry to hear that your experience has left you feeling frustrated.
To clarify, you signed up for our 3-month subscription plan, which offers 50% off your first order and 10% off the two subsequent monthly orders. These details are clearly stated at checkout, on our product page, and within the terms and conditions agreed to at the point of purchase. This model is designed to support consistent product use for visible results and to protect the integrity of the introductory offer from misuse.
We understand that subscription services can sometimes be confusing, and we're here to help. As you’ve now completed the 3-month term, your subscription has been cancelled per your request, and no further products will be sent or charged.
Should you need any further assistance, our team is always happy to help.
Great products, highly recommend
Nylah's has a wide range of products all of which have proven to be excellent.
The creams and spray make your hair feel smooth and glossy without being excessively greasy or oily.
All of my family have found the condition of our hair has improved since we started using these products.
The scent is really nice and light and isnt overpowering.
Excellent design and packaging.
25 de julho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your thoughtful review. We’re delighted to hear that you and your family are enjoying our products and seeing such a positive difference in the condition of your hair.
It’s wonderful to know the creams and spray are giving you smooth, glossy results without feeling heavy, and that you’re enjoying the light scent and packaging too. Your recommendation means a great deal to us.
Kind regards,
The Nylah’s Naturals Team
I had read many reviews before trying…
I had read many reviews before trying the products, hoping the product is sincere and not another gimmick.
I was very pleased that there were products specific to Afro hair available, to help with the problems we tend to experience.
The positive reviews gave me the confidence to try the products.
The shampoo and conditioner were very nice and nourished my hair.
The moisturising cream and oil felt very nice for my hair.
I also tried the serum on an area of hair which was thin and patch saw an improvement.
I look forward to using these products on my hair journey.
20 de abril de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for sharing your experience with us. We’re so pleased to hear that our products have given you confidence on your hair journey and that you’re already noticing improvements.
It means a lot to know that the shampoo, conditioner, moisturising cream, oil and serum have all worked well for you, especially on areas of concern. Our mission has always been to create products that truly support Afro-textured hair, so feedback like yours is very special to us.
We look forward to continuing this journey with you.
Kind regards,
The Nylah’s Naturals Team
Amazing products!
Amazing products and great customer service. The products have done wonders for my baby girls hair. Her hair is flourishing and well moisturised but use to be dry, brittle and breaking. Fantastic products and will continue to use for the entire family. Definitely recommend!
28 de fevereiro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your lovely review. We’re delighted to hear that your baby girl’s hair is now flourishing, moisturised, and healthier that’s exactly the kind of transformation we hope to support.
It’s wonderful to know that our products are making such a positive difference for your family, and we’re so grateful for your recommendation.
Nylah Customer service is fantastic
Nylah Customer service is fantastic! They responded immediately to my request to extend their international shipping options.
Three words to describe the service; polite, proactive, responsive.
Thanks so much Nylah
1 de julho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your wonderful feedback! We’re thrilled to hear you found our customer service polite, proactive, and responsive. We appreciate your support and look forward to serving you again soon!
Amazing products
Amazing products! Amazing customer service.. will be recommending to family & friends!
2 de junho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for the kind words! We're grateful for your support, and we're thrilled to hear you've had such a positive experience.
Very Happy Customer 😊
I wanted to express how fantastic your shampoo has been for me. I have struggled for years to find a shampoo that doesn’t irritate my skin, dry out my hair and suitable for my very curly hair texture. So thank you for producing this wonderful product. It has been a life saver for my sensitive scalp. I also love your super seed oil and about to start taking your hair growth supplements which I cannot wait to try. Thank you for producing such wonderfully researched products. It’s great to find such a great company you feel you can trust! 👏
1 de julho de 2024
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your kind and thoughtful message. We're absolutely delighted to hear that our shampoo has made such a positive difference for your sensitive scalp and curly hair. Knowing that it’s brought you comfort and confidence after years of searching is exactly why we do what we do. We're also thrilled you’re enjoying the Super Seed Oil and exploring the supplements, we can’t wait to hear how you get on with them! Thank you again for your trust and support, it’s customers like you who inspire us to keep creating carefully researched, effective products.
Professional with Magician like qualities!
I had a query regarding a Subscription; my query was promptly responded to. I’ve contacted Nylah Customer service a few times and really appreciate the quick response. As a side note. Their products do work. I had no edges (bald) and they have now reappeared.
Thank you, Nylah.
2 de junho de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
That’s such wonderful feedback, thank you for taking the time to share it! We're thrilled to hear your edges have returned and that you've had a positive experience with both the products and the support team. Thank you for being part of the Nylah community
I’m a First Time Buyer Nylah
I’m a First Time Buyer Nylah , my experience with the Customer,s Support has been excellent I needed the help advice on the “Subscription model and I immediately received an email update and they were very helpful and supportive..👌🏾👌🏾👌🏾
25 de maio de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
We're delighted to hear that our customer support team was able to assist you quickly and effectively with the subscription model. It means a lot to us to know you had a positive first experience with Nylah.
Fab experience… Sent them a message to…
Fab experience… Sent them a message to add to my purchase and they responded promptly. One of the products leaked and I sent them proof, I was sent a replacement
Excellent customer service.
I can’t review product yet as it’s too early but so far I like the feel of the Thrive product.
Thank you
30 de abril de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your kind words! We're really glad to hear our team was able to help quickly and that you're enjoying the Thrive product so far.
Prompt Query Response and missing order replaced
My query was promptly responded to by Nylah customer service team . I had my order replaced as the initial order I made somehow didn't get to me. I reached out and I got a replacement . Excellent communication all through
17 de maio de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your kind feedback! We’re really glad to hear that our team was able to resolve your issue promptly and that your replacement order reached you safely. It's always our goal to make sure every customer feels supported throughout their experience with us. If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch, we’re always happy to help.
Exceptional Customer Service
After receiving a faulty hair mist, I reached out to Nylah’s customer support, and the lovely Shovon handled the issue perfectly and promptly. Although there were some initial communication issues, they were quickly resolved, and I have now received a replacement with swift delivery. I was genuinely impressed by how Shovon managed the situation with such courtesy and professionalism. This is what you call a company that truly values customer satisfaction and strives to provide a positive experience. I will definitely be ordering again, and I hope Nylah continues to deliver exceptional customer service.
15 de maio de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Blossom, thank you so much for your kind and thoughtful message. We’re pleased to hear that Shovon was able to support you and resolve the issue quickly. Providing a positive customer experience is at the heart of everything we do at Nylah’s, and it’s always wonderful to know when our team has made a difference.
We really appreciate your understanding and patience, and we’re so glad to hear that you’re happy with your replacement.
Bundle purchase
After reading reviews on how good these products were I decided to place an order. Unfortunately I made the decision to cancel and request a full refund. No acknowledgement and they couldn’t even stick to their own rules regarding posting the items, maybe the items weren’t in stock. However, common sense with a notification why the items weren’t despatched. I refuse to do business with anyone/company who cannot stick to their own rules. Refund received.
27 de abril de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for your message. We’re sorry to hear about your experience and any frustration it caused. We do want to clarify that we responded to your request within a day and actioned a full refund promptly, as per your request. We also apologised for the delay and any inconvenience caused. As a growing brand, our products can sell out quickly due to high demand, which can occasionally affect dispatch times. That said, we fully acknowledge the importance of clear communication, and we’re constantly working to improve how we keep our customers informed. Your feedback is incredibly valuable to us.
Poor customer service and unauthorised purchase!
I ordered from Nyoah and made an amendment to my subscription on my account to suit my requirements. This was ignored and I was sent and charged for a product before the time specified (Jan 2025). I then emailed receipt of a ‘despatch email’ to request the item be shipped in line with my required timeline on my account and received no response. I cancelled my subscription straight after Nylah had taken payment for the unauthorised order. I have now received (May 2025) an email chasing payment for the next order ready to despatch declined by my bank with subsequent chaser emails. Please engage with your customers. This is poor customer service. I no longer wish to receive your product!
Update: 08 May 2025
Thank you for checking on the system to acknowledge the system error.
Appreciated.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you for getting in touch, and I’d like to begin by offering my sincere apologies for the inconvenience and frustration this situation has caused you. After reviewing your account on our end, I can confirm that your order was placed and the subscription was later amended. However, for reasons we’re still investigating, those changes did not take effect immediately, which led to the order being processed earlier than expected. We completely understand your decision to cancel, and we’ve now permanently cancelled your subscription to ensure no further charges or dispatches are made. We want to make this right, and we value your feedback as we work to improve our service.
Amazing product and customer service !!
1 de maio de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your kind words! 😊 We're thrilled to hear that you're happy with both the product and our customer service. If you ever need any more help or have questions in the future, don't hesitate to reach out. We're here for you! Wishing you all the best on your hair journey! ✨
Amazing natural products
I have used the whole range of these products, they are amazing, my children and I all have different textures but after washing our hair with the shampoo, then conditioner the using the leave in conditioner and the super seed oil…. Wow…. It’s a game changer, my hair has never been softer and kept all the curls without any frizz, the flourish growth serum also helped with my hair fall and thinning. My children’s hair is very thirsty and I’ve struggled for years to find natural products to showcase their gorgeous coils, but again the combination of the leave in conditioner and the super seed oil products is a game changer. I also really appreciate the literature that is sent out to you that explains the science and how to use the products effectively, this is an amazing service. Thankyou so much, we will not be using any other products from this point onwards. 💛🧡
27 de abril de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Wow! Thank you so much for your incredible feedback, we’re absolutely thrilled to hear that our products have made such a positive impact on you and your family’s hair care routine. It’s fantastic to know that the entire range, from the shampoo and conditioner to the leave-in conditioner, Super Seed Oil, and Flourish Growth Serum which has helped bring out the best in your hair and your children’s gorgeous coils. We’re so happy that your hair is softer, frizz-free, and more nourished, and that the Flourish serum has helped with hair fall and thinning. It’s exactly the kind of transformation we aim for!
We also appreciate your kind words about the educational literature we provide, we believe it’s important for our customers to understand how the products work and how to get the best results, so it means the world to us that you’ve found it helpful. Thank you so much for trusting Nylah’s with your hair care needs, we’re honoured to be part of your journey. We’re so excited to continue supporting you and your family with our products for years to come!
The best leave in conditioner I have used
I have used many leave in conditioners but Nylahs is the best i have tried so far,It is light Weight,hydrating and doesn’t weigh my hair down mind you I have 4c wavy kinky coils but it gets the job don.My hair still feels soft and manageable.
7 de abril de 2025
Avaliação não solicitada
Resposta da Nylahsnaturals
Thank you so much for your wonderful review! We’re beyond happy to hear that our Leave-In Conditioner has been such a game changer for your hair. It’s fantastic that it’s provided the perfect balance of hydration without weighing your 4C wavy kinky coils down. We strive to create products that work for all textures, and it’s great to know that it’s left your hair feeling soft, manageable, and nourished. Your feedback means so much to us, and we’re so grateful for your trust in Nylah’s. We can’t wait to continue supporting your hair care journey!
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