In 2024 I bought the CD100 portable CD player. It was two decades since my last one and the technology has clearly moved on. No interruption to playback and the freedom of Bluetooth. Recently though,... Ver mais
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Veja o que dizem as avaliações
I love Oakcastle/Majority products. Easy to use/program and fabulous sound. Good looking pieces of equipment too. Needed to contact customer services and found them speedy, efficient and courteous.... Ver mais
I recently purchased an Oakcastle DVD100 player, and I initially had trouble navigating the main menu for a loaded DVD. I sent a message via the Oakcastle website, and I got a speedy reply along with... Ver mais
Simple and solid design, easy to use and transfers via Bluetooth to my Bose loudspeaker easily in seconds. Sound is excellent too for such a small player. Instructions also simple and easy to follow,... Ver mais
Detalhes da empresa
Escrito pela empresa
Oakcastle is the home of leading edge electronics and home audio products. Every item in the Oakcastle range was meticulously designed in Cambridge, England. Great detail has been applied to every stage of the design and manufacturing process in order to achieve an outstanding finish.
Informações de contato
49 Viking Way, CB23 8EL, Bar Hill, Cambridgeshire, , Reino Unido
- info@oakcastle.co.uk
- oakcastle.co.uk
4,7
Excelente
274 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
"Waiting for pc wizard" error message
The Oakcastle DAB400 stopped working with the following message displayed: "waiting for pc wizard". Oakcastle Tech Support advised the radio required a firmware update, provided the file and instructions to update the radio. It now works perfectly.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Neil,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB400, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB400 for many years to come.
Best regards,
Team Oakcastle
THE SUPPORT TEAM COULD NOT HAVE ACTED…
THE SUPPORT TEAM COULD NOT HAVE ACTED ANY FASTER OR BEEN OF MORE HELP, EXCELLENT!
11 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Michael,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that our Technical Support team was able to assist you quickly and provide the support you needed. It’s fantastic to know that you were happy with the service you received and that we could help resolve the issue for you.
We truly value your kind words and appreciate your support. Our team always strives to provide fast, helpful, and friendly customer service whenever assistance is needed.
We hope you continue to enjoy using your Oakcastle product for many years to come.
Best regards,
Team Oakcastle
Excellent Service
I sent an email on Sunday and received a very quick, helpful and polite response. A follow up was dealt with in the same manner, and the problem was solved. I felt that the instruction manual was unclear, and this was acknowledged.
9 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear customer,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that our Technical Support team was able to assist you quickly and provide the support you needed. It’s fantastic to know that you were happy with the service you received and that we could help resolve the issue for you.
We truly value your kind words and appreciate your support. Our team always strives to provide fast, helpful, and friendly customer service whenever assistance is needed.
We hope you continue to enjoy using your Oakcastle product for many years to come.
Best regards,
Team Oakcastle
Thank you!
Definitely the best tech support service I have ever encountered! Thanks to Emilyn and the team. My DAB 500 has had a magic spell cast upon it by their PC wizardry, thus freeing it's soul from device demons. It is now singing sweet songs of melody pure and true. Eternally grateful 😘
10 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Craig,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
The DAB400 is neat and compact and it…
The DAB400 is neat and compact and it was very easy to set up. The sound quality is good for its size and price.
9 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Christine,
Thank you for taking the time to leave us such lovely feedback about your Oakcastle DAB400.
We’re delighted to hear that you’re pleased with its neat and compact design, easy setup, and sound quality. It’s great to know that the DAB400 is delivering an enjoyable listening experience while offering excellent value for its size and price.
We truly appreciate your support and hope you continue to enjoy your Oakcastle DAB400 for many years to come.
Best regards,
Team Oakcastle
Excellent customer support
Excellent customer support. I too had received the 'Waiting for PC wizard' error message for some time on the DAB500 unit. I received a really speedy response from Josh who sent clear instructions on how to upgrade the firmware, which fixed the issue immediately. Great job.
21 de julho de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Lizzy,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Help from Oakcastle support
I bought an Oakcastle CD/Radio last Nov and lately I couldn't get the radio to come on. I contacted Oakcastle support who were able to help me to upgrade the radio System. Josh, whom I dealt with was very good. His emails of what I needed to do were very clear and easy to understand. After several correspondence to Josh, I did manage to apply the upgrade to the radio System👏
Thank you, Oakcastle Support
7 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Verna,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Excellent service following software issue.
My Oakcastle DAB500 stereo had a 'waiting for pc wizard' message displayed which I thought was a fault, so I contacted the tech support team.
After a few emails with Emilyn I was able to resolve the problem having been given a software update which worked first time. Excellent service, Emilyn was so helpful providing clear, step by step instructions with the update. Many thanks.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear J.,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Tech people were very helpful when I…
Tech people were very helpful when I got in touch with them. As i did not have a computer to upload a software update to my DAB 500, arrangements have been made for a new radio to be sent to me.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Sharron,
Thank you for taking the time to leave us such wonderful feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that our technical team was able to assist you and find a suitable solution when you were unable to complete the software update without access to a computer.
We truly value our customers and always strive to provide helpful, practical solutions to ensure you can continue enjoying your Oakcastle product with as little inconvenience as possible.
We hope you enjoy your replacement DAB500 and continue to enjoy your Oakcastle radio for many years to come.
Best regards,
Team Oakcastle
Oakcastle DAB 500
Had a problem with my Oakcastle DAB 500.
A message on
The screen that I couldn’t cure. Needed a software upgrade that I couldn’t do as I didn’t have access to windows,
Josh from customer services promptly ordered me a new unit which arrived within one day of ordering, all up and working. Excellent service from Josh and Oakcastle
30 de julho de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dera Jean,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB500, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Great webradio (IR200)!
Great webradio (IR200) and very friendly support team - thanks so much!
5 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Georg,
Thank you for taking the time to leave us such wonderful feedback about your Oakcastle IR200 and your experience with our support team.
We’re thrilled to hear that you’re enjoying your webradio and that you found our support team friendly and helpful. Feedback such as yours truly means a lot to us and motivates our team to continue providing the best possible products and customer service.
We hope you continue to enjoy using your Oakcastle IR200 for many years to come.
Best regards,
Team Oakcastle
Oakcastle technical support is second…
Oakcastle technical support is second to none. They respond so quickly. The issue with my DAB400 has been resolved via the clearest of instructions of how to apply an upgrade. All working fine again !
4 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Mr c b brand,
Thank you for taking the time to leave such wonderful feedback about your experience with the Oakcastle Technical Support team.
We are delighted to hear that our Technical Support team was able to identify the cause of the issue, guide you through the firmware upgrade for your DAB400, and help get your radio back up and running perfectly.
We truly value our customers and always strive to go the extra mile to provide the very best support and service.
We hope you continue to enjoy using your Oakcastle DAB400 for many years to come.
Best regards,
Team Oakcastle
Had problems with my radio,contacted…
Had problems with my radio,contacted Oakcastle they were back to me in a few minutes, walked me through the troubleshooting, back up and running, you could not have asked for more. Excellent.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Alan,
Thank you for taking the time to leave us such fantastic feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that our team was able to respond quickly, guide you through the troubleshooting steps, and get your radio back up and running. It’s wonderful to know that you were happy with the support you received.
We truly value your kind words and appreciate your support. Our team always strives to provide fast, helpful, and friendly assistance whenever our customers need us.
We hope you continue to enjoy your Oakcastle radio for many years to come.
Best regards,
Team Oakcastle
Oakcastle DAB 500 problem solving
Similar to other reviews, my Oakcastle DAB 500 stereo had stopped working, but thanks to helpful customer support from Emilyn, a software update solved the problem.
1 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Mr. Smith,
Thank you for taking the time to leave us such wonderful feedback about your experience with the Oakcastle Technical Support team.
We’re delighted to hear that Emilyn was able to assist you and that the software update successfully resolved the issue with your DAB500. It’s great to know that your radio is now working properly again.
We truly value your kind words and will be sure to share your positive feedback with Emilyn and the wider team. We always strive to provide helpful and effective support to get our customers back to enjoying their products as quickly as possible.
We hope you continue to enjoy your Oakcastle DAB500 for many years to come.
Best regards,
Team Oakcastle
Contact service après vente
Contact service après vente, merveilleux, j'ai réussi à refaire fonctionner mon D100, très satisfait du produit vu le prix, marque très sérieuse, anglaise, à recommander fortement, prix qualité, rien à redire bravo
2 de agosto de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Jean- Thank you very much for taking the time to share such wonderful feedback with us!
We are delighted to hear that our Technical Support team was able to help you get your D100 working again and that you are very satisfied with your Oakcastle product.
It is fantastic to know that you are happy with the quality and value for money, and we truly appreciate your kind words and strong recommendation of Oakcastle.
We always strive to provide the very best products and customer service, so feedback like yours means a great deal to us.
We hope you continue to enjoy your D100 for many years to come!
Kind regards,
Team Oakcastle
Worked straight out of the box
Worked straight out of the box. Only issue was that I couldn't make 'Resume' work.
31 de julho de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Key,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear that your Oakcastle product worked straight out of the box and that you were happy with your purchase. We’re sorry to hear that you experienced some difficulty with the ‘Resume’ function, and we appreciate you bringing this to our attention.
We truly value your feedback, as it helps us understand where we can continue to improve our products and user experience.
We hope you continue to enjoy using your Oakcastle product for many years to come.
Best regards,
Team Oakcastle
I bought an Oakcastle CD100 personal CD…
I bought an Oakcastle CD100 personal CD player a few months ago from Amazon but recently found that it didn't appear to be working properly or sometimes not at all.
I emailed Tech Support who gave me very prompt reply and helpful advice on what tests to do to try to ascertain what the problem was.
Having started to try these things I then discovered that the fault lay with my listening device and NOT the Player!!
I was very pleased about that as it is an excellent Player, I feel it's worth paying a bit more for as my experience with two previous cheap ones was not at all good!!
The brilliant thing is also that you get very prompt and good helpful advice from Tech Support via email, rather than having to "talk to a Robot" which seems to be the way the world is going now!!!
Keep up the excellent work Oakcastle it's much appreciated.
Jane
30 de julho de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Jane,
Thank you for taking the time to leave us such a wonderful and detailed review about your Oakcastle CD100 and your experience with our Technical Support team.
We’re delighted to hear that our team was able to respond promptly and guide you through the necessary checks to identify the cause of the issue. Most importantly, we’re pleased to hear that the CD100 itself was working correctly and that you’re enjoying the player.
It’s also fantastic to hear your positive comments about our email support. We believe that having real people available to provide clear, helpful assistance is an important part of looking after our customers, and your feedback means a great deal to the team.
Thank you again for your kind words and for choosing Oakcastle. We hope you continue to enjoy your CD100 for many years to come.
Best regards,
Team Oakcastle
My DAB500 had a blank screen or waiting…
My DAB500 had a blank screen or waiting for pc wizard for a few weeks ,I'd done all the steps asked with no positive result.
Through a few emails with Emilyn I was able to resolve the problem and received a replacement. Excellent service and Emilyn was amazing. If only every company had an Emilyn they would be very lucky.
8 de maio de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Nick,
Thank you for taking the time to leave us such wonderful feedback about your experience with Oakcastle Technical Support.
We’re delighted to hear that Emilyn was able to assist you throughout the process and help resolve the issue with your DAB500. We’re especially pleased that a replacement was arranged for you and that you were happy with the service you received.
We’ll be sure to pass your kind words on to Emilyn. Feedback such as yours means a great deal to our team and motivates us to continue providing the helpful, personal support our customers deserve.
We hope you enjoy your replacement DAB500 and continue to enjoy Oakcastle products for many years to come.
Best regards,
Team Oakcastle
Problem solved
I had some technical issues with my Oakcastle DAB 400. Some E-Mails over and there and the problem was solved.
31 de julho de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear customer,
Thank you for taking the time to leave us your feedback.
We’re delighted to hear that our Technical Support team was able to assist you by email and successfully resolve the technical issue with your Oakcastle DAB400.
We always aim to provide clear, helpful support and make resolving any issues as straightforward as possible for our customers. It’s great to know that we were able to get your radio working properly again.
We hope you continue to enjoy your Oakcastle DAB400 for many years to come.
Best regards,
Team Oakcastle
Oakcastle HIFI150
Oakcastle HIFI150
Is stuck in standby mode and wont change. This after disconnecting all wires and unplugging for 30 minutes. It still came back on in stand by mode. The tech site they use (Majority by Zendesk) gave me no answers at all. Their reply's were all about another product. So still waiting to fix my problem.
29 de julho de 2026
Avaliação não solicitada
Resposta da Oakcastle
Dear Ralph,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you're experiencing an issue with your HIFI150.
We have checked with our Technical Support team and can confirm that the troubleshooting guidance provided was specifically for the HIFI150 model you advised us you own. We apologise if there was any misunderstanding regarding the assistance you received.
As the initial troubleshooting steps did not resolve the issue, our Technical Support team has requested a copy of your proof of purchase so they can verify your warranty eligibility and determine the most appropriate next steps. They are actively working with you and remain committed to resolving the issue as quickly as possible.
We appreciate your patience and hope to have this matter resolved for you soon.
Kind regards,
Team Oakcastle
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