Bellissimi! È arrivato in parte danneggiato ma il servizio clienti è stato cortesissimo e con celeri risposte via mail mi ha risolto il problema inviandomi un nuovo pezzo
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Order took about 2-3 weeks to arrive but that is no problem! It was completely worth the wait. The paint quality is outstanding and absolutely vibrant and beautiful ❤️ although the wrapping didn't ful... Ver mais
So much fun! Clean lines and easily identifiable painting sections, complete with a separate reference map and colour card in case any mistakes are made. The paints were great and vibrant, however... Ver mais
A empresa respondeu
Love the many selections. Ordering was easy. The website is amazing and makes the product look very premium. But I am surprised that the packaging that arrived was nowhere near premium. I ordered... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Unleash your creativity with Oenart’s premium paint-by-numbers and diamond painting kits. Perfect for all ages. Shop now and bring art to life!
Informações de contato
The L. Plaza, 367 - 375 Queen's Road Central, HK, Sheung Wan, Hong Kong
- 0653887757
- support@oenart.com
- oenart.com
4,3
Excelente
209 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Polite, helpful and worth the wait!
I had a great experience with Oenart. Although my painting took over a month to arrive, the customer service team was exceptional throughout the wait. They reached out to the carrier on my behalf and stayed in constant contact with updates. They were always polite and very accommodating once the order arrived. Highly recommend them for their professionalism!
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much for your kind words and for your patience! 🌟
We are so glad to hear that our customer service team was able to support you throughout the wait. While a month is definitely longer than our usual 12-day delivery time, we’re happy we could stay in constant contact and ensure everything arrived safely.
Your recommendation means the world to us!
1 set missed
I ordered 4 sets, but only received 3. And they were supposed to be New Year's gifts for the kids!
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
I am so sorry to hear this! I know how disappointing it is to have a missing gift, especially for the kids' New Year's celebration. 😔
Please rest assured that we will get that 4th set to you. Sometimes, due to the size of the order, sets are shipped in separate packages, but we want to make sure you have everything you need.
Please DM us your order number right now. I will personally check the tracking for the missing set and, if it wasn't sent, I'll have a replacement rushed out to you immediately!
It was a very impressive kit
It was a very impressive kit. I cannot wait to finish it up and hang it up on my wall. Excellent quality and easy to assemble.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much! 🌟 We’re thrilled that you’re impressed with the quality and finding it easy to assemble. It’s going to look amazing on your wall!
Great communication and the desire to…
Great communication and the desire to satisfy the customer. I recommand greatly!
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much! 🌟 We truly appreciate the recommendation. Our team works hard to ensure every customer has a great experience, and we're so glad that showed!
I will buy from you soon🤗
I will buy from you soon🤗
So thankfull😘🤗🥰🤣🤣💜🙏💃
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
We can't wait to have you! 🎨✨ Thank you so much for the love and support—we'll be ready whenever you are.
My mistake, good service
I ordered some kits for my kid for Christmas. When I received it, I noticed I made a mistake as I hadn't realized in choosing the filters that it included different kinds of paintings (the website doesnt do 2 filters: I couldnt chose both painting by numbers and the chosen animated). So I had 2 kind of paintings. I wrote to the company and they rushed to deliver 2 other paintings and they even offered me a discount even if it was my mistake. Really happy with their service and so far with the products! And my second delivery arrived just in time!!
30 de novembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much for the kind words! 🌟 We were happy to help fix that mix-up and get the right kits to you just in time for Christmas. We’re thrilled you’re enjoying the service and the paintings! 🎨✨
Ordered a couple of prints for my kids…
Ordered a couple of prints for my kids for Christmas. They were running late so I contacted customer service. They were fantastic and keeping me updated on its progress and doing everything they could to get it as quickly as possible. I’m very grateful for their service and they did a wonderful job keeping me updated. I was pleasantly surprised with the effort. I will gladly order again. And the product is awesome.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much for this lovely review! 🌟 We are so happy to hear that our team could help and that your kids love their new paintings. Your patience means the world to us, and we can’t wait to see you again! 🎨✨
Ordering was easy
Ordering was easy. Shipped one day less than expected. Quality of the canvas is great.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much for your review! 🌟 We are thrilled to hear that your ordering experience was smooth and that your kit arrived even faster than expected.
It’s great to know you’re happy with the quality of the linen canvas. We put a lot of care into ensuring our materials provide the best possible surface for your art. Happy painting! 🎨✨
OTTIMO
ottimi prodotti e centro servizi affidabile che risponde immediatamente a domande e dubbi. Grazie
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Grazie mille per il tuo feedback! 🌟 Siamo felici che tu abbia apprezzato la qualità dei nostri prodotti e la rapidità del nostro servizio clienti.
Lavoriamo sodo per rispondere immediatamente a ogni dubbio, perché vogliamo che la tua esperienza creativa sia perfetta dall'inizio alla fine. Non vediamo l'ora di vedere il tuo capolavoro completato! 🎨✨
Delivery was quick and everything was…
Delivery was quick and everything was packaged nicely. It's a gift for my 8yr old for Christmas which he loved. Need to start the painting still!
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
That is so wonderful to hear! 🌟 We are thrilled that the kit arrived quickly and that your 8-year-old loved his Christmas gift. It’s such a fantastic age to start exploring their inner artist!
We’re sure he’s going to have a blast bringing the canvas to life. Since he’s just starting out, remember that the "lightly colored" areas on the canvas are there to help him stay on track with his color placement. 🎨✨
I ordered on 12/10/25 and it's now…
I ordered on 12/10/25 and it's now 12/24/25 and my order is still states away. If you are reading this please do not do business with oenart. Please check their return policy. This business is a scam as they are trying to make consumers cover the cost and time of shipping items in from china. Just buy from amazon/walmart/etc/becuase you will get your item fast and you can return it.
I asked to cancel my order and to receive a refund since I won't have it in time to give as a christmas gift to my child and they are blaming anything and everyone else. Here's what they wrote to me:"nfortunately, once an order is processed and shipped, we are unable to accept returns due to the nature of our products being made on demand specifically for each customer. Please know that this situation is out of our control...Thank you for your understanding, and I appreciate your patience during this busy season."
This is a really poor business model and even poorer business practice to blame anything and everyone else. You can't ship something to a cusomter in less than two weeks??? That's crazy in today's world and is indicative of what the real motivation is.
Also, I didn't see anything on the website when I was purchasing that items would come from china or that shipping may not arrive by christmas. This is unaccaptable.
Anyone wishing to shop with oenart has been warned.
Update 12/28/2025: Still haven't received the items. Do not shop with Oenart.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
I am truly sorry for the frustration and the delay. Please know we are absolutely not a scam; however, we clearly missed the mark on your expectations for this Christmas gift.
To clarify our process, each kit is custom-made on demand, which requires 2 days for processing plus a typical 12-day delivery window. During the holiday season, international custom clearance can unfortunately add several days to that timeline, which is a factor outside of our direct control. Because each canvas is printed specifically for you, we generally cannot accept returns for resale, but we understand how upsetting this timing is for your child's gift.
Please DM us your order number. We want to work with you to find a middle ground and a fair solution to make this right, as our team is dedicated to helping our customers! 🎨✨
With only days leading up to Christmas…
With only days leading up to Christmas I anxiously waited for my paint by numbers to arrive. The team responded quickly and reassured me that the painting would arrive in time. It arrived Christmas Eve with time to spare! Im so excited for my daughter to see this! Thank you!
24 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
That is so wonderful to hear! 🌟 We are thrilled that your kit arrived just in time on Christmas Eve. There’s nothing like that last-minute holiday magic, and we’re so glad our team could help reassure you along the way.
We hope your daughter absolutely loves her gift and has a blast bringing the painting to life! Thank you for sharing your experience and for trusting us with such a special Christmas surprise. 🎨✨
Some of the best customer service I…
Some of the best customer service I have experienced.
So a little backstory. I ordered a kit for my daughter for a Christmas gift around the beginning of Dec and as happens I received the wrong kit.
I contacted Oneart immediately, and after a couple back and forths between us, with photos etc. by the next afternoon they had dispatched the correct kit which I received yesterday. It took around two weeks which is incredibly fast for my neck of the woods.
I'm very excited for her to receive the kit and I am very impressed with the customer service team.
The kit looks lovely i can't wait to see how it turns out for her. It came very nicely packaged- rolled so there are no creases to deal with and lightly colored printed guide of the art on the numbered canvas to help with color placement. I did order the frame yourself one but I didn't look to see how difficult that part will be so I can't comment on that part. I think she will have a lot of fun doing this and I am quite tempted to order one for myself.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much for this wonderful feedback! 🌟 We are so happy to hear that our team was able to resolve the mix-up quickly and get the correct kit to you in time for your daughter’s gift.
It’s great that you noticed the lightly colored guide on the canvas; it really helps make the painting process even more enjoyable! Regarding the DIY frame, it’s designed to be very beginner-friendly, and we think she’ll have a blast putting it all together. Don’t be surprised if you end up wanting one for yourself—it’s a very addictive (and relaxing) hobby! 🎨✨
Hot here in great time
Not sure the quality of what it looks like yet since I have not finished the piece but the speed of getting here and the price is great.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
That’s great to hear! 🌟 We’re so glad your kit arrived quickly and that you’re happy with the price.
Take your time with the painting—it’s a wonderful way to relax. We’re confident you’ll love the quality of the final result once those colors start filling in! 🎨✨
The quality was amazing and the…
The quality was amazing and the puictures turned out great! They did take a while to ship though.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
That is so awesome to hear! 🌟 We are thrilled that you loved the quality and that your pictures turned out great.
Since we print every kit to order, it can take a bit of time—usually around 2 weeks—especially when we're busy during the holidays. We really appreciate your patience while we made sure your masterpiece was perfect! 🎨✨
Decent delivery time and great product
Delivery was reasonably quick and great product quality
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much for the review! 🌟 We’re thrilled to hear that you’re happy with the quality and that the delivery met your expectations.
We take great pride in making sure our canvases and paints are top-notch for our fans. Happy painting! 🎨✨
Im very impressed!
The shipping time from China to New Zealand was impressive, especially over the holiday period.
The items were exactly as I'd thought they'd. Im excited to see my daughter paint them. I'd definitely buy again.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
That is so wonderful to hear! 🇳🇿 We’re thrilled that your order made it to New Zealand so quickly, even during the busy holiday rush.
It’s great to know the kits were exactly what you expected. We can’t wait for your daughter to start painting her favorite characters—it’s such a fun and relaxing way to bring them to life! 🎨✨
Clear communication
Clear communication, good product, reasonable shipping times.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much! 💖 We’re thrilled you enjoyed the communication and the quality of your kit.
Since each order is printed just for you, we do our best to keep shipping as fast as possible—usually arriving in about 2 weeks! Happy painting! 🎨✨
Fabulous customer service
From first contact, a question asked on a Facebook ad, the customer service was second to none. I'm usually wary about buying from Facebook, but the speed & content of replies gave me confidence to order. Delivery was fast with order tracking at every stage. Haven't actually opened package, as it's a Christmas present for my son, but if it's anywhere near the standard of the customer service, I'll be very happy.
4 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much for the wonderful review! 💖 We are thrilled that our quick responses on Facebook gave you the confidence to shop with us.
We are so glad to hear your order arrived quickly and that you found the tracking helpful! 📦✨ We hope your son loves his Christmas present—happy painting to you both!
Primo customer service!
Ordered multiple paintings shipping to multiple addresses. Customer service responded immediately (on a Saturday no less!) to help ensure proper info and gift wrapped as a courtesy! I can’t wait to receive and paint!
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Oenart
Thank you so much for the fantastic review! 💖 We’re so glad we could help you organize those multiple orders and get everything gift-wrapped for you—even on a Saturday! 🎁✨
We can't wait for the packages to arrive so you can start painting. Happy holidays!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.