Oenart Avaliações 

209
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bellissimi! È arrivato in parte danneggiato ma il servizio clienti è stato cortesissimo e con celeri risposte via mail mi ha risolto il problema inviandomi un nuovo pezzo

Avaliado com 5 de um total de 5 estrelas

Order took about 2-3 weeks to arrive but that is no problem! It was completely worth the wait. The paint quality is outstanding and absolutely vibrant and beautiful ❤️ although the wrapping didn't ful... Ver mais

Avaliado com 4 de um total de 5 estrelas

So much fun! Clean lines and easily identifiable painting sections, complete with a separate reference map and colour card in case any mistakes are made. The paints were great and vibrant, however... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Love the many selections. Ordering was easy. The website is amazing and makes the product look very premium. But I am surprised that the packaging that arrived was nowhere near premium. I ordered... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Materiais Artísticos

Escrito pela empresa

Unleash your creativity with Oenart’s premium paint-by-numbers and diamond painting kits. Perfect for all ages. Shop now and bring art to life!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

209 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(209)

173 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Yes so I love this company. Great customer service!

Yes so I love this company. Anytime I need extra paint they send it FOR FREE!

So recently I got my demon slayer paint by numbers in and some of the paint was dried up. So I ended up messaging Oneart on facebook. They offered to send me free paint. A couple of days later my son tripped and fell on my canvas and it ended uo getting g ripped up pretty bad.

I messaged them again to tell them and they offered to send me another canvas and paints FREE OF CHARGE! needless to say I was VERY happy with the customer service I received. 10/10 recommend!!

28 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

This is absolutely wonderful to hear! We are thrilled we could step in and replace both the dried paint and the canvas after the accident. We believe in keeping our customers happy! Thank you for the 10/10 recommendation and your loyalty! ✨

Avaliado com 5 de um total de 5 estrelas

We ordered Okaza diamond painting and…

We ordered Okaza diamond painting and it turned out to look EPIC! The picture it self is nicely designed and materials are good quality. Delivery was also fast. Overall perfect experience :) will be ordering more.

15 de outubro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

That is wonderful feedback! We are so glad your Okazaki diamond painting turned out EPIC, and that you were pleased with the design and materials. We look forward to your next order! ✨

Avaliado com 5 de um total de 5 estrelas

Fantastic Customer Service

The customer service is possibly one of the best I have ever dealt with.

They responded quickly to my questions ( I had a lot) and were kind and answered everything with kindness and professionally.

I will definitely order from here again just because they were attentive to my needs.

21 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

This is absolutely wonderful feedback! 🎉 We are thrilled to hear our team's responsiveness and professionalism made such a great impression. We look forward to your next order! ✨

Avaliado com 4 de um total de 5 estrelas

My order was delivered as promised

My order was delivered as promised, but very disappointed that it was in a plain box, instead of the advertised box. It is a Christmas gift for my granddaughter.

24 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We are truly sorry the order arrived in a plain box, especially since it's a Christmas gift for your granddaughter! We understand the presentation matters. Please DM us immediately with your order number so we can look into this and see how we can make things right! 🙏

Avaliado com 5 de um total de 5 estrelas

AMAZING EXPERIENCE

Not only are the paints, canvas and brushes high quality but the customer service is phenomenal! Every time I have a question, the oenart team has been highly responsive and really accommodating. 100% will buy from them again.

27 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

This is amazing feedback! 🎉 We are so glad you found the paints, canvas, and brushes to be high quality, and we are especially proud to hear that our customer service was phenomenal! We can't wait for your next order! ✨

Avaliado com 5 de um total de 5 estrelas

We had a good experience with this…

We had a good experience with this vendor. They were very responsive and was able to change my order because my kids change their mind on the art they wanted to do.

The product was well made and had everything we need to start the project. I kids are enjoying completing their anime art.

We will definitely re-order.

4 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We are so glad we could help you quickly change the order—we know how fast kids change their minds! 😅 Thank you for the wonderful feedback on our service and product quality. We are thrilled your kids are enjoying their art! 🎉

Avaliado com 2 de um total de 5 estrelas

Be aware the amount is in US dollars

Be aware the amount is in US dollars. My order and receipt did not say this. Wouldn’t have purchased if it did as it’s double the price.

1 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We are truly sorry and apologize for the lack of clarity regarding the currency on your order and receipt. That is completely unacceptable, and we are urgently reviewing our confirmation process to ensure it clearly states USD. Please DM us immediately so we can look into your purchase and see how we can help! 🙏

Avaliado com 5 de um total de 5 estrelas

They give me update often

They give me update often where's my painting. Im on the otherside of the world and it arrive quickly. In 12 days i got my things and all. Im happy with what i purchase.

19 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We are so glad we could keep you updated often! 🎉 We're thrilled your painting arrived quickly in just 12 days on the other side of the world. Thank you for your purchase and wonderful feedback! ✨

Avaliado com 5 de um total de 5 estrelas

Love this place!!!

Love this place!!!! Been getting several jujutsu kaisen portraits here now and everthing have been so awesome!!! The paint by numbers portraits are so easy to start and I have zero experience of painting!! The paints are such a good quality! I am actually really proud of myself of making such a beutifull thing (Even though all the credit goes to oenart for making such a great canvases). I also absolutely adore the diamond paintings! You get everything you need and this painting has really helped to ease my anxiety (you should really try these!!). The canvases looks exactly like they appear on the website. And their customer service is the best I ever had! They always answer my stupid questions with such a Grace and I always feel so apprieceted! I am truly oppsessed with this store!!

11 de setembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

This is absolutely wonderful! We are thrilled you're obsessed with our kits and so proud you're making such beautiful art with zero experience! Hearing that the painting has truly helped to ease your anxiety is the highest compliment we could ever receive. Thank you for the shout-out to our customer service—we are here for every question! ❤️

Avaliado com 5 de um total de 5 estrelas

Had a rocky start but was able to get…

Had a rocky start but was able to get it quickly resolved due to their customer service team. Thank you guys!

30 de outubro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We are so glad our team was able to quickly resolve the issue for you! Thank you for the kind words about our customer service. We appreciate your patience! 🤝

Avaliado com 5 de um total de 5 estrelas

Bought this for my 11 year old daughter…

Bought this for my 11 year old daughter that's in love with demon Slayer and she's been into it for hours a day and loves it.

10 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

Fantastic! We love that our kits are a hit with young fans and that she's spending so many hours creating. That's the best feedback! 👍

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, very responsive and helpful. Shipping was timely and quick. Very happy with my purchases.

15 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

Thank you so much for this wonderful feedback! We are thrilled to hear you had such an excellent experience with our customer service and received your purchases quickly. Enjoy! 🎉

Avaliado com 1 de um total de 5 estrelas

This site is not safe

This site is not safe. They sell your credit card info. The site looks trustworthy but visa knows better. They saved me, by not allowing to pay and blocking my card. But it costs me a new card.
The lock is not on when you pay and the signs giving the false idea that it is safe with visa, master card etcetera are fake.

14 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We are truly sorry to hear your card was blocked and understand your concern. We want to be absolutely clear: Oenart does not store or sell any credit card information. 🙏 All payments are processed securely through world-class, third-party services (like Visa and PayPal) which adhere to the highest security standards. Your bank likely flagged the international transaction, which is common. Please DM us with details so we can help you place your order safely! 🤝

Avaliado com 4 de um total de 5 estrelas

Great products, doubke check orders

Easy, convenient. Comes with wverything i needed for a fun afternoon with the kids. My only criticism is how they differentiate between diamond paintings and paint by numbers on the website. Its 100% my fault for not double checking but i accidenntally ordered dimond paintings instead of paint by numbers 2x. I think a solid colored background for the icons to distinguish between the 2 would go a long way

7 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We are thrilled you enjoyed the products and had a fun afternoon with the kids! 🎉 We sincerely apologize for the confusion between PBN and Diamond Paintings. Your suggestion about the solid colored icon background is brilliant! We are taking this feedback directly to our design team to fix that clarity issue. Thank you so much! 🙏

Avaliado com 5 de um total de 5 estrelas

Received my order and very pleased with…

Received my order and very pleased with the packaging, instructions and quality. Notably good customer service improved my order as a first timer. Will buy again.

30 de outubro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

Thank you so much for this wonderful review! 🎉 We are so pleased you loved the packaging, quality, and especially our customer service. We can't wait to welcome you back for your next order! ✨

Avaliado com 4 de um total de 5 estrelas

The idea sounds great

The idea sounds great, and I’m having do much fun

12 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

Fantastic! We are so glad you are having so much fun with the idea! 🎉 Enjoy the process! 🎨

Avaliado com 5 de um total de 5 estrelas

Great customer service.

This is my first time ordering from Oenart. I have been having issues with the delivery company saying my address doesn't exist, and the customer representatives from Oenart have been nothing but great. They responded to my messages really quickly, and they also messaged me asking for updates. They were in constant contact with the delivery company. They even resent me my order free of charge to ensure I receive it, even if the issue wasn't caused by them. The wonderful customer service I received is going to make me a returning customer for sure!

9 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We truly appreciate you sharing your experience! 🙏 We were happy to be in constant contact and resend your order quickly. We believe great customer service is key, and we're so glad you'll be returning! Enjoy your painting! 🎨

Avaliado com 5 de um total de 5 estrelas

Customer Service was Understanding

I accidentally ordered the wrong version of a painting and Oenart customer support was very understanding and prompt in helping find a resolution and sent me the painting I wanted for free (with me paying for shipping).

Very impressed with how they handled customer inquiries - they always updated me with the timeline in which they would answer so I would be able to know what to expect.

10 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

Thank you so much for this wonderful review! ✨ We're thrilled we could quickly find a resolution for your order and that you found our customer support team to be so understanding and prompt. We always aim for transparent communication! 🙏

Avaliado com 3 de um total de 5 estrelas

Packaging was disappointing

The canvas looks good but i haven't used the colors yet.
I'm pretty disappointed with how they were were packed in 1 box instead of being individual packaging since they are presents for different people. That's just cutting corners.

5 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We appreciate the feedback on the canvas quality, but we are truly sorry the packaging wasn't suitable for your gifts! 🎁 We want to make this right. Please reach out to us directly with your order number, and we will do our very best to help out! 🙏

Avaliado com 5 de um total de 5 estrelas

I love it

I love it! The product is amazing, more than enough paint. Although I would definitely recommend springing for the extra brush set, as the detail is is also pretty extensive. Definitely making that part of my next purchase 😌

3 de novembro de 2025
Avaliação não solicitada
logotipo da Oenart

Resposta da Oenart

We love hearing that the product is amazing and the paint was plentiful! 🤩 That's excellent advice about the extra brush set—thank you for the helpful recommendation! Feel free to DM us if you need anything at all.

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