OfficeChairs USA Avaliações 1.465

Working from home I found myself in need of an office chair that would hold up to daily use and my weight. If you find yourself in my shoes you have no doubt found there isn't a lot to choose from. At least, not from the standard online retailers. Outside of those normal retail markets, I find most things pretty sketchy. You'll be relieved to know that OfficeChairs USA is backed up by a real US-based retail location. The chat support was quick and knowledgeable and I had a product and configuration picked out in about ten minutes. Checkout and payment was hassle-free and shipping was quick. I love my new chair!

No follow-up or communication. Serious deficiency in customer service following through on questions.

Chair arrived well packaged and was easy to assemble. The seat has 4 glue (?) spots I have not tried to remove yet. It is imbedded in the cloth so I need make sure it does not damage or tear the material. Adjusting the seat and back takes time since it is a preference. But so far my hips don’t hurt, which is great!

Love this chair, arrived in great condition and was easy to assemble. I like that the arm rests are adjustable, and the back support feels good!

Beautiful chair, fair price. Delivered as promised in perfect condition. Thank you

It was a pleasure to work with Tyler. He is truly an asset for your company. We first ordered a few waiting room/medical clinic chairs to check the fabric and quality. We were very impressed and ordered 24 more for both offices. Looking forward to our office upgrade.

Tyler made my decision to buy

Absolutely the best office chair I have ever had. Helps so much with my herniated disc issue and hip/knee arthritis. Cant believe I found you! Highly recommend.

HORRIBLE CUSTOMER SERVICE. save yourself the pain and order from elsewhere. my order came three months after paying because the factory was out of the colour i paid for, which is not a great start, but fine otherwise, but then no updates on delivery whatsoever. and when the day finally arrived, of course i was out of town. tried coordinating with customer service to have the package held but slow in response. was promised that the package would not be delivered without my signature which was an outright lie. package was delivered, had to go through hoops to get it in safe hands, asked customer service for help in figuring out solutions and all they said was "sorry can't help you." absolutely useless twits running this joke of a business.

Somehow we bought the wrong sized table; Office Chairs recommended replacing the top rather than pay high return fees and delaying our office from having use of this top in the meantime. It was a great idea. The shipment was delayed longer than anticipated, only reason not a 5 star, but it was the holidays so I'm very happy with this company and their support.

Product was exactly as ordered and arrived ahead of schedule. The communication from purchase through delivery was excellent. I would order from OfficeChairs USA again without hesitation!

The entire experience was pretty easy. The website had explanatory text to indicate when my product would be available to ship and a delivery estimate that overrode the pre-covid expectations. Every time there was a status update on my shipment, I got a notification. I didn’t have to contact anyone, but I get the feeling that I would have gotten great customer service, based on the attentiveness to proactive communication. In fact, the only reason I had to dock a star was because they used FedEx to deliver. FedEx changed the delivery date twice, both times AFTER they exceeded the original expected date. For a small box that’s less of an issue than an office chair, so it is fairly important to have some idea of when it would arrive. My previous experiences with FedEx made me worry that I was going to have a bigger problem, but my chair finally came after two delays. FedEx is the worst, and I would gladly have paid extra to ensure that a competent carrier handled my shipment. Other than this, the entire experience of buying an office chair was great!

Staff helpful and my parts were shipped promptly.

The folks at OfficeChairs USA did a great job filling this late, holiday order for us. The chair we ordered was rather a custom one, yet it arrived, as promised, in good time and well packaged. The quality was as described: robust construction and sized to fit our petit daughter, who needed it for her home office. I was impressed by the correspondence from their Manager for E-Commerce, who was truthful and polite. I would not hesitate to recommend OfficeChairs USA to anyone needing office furniture, they did a great job for us!

Chair was too small for my tall grandson. The stated return policy was not to my satisfaction but Office Chairs worked with me to reach a satisfactory agreement. They were respectful and courteous throughout the process.

No real problems.
People I talked to were very helpful!
Only problem, so far, is the length of time for delivery.

Order showed up and everything was in good condition.

Excellent service from purchase, through delivery and answered questions for me afterwards. I am thrilled with my investment in a great office chair and very impressed with the service here. Thank you