Official Car Mats Avaliações 

6.020
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A couple of years back I bought a set of your mats for a Skoda Fabia (23) and was well impressed by them. I have now recently changed my car for another Skoda Fabia (26) which came with official Sk... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered my carmats and was great communication from start to finish. I ordered the wrong year for my car which all mats fitted when they came apart from the driver side mat , I rang them and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My second time of using Official car mats, order placed 3 days later received. Value for money good quality well pleased with my mates, would recommend this company above others.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The ordering process was straightforward - enter your car's reg. number, select the type of mat you want and the right fit is ensured. Choose what add-ons you might want (colours, edge trim, etc.) and... Ver mais

Detalhes da empresa

  1. Loja de Acessórios Automotivos
  2. também em
  3. Atacadista de Peças para Carros
  4. Estofamento de Carro
  5. Fabricante de Autopeças
  6. Fabricante de Carpetes

Escrito pela empresa

We have been manufacturing car mats for over 30 years so as you can imagine we are getting pretty good at it by now.. Exact fit car mats for all Uk makes and models, available in a range of qualities, coloured edging and we can even personalise the car mats for you with your own unique message to add a bit of fun. Official Car Mats offer something more exciting and more individual than the other car mat suppliers in the UK for those that have a passion for their sports and their car! 1991 - The Company was founded (WOW that makes us 33 years old) We initially launched supplying car mats and accessories to the UK & Eire new and used car franchise dealers 1998 - Started to manufacture car mats for sale as official merchandise in the football club shops Today we have a dedicated team of hard working staff, who produce over 5,000 car mats per week. We can manufacture car mats for all UK makes and models, car mats to fit Ford cars, Hyundai Cars, Kia Cars to Volkswagen Cars.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(6.020)

147 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My cat mats are absolutely beautiful

My cat mats are absolutely beautiful! I couldn’t be more happy with my choice of using this company. The quality is unreal and the embroidery is spot on. Real attention to detail. Would 100% use again!!!

3 de setembro de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

Thank you for your 5 star review, we love the Pink Bow design to choose to finish your mat along with your personalisation.

Avaliado com 5 de um total de 5 estrelas

Excellent quality mats

Excellent quality mats, arrived on time and fitted my car perfectly. Highly recommended.

18 de agosto de 2025
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Resposta da Official Car Mats

Thank you for your 5 star review for your perfectly fitted car mats.

Avaliado com 5 de um total de 5 estrelas

A superb company and product.

Official car mats have just made a full set of mats for my 2025 MG HS PHEV, the quality of the actual carpet is excellent, its is a straight pile carpet which does not cling onto to debris like the usual cheap loop type matting, the fit is excellent and value for money is superb. They also went out of their way to deliver them quickly prior to my holidays.
An excellent company to deal with, Jeff Golding,

27 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

Thank you for ordering your tailored to fit car mats from Official car mats

Avaliado com 5 de um total de 5 estrelas

Absolutely love my new car Mats

Absolutely love my new car Mats! Fit perfect and they are such good quality. Would highly recommend. Thanks again!

27 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

Perfect review for your tailored to fit car mats, thank you

Avaliado com 5 de um total de 5 estrelas

Excellent product and service

I ordered a rubber boot mat for my Audi A4 estate. Unfortunately, when it arrived it had a slight split in it that had happened during transit. The company sent a replacement mat straight away with no fuss. I’m delighted with the boot mat and I’m super impressed with their Customer Service. First class all round and thoroughly recommended.

27 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

I am glad we were able to resolve this for you quickly and appreciate the 5 star review.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Mats arrived in good time and well packaged. Although I had an issue with one of the clips, my email was replied to within 30 min and true to their word I had a replacement within a few days.
I would have no hesitation to order from the again. The mats were of an excellent quality. I highly recommend them.

18 de julho de 2025
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Resposta da Official Car Mats

I am glad we could assist and resolve any issues you were having quickly, thank you for your 5 star review.

Avaliado com 5 de um total de 5 estrelas

Audi A3 Sportback 2025

I ordered an Upper Boot Mat for an Audi A3 Sportback 2025, the mat now fitted to my car is absolutely perfect.
I had a bespoke mat cut to fit my car, the quality and fit are excellent, and I can't rate this company enough.
I have to thank the Sales and Licensing Director "Dawn" who arranged to have a bespoke mat cut.
I will definitely be using this company again for all my future car mats needs.
A Happy Customer.

8 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

Thank you for ordering your Boot mat and for the 5 star review.

Avaliado com 5 de um total de 5 estrelas

Great quality

Great quality. Fast delivery.

18 de julho de 2025
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Resposta da Official Car Mats

Great 5 star review, we appreciate this

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, made to measure carpet mats for my new Volvo XC90 as Volvo forgot to put them in when I collected my car. They're high quality and fit perfectly. Highly recommend.

15 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

Thank you for ordering your tailored to fit car mats to fit your Volvo XC90 from Official Car mats.

Avaliado com 5 de um total de 5 estrelas

Good quality and well made mats

Good quality and well made mats. I'm well chuffed and would highly recommend. Thanks!

12 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

We are well chuffed with this review, thank you for taking the time to review Official Car mats

Avaliado com 5 de um total de 5 estrelas

Great work

Orderd on a Monday been made n delivered by wensday look great I'm so happy fast work if need to would use again

13 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

Quick delivery of car mats, thank you for letting us know and taking the time to leave this 5 star review.

Avaliado com 5 de um total de 5 estrelas

Great customer service, fantastic product!

Having a senior moment, I ordered some embroidered car mats for my wifes car. Mistakenly they came with the Chelsea FC badge. As a Leeds United fan this didn't go down too well. I tried to remove the badges and only partially succesful as you could see where they had been. And to the rescue, amazing customer support and they are being swapped out for me. Thank you, above and beyond customer service!
By the way, quick delivery, excellent product too.

13 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

I am glad we could arrange the correct mat for you, as mistakes can happen, we are here to resolve this.

Avaliado com 5 de um total de 5 estrelas

FAB U LOUS!! ⭐️⭐️⭐️⭐️⭐️⭐️

Well for a start, I’d give this company ⭐️⭐️⭐️⭐️⭐️⭐️ rating. My car mats are absolutely fabulous and they are better than I expected, the quality, the colours, the requested embroidery and fit are all excellent. Communication was ace, I received emails with updates on every stage from purchase to delivery. I can highly recommend if you are looking to replace or just change your car mats. I know I will definitely be back as I have it in mind to purchase some as gifts.

6 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

We really appreciate your review and thank you for ordering your tailored to fit car mats from Official Car mats

Avaliado com 1 de um total de 5 estrelas

Ordered rubber mats that arrived with a…

Ordered rubber mats that arrived with a strong, unpleasant chemical odour — completely unusable inside a car. Reported the issue immediately and returned them, but was only given a partial refund and had to pay return postage myself.

This isn’t about the money — it’s about principle. The mats were clearly not fit for purpose, and the company refused to follow basic consumer rights. Reported to Trading Standards.

Avoid.

EDIT - post reply from Official Car Mats:

Thank you for the response — but your reply is still misleading.

You did not issue a full refund initially — £3 was deducted and only refunded after I raised the issue. You have not reimbursed the return postage, despite the mats being not fit for purpose due to a strong and persistent chemical odour that made them unusable in a vehicle.

Stating that the smell is “normal” doesn’t override the fact that this product failed to meet its intended use. If this level of odour is expected, it should be clearly disclosed on the product page, along with the option to select low-odour HD rubber.

Under the Consumer Rights Act 2015, I am entitled to a full refund including all postage costs when the product is faulty or unfit for use — regardless of your internal returns policy.

This is not about money. It’s about the principle of fair treatment and legal compliance. I’ve reported the matter to Trading Standards and will continue to share my experience to help others make informed decisions.

30 de julho de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

Good afternoon - all though our policy is for refunds to be issued less the cost of the carriage - I can confirm that the full refund was made to you upon receipt of your returned order, both for the cost of the mat and the cost of the carriage to you - please check your refund notification sent days before this review. I am happy to send the refund references for payments made to you.

We supply thousands of rubber car mats per month, our Automotive grade rubber carmats will give off a rubber odour, the product is cut from rubber material and despatched, the odour is caused by trapped compounds, this odour does break down and disappear, we do have a low odour option of HD rubber advertised, however we were completely happy to deal with your concern as soon as we heard from you. happy to accept the return of the bespoke manufactured product and have refunded 100% of the cost of the product. we are a family business manufacturing and trading for over 30 year's, we are happy to send any documentation trading standard require, however all visible on the terms of sale on our website. I am sorry you are not satisfied in this instance.

Avaliado com 5 de um total de 5 estrelas

Very pleased with this company

Very pleased with this company. Had a slight problem but they resolved it quickly and efficiently. Highly recommend.

5 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

Thank you for ordering from Official Car mats, we are happy we could resolve your issue for you.

Avaliado com 5 de um total de 5 estrelas

Citreon c3 car mats …

Ordered 4 new mats turned up 8 days later , fitted exactly into the foot mat pins

5 de agosto de 2025
Avaliação não solicitada
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Resposta da Official Car Mats

We appreciate your review for Official Car mats.

Avaliado com 5 de um total de 5 estrelas

Should have paid more and got the…

Should have paid more and got the better matt but over all finish and fitting is spot on
And the stitching of the txt is very impresive whould recommend every time without a doubt

18 de julho de 2025
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Resposta da Official Car Mats

Thank you for ordering your embroidered, tailored to fit car mats from Official Car mats

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. The mats fit perfect in my car and look great. Would definitely recommend Official Car Mats

18 de julho de 2025
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Resposta da Official Car Mats

Excellent review, we appreciate yo taking the time to review your car mats.

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