I bought a Masterdrive AI 2 a year ago. A very solid piece of equipment. I use it practically every night before I go to bed. It really works hard massaging the muscles. The heat feels great. I a... Ver mais
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Veja o que dizem as avaliações
The shopping experience using their website is an awesome experience. It provides enough details to help me make decisions which model and product to buy. I also found their sales rep (Rick), whom I s... Ver mais
I trust that Ogawa makes a good product, professional like Ethan and Sara are just what the company needs to seal the deal! Ethan is knowledgeable, patience and helpful, all the needed qualities to... Ver mais
Ogawa World did what they said they would do on their website; Price match authorized dealers, and they did just that. Very pleased with their quick response and customer service. More online retailer... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.
Informações de contato
861 S Oak Park, 91724, Covina, Estados Unidos
- 844-438-6429
- support@ogawaworldusa.com
- ogawaworldusa.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Better experience than I'd hoped for!
So I have been researching massage chairs for a few weeks now. I stumbled upon your website and called your company and I spoke to Rick. Rick was wonderful from his personality to his knowledge of your products. I was really just looking around but Rick actually sold me a chair today. He walked me through every aspect of the things I needed to know as well as giving me his personal opinion of the products which seemef genuine. Thanks Rick!
Service was impeccable.
Rick was awesome answering all of our…
Rick was awesome answering all of our questions!!! Looking forward to taking the new chair for a “ride”.
Highly recommend buying direct
I had super pleasant, ultra relaxed buying experience. Salesperson was polite and super knowledgeable helped educate and guide me to where I needed to be. So much better to buy direct and talk to someone in person!!!!
Fast and friendly
Ogawa makes an incredible product and…
Ogawa makes an incredible product and the customer service teams are first class! I couldn’t be more confident in purchasing, I am a happy customer.
Rick was extremely helpful!!
Great buying experience.
Ogawa rep called back pretty quickly…
Ogawa rep called back pretty quickly after online request. Very polite and informative about their product offerings and what was actually available. Nice overview of features at various price levels. Treated us like we were close friends and we made a deal. Many thanks for their time and effort. Look forward to the products arrival!
Great Product
Very thorough chat feature with a knowledgeable salesperson who answered my questions quickly and accurately. Got a good discount too.
Massage Chair - Double Dog Dare
Buying a massage chair that fits ones needs and functional capabilities is a challenge even for the most conscientious and thoroughly researching consumer. The www. ogawaworldusa.com team puts all this to “rest”. “Dedication to Quality And Service” are not just written words at Ogawa. Ogawas expert specialist assist and help in identifying how to get the best massage care with the features that will benefit your particular needs.
Rick and Sarah in customer service are exceedingly patient, knowledgeable and informative. Through their investigative approach they assist in the wide selection of quality chairs making sure that I received the massage chair that was tailored to my specific needs that greatly improved my overall well-being.
Rick
Rick was very helpful in completing my order. Great phone personality!
Top notch company with responsive and…
Top notch company with responsive and exceptional customer service. Will recommend based on my experience so far
Great customer service
What a great customer service team! My initial call went to voice mail I was so surprised to get a call back from Rick. He was able to answer all my questions and helped me decide on an upgraded model at a fantastic sale price. His experience in customer care shined when he helped me understand the features of the chair in addition to a bit of confusion on the color name and description, which was not described accurately on the web site I was viewing. His knowledge on inventory and what and when chairs would be available was outstanding. Thank you all for your good work it’s a gift.
I had some purchase inquiry about Ogawa…
I had some purchase inquiry about Ogawa MasterDrive massage chair. I sent several emails to Sarah at Ogawa Support and response to my emails were prompt. At the time of placing the order, I ran into some issues and Rick via Online chat was able to answer all my questions. Looking forward to the delivery of the massage chair.
Excellent service
Excellent service! Left phone number and received call back within 1 minute! Answered all questions and very professional.
Rick was super helpful!!!
Rick at Ogawa provided great insight…
Rick at Ogawa provided great insight and assistance in our 2nd purchase.
Thanks Rick!
Brian
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