I bought a Masterdrive AI 2 a year ago. A very solid piece of equipment. I use it practically every night before I go to bed. It really works hard massaging the muscles. The heat feels great. I a... Ver mais
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Veja o que dizem as avaliações
The shopping experience using their website is an awesome experience. It provides enough details to help me make decisions which model and product to buy. I also found their sales rep (Rick), whom I s... Ver mais
I trust that Ogawa makes a good product, professional like Ethan and Sara are just what the company needs to seal the deal! Ethan is knowledgeable, patience and helpful, all the needed qualities to... Ver mais
Ogawa World did what they said they would do on their website; Price match authorized dealers, and they did just that. Very pleased with their quick response and customer service. More online retailer... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
At Ogawa, we know it’s all about our customers. As an international leader and manufacturer, we keep you in our hearts and mind when designing massage and exercise equipment. Our ultimate goal is to promote health and wellness through advanced products that are user friendly and reliable. We are dedicated to creating products that are innovative, safe, and effective. That’s the Ogawa Difference.
Informações de contato
861 S Oak Park, 91724, Covina, Estados Unidos
- 844-438-6429
- support@ogawaworldusa.com
- ogawaworldusa.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly and informative!
Thank you for answering all my questions. I contacted them many times before making my selection. I received friendly and very informative answers to all my many questions. Excellent customer service!
My question was answered quickly even…
My question was answered quickly even it is Sunday. Order process is smooth and good customer support
Outstanding
Prompt, courteous, knowledgable and professional. I recommend this company wholeheartedly
Very polite and helpful
Very hard to do the contact on the phone

Resposta da Ogawa World USA
Rick was great to work with
Rick was great to work with. Highly recommend
Been a pleasure ordering my chair with…
Been a pleasure ordering my chair with Rick.
He was very informative & patient with answering the many questions & concerns I had before ordering.
Ogawa Review
This first time experiencing with purchasing from Ogawa was nothing but exceptional. The website was clear and informative with good supporting videos and details on the massage chairs. Customer service (Rick) was phenomenal with recommendations and advice on the best fit for my parents. He was very friendly and took the time to find what was best for us. Overall, this company knows what they're doing and knows how to please their customers.
Excellent service
Excellent service. Rick was the best to work with! Super knowledgeable about the products. Helped me make a great decision.
Excellent chair and customer service
Great way to demo massage chairs
Great way to demo massage chairs. Best warranty by far
Rick with Ogawa World USA is Awesome
Rick with Ogawa World USA is Awesome. He literally answered every question I had and never made me feel rushed. Our neighbor has this exact chair and we are so excited to get ours. If the chair is anything like the customer service that we received from Rick we are going to be beyond happy!
I was very pleased with Rick as his…
I was very pleased with Rick as his advice and knowledge appeared genuine. He was courteous and was willing to help in any way. It was a pleasure talking and dealing with nim
Great customer service experience
I called customer service to inquire about the Ogawa refresh plus, Rick was very professional and answered all my questions with great detail, then I made the purchase online and can't wait to get my chair!
I shopped on line for a massage chair
I shopped on line for a massage chair, I came across RICK. after speaking to him recommend, cozzia qi to fill my needs.what a fantastic chair.the only problem i have is that I am addicted to it.i cant stay off of it.but I dont consider that a problem it takes a lot of pain from my hips away. so if your looking for a chair this is it.
So easy to apply and buy my new chair
So easy to apply and buy my new chair. I can't wait to get it.
Try before you buy
Was having a hard time finding a place to look at and sit in a massage chair. Contacted Ogawa and setup an appointment to visit their show room. They had 6-8 different models of chairs to tryout. If you are looking for a massage chair and want to try different models before you buy, then this is the place. Rick was our salesman and thing could not have gone better.
Highly recommend Rick and the Ogawa line of massage chairs.
Friendly
Friendly, helpful and efficient salesman.
Needed to reschedule delivery. Company was so understanding and met our needs.
Massage chair is beautiful and of high quality.
The black & ivory looks lovely in our family room.
Great customer service!
Very Helpful
I truly appreciated the patience the salesperson took with me in answering all my questions about the product I was purchasing. Very friendly and helpful
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