I placed an order with Oh Doggy and delivery was pretty quick. Everything was intact and the use by dates were good and long too. This is important to me as I usually order enough for several months.... Ver mais
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Veja o que dizem as avaliações
I strongly advise against it. The shipment was delayed, and my messages were completely ignored. They most likely sell items they don't actually have in stock. They generate a shipping label but don'... Ver mais
A empresa respondeu
Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... Ver mais
A empresa respondeu
This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.
Informações de contato
Reino Unido
- woof@ohdoggy.co.uk
- ohdoggy.co.uk
4,3
Excelente
307 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I waited and waited for tracking info
I waited and waited for tracking info, but then when I embedded you, you said my parcel must have been lost in your depot! I had to ask for a refund, and find an ternary source of food, as I was nearly without! If you had told me at the beginning that there were problems with my product, I wouldn't have had to wait soong! I never had a problem with Tribal before, as it's the only product my dog will eat!
27 de agosto de 2024
Resposta da Oh Doggy
Thank you!
Food did not arrive and I had to chase…
Food did not arrive and I had to chase it up no one got in touch with me. Refund was given promptly but it would have been nice to know it wasn’t arriving without me having to chase it up.
4 de junho de 2024
Resposta da Oh Doggy
Hi Sofia,
Thank you for taking the time to leave us a review, and for your feedback.
From looking into your order on our system, I can see that it had been dispatched to you, but as I had mentioned in my communications with you on Shopify Inbox when you initially reached out, after investigating the status of your parcel it appeared to have been mislaid in transit.
Once we have dispatched an item with our courier, we do so in good faith that it will arrive and unfortunately, this was not the case this time around. As your order had been dispatched, we had been working on the assumption that it would be arriving with you, and therefore couldn't have made contact with you to let you know it would not be arriving as we did not know this - we only became aware of the issue when you had reached out to us.
I do appreciate the frustration surrounding this situation, however we had done everything that we could in terms of dispatching your order promptly (your order was placed at 8.21pm on a Friday, so was dispatched asap the following week), and once an item has been dispatched we have no control over the journey of your parcel.
I do apologise again for the inconvenience caused, and I hope you can appreciate that this was a deeply frustrating situation for us also and that we did everything that we could to put it right for you once we were made aware that there was a problem.
Kind regards,
Kerry
Oh Doggy has set the bar high for…
Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually called to check on it! Plus, I received a handwritten letter apologizing for packaging that wasn’t perfect (though it looked fantastic to me!). This level of care reflects their commitment to their brand and customers. They truly are a pleasure to deal with, and I wouldn’t trust anyone else for my dog’s food needs!
31 de maio de 2024
Resposta da Oh Doggy
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you've had such a positive experience with us at Oh Doggy. Our team works hard to ensure every customer feels valued and well taken care of, and your kind words affirm our efforts! We're glad we could help out with your duplicate order and that you appreciated our handwritten note (I remember you also sent a lovely email after you received it!). As a small business, your support and trust in us mean everything - thank you for being a part of the Oh Doggy family, and we hope you have a lovely day!
Great service to
Always get the dogs ovo eggs from here , always arrive quick , great service
25 de abril de 2024
Resposta da Oh Doggy
Thank you so much for taking the time to leave us a review! We're delighted to hear that you're happy with our service :)
Resposta da Oh Doggy
Thank you for the positive review :) We're glad to hear we're getting it right!
Raw food
To have the raw food readily available for my Westie is reassuring. Always so helpful ordering in for me as I need it.
20 de abril de 2024
Resposta da Oh Doggy
Aww thank you for taking the time to leave us a review Jayne! Always a pleasure to help :)
Great pet shop
Lovely pet shop that is easily accessible. Dogs are welcome and the staff love getting to know each one. There are great quality treats and snacks for dogs. My two love dragging me to Oh Doggy when out on a walk
30 de abril de 2024
Resposta da Oh Doggy
Thank you so much for the lovely review Bonnie! Always a pleasure to see you and the boys when you call in :)
Happy Pooch = Happy Owners
The website was easy to manoeuvre, updates were given regarding the order and delivery was quick. We certainly weren’t disappointed! Our dog was over the moon with the speedy arrival of her Ovo eggs and we would be more than happy to recommend this site and use it again ourselves 😊
18 de abril de 2024
Resposta da Oh Doggy
Thank you for taking the time to leave us such a kind review! I'm delighted to hear that your dog was happy with her Ovo eggs - we hope she's having a blast!
Resposta da Oh Doggy
Thank you so much for taking time out of your day to leave us a review! It means a lot to us. Always happy to help :)
I put wrong delivery address in but you…
I put wrong delivery address in but you rectified it promptly and the quality food was delivered on time!
18 de abril de 2024
Resposta da Oh Doggy
Thank you so much for taking the time to leave us a review, Colleen! It really helps us out :) Always happy to help, and I'm glad that we were able to sort out the issue for you!
Excellent service and support
Excellent service and support - would highly recommend !
2 de abril de 2024
Resposta da Oh Doggy
Aww thank you so much! Always a pleasure to help :) We really appreciate you taking the time to leave us a review :)
Excellent customer service
Excellent customer service. We love shopping at Oh Doggy
29 de março de 2024
Resposta da Oh Doggy
Thank you for taking the time to leave us a review! We really appreciate it :)
Resposta da Oh Doggy
Awww thank you! We really appreciate you taking the time to leave us a review :)
Great shop, great products and amazing customer service:)
Great service, great selection of quality products.
The customer service was amazing. They went above and beyond to help me with my order and went out of their way to ensure delivery to me.
I can’t rate them highly enough. Best service I’ve had in years!!
25 de março de 2024
Resposta da Oh Doggy
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're happy with the service you received :) Always happy to help!
My Havanese dogs absolutely love…
My Havanese dogs absolutely love playing with these eggs. I don't know if it's the little squeaky noise or the perfect size for them or the funny bounce, but they love chasing them. Great fun to watch.
28 de março de 2024
Resposta da Oh Doggy
Thank you for taking the time to leave us a review - we really appreciate it! Delighted to hear that your dog is a fan of the Ovo Eggs :)
Excellent service and product
Excellent service and product, kept informed on my purchase. Would highly recommend.
27 de março de 2024
Resposta da Oh Doggy
Hi! Thank you so much for taking the time to leave us a review :) We really appreciate it!
Great prices and easy communication
21 de março de 2024
Resposta da Oh Doggy
Thank you very much for taking the time to leave us a review! We really appreciate your feedback :)
Resposta da Oh Doggy
Thanks for taking the time to leave us a review! Glad to hear that you're happy with the products we have available - we hope the doggies in the daycare love them! :D
Really good quality products
Really good quality products. Particularly the bio supplement powder. Great products
21 de fevereiro de 2024
Resposta da Oh Doggy
Thank you for taking the time to leave us a review! We're delighted to hear that you're happy with the products we have on offer :)
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