Oh Doggy Avaliações 

307
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I placed an order with Oh Doggy and delivery was pretty quick. Everything was intact and the use by dates were good and long too. This is important to me as I usually order enough for several months.... Ver mais

Avaliado com 1 de um total de 5 estrelas

I strongly advise against it. The shipment was delayed, and my messages were completely ignored. They most likely sell items they don't actually have in stock. They generate a shipping label but don'... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... Ver mais

Detalhes da empresa

  1. Pet Shop

Informação fornecida por fontes externas variadas

Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

307 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(307)

22 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great products

Great products! Great service and Kerry is very helpful!

21 de fevereiro de 2024
logotipo da Oh Doggy

Resposta da Oh Doggy

Aww thank you Colleen! That's very kind. We're delighted to hear that you're happy :)

Avaliado com 2 de um total de 5 estrelas

Most of the goods I was looking to…

Most of the goods I was looking to purchase are out of stock! Also you pay for delivery for a 48 hour delivery and usually it’s 7 days before you receive your order.
Customer service is pretty poor

19 de fevereiro de 2024
Avaliação não solicitada
logotipo da Oh Doggy

Resposta da Oh Doggy

Hi Lesley,

Our customer service operates Monday to Friday so I would imagine that your email from Saturday evening wasn't picked up until yesterday.

I believe that you were speaking with our owner yesterday regarding the delivery delay on your order. I think he confirmed that your order was dispatched on Wednesday the 14th and should have arrived with you on Friday/Saturday, but that unfortunately delays that are outside of our control sometimes do happen as parcels travel through Royal Mail's network.

As your order was shipped via an untracked service we wouldn't have been able to give an update on the location of your parcel as we are also unable to track items sent through this service. Generally speaking, any orders shipped using the untracked service do arrive within the expected 3-day delivery aim, however, sometimes delays do occur.

We would strongly suggest selecting the Tracked service if you need your order quickly and would like visibility on it as this shipping method allows you to see your parcel's journey and can help to keep you updated on when to expect your item.

I can only apologise for any inconvenience that the delivery delay on your parcel may have caused you - unfortunately, once an item has been dispatched by us any delays that it faces are outside of our control which, as a small business, is as frustrating for us as it is for customers whose orders are affected.

I hope your order arrives with you soon if it has not already done so. If it still has not arrived by the end of this week please do let me know and we follow up on this further for you.

Kind regards,

Kerry

Avaliado com 5 de um total de 5 estrelas

Lovely products & staff

Lovely products, natural based and not full of rubbish you find in some stores.
Plus Kerry is just lovely, kind and full of good advice.

25 de janeiro de 2024
logotipo da Oh Doggy

Resposta da Oh Doggy

Awww thank you :) Always happy to help!

Avaliado com 5 de um total de 5 estrelas

Good delivery

Good delivery, sturdy what it says on the box

22 de janeiro de 2024
logotipo da Oh Doggy

Resposta da Oh Doggy

Thank you for taking the time to leave us a review, Sheila!

We're delighted to hear that you're happy with your new Sodapup Honey Pot and that delivery went well :)

We hope you have a lovely day, and thank you for choosing to shop with us at Oh Doggy.

Avaliado com 1 de um total de 5 estrelas

Was sent the wrong order and then…

Was sent the wrong order and then contacted customer service three times and never received a reply. Would never use again and advise anyone to avoid.

20 de janeiro de 2024
Avaliação não solicitada
logotipo da Oh Doggy

Resposta da Oh Doggy

Hi Graham,

I am sorry that you did not have a good experience with us this time round.

As my colleague explained in his emails with you, unfortunately, your communications were filtered into our junk folder, as shown in the screenshots sent (possibly due to the attached images); and as a result, we did not receive them.

We do take pride in our customer service, and unfortunately on this occasion we were unable to get back to you as we were unaware that you had reached out about your order.

We have taken steps to try and prevent this happening in the future.

I can only apologise again for the frustration that I am sure this caused - as a small business it is frustrating for us too when issues like this arise. While we were unable to rectify this for you due to your emails being filtered, I am glad that you were able to find a solution to the problem on your end, and we would be delighted to serve you again should you choose to shop with us again in the future.

Avaliado com 1 de um total de 5 estrelas

If I could put 0 stars I would!!

If I could put 0 stars I would I as I have no order to review. I ordered from this company last year and never received my order. I contacted the company and they apologised and asked if I would still like my order which I said yes. Still received nothing and almost a year down the line I’m still waiting for the order. I hate doing negative reviews as I understand the impact it can have but I think I’ve have give them more than enough chances now. Please don’t waste your money by using this company.

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Oh Doggy

Resposta da Oh Doggy

UPDATED RESPONSE:

Hi Jessica,

Just following up here for full visibility, as I believe you were speaking with my colleague and that this issue has now been resolved via a refund for the orders that did not arrive.

Our apologies again for the error, and thank you for your patience while we worked to resolve this for you.

I hope you have a lovely day.

Kind regards,

Kerry

----------------------------------------

THIRD RESPONSE:

Hi Jessica,

Thank you for providing the additional information as requested.

We have emailed you again regarding this order.

I will await your response via email and will do my best to assist you in this matter.

Kind regards,

Kerry

-----------------------------------------------

SECOND RESPONSE:

Hi Jessica,

I tried to reach out to you regarding this issue via email, however, the email has bounced back.

I would appreciate it if you could contact us at woof@ohdoggy.co.uk so that we can investigate this issue further for you.

Thank you

-------------------------------------------------------------------

ORIGINAL RESPONSE:

Hi Jessica,

I am incredibly sorry to hear that you have had a poor experience.

If you could please confirm the last time you were in contact with us, I will investigate this for you.

My apologies again, and I will look into this right away to see if I can find out what happened.

Please leave this with me, and I will be in touch with you once I have had a chance to investigate this and find out what has happened, as this is not the standard we expect here at Oh Doggy.

Thank you

Avaliado com 5 de um total de 5 estrelas

I have to say the SodaPup Honey Pot is the dogs'...

A really robust product, far more durable than similar ones we've bought in the past. Simply fill it with raw food, pop it in the freezer... absolutely perfect for our Labradors' breakfasts - keeps them entertained for a good 10-15 minutes.

22 de novembro de 2023
logotipo da Oh Doggy

Resposta da Oh Doggy

Thank you for taking the time to leave us a review :) We're glad you're happy with the SodaPup Honey Pot! It is one of our best sellers for good reason :D

Avaliado com 5 de um total de 5 estrelas

Sassy1

I found some lovely toys for my Border Terriers
Quick delivery very 😀 with my purchases.

1 de novembro de 2023
logotipo da Oh Doggy

Resposta da Oh Doggy

Aww thank you! We're glad you're happy with the new toys :)

Avaliado com 3 de um total de 5 estrelas

Terrible delivery time

Terrible delivery time, it took over a week to arrive. Previous supplier would have delivered in 2 days.

31 de outubro de 2023
logotipo da Oh Doggy

Resposta da Oh Doggy

Hi Jane,

Thank you for choosing to shop with us at Oh Doggy.

I'm sorry to hear that you weren't happy with the delivery time of your order.

Your order was placed with us on the 30th of October and dispatched the following morning.

Unfortunately, once we have dispatched an item we have no control over the shipping speed or any delays that your parcel may encounter.

We have taken your feedback onboard and will look into anything that we can do on our end to try and prevent this from happening in the future.

My apologies that the service you received was not what you were expecting, and for any inconvenience caused by the delivery delay.

Kind regards,

Kerry

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