My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais
A empresa respondeu
I am using Trustpilot as it seems it is the only platform OK Living uses to respond (ish) to their customers. So Jonas, who posted a generic response on my previous comment below, where is my order?
A empresa respondeu
Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver mais
A empresa respondeu
Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver mais
A empresa respondeu
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing customer service very helpful no hanging atound on hold for advice

Resposta da Ok Living
We ordered a bed for a child and to be honest didn't expect to get it fast or intact, or undamaged. Surprisingly it arrived all good, in a good time and wasn't damaged. It was easy to assemble and overall constriction is good.

Resposta da Ok Living

Resposta da Ok Living
Great service excellent communication and a very speedy delivery well done Ok living the furniture was beautiful
Still have not received my order been waiting 18 days for it and there is still no sign of it
We are very pleased with our replacement door. We ordered from the UK on 9 Jan and received on 20 Jan so the delivery was quicker than expected. The door was well packaged. The door is to match a 20 year old kitchen so we wasn’t expecting an exact match colour wise but it is not far off! Just got to fit it to the dishwasher now!

Resposta da Ok Living
No unexpected delays
Good quality materials
Proper instructions
No missing parts

Resposta da Ok Living

Resposta da Ok Living
Worst experience for years, sink stuck in customs (no idea it was overseas) poor comms, DHL a joke, not delivered yet, ordered weeks ago. Rubbish.

Resposta da Ok Living

Resposta da Ok Living
They kept me informed at all times. Good, solid furniture. Good quality. The free delivery and free returns option are the best. Unlike other suppliers, returns are easy and you don't end up with lots of extra charges when you change your mind. Thank you, great experience. I will be buying again soon the furniture for the other bathrooms.

Resposta da Ok Living
Delivery was quicker than stated.
No problems at all.

Resposta da Ok Living
The service is poor. I ordered a laundry basket on 26th Dec. The order did not go through as I received no confirmation. I reordered and then both confirmations came through. I immediately contacted OK Living to cancel one order. First email said no order could be seen and then a second said they could not cancel the order and refuse one delivery.
I heard nothing from the company until 6th January to be told both were delayed.
I wait now for an update

Resposta da Ok Living
Item arrived damaged to multiple parts. I’ve had to try and find a printer in order to send the item back and repack the item for collection. Basically spending time and effort through no fault of my own in order to return the item.

Resposta da Ok Living
The item itself is great but nothing is labelled spent almost 3-4 hour trying to figure out what piece is what, the instructions were not clear. What should have taken 2 hours maximum took us almost 6-7 hours. There were some holes that were not even present we had to make the holes.

Resposta da Ok Living

Resposta da Ok Living
Absolutely worthless product. I opened only two out of three boxes and most parts are all defective and damaged. Will return them back tomorrow after making a call. It’s nothing like what they show on their advertisements. Very disappointed and angry.

Resposta da Ok Living
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.