Ok Living Avaliações 

312
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My order was canceled because nobody was home to take delivery. The item was shipped all the way back from England to Germany without consulting me first. There had been no prior communication about d... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I am using Trustpilot as it seems it is the only platform OK Living uses to respond (ish) to their customers. So Jonas, who posted a generic response on my previous comment below, where is my order?

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Good points - super speedy delivery and the cabinet is lovely.. it’s only a cheap thing made from particleboard but it does the job beautifully and the colour is gorgeous. Bad point - arrived in an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great design, well made, easy to follow instructions. Was a bit concerned buying from Germany through UK customs but the process was seamless. Delivered within a week, kept informed along the way and... Ver mais

A empresa respondeu


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

312 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 88% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(312)

66 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Amazing customer service very helpful…

Amazing customer service very helpful no hanging atound on hold for advice

28 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

Great to hear that you had such a positive experience with our customer service. We're glad we could help quickly without long waiting times.

Many greetings,
Jonas

Avaliado com 5 de um total de 5 estrelas

Good experience

We ordered a bed for a child and to be honest didn't expect to get it fast or intact, or undamaged. Surprisingly it arrived all good, in a good time and wasn't damaged. It was easy to assemble and overall constriction is good.

2 de fevereiro de 2026
logotipo da Ok Living

Resposta da Ok Living

Great to hear the bed arrived quickly, in good condition, and was easy to assemble. We're really glad it met your expectations!

Many greetings,
Jonas

Avaliado com 5 de um total de 5 estrelas

Replacement Vinyl Wrapped Door

We are very pleased with our replacement door. We ordered from the UK on 9 Jan and received on 20 Jan so the delivery was quicker than expected. The door was well packaged. The door is to match a 20 year old kitchen so we wasn’t expecting an exact match colour wise but it is not far off! Just got to fit it to the dishwasher now!

9 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

Thank you for your great feedback, we’re really pleased to hear that. Glad the delivery was quicker than expected and that the door is a good match for your kitchen – good luck fitting it to the dishwasher!

Best regards,
Jonas

Avaliado com 5 de um total de 5 estrelas

Rapid response to emails

8 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback, we’re glad to hear you were satisfied with the quick email responses!

Best regards,
Jonas

Avaliado com 5 de um total de 5 estrelas

All round excellent

No unexpected delays
Good quality materials
Proper instructions
No missing parts

12 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback, we’re happy to hear everything went smoothly. Great that quality, instructions and completeness met your expectations!

Best regards,
Jonas

Avaliado com 5 de um total de 5 estrelas

Replied instantly

Replied instantly, emailed
Delivered on time
Very good quality

6 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback, we’re glad to hear everything went smoothly and you’re happy with the quality!

Best regards,
Jonas

Avaliado com 1 de um total de 5 estrelas

Worst experience for years

Worst experience for years, sink stuck in customs (no idea it was overseas) poor comms, DHL a joke, not delivered yet, ordered weeks ago. Rubbish.

6 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

We are sorry for the significant delays and problems with customs, shipping, and communication – this does not meet our standards.

Best regards,

Jonas

Avaliado com 1 de um total de 5 estrelas

Delay to delivery

Delay to delivery.
Should have bought the item local.

7 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

We're sorry for the delivery delay – this doesn't meet our standards.

Best regards,

Jonas

Avaliado com 5 de um total de 5 estrelas

Free delivery and free returns. Good, solid furniture.

They kept me informed at all times. Good, solid furniture. Good quality. The free delivery and free returns option are the best. Unlike other suppliers, returns are easy and you don't end up with lots of extra charges when you change your mind. Thank you, great experience. I will be buying again soon the furniture for the other bathrooms.

3 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

Thank you for your wonderful feedback, we’re really happy to hear you had such a great experience. Glad the communication, quality and easy returns convinced you – we look forward to your next order!

Best regards,
Jonas

Avaliado com 5 de um total de 5 estrelas

Delivery was quicker than stated.

Delivery was quicker than stated.
No problems at all.

6 de janeiro de 2026
logotipo da Ok Living

Resposta da Ok Living

Thank you for your feedback, we’re glad to hear the delivery was quicker than expected and everything went smoothly!

Best regards,
Jonas

Avaliado com 2 de um total de 5 estrelas

The service is inefficient

The service is poor. I ordered a laundry basket on 26th Dec. The order did not go through as I received no confirmation. I reordered and then both confirmations came through. I immediately contacted OK Living to cancel one order. First email said no order could be seen and then a second said they could not cancel the order and refuse one delivery.
I heard nothing from the company until 6th January to be told both were delayed.
I wait now for an update

30 de dezembro de 2025
logotipo da Ok Living

Resposta da Ok Living

We’re sorry for the confusion, delayed communication and the inconvenience caused by the duplicate order — this does not meet our standards.

Best regards,
Jonas

Avaliado com 1 de um total de 5 estrelas

Item arrived damaged to multiple parts

Item arrived damaged to multiple parts. I’ve had to try and find a printer in order to send the item back and repack the item for collection. Basically spending time and effort through no fault of my own in order to return the item.

3 de dezembro de 2025
logotipo da Ok Living

Resposta da Ok Living

We are sorry that you had so much trouble, even though you are not at fault. We understand your anger and will endeavour to find a fair solution for you.

Best regards, Lisa

Avaliado com 2 de um total de 5 estrelas

No labels on parts

The item itself is great but nothing is labelled spent almost 3-4 hour trying to figure out what piece is what, the instructions were not clear. What should have taken 2 hours maximum took us almost 6-7 hours. There were some holes that were not even present we had to make the holes.

2 de dezembro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you for your honest feedback. We are sorry that the assembly took so much time and effort due to missing labelling, unclear instructions and missing drill holes - we take this very seriously and will pass it on.
Best regards, Sabine

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, good quality and easy to fit.

26 de novembro de 2025
logotipo da Ok Living

Resposta da Ok Living

Thank you very much for your great feedback! We are delighted that you are so happy with the quality and installation.
Best regards, Sabine

Avaliado com 1 de um total de 5 estrelas

Absolutely worthless product

Absolutely worthless product. I opened only two out of three boxes and most parts are all defective and damaged. Will return them back tomorrow after making a call. It’s nothing like what they show on their advertisements. Very disappointed and angry.

4 de dezembro de 2025
logotipo da Ok Living

Resposta da Ok Living

We are very sorry about this and we completely understand your anger. Of course, a product should not arrive like this - we are pleased that we have found a solution for you.

Best regards, Jonas

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