Items are so classy, better in person. Service from customer services was amazing, I wanted the matching bracelet to my necklace that was out of stock , customer services contacted me when it came in... Ver mais
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Veja o que dizem as avaliações
I love my pink seed pearl necklace, it is exactly what I have been looking for for a long time. The colour and size are consistent throughout the necklace and the pearls are well matched. I am delight... Ver mais
A Great Company! Have bought jewellery from Olivia and Pearl often. The quality is second to none, beautiful pieces always well received as a gift too. Lilly in customer service went above and beyond... Ver mais
A empresa respondeu
I ordered to mainland Europe - I was looking for a quality gift, which seemed to fit the bill. They advertised 2-day delivery, which was false. The item took a week to arrive but of cou... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A luxury British jewellery brand and pearl specialist offering contemporary handcrafted jewellery, designed for a new generation of pearl lovers.
Informações de contato
4 Old Park Lane, Mayfair, W1K 1QW, London, Reino Unido
- 020 7101 3250
- care@oliviaandpearl.com
- oliviaandpearl.com
4,5
Excelente
63 avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I sent the extra item back which was…
I sent the extra item back which was the wrong one you sent, I also sent the free item back that came with the initial item, The bracelet broke on the first day and havnt recieved a replacement...but my partner is happy with the necklace
1 de outubro de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for your feedback, and we’re sorry for the inconvenience. A replacement for the free gift was sent as soon as we were made aware of the issue, and we hope it has now arrived. If not, please reach out and we will resend it right away.
We’re pleased your partner is happy with her necklace, and we’re here if you need any further assistance.
Superb Hi I purchased 2 pieces from Olivia &…
Hi I purchased 2 pieces from Olivia & Pearl and the whole process has been fantastic, great service, great products, thank you just starting my Christmas shopping so orders inbound shortly thank you Jeanne
6 de setembro de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you, Jeanne, for such a lovely review. We’re thrilled you’re happy with both the service and your new pieces. It means so much to us. Enjoy your Christmas shopping — we can’t wait to package up your next order.
Excellent service
Excellent service. Necklace is beautiful and exactly as described, it looks very delicate but is quite sturdy so suitable for everyday wear. Very happy with my purchase.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for your kind words. We’re so pleased you love your necklace and that it’s both beautiful and durable for daily wear. Enjoy your new piece.
I’m delighted with my earrings and the…
I’m delighted with my earrings and the customer service was also great.
1 de julho de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you so much for your lovely review. We’re delighted to hear you’re happy with your earrings and that our customer care team made your experience a great one. Enjoy wearing them.
Customer Service is Excellent!
I purchased the 'oh so fine' necklace in June 24 and have pretty much worn it ever since, however unfotunately it snapped recently when I was putting it on.
I reached out to Olivia & Pearl to see if this would be covered by the warranty, or if not, if I could use the repair service.
I was contacted by Clementine immediately, who could not have been more helpful, arranging for a replacement to be shipped the same day!
The customer service I have received is second to none. Not only do they make beautiful jewellery, they really care about their customers.
I would not heistate to recommend them and will definitely purchase from them again.
Very happy customer :)
11 de agosto de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for this wonderful review! We’re thrilled to hear how much you’ve loved your Oh So Fine necklace, and we’re so glad Clementine could step in quickly to organise a replacement. We genuinely care about our customers, so it means a lot to hear this feedback. We really appreciate your recommendation and can’t wait to help you again.
Good service and quality jewellery at…
Good service and quality jewellery at competitive pricing
11 de agosto de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
We’re so pleased you’re happy with the service and the quality of our jewellery. We truly appreciate your support.
It came very quickly and is beautiful
1 de julho de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for your kind words! We’re thrilled it arrived quickly and that you think it’s beautiful.
I loved the knecklace
I loved the knecklace. However with regards to the free gift of the bracelet, I did find it very hard to clip it myself because of the stiffness of it which was disappointing Just passing on feedback which might be of use Kind regards Linda
18 de julho de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for your thoughtful review, Linda. We’re so pleased you love your necklace, and truly appreciate your honest feedback regarding the free gift bracelet. We’re sorry it felt tricky to clip — we’ll feed this back to our team as we’re always looking to refine our designs. Thank you again for letting us know.
Pearl and chain necklace.
Order and delivery went smoothly.
Slightly disappointed with chain in quality and sizing. I’m not big around neck but even at longest felt uncomfortable, added magnetic clasp which has allowed extra length to be comfortable to wear.
20 de junho de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for taking the time to leave this feedback. We’re happy your order went smoothly, and we’re sorry the chain length wasn’t quite right for you. We’re currently working on chain extensions and additional length options, so this is very helpful for us to hear.
Stunning pearl necklace and bracelet
Stunning necklace which I have worn every day since it arrived. The free bracelet was a lovely treat and it too is absolutely beautiful. They both came in lovely packaging. ❤️
22 de julho de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you so much for your lovely review. We’re delighted to hear you’re enjoying your necklace every day, and that the free bracelet was a special treat. We’re so pleased you loved the pieces and the packaging. Enjoy wearing them. ❤️
So happy
So happy with my beautiful keshi pearl necklace and earrings. I bought them in preparation for my brother wedding in New York - but could not resist wearing them before! They are beautiful, unusual and have been getting the compliments already.
9 de junho de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for this gorgeous review! We’re so happy you love your Keshi pearl necklace and earrings. They’re such a beautiful choice for a New York wedding — and we love that you’ve already been wearing them and getting compliments.
Exemplary service and beautiful products
From the very first time I bought my pearl earrings from Olvia and Pearl I have found their service exemplary in beautifully wrapped packaging. I have so many of their products as well as buying for friends and family members. My daughter loves her heart shapped earrings and wears them everywhere. So many people compliment me on the earrings and neckless I wear.
26 de junho de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for such a lovely review! We’re so grateful for your continued support and thrilled that you and your daughter both enjoy your pieces. It’s wonderful to hear they’re getting so many compliments — that always makes our day. Thank you for choosing us again and again.
A Great Company
A Great Company! Have bought jewellery from Olivia and Pearl often. The quality is second to none, beautiful pieces always well received as a gift too. Lilly in customer service went above and beyond to help complete a pearl set for my daughter’s wedding day. Amazing customer service, cannot recommend highly enough .
13 de maio de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
We’re so happy you’ve enjoyed our jewellery over the years, and even happier that Lilly could help you put together something special for your daughter’s wedding day. It means so much to receive your recommendation.
Absolutely gorgeous items
Absolutely gorgeous items, my partner has fallen in love with their Oh so Nice collection.
Amazingly fast customer service and very helpful going above and beyond
12 de maio de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
We’re thrilled your partner loves the Oh So Nice collection, and that our customer service team were able to help so promptly. Your feedback truly means a lot to us.
Poor customer service
Bought a necklace which is lovely, offer included a free bracelet. Received the necklace which is great but not the free bracelet. Have tried emailing multiple times with no response. Poor service. Why offer a free bracelet if you're not going to actually send it?!?!
11 de março de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Hi Francesca, thank you for your order and for taking the time to leave feedback.
We noticed that you emailed us just five minutes before posting your review, enquiring about the free gift with your bracelet order. We responded to your email 11 minutes later, explaining that—as stated in our advertisements and on our website—the free gift with purchase is available when you spend over £125.
We also clarified that you used a discount code on your necklace, which brought your order total below the qualifying threshold. As a result, the free gift was automatically removed from your order.
We always strive to provide helpful and timely service, and we hope you’ll agree that our response—sent within 15 minutes—reflects that commitment.
We’re so pleased to hear you love the necklace, and if you’d still like to receive the complimentary bracelet, please respond to our email. We're happy to assist in removing the discount code so you can pay the difference and qualify for the gift. As a gesture of goodwill, we’d also be happy to send the gift to you with no additional postage charge.
We truly appreciate your custom and hope you’ll consider updating your review to reflect the full experience more fairly.
Excellent Customer Support
Bought a beautiful pearl bracelet for my partner which sadly broke quite shortly after purchase. It turns out this was a faulty product - which does happen!
Lilly from the support team was excellent from start to finish. Returning and replacing the product was seamless and she represents the company very well.
I’m looking forward to regifting the bracelet and as I wanted it to be something to keep!
19 de março de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for your review. We’re sorry the original bracelet was faulty, but so glad Lilly could support you and arrange a seamless replacement. We hope the new piece is perfect for you.
Shipping issues / Product origin issue
I ordered to mainland Europe - I was looking for a quality gift, which seemed to fit the bill.
They advertised 2-day delivery, which was false. The item took a week to arrive but of course as it wasn't DDP ( Delivery Duty Paid ) it took a lot longer to deal with customs.
The worst of all was what I saw in the commercial invoice via customs:
Country of manufacture CN
Is this all made in China?!
Despite the products looking fine, I'm now unsure about the quality - nowhere in the website it's mentioned that these are Chinese manufactured jewelry
-----------
Update: The shop has now updated their Delivery page which should eliminate similar issues and I find their explanation for the commercial invoice acceptable.
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Dear Viktor,
Thank you for your order and for taking the time to share your feedback. We were disappointed to receive your review, especially as we had been in direct contact with you over the past few weeks, working to resolve the delayed delivery and ensure you were happy with your order.
We sincerely apologise for the delay. As noted, your location in Bulgaria falls outside the standard EU express delivery zones, meaning the advertised express service was not possible in this case—this was not false advertising but rather a limitation of courier services, as well as a technical error on our part, for which we sincerely apologise. Additionally, as stated at checkout, duties and taxes are not included and remain the customer’s responsibility within the EU.
Despite this, we took immediate steps to rectify the situation. Your shipping service was was free with no charge, so we offered you an additional 10% discount on top of the 20% discount you had already received. We also reached out last week to ensure you were happy with your pieces but did not hear back from you.
Regarding your concern about product origin, we can reassure you that our pearls are sustainably sourced from our pearl farm partners across Asia, including Japan and China, which produce some of the highest-quality pearls in the world. Each piece is hand-finished and shipped from England, and we stand by the quality and craftsmanship of our jewellery.
That being said, we’re truly pleased to hear you love the Olivia & Pearl pieces! We hope you enjoy wearing them and appreciate your support.
Beautiful staple piece
Beautiful staple piece, amazing quality and excellent value. My product arrived in good time with lovely packaging. Thank you!
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for this gorgeous review! We’re so happy you love the quality of your piece and that it arrived in good time with lovely packaging.
Pearl Earrings
Love my new earrings! And such a beautiful box with the ribbon.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Olivia & Pearl
Thank you for this gorgeous review! We’re so happy you love your new earrings — and the box and ribbon too.
Fab pearl jewellery at a good price
Fab range of pearl jewellery at a good price, free gorgeous gift wrapping and great customer service!
30 de janeiro de 2025
Avaliação não solicitada
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