Olivia & Pearl Avaliações 

63
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Items are so classy, better in person. Service from customer services was amazing, I wanted the matching bracelet to my necklace that was out of stock , customer services contacted me when it came in... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love my pink seed pearl necklace, it is exactly what I have been looking for for a long time. The colour and size are consistent throughout the necklace and the pearls are well matched. I am delight... Ver mais

Avaliado com 5 de um total de 5 estrelas

A Great Company! Have bought jewellery from Olivia and Pearl often. The quality is second to none, beautiful pieces always well received as a gift too. Lilly in customer service went above and beyond... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I ordered to mainland Europe - I was looking for a quality gift, which seemed to fit the bill. They advertised 2-day delivery, which was false. The item took a week to arrive but of cou... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria

Escrito pela empresa

A luxury British jewellery brand and pearl specialist offering contemporary handcrafted jewellery, designed for a new generation of pearl lovers.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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4,5

Todas as avaliações

(63)

19 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I received my first product from Olivia…

I received my first product from Olivia & Pearl as a gift and I absolutely love it! The pearl necklace I received is so beautiful, you can tell it is high quality and well made. The necklace was also beautifully wrapped when it arrived, coming in a lovely box to keep it in. Would definitely buy more jewellery from Oliva & Pearl in the future!

28 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Oh So Fine necklace

I got the Oh So Fine necklace in yellow gold with 3 pearls and it’s my new fav piece of jewelry. I’ve received so many compliments on it and it’s perfect for both day and night. The pearls are beautiful, really high quality - as is the gold plating. I’m always a little bit skeptical when it comes to plated jewelry but this is super well made. I’d give it 5 stars but I’m not the biggest fan of adjustable necklaces as I think it looks a little clunky on my back (yes, I know it’s more practical and gives more options re length). It would’ve been great to be able to choose a length. Other than that, super happy! I’m wearing it to a wedding this weekend.

26 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Oh So Fine Necklace

The Oh So Fine Necklace has become a staple in my wardrobe as it’s so versatile! It works for everyday wear but also adds a special touch for special occasions. I always get compliments whenever I wear it!

14 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely exquisite necklace

Absolutely exquisite necklace. Timeless, elegant and yet simple. My girlfriend got this to me for Christmas and I have received so many compliments. Elevates any look with just this one detail. Love-love-loveeee it!

3 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful, stylish designs

I’m a great fan of pearls, but it’s not always that I can find cool pieces that have a more modern touch. Thankfully, I’ve discovered Olivia & Pearl through a client — her jewellery styling looked great, so I had to ask where she got her pieces from! Next thing, here I am, happily advocating for the brand’s distinguished taste in design and imagery.

20 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Favorite!!🥰

This is my favourite jewellery brand! I've been a customer for over three years and have almost every piece they've made! My top favourites are the Oh So Fine necklace with the matching bracelet and earrings, as well as the Seed Pearl pieces. I'm absolutely obsessed!

3 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Olivia & Pearl is my number one…

Olivia & Pearl is my number one destination for Christmas gifting! My absolute favourite is their Oh So Fine necklace, which has quickly become everyone's favourite. I've had mine for a while now, and I love that they offer years of warranty and a quick, convenient repair service if needed. It’s such a no-brainer for me, as everyone loves receiving jewellery, and the packaging is simply gorgeous! Highly recommend!

21 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

10/10 customer service experince!


My boyfriend bought me this necklace as a gift for our anniversary, and I've been wearing it literally every day since! It's so delicate and goes with everything. Unfortunately, I managed to break it due to a silly accident. I thought it was gone forever, but when I contacted customer services, they told me not only does it come with a 5-year warranty (yay!), but they could replace it for a small fee. Even with the postage back and forth, it was all sorted really quickly, and now my favourite necklace is back around my neck! I couldn't be happier. Thank you so much!

13 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Inadequate gold plating

I bought a rose gold plated charm connector. The rose gold plating rubbed off almost immediately so I contacted them. They asked me to send it back for a replacement, so I did. They sent a replacement. Exactly the same. They have asked me to send that one back if I'd like a refund. At this point I'm a bit fed up with paying for postage and queuing up at the post office, so will just not order from them again. I had my eye on several pieces but if the plating is so thin that it comes off after one wear, then it's really not worth the price they are charging. I've had better jewellery from Accessorize.

13 de novembro de 2024
Avaliação não solicitada
logotipo da Olivia & Pearl

Resposta da Olivia & Pearl

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations.

Our goal is always to ensure our customers are happy, and we take your concerns seriously. We’d like to clarify the situation and work with you to make things right. According to our records, we offered to cover your return shipping costs and suggested arranging a Royal Mail collection directly from your address to make the process as convenient as possible—removing the need to visit the post office.

We also noticed from the images you provided that the charm connector was used with jewelry chains from another brand. Our charm connectors are specifically designed and tested to work seamlessly with our own chains and systems. Using them with other brands' chains may cause unintended issues which we cannot guarantee against.

We’d really appreciate the opportunity to address your concerns and turn your experience around. Please feel free to reach out to us via email and we’ll do our best to assist you promptly and ensure your refund is processed without delay.

Thank you for giving us the chance to make things right.

Avaliado com 5 de um total de 5 estrelas

Good company overall

User friendly website. Very nice products. Very quick and helpful customer services when I contacted them about a concern which they solved immediately. Very happy with this company.

11 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

My fave earrings and 10/10 customer service!

I received a pair of small gold hoop earrings for Christmas a few years ago and loved them so much that I have worn them pretty much every day since, and the quality is fab!
Unfortunately the clasp on one of them broke/ became loose with time so I contacted customer service who were super helpful and quick to offer to repair them, which they did for no charge!

The same issue then happened again some months on and so this time the customer service team recommended replacing the earrings for a supplementary fee of £30 which I was happy to do as I love the earrings so much.
The new earrings were posted next day delivery and I’m so happy to have a fresh pair!

Thank you to all the customer service team for your help.

25 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor quality item

I bought a pearl ring for my wife last Christmas. It broke a few weeks ago (the pearl fell off) so we asked if it could be replaced. We were told we'd have to pay for the repair, which I find staggering considering we'd bought it less than a year ago. I certainly won't be purchasing from this company again as their items seem to be poorly made.

7 de julho de 2023
Avaliação não solicitada
logotipo da Olivia & Pearl

Resposta da Olivia & Pearl

Thank you for reaching out to us regarding the repair of your ring. We greatly value your trust and are committed to providing an excellent repair service for all items in our collection.

In response to your inquiry, the cost for repairing your ring is £30, which includes delivery and shipping expenses of £10. We believe in transparency and want to ensure that our customers are aware of the associated costs. We take pride in offering a fair and accessible repair service, especially when compared to the higher charges often imposed by larger jewelry brands.

Please note that our warranty does not cover breakages caused by wear and tear outside of the six month fault period. This is a common practice in the industry, and it allows us to manage our costs while delivering quality repairs to our valued customers.

Your satisfaction is important to us, and we're committed to maintaining our reputation for accessible and reliable repair services. If you have any further questions or if you'd like to proceed with the repair, please don't hesitate to reach out to us. We're here to assist you every step of the way.

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent experience! Ordered earrings for my daughter’s wedding. There was a lengthy delay which almost made me cancel the order. However customer service was excellent. They suggested an excellent alternative (more expensive, but at no extra cost to me) & sent them express, with a small compensatory gift included. Absolutely delighted!

19 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome shop

Rose and Clementine were incredibly supportive and helpful when I had questions

The jewelry is beautiful and ethically sourced, and my girlfriend loves it (so far she's had a necklace and earrings and I'm sure buying more will keep her happy and stop me worrying about thinking of new gifts)

2 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I found the Customer Service excellent

I found the Customer Service excellent, after a mix up with receiving the wrong order, the Customer Service team immediately responded and corrected the mistake. They couldn't apologise enough and they also sent out a gift as a way of apology. The jewellery purchased is of a lovely quality and I couldn't recommend them enough. Well done Olivia and Pearl for caring for your customers.

29 de agosto de 2021
Avaliação não solicitada

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