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This is a complete scam the clothes are awful quality and they make you pay a premium. customer service is the worst UI have ever experienced do not buy. The items that they advertise are completely different to what they come as. I can't get my money back and the sizings on all the items are wrong. I am looking into raising a legal complaint as they are definately not compliant with advertising and regulationary standards.

AVOID AVOID AVOID THIS COMPANY AT ALL COSTS. I ordered some dresses and the reviews online were good (since have found out they are fake) the sizing is 3 sizes to small. The company is a total scam I tried to return dresses for a refund to china at my own expense for the address to be a scam and they don't accept parcels. So now I'm fighting with the company for a refund and they are trying to only refund me 50% this has been going on since August😡 if your thinking of placing a order DONT!

As everyone else has mentioned below this company is a complete and utter scam!! Please do not use! They are using imagines of dresses that are not what I received. The quality of them is so poor, it’s disgusting they think they can do this.
Alongside this, their website stated 8-10 working days for items to be delivered. It in-fact took 4 weeks to be delivered and they since have changed their website shipping policy and are now trying to state this has always been the case. 1-3 working days to be processed and 8-14 working days to be delivered.
Initially there was no indication that they are an Asia/China based company and falsely claimed to be based in the UK. Again this has been updated since I placed my order (clearly from the vast majority of complaints they are receiving). I am still in dispute with the company for my £450 refund without having to pay the extortionate fees to send back to China. Im also currently in liaison with my bank to try and compile a case against them in hope to get my money back or send the items back to them and they cover the fees to return to china due to the complete false advertising on their website.
I wish I had looked on here first and not relied on the fake trust pilot reviews on their website. I pray this website gets shut down asap so no one else has to go through what so many of us have been through.

Delivery took a lot longer than expected, throughout this process I asked for return instructions as the dresses would arrive after the event. Company refused to give me these until the order was delivered, at point of delivery they continued to avoid disclosing their refund process. The dresses were of very poor quality and looked nothing like the pictures. In the end they offered me 30% of the total price and to keep the dresses.
Website completely misleading and should be taken down

Cheap tatt. Paid 45 pounds for a dress that took nearly a month to arrive and t was a cheaply made dress not true to the picture in any way. The colour was different it was a thin fabric and you could see the seam in the ruffle that doesn’t show in the model picture. It looks like someone has made it in a school home economics class. Deeply disappointed and disgusted ….. do not take a chance on this website

Absolutely disgusting!!! Dress ordered early august, nearly 4 weeks to arrive, arrived faulty and non repairable. 4 emails later, chasing responses and refunds to have the shear audacity to offer a 40% refund : against customer consumer rights. Avoid at all costs.

AVOID at all costs, terrible company. Rubbish quality, crap returns process, say they never receive parcel so refund never happens. avoid avoid avoid. Until I am refunded I will fight to ensure no one else experiences this TERRIBLE company/service.

SCAMMERS
PLEASE AVOID THIS COMPANY. They are posing as a UK company but are based in Asia. The quality is poor and trying to get a refund is IMPOSSIBLE. They will barter with you to accept a discount to keep their BADLY MADE clothes and then when you reject their poor offer and send the items back (to Asia!), they do not pay the customs charges so they say the items aren't received. How are companies allowed to operate like this? PLEASE AVOID AT ALL COSTS

DO NOT ORDER!!!

I wouldn’t even use the dress as a dish cloth!!!

Worse quality I have ever come across I expect this from Shein but not at these prices!!

Massive scam 😡

This is a scam. I spent £500 with this company. Eventually received the clothes after 4 weeks. Very cheap quality fabric, badly made and poorly finished. I can’t wear these clothes. Contacting the company is a waste of time. They don’t respond and looking at other reviews- I think my chances of a refund is non existent. I will have to put this down to a very expensive experience

DO NOT BUY FROM THIS STORE! They are posing as a UK company but they are China based. I have been waiting for a refund for 4 weeks, I am down £70 as all the items did not fit and i cannot get a refund no matter how hard i try. I am completely stuck as to what to do. I am currently requesting a refund through paypal so hoping this works...

AVOID!!!! please never buy from this brand! They are frauds, their clothing is not what is advertised and is taken from high brands (Club L). They do not process returns despite paying for delivery to china. Avoid at all costs!!!

Please do not buy from this, big scam this company is. showing different in website and sending completely different and when you ask for customer service they not giving you refund even after send their good back to china.

Don’t use this company , weeks to arrive , shocking quality and no refund process - scammers

Terrible Terrible!
Avoid at all costs!
Awful quality, takes 3-4 weeks to deliver, to send it back you have to post to china which is expensive.
The customer service team is absolutely shocking its just an automated email response, wish I read the reviews before shopping with them. Avoid buying from this company!

Terrible quality and then you need to fight for the return, they offer 2 options 30% refund or 60% gift card, and after another 3 emails got the return details but you need to pay for the cost to send it to China and is very expensive. The order took ages to arrive as well. Horrible experience, avoid. I wish I did.

CATFISH!!!! I was hesitant to order from this brand already as I knew straight away, the images they were using of “their” dresses were actually images taken from a different brand (a high end and good quality) known brand. This was a red flag, but I thought you know what, maybe they are just a store that re-sells dresses idk… anyway the dress arrives after a long wait, and it is terrible! Honestly so so bad, it’s poorly made, the colour is off and the design is gross. They have tried their hardest to make the dress that is presented in their photo (not their product) but it’s not it. How on earth can you showcase products and pretend they are what you’re selling, then send out a complete catfish of it. quite embarassing really. Not happy at all, and I will be getting a full refund.

If I could give them zero stars I would. Parcel took forever to arrive and when it did quality of product was terrible. Then when trying to return the product I was given three options, keep and get a 30% refund, take 60% store credit or return to China and experience extortionate delivery fees that they would take no part in.

AVOID

Parcel took ages to arrive, when it came all 5 things were extremely cheap and poor quality. Now battling with them to find out the address for returns, will be extremely expensive to post it back (as you have to pay) but over £100 of clothes so not wasting.

If I could give it zero I would. Dress took forever to turn up and when it did the quality was awful. I tried to get a refund and they basically on partially refund as they’re actually not based in the UK and apparently you pay for returns which is super expensive. Wish I’d read the reviews before buying!!!