I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
A empresa respondeu
Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contato
Estados Unidos
- ollie.com
4,6
Excelente
11 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Thanks for Keeping Siren Happy!
Very easily was able to reactivate my account for the correct quantity, applying 50% discount I had received and able to provide a shipping date to accommodate my need.
7 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We’re so happy we could help get everything squared away for you! From reactivating your account to applying your discount and finding the perfect delivery timing, we’re glad the process was paws-itively smooth.
Thanks for being part of the Ollie pack!
immediate human response w effective easy issue resolution
6 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your feedback! We’re really glad to hear you received an immediate human response and that your issue was resolved quickly and easily. Making support simple, fast, and effective is exactly what we strive for, and we truly appreciate you taking the time to share your experience!
My dog 🐕 love the food and I can see…
My dog 🐕 love the food and I can see lost weight. The veterinary say he lost 3 pound. He was 87 now 84.
Thank
6 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this wonderful update! We’re thrilled to hear your dog is loving the food, and it’s great that you’re seeing positive changes alongside guidance from your veterinarian. We’re so happy to be part of his journey and truly appreciate you taking the time to share your experience with us!
Good Customer Service
The shipment I received last week had part of the packets thawed out. I received replacements today and none off the packets were thawed. Good customer service in making the replacements. Thanks.
6 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing your experience! We’re sorry to hear about the initial shipment issue, but we’re really glad the replacement order arrived in perfect condition. Providing reliable service and making things right quickly is very important to us, and we truly appreciate your kind words. Thanks for being part of the Ollie family!
Orders are always spot on
Orders are always spot on. If delivery says on Wednesday it will be there on Wednesday
6 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind review! We’re thrilled to hear your orders have been consistently accurate and that delivery has been right on time. Reliability is something we take great pride in, and we truly appreciate you being part of the Ollie family!
My dogs love this food
My dogs love this food. Their poop 💩 is fantastic!
I love the convenience and having it delivered and how I can adjust to my needs.
6 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your wonderful review! We’re so happy to hear your dogs are loving the food and that you’re enjoying the convenience and flexibility of delivery and plan adjustments. It’s great to know everything is working so well for both you and your pups—we really appreciate you being part of the Ollie family!
My pup and I love you guys!
6 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for the love! We’re so happy to hear that both you and your pup are enjoying Ollie. It means a lot to us to be part of your pup’s routine, and we truly appreciate you being part of the Ollie family!
Best customer service.
Ollie provides a great product and every interaction I have had with an Ollie professional has been excellent.
4 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and that every interaction with our team has been a great experience. Providing both high-quality nutrition and excellent support is what we strive for, and we truly appreciate you being part of the Ollie family!
Looking for a good and ethical dog food company?
Have always had a great experience with them. Good packaging, good quality dog food. Unfortunately my welcome box container broke, I asked if I could purchase a new one and you guys just sent one for free with the next order… I like love you guys. And so does my dog.
2 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this! We’re really glad to hear you’ve consistently had a great experience with Ollie and that your pup is loving the food. We’re especially happy we could quickly replace your welcome box container and make things easy for you. It means a lot to us to have your support—and your dog’s too!
My Roo loves Ollie food what ever makes…
My Roo loves Ollie food what ever makes him happy I'm happy the cool thing is when I call Ollie costumer service they find ways to help me and make it easy on my wallet love how they UNDERSTAND the love we give our fur babies
2 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Roo is loving his food and that our customer service team has been able to support you in a helpful and thoughtful way. We know how much our pups mean to us, and it makes us so happy to know we can help make things easier for you and your wallet while keeping Roo happy and well-fed. We truly appreciate you being part of the Ollie family!
Ollie has a great product
Ollie has a great product - fresh dog food as well as amazing Customer Service that helps with transition as well as support going forward. Flexible food and delivery options and overall great experience!
1 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your wonderful review! We’re so happy to hear you’re enjoying both our fresh recipes and the support from our customer service team. It means a lot to know the flexibility in food and delivery options has made things easier for you and your pup. We truly appreciate you being part of the Ollie family!
The phone customer service was perfect
The phone customer service was perfect. Resolved my direct problem and even offered me a small discount for all my troubles.
1 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind feedback! We’re thrilled to hear our phone support team was able to resolve your issue quickly and make things a little easier for you along the way. Providing helpful, thoughtful service is what we aim for, and we truly appreciate you taking the time to share your experience!
Resposta da Ollie
Thank you so much for sharing this! We’re thrilled to hear your dogs are loving the food—happy dogs really do make everything better! We truly appreciate you being part of the Ollie family!
Knowledgeable personnel
Knowledgeable personnel, easy to communicate with, provided very useful information. Excellent customer service.
1 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words! We’re thrilled to hear our team was knowledgeable, easy to communicate with, and able to provide helpful information. Delivering excellent customer service is something we take great pride in, and we truly appreciate you taking the time to share your experience!
They forgot to renew my website and now…
They forgot to renew my website and now a scammer has it. I told them it was up for sale and they ignored me. They neglected to tell me they couldn't access our Facebook until I asked. What they COULD do was take my monthly subscription.
DO NOT USE THESE PEOPLE.
25 de março de 2026
Avaliação não solicitada
Resposta da Ollie
We’re sorry to hear about your experience. We do want to clarify that an Ollie subscription is only for pet food and isn’t connected to website renewals or Facebook access.
We’d love to learn more so we can help, please reach out to our Canine Care team with additional details.
Thank you.
The customer service is top notch
The customer service is top notch. We had one issue with one of the 28 soft packages and they took the situation seriously and followed through. They provided a generous credit towards the next order. The packaging for delivery is also topnotch, being delivered in the hot temps of south Florida, have never had one package not totally frozen when we have unpacked the delivery, which by the way is always on time! Our girl Cleo, absolutely loves both the dry baked and the soft fresh. We are very happy with the product, customer service and company! Can't say that very often in today's world.
1 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your incredibly thoughtful review! We’re so happy to hear that our team was able to address your concern quickly and provide a fair resolution. It’s also wonderful to know your deliveries have been arriving consistently frozen and on time, even in the Florida heat—that’s exactly what we aim for. We love hearing that Cleo is enjoying both the baked and fresh recipes, and we truly appreciate your kind words about our team and company. Thank you for being part of the Ollie family!
So far as a new customer I realized…
So far as a new customer I realized right away this is a great company that take care of the customers !
Plus my Kiki love her new food !
2 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words and for giving us a try! We’re thrilled to hear that Kiki is loving her new food and that your experience as a new customer has been such a positive one. Taking great care of both our pups and their people is what we’re all about, and we truly appreciate you being part of the Ollie family!
Emma was amazing
Emma was amazing, helped me meal plan for my year old pitbull that I have no knowledge because I’ve never raised a pup before. I appreciate all the help and the patience with me learning how to feed my pup and what kind of kibble/ fresh food he will benefit from!
30 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind review! We’re thrilled to hear Emma was able to help you feel confident with your pup’s meal planning and support you as you learn along the way. It’s wonderful knowing you’re finding the right balance for your pitbull, and we’re so happy to be part of that journey with you and your new pup!
Fantastic
This company is fantastic. My picky allergic to everything dog loves his food and licks the bowl clean. He has done this for 2 years plus! Also, my dog has been healthier and had no allergy since he started the food. The customer service and interface is also fantastic. 10/10 from me.
30 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your amazing review! We’re thrilled to hear your pup has been enjoying his meals for over two years and is licking the bowl clean—that’s the best compliment we could ask for. It’s also wonderful to know he’s been feeling healthier and more comfortable since starting Ollie. We truly appreciate your kind words about our team and experience, and we’re so grateful to have you both as part of the Ollie family!
Amazing experience
Since my babies have been on Ollie, they have done so much better in their eating desires and tummy issues. When I felt I needed to cancel because of cost, I was able to get things resolved with Faith. She was amazing and helped me get too something more affordable while being able to still give my babies what they need.
30 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing your experience! We’re really happy to hear your pups are doing better with their eating habits and tummy issues since starting Ollie. It’s also wonderful to know Faith was able to help you find a more affordable plan that still meets your babies’ needs. We truly appreciate your kind words and are so glad to have you as part of the Ollie family!
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