I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
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Veja o que dizem as avaliações
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
A empresa respondeu
Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contato
Estados Unidos
- ollie.com
4,6
Excelente
11 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
If I could I would rate 10 stars
If I could I would rate 10 stars. This has been so great for my baby boy, he is a rescue with severe trauma of being hit by a car before the shelter got him. It had hurt his jaw and lost teeth so he struggled to eat. I decided that wet food was the best option but store bought wet food is gross and he really didn’t like it. So I took a chance on Ollie and he LOVES it so much!!!!
It’s so amazing to see the transformation just after the first month, he’s stronger and fitter and oh so happy and best of all he eats every bit of the food everytime. I wanted to wait til after the first month to rate and it’s the best ever. Even dealing with customer service was so great and never did I get frustrated . Ollie is my dogs food for life I’ll never switch it ever
15 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We truly appreciate you taking the time to share this—thank you for such a thoughtful review.
We’re so sorry your pup went through such a difficult start in life, but it’s incredibly heartwarming to hear how far he’s come and that Ollie has been a positive part of his journey. Knowing he’s now eating comfortably, gaining strength, and enjoying his meals every time is exactly what we hope for.
We’re also really glad to hear your experience with our customer service has been smooth and supportive throughout. Thank you for trusting us with his nutrition and for sharing his progress after the first month—it means a lot to our whole team.
Their dog food caused my dog to get pancreatitis
Their dog food caused my dog to get pancreatitis. Look it up. It’s a common theme with their food. They don’t disclose. In the process of getting the food lab tested by the vet and looking for an attorney to file a class action lawsuit for negligence. How can a dog food company provide food that makes dogs so ill it causes pancreatitis. No disclaimer or disclosures that their food will make your dog so sick you have to take them to a vet. Don't spend a dollar with Ollie, make them go bankrupt for poor business practices. Dear Free market capitalism, do your thing and put this horrible company out of business. They don’t deserve to feed animals, they can’t respect yours or care for them, they would rather make this sick with poor food
15 de maio de 2026
Avaliação não solicitada
I have two chihuahuas that can be picky…
I have two chihuahuas that can be picky but this food made them lick their bowls clean
14 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We really appreciate you sharing this!
We’re so happy to hear that your two Chihuahuas are enjoying Ollie—even with their picky tendencies. Knowing they’re licking their bowls clean is always one of the best compliments we can get.
Thank you for trusting us with their meals—we’re glad to have you and your pups with us!
Real humans providing customer service…
Real humans providing customer service is always a huge bonus these days! You can tell the people who work here are real dog lovers and are passionate about what they do. I haven’t received my food yet, but I am super excited!
14 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We really appreciate you taking the time to share this!
We’re so glad to hear that our customer service has stood out to you—that means a lot to our team. You’re absolutely right, we’re all real dog lovers here, and we truly care about helping pets and their people have a great experience.
We’re also excited for you to receive your first order! We hope your pup loves it as much as we love making it. Please don’t hesitate to reach out if you need anything along the way—we’re here to help.
Our toothless senior chi loves Ollie!
Our senior chi loves Ollie!! Ollie was lightning fast to fix a delivery we had an issue with.
13 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We really appreciate you taking the time to share this!
We’re so happy to hear your senior Chihuahua loves Ollie, and that we were able to quickly resolve the delivery issue for you. Providing fast, helpful support when things come up is really important to us, so it’s great to know that came through in your experience.
Thank you for trusting us with your pup’s meals—we’re glad to have you both with us!
The delivery was excellent
The delivery was excellent; They left the box 📦 on the chair under the porch overhang, as instructed. The food was excellent and Maui is doing well on the food. Thank you 😊
30 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
We really appreciate you taking the time to share this!
We’re so glad to hear the delivery went smoothly and was placed exactly where you requested. It’s also wonderful to know Maui is enjoying the food and doing well on it—that’s exactly what we hope for.
Thank you for your kind words and for trusting us with Maui’s meals 😊
Be Aware of the Risks
My dogs loved Ollie. The problems? I was spending nearly $600 for two medium sized dogs. That is the reason I cancelled the subscription. I was due to receive one more delivery and when I did I promptly put the packets in the deep freezer. Suddenly, my dogs both began to experience digestive issues. They were throwing up and had diarrhea. Yesterday when I came home they were lethargic and uninterested in my arrival (never happens). They had to get up in the middle of the night to go outside and didn’t quite make it a few hours later and went inside. I changed the food back to their other brand that I happened to have on hand for the morning meal and I came home to excited, playful pups! I will be giving them their kibble mixed with homemade dog food from here on out.
13 de maio de 2026
Avaliação não solicitada
Quick and easy
The email response back to me was very timely, Astro seemed to understand my issue and offered a quick and easy solution! Very pleased. Thank you!
13 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for the awesome review! We’re so happy to hear you’ve had a great experience with Ollie. Giving pups happy, healthy mealtimes is what we’re all about, and we truly appreciate you being part of the Ollie family. Please give your pup some extra love from us!
I trust the ingredients
I trust the ingredients! Customer service has been exceptional and the plan for my dogs is much more affordable than I thought.
13 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words! We’re thrilled to hear that you trust our ingredients and have had such a positive experience with our customer care team. We know providing high-quality nutrition at an affordable price is so important, and we’re so happy to be part of your pups’ health journey. Thank you for being a part of the Ollie family!
Always packed well and delivered frozen…
Always packed well and delivered frozen solid.
12 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your review! We’re so happy to hear your orders have been arriving well packed and frozen solid. We work hard to make sure every delivery arrives fresh and ready for your pup to enjoy. Thanks for being part of the Ollie family!
First my dog absolutely loves every…
First my dog absolutely loves every pack of food he got. Second the price per month is unbeatable.
12 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for the wonderful review! We absolutely love hearing that your pup enjoys every recipe, and we’re thrilled that the value of the meal plan has been such a pleasant surprise. Providing high-quality food that pups love at an affordable price is exactly what we strive for. Thanks for being part of the Ollie family!
Really great customer service
Really great customer service. Person was friendly understanding and helped figure out everything.
11 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our customer care team was friendly, understanding, and able to help figure everything out for you. Supporting both our pups and their humans is always our goal, and we truly appreciate you being part of the Ollie family!
Missing Item from Order
An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, they send. Therefore, as this was 1 (one) item, my account was immediately credited. I appreciated the prompt response and explanation of Ollie’s procedures. No hassle. No back & forth. No confrontation. A pleasure to do business with Ollie!!
8 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing your experience! We’re thrilled to hear that Astro was able to assist you quickly and make the process smooth and hassle-free. Providing clear communication and prompt support is something we truly value, and we’re so happy we could turn this into a positive experience for you. We really appreciate your kind words and your support of Ollie!
First food my dogs will eat straight up…
First food my dogs will eat straight up without any toppings!!!!!
10 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
We absolutely love hearing this! Thank you so much for sharing. Knowing your pups are enjoying their meals so much that they don’t even need toppings is the best compliment we could ask for. We’re so happy to be part of their mealtime routine!
Excellent dog food
Excellent dog food! Human grade food. My puppy loves it and won't eat anything else.
7 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for the amazing review! We’re thrilled to hear your puppy is loving the food and enjoying our human-grade recipes. There’s nothing better than knowing mealtime has become such a favorite part of their day. We appreciate you being part of the Ollie family!
My pup love ollie so much ❤️ 💕 Good and…
My pup love ollie so much ❤️ 💕 Good and amazing she eat all
9 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this! We’re thrilled to hear your pup loves Ollie and is enjoying every bite ❤️ It means so much to us to know mealtime is such a happy moment for her. We really appreciate you being part of the Ollie family!
Pleasant and professional
I called for help with a revision to my standing order and Shane addressed my needs swiftly, professionally and was pleasant
8 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words! We’re so happy to hear Shane was able to help you quickly and professionally with your order revision. Providing a smooth and pleasant experience is exactly what we aim for, and we truly appreciate you taking the time to share this feedback!
Ollie is the best overall dog food and company I’ve tried- I am sticking with them!
Ollie is a pleasure to work with! They provide excellent quality dog food in customizable plans that both work with my two dogs’ needs but also my budget and schedule.
I can’t make any direct scientific claims, but my dogs have been eating Ollie for years - a majority of their lives- and they are both always healthy and happy. According to their vet, my 12 year-old pup has the health of a 6 or 7 year old. Though he will eventually get some of the afflictions of age- I give Ollie a good deal of the credit for the good health of my dogs (of course exercise, regular vet visits, genetics, etc play a role too).
My pups absolutely love their food and prefer their Ollie to their dog treats. I have the split plan that is both the dry and wet food. I am able to use the dry food for training and I often thaw and then freeze their wet food into Kongs or West-paws to keep them occupied and engaged.
Meal time has become extremely important to them and I am always reminded when dinner is a little late.
Any questions, requests, or issues are always taken care of promptly, professionally, and pleasantly.
I recommend Ollie to anyone who wants to feed their dog food that is extremely high quality, easy to receive and use and that also is flexible with food type and price points.
7 de maio de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your thoughtful review and for trusting Ollie with your pups for so many years! We’re so happy to hear they’re thriving, loving their meals, and that our flexible plans have worked well for your household.
It means a lot to know our team has been able to support you along the way. Please give your pups some extra love from all of us at Ollie, and thank you again for being part of the Ollie family!
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