I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
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Veja o que dizem as avaliações
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
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Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contato
Estados Unidos
- ollie.com
4,6
Excelente
11 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It arrived in perfect frozen condition!
16 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate the update!
I’m glad to hear your box arrived in perfect frozen condition and everything was in great shape. If you need anything or want help with your pup’s meals going forward, we’re always here for you 🐾
We love all the recipes and dogs are…
We love all the recipes and dogs are always happy to have their meal time.
16 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this!
We’re absolutely thrilled to hear that you love all the recipes and that your dogs are excited and happy at mealtime—that’s exactly what we hope for 🐾
We really appreciate you being part of the Ollie family, and we’re always here if you ever need anything!
Everything arrived in great shape.
Everything arrived in great shape and convenient packaging. We are now starting to introduce Pippin to his new food, a little at a time.
16 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate the update!
We’re so glad to hear everything arrived in great shape and that the packaging has been convenient. It’s also wonderful that you’re introducing Pippin to his new food gradually—that’s a great approach and really helps pups adjust smoothly 🐾
If you ever need anything or have questions along the way, we’re always here to help!
My dog loves Ollie!
I was having problems getting my initiate dachshund to eat his kibble so I decided to try out adding some fresh food to his kibble. After lots of research, I chose Ollie and could not be happier! He gets so excited to eat each meal now! I definitely recommend Ollie!
15 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear that your dachshund is excited for mealtime now and that mixing in Ollie with his kibble has made such a positive difference. It means a lot that you chose us after doing your research, and even more that it’s working well for him 🐾
Thank you for the recommendation—we’re thrilled to have you both as part of the Ollie family!
My Pomeranian is a very picky eater
My Pomeranian is a very picky eater, tried numerous brands of food for her including Farmer's Dog and Fresh Pet. She did not like either but loves Ollie, she now lets me know when she is hungry and eats every bite. Also loves the chewy treats.
10 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear your Pomeranian has finally found something she loves, especially after trying a few different brands. It’s wonderful that she’s now excited for mealtime and finishing every bite—that’s exactly what we hope for 🐾
We’re also glad she’s enjoying the chewy treats too! Thank you for trusting Ollie and for being part of our community.
Carter loves his food - Three month mark with this excellent food!
Carter loves his food! His skin allergies have cleared & he is full of energy!
14 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear that Carter is loving his food and that you’re seeing such great changes, including clearer skin and more energy. That’s exactly what we hope for with every pup 🐾
Thank you for trusting Ollie—we’re so glad Carter is doing well!
Called Ollie to question my delivery
Called Ollie to question my delivery. Spoke with Shane who resolved my problem. Was easy and quick. Great customer service.
14 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate it!
We’re glad to hear your delivery question was resolved quickly and easily, and that Shane was able to help get everything sorted out for you. Providing smooth, supportive service is exactly what we aim for 🐾
Thanks again for being part of Ollie!
I tried the trial the first time they…
I tried the trial the first time they sent small packs for a 60 pound dog that is active and when I tried to get larger packs they wanted to charge me 160 to get the large packs when that's what she should have gotten in the first place. I did a test and tried a trial again changing the answers for her activity and weight to show she needed to gain weight and yet they sent the same small packs 800 calorie per day and upon asking for the correct packs they again wanted me to pay 160+ to get the large packs. That's how I know they are misleading consumers and no matter what answer you put on the activity form for the trial they will always send the small packs for active large dogs .
13 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you for sharing your experience—we’re really sorry for the frustration.
I’m so sorry the portions in your first order didn’t feel right for your dog. In some cases, we do send smaller packs but recommend feeding multiple packs per day to meet the full calorie needs—this could be why you received those portions, but we’d be happy to investigate and make sure everything is correct.
Please reach out to our canine care team so we can review your pup’s plan and make this right.
ALWAYS GREAT CUSTOMER SERVICE which…
ALWAYS GREAT CUSTOMER SERVICE which includes AVAILABILITY 😃
GOOD SELECTION of HEALTHY foods & other dog needs 😋
LOVE EVERYTHING about OLLIE from the WONDERFUL PEOPLE working 💪 to the AUTO DELIVERY & WEB SITE access.
14 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this amazing feedback—we really appreciate it!
We’re thrilled to hear that you’ve had such a positive experience with Ollie, from our customer service team and availability to the healthy food options, auto-delivery, and website experience. It means a lot to know everything has been working smoothly for you and your pup 🐾
We truly appreciate your support and are so happy to have you as part of the Ollie family!
Shane was friendly
Shane was friendly, caring and supportive.
13 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this!
We’re really happy to hear that Shane was friendly, caring, and supportive—that’s exactly the kind of experience we aim to provide. We’ll be sure to pass your kind words along to him 🐾
I finally found a food that my dog will…
I finally found a food that my dog will eat and not to mention it's healthy. The customer service department is very helpful if ever needed. I highly recommend this company.
13 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so happy to hear you’ve finally found a food your dog enjoys, and that you feel good about the nutrition as well. It’s also great to know our customer service team has been helpful when needed 🐾
Thank you for your recommendation and for being part of the Ollie family!
Exceptional plus
100 plus percent excellent customer service and above great food, ALL ingredients are healthy!!
Thanks from BAILEY MAE
10 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate it!
We’re absolutely thrilled to hear that you’ve had such a great experience with our customer service and that Bailey Mae is enjoying the food. Knowing you feel confident about the ingredients and quality means a lot to us 🐾
We’ll be sure to pass along your kind thanks—appreciate you being part of the Ollie family!
My Fortuna does not like the food
My Fortuna does not like the food. She is an Italian Grayhound and a picky girl so I want my account cancelled
8 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you for sharing your experience—we’re so sorry to hear that Fortuna didn’t take to the food!
We’d be happy to take care of the cancellation for you. That said, if you’re open to it, we’d also love to help with some picky-eater tips or explore other options. We offer a variety of fresh recipes as well as gently baked options that some selective pups prefer.
Please feel free to reach out to our canine care team—we’re here to help however you’d like to proceed.
My dog is being picky again over her…
My dog is being picky again over her food. Not sure why. The food seems to be very well packed that she has become picky and I have to add a cheese topper or something to get her to eat it.
12 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you for sharing your experience—we’re so sorry to hear your pup has been picky at mealtime.
We understand how frustrating it can be to have to add toppers, and that’s not the experience we want for you. Our meals are designed to be complete and balanced on their own, but sometimes pups can get bored with the same recipe.
We do offer a variety of recipes and would be happy to help switch things up or even add a sample to your next box so you can try something new before committing.
Please reach out to our canine care team—we’re here to help make sure your pup is happy and excited about every meal.
Ollie has been an amazing company to order from
Ollie has been an amazing company to work with. I got one order and everything was packaged beautifully. My dog loved it. I had to delay the second order. Before I got the second order, my dog died, and I forgot to cancel the order. I got an email when it was sent, and I immediately called them and the person on the phone, Olivia, immediately knew what to do offered a refund and told me that she was very sorry and told me I could do what I wanted with the shipment donate it or give it away. She made a very stressful situation. Much much easier and I am very thankful to her great company for training and having those directives.
10 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this, and I’m truly sorry for the loss of your dog.
We’re very grateful you took the time to write this, especially during something so difficult. It means a lot to hear that Olivia was able to support you quickly and compassionately, and that she helped make a stressful situation a little easier to manage.
We’re also glad your earlier experience with the first order was positive and that everything arrived well packaged and enjoyed.
Please know we’re thinking of you, and we appreciate you trusting us during such an important time.
Best company out there!
Our dog passed away and they were so incredibly kind. Our current box was refunded, a suggestion to donate to pups in need and any future orders were cancelled and taken care of. I’ve already shared with several people what an amazing company Ollie is. Their food also helped extend our girls life an get her off of food that was making her sick.
8 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for taking the time to share this, and I’m truly sorry for your loss.
We’re honored we could support you during such a difficult time. It means a lot to hear that the team was able to quickly take care of the refund, cancel future orders, and offer suggestions like donating the food if that felt right for you.
We’re especially touched to hear that Ollie may have helped your girl feel better and spend more comfortable time with you—that’s something we never take lightly.
Thank you for your kind words and for sharing us with others. We’re thinking of you and your family 🐾
WHY I USE OLLIE
I came to Ollie from another very disappointing expensive company. I immediately was comfortable and confident that Ollie was the right choice in picking the best dog food for my pets. I had an order problem but it was fixed quickly by Taylor. She empathized with my dilemma, and offered me a perfect resolution. I wholeheartly refer Ollie, not just because their food is great, but also they are a company that shows confidence in their product and cares about their customers
10 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we really appreciate it!
We’re so glad you felt comfortable and confident choosing Ollie for your pets, especially after a disappointing experience elsewhere. It’s also great to hear that Taylor was able to quickly resolve your order issue with empathy and care—that’s exactly the support we strive to provide.
We truly appreciate your wholehearted recommendation and your kind words about both our food and our commitment to our customers. Thank you for being part of the Ollie family 🐾
Laddie loved Ollie
Sadly, my good boy passed away after 10 years and 10 months of pure joy. He loved his Ollie and enjoyed it up to his final days.
8 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this, and I’m truly sorry for your loss.
It’s heartbreaking to hear about your good boy, and we’re honored that Ollie was part of his life, especially in his final days. Knowing he enjoyed his meals brings a lot of meaning to what we do, but we know that doesn’t make the loss any easier.
Ten years and ten months is such a beautiful life together, full of love and memories. We’re thinking of you during this time 🐾
Ollie’s customer service is superior
Ollie’s customer service is superior! Anytime I have a question or an issue with my pup someone responds to me immediately. I highly recommend Ollie for your pup and for you as well!
7 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for the kind words. We're thrilled to hear that our team has been able to support you and your pup whenever you've needed us. Providing fast, helpful service is what we strive for, and knowing it makes a difference for your family truly makes our day. We’re so glad to have you in the Ollie pack
Followed delivery instructions!
Our front door is hidden behind a garage on an alley but you found us. Good job!
8 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
We're so glad our delivery team was able to navigate the alley and find your door without any problems. Making sure your pup gets their delivery on time no matter where the door is hidden is always our goal ❤️
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