I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
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Veja o que dizem as avaliações
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
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Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contato
Estados Unidos
- ollie.com
4,6
Excelente
11 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wonderful company
Wonderful company! Love their dog food for the quality and how much my dog is thriving on it. Their customer service is amazing and app is very easy to navigate.
8 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
We are incredibly happy to hear that your dog is thriving on our food—that’s exactly why we do what we do. It’s also great to know that you’re finding the app easy to use and that our team has been able to provide the support you need.
We appreciate you being part of the Ollie family! 💓
Hands down the best pet food company to…
Hands down the best pet food company to deal with! It certainly doesn’t hurt that our picky eater loves Ollie too!!
6 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
We love hearing that we've earned the title of your favorite pet food company.
Winning over a picky eater is the ultimate compliment 🐾
Ollie generous and caring when my dog passed away
Given my 16 years old dog passed on Easter Sunday, I knew the chances of my cancelling the food order scheduled for the immediate Tuesday would be difficult. I contacted customer service first thing on Monday which was 'late morning' given I am in pacific time zone. They were understanding and refunded the payment even though they were not sure they could stop the delivery. They said to donate food if it did come. Very surprised and pleased by their generous attitude. If/when I get another dog, I'll be using Ollie again. My dog did very well on the diet, healthy and energetic to the end. Just ran out of time.
6 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for taking the time to share this, and I am truly so sorry for your loss. Saying goodbye to a beloved dog after 16 years is incredibly difficult, and our hearts are with you during this time.
It means so much to hear that your pup did so well on Ollie and stayed healthy and energetic—we’re honored to have been a small part of such a long and loving life. I’m also really glad our team was able to support you with care and understanding when you reached out.
Whenever and if the time feels right to welcome another dog into your home, we would be so grateful to be part of that journey again.
Sending you all our sympathy and support ❤️
Start Ollie food
Needed to know if I could start my 12m week old on Ollie food. Yes!
6 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Great question—and the answer is yes! 😊
You can absolutely start your 12-week-old pup on Ollie. Our meals are formulated to be complete and balanced, so they can support growing puppies as well.
When starting, we do recommend transitioning gradually over about 7–10 days by mixing Ollie with your pup’s current food. This helps avoid any tummy upset and makes the switch nice and smooth.
Let me know how I can help—we’re excited for your pup to give Ollie a try!
Stevie was amazing and accommodating in…
Stevie was amazing and accommodating in postponing our subscription. Our finances couldnt purchase right now and we found something that worked. So appreciate the great kind experience
6 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
This is Elizabeth out in Utah with Ollie’s canine care team. Thank you so much for taking the time to share this—we really appreciate it! I’m so glad to hear that Stevie was able to help and provide a kind, accommodating experience while you needed to postpone.
We completely understand that sometimes plans need to shift, and we’re just happy we could support you during that time. It truly means a lot to hear your kind words.
Whenever you’re ready, we’ll be here for you and your pup!
Resposta da Ollie
We appreciate you! Thank you for choosing Ollie to be apart of your pups every day life. Your trust in us means everything, and we don’t take that lightly. You’re not just a customer to us you’re one of our pack members, and we’re so grateful to be part of your pup's journey.
Dogs love their Ollie!!
3 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
We love hearing that, nothing makes us happier than happy pups! It’s amazing to know your dog is enjoying their Ollie meals so much. Thanks for sharing the love with us!
Was doing deep research on which wet…
Was doing deep research on which wet food I should choose for my puppy and couldn’t have chose better! My baby os always excited when is time to eat, he loves the food and all the flavors. Hasn’t had any stomach problems. And the delivery also quickk ! I’m happy with Ollie , thanks!!
3 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
This truly means so much to us, thank you for sharing such a thoughtful message. The care and intention you put into researching the best food for your puppy says everything about the kind of love you have for them, and we’re so honored you chose Ollie.
My dog loves Ollie and he is a very…
My dog loves Ollie and he is a very picky eater.
3 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
We pride ourselves in being picky eater approved. We love having you and your picky eater in our Ollie pack. Please let us know if you ever need any assistance, we're here for you guys every step of the way.
Ollie has employees that are more than…professional
Ollie has employees that are more than helpful in taking care of any issue or problem you might have.
31 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words! It truly means a lot to hear that you’ve had such a positive experience with our team. We always strive to be as helpful and supportive as possible, so knowing we’ve made a difference really makes our day.
We’re always here for you and your pup—please don’t hesitate to reach out if you ever need anything!
McCall was my customer service person…
McCall was my customer service person and she was so helpful! She didn't make me feel like I needed to justify the changes I needed to make. She offered a helpful tip but didn't pressure me in any way! Best customer service I have EVER received!
3 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for the kind review! McCall is one of the best around paws down! You and your pup deserve the very best, and we're happy Ollie can give that to you!
Noticeable Improvement in My Dog’s Health & Energy
I’ve had a great experience with Ollie. Since switching to their fresh food, I’ve seen a noticeable improvement in my dog’s health and energy levels. He absolutely loves the meals and gets excited at every feeding.
The ordering process is super intuitive and easy to manage, and their customer service has been excellent whenever I’ve had questions. It’s clear they focus on quality and making things simple for pet owners.
Highly recommend Ollie if you’re looking for a healthy, fresh, kibble-free option for your dog.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you for the thoughtful review! We’re so happy to hear that your pup is thriving on our fresh meals and bringing that extra excitement to mealtime—it’s one of our favorite things to hear.
It also means a lot that you’ve found the ordering process smooth and our team helpful along the way. We work hard to make fresh feeding as convenient and stress-free as possible.
We’re grateful for your support and for trusting us with your dog’s nutrition. Give your pup some extra love from all of us at Ollie!
Resposta da Ollie
Thank you for noticing! We always try to be as commutative as possible. We're happy that you and your pup are loving the Ollie food as much as we do. Thank you for being apart of the pack!
Excited customer
So far so good my fur baby hasn’t tried the food yet but let me tell you she “LOVED” the Jerky beef strips with sweet potato! My darling loved them!
Packinging was very classy dry ice to keep food frozen. Shipping was fast ordered on March 27th packaged delivered on April 1st! Opened one and food looks fresh! 🤞🏾 my baby loves it!
31 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—it made me smile! 😊 I’m so happy to hear your fur baby is already loving the Jerky Beef Strips with Sweet Potato—that’s definitely a fan favorite!
It’s also wonderful to hear your order arrived quickly and that everything looked fresh and well-packed. We put a lot of care into making sure meals arrive safely and stay perfectly frozen, so that means a lot.
Fingers crossed your darling loves the meals just as much as the treats. Please keep us posted—we’d love to hear what she thinks!
Absolutely the best food ever
Absolutely the best food ever. I've tried everything over the last 7 years my picky husky mix never really cared about food and some times didn't finish his food. Now I can't even finish preparing his bowl and he barks and howls until my ears hurt. I cannot afford the full portion so I do half and mix with his his old food. When I tell you he enhales it, it's bones in almost seconds. I'll go without without before I wouldn't deprive him of such joy. He was a rescue and in 5 homes in a year his first year of life when I found him walking home from parking my truck in NYC. I told the guy he just found his forever home. 9 years later and he happened to come my service dog. You could say we saved each other. So when he actually got excited after all these years for Ollie,while expensive which I get for the great quality of fresh food. The delivery process is also seem less. It comes frozen so from packageing to delivery at your front door the communication is precise. Packageing is amazing and I live in the hot desert sun and with there up to date tracking and packageing it's still frozen when delivered.
1 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this incredible story with us. It truly means the world to hear how much your dog is enjoying his meals, especially after everything he’s been through. The bond you’ve built together is so special, and we’re honored to play even a small part in his happiness and well being.
Hearing that he’s excited for mealtime (and making his voice heard about it!) is exactly what we hope for, especially for pups who have been picky in the past. We also deeply appreciate your honesty and commitment in making it work in a way that fits your routine your dedication to him really shines through.
It’s wonderful to know the delivery and packaging have held up, even in the desert heat. We put a lot of care into that process, and your feedback means so much.
Thank you again for trusting us with such an important member of your family. Give him some extra love from all of us, we’re so lucky to have you both as part of the Ollie family.
I love Ollie!
My pets before switching to Ollie did not love meal time. Food (kibble) would be nibbled at throughout the day even though I’m pretty sure they were hungry. After switching to Ollie they love meal time! I adore feeding my dogs Ollie because I know that it is so healthy and good for them too! Would give 10 stars if I could!
1 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Wow—this absolutely made our day, thank you so much! 🐾 It’s incredible to hear how much your pups are enjoying mealtime now. Going from picking at kibble to truly loving their food is exactly what we hope for!
We’re so happy you feel confident in what you’re feeding them—that means everything to us. And “10 stars” in our book is the highest praise we could ask for 😊
Thank you for being part of the Ollie family—we’re so lucky to have you and your dogs with us!
The company was caring about an issue…
The company was caring about an issue to me. They are always there to listen and provide the best guidance for my pup.
1 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
We love our pack members and their adorable pups! It doesn't matter how big or small the problem is. We're truly committed to make sure you and your pup are taken care of every step of the way.
Not only is the food marvelous but Mikayla rocks!!
Not only is the food marvelous, Makayla will make sure you and your pet or pets are on the right path. I love the point system they have so you know how your children are doing health wise and what to do if there's a problem. She is prompt in getting back to you and stays with you as long as you need her!!!!!
30 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this amazing feedback! It truly means a lot to us. I’m so happy to hear that you’re loving the food and that Makayla has been such a great support for you and your pets—that kind of care and dedication is exactly what we strive for.
It’s wonderful to know the point system has been helpful in keeping track of your pets’ health and giving you peace of mind. And we’ll be sure to pass along your kind words to Makayla—she’ll be thrilled!
We’re so grateful to have you and your “children” as part of the Ollie family 🐾
We love our Ollie.
1 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
And we love you! Thank you for being the best part of Ollie, please give your pup all of our love!
Resposta da Ollie
Wow, that truly means the world to us, thank you for sharing! Choosing Ollie is such a fantastic decision for your dog’s health and happiness. Our meals are made with real, human-grade ingredients and carefully balanced to provide the nutrients dogs need to thrive, supporting everything from digestion and energy levels to a shiny coat and overall wellness. Your dog is so lucky to have you making such thoughtful choices for them. We’re so happy to be part of their journey!
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