I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Ver mais
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Veja o que dizem as avaliações
I had to put my beloved dog Jezebel to sleep, I had ordered my shipment of Ollie already and could not cancel. I sent Ollie an email to cancel the subscription and received the most caring and compas... Ver mais
I have been using Ollie foods for my pet for quite some time and have been very happy with their products and my dog loves their food, but due to my dog’s health issues I needed to do a quick change o... Ver mais
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Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Ver mais
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Detalhes da empresa
Escrito pela empresa
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Informações de contato
Estados Unidos
- ollie.com
4,6
Excelente
11 mil avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Our dog Recon loves Ollie
Our dog Recon loves Ollie! It has always arrived right on time and is very carefully packed & kept cool, which is pretty important since we live in southern AZ!
1 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we love hearing that Recon is such a fan of Ollie! 🐾 It’s especially great to know everything is arriving right on time and staying perfectly cool, even in the Arizona heat—that’s so important, and we’re glad it’s meeting your expectations.
We really appreciate you being part of the Ollie family and giving Recon the best!
Delivery on time as promised.
Delivery on time as promised.
1 de abril de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you for sharing this! We’re so glad to hear your delivery arrived on time as promised. Punctuality is important to us, and it’s wonderful to know it made your experience smooth and easy.
needed to change my items in next…
needed to change my items in next delivery was easily done
31 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your review! We’re really glad to hear that updating your next delivery was quick and easy—that’s exactly what we aim for 😊
We appreciate you taking the time to share your experience, and we’re always here if you need any help with future changes. Give your pup some love from us! 🐾
Easy to open . Murphy likes the food
Delivered on time, was still frozen packaging was excellent
31 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your review! We’re so happy to hear that your delivery arrived on time, stayed frozen, and that the packaging met your expectations—that’s exactly the experience we aim to provide 🐾
We truly appreciate you taking the time to share this, and we’re so glad everything arrived just right for you and your pup!
Allay fears
Brittney helped me feel confidant that I was feeding my sweet girl the best available. She was very knowledgeable of their product and was able to give me ideas for treats for toothless dogs.
30 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—we absolutely love hearing it! 💛
Brittney will be so happy to know she was able to help you feel confident in what you’re feeding your sweet girl. It means a lot to us that her knowledge and support made a difference, especially in finding the right options for a toothless pup.
We’re so lucky to have her on the team, and even luckier to have you and your pup with us. Thanks again for the kind words! 🐾
Quality food and service
Quality food - both their fresh recipes and baked (which is super convenient), great variety in their dishes, and excellent customer service.
30 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words! 🐾
We’re thrilled to hear that you’re enjoying both our fresh recipes and baked options—having that flexibility and variety is so important, and we’re glad it’s been a great fit for you. It also means a lot to hear that our customer service has made a positive impact.
We truly appreciate you taking the time to share your experience, and we’re so happy to have you and your pup as part of the Ollie family! 💛
Great friendly service!
30 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your kind words! 😊
We’re so glad to hear you had a great experience with our team—friendly service is what we strive for every day. We truly appreciate you taking the time to share this! 🐾
Excellent Support & Customer Service!
My husband & I foster rescues and have found furever homes for 5 dogs in the last year. We recently got 2 new ones and we know how tough their lives have been so we use Ollie’s to give them the healthiest food possible. The day after we put our order in, we saw an advertisement for an additional 10% off from what we’d paid. We tried to cancel the order & reorder but it was too late. I contacted customer support & they quickly responded with kindness & refunded the extra 10%. Ollie’s not only has the best food, they have the best customer service and support. I always recommend them!!!
27 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—it truly means a lot to us 💛
First, what you and your husband are doing for those pups is incredible. Helping rescues find their furever homes is so special, and we’re honored to be a small part of their journey by providing them with nutritious meals.
I’m so glad our team was able to step in quickly and make things right with that discount—that’s exactly the kind of experience we want every customer to have. Your kind words about both our food and customer support really mean the world to us.
Thank you for trusting us with your dogs and for continuing to recommend us—we’re so lucky to have you in the Ollie family! 🐾
I Love the dog food and so does my dog
I Love the dog food and so does my dog. But delivery was terrible it was delivered to the wrong house and I had to go find it
26 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your review, Sherri—we’re so happy to hear that you and your pup are loving the food! 🐾
That said, I’m really sorry to hear about the delivery experience. Having your order dropped off at the wrong house and needing to track it down yourself is definitely frustrating and not the experience we want for you.
We truly appreciate you bringing this to our attention, and we’d love to help prevent this from happening again. If you’re open to it, please reach out to us directly so we can take a closer look at the delivery details and add any helpful notes to ensure future orders arrive safely at your door.
Thanks again for your support—and give your pup some extra love from us! 💛
My dog loves Ollie
My dog loves Ollie. He doesn’t know the packaging is just right and perfect. All he knows is that it tastes good. He looks forward to eating in the morning and evening. Sometimes he lets me know when it’s time to eat by whining, which gets earlier.
27 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—it gave us a smile! 😊🐾
We love hearing how excited your pup is for mealtime (even if dinner time keeps creeping earlier and earlier 😄). It’s the best feeling knowing he’s enjoying his food and looking forward to every bite.
And while he may not notice the packaging, we’re so glad it’s working perfectly for you too! Thank you for trusting us to be part of his daily routine—we’re lucky to have you both with us 💛
It was easy ot order.
Megan was easy to talk to and got me the info and products that fit what my dog needed. It was easy.
I previously used Ollie for my Chocolate Lab several years back and was very pleased with their products and service.
27 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear that Megan was able to make things easy and help you find the right products for your dog—it’s always our goal to make the experience seamless and helpful.
It also means a lot to hear that you’ve been pleased with Ollie before and decided to come back. We’re so happy to have you and your pup as part of the Ollie family again! 🐾
Prompt and efficient
Prompt and efficient. Still frozen upon arrival.
27 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your review! 🐾
We’re glad to hear that your delivery was prompt and efficient, and that everything arrived still frozen—that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback! 💛
Ollie has arrived
The food arrived the day it was promised, packaged not damaged and food still frozen.
27 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your review! 🐾
We’re thrilled to hear that your delivery arrived right on time, with packaging intact and the food still frozen—that’s exactly the experience we aim to provide.
We truly appreciate you taking the time to share your feedback and are so glad everything arrived perfectly for you and your pup! 💛
Fantastic Customer Service
My customer service experience with Erica during a chat was professional, caring and she got my issue resolved immediately. She made me feel that Ollie trule valued me as a customer.
27 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear that Erica provided professional and caring support, and that she was able to resolve your issue right away. It means a lot to us that you felt valued as a customer—that’s exactly the experience we want every Ollie family to have.
We truly appreciate you taking the time to recognize her, and we’re so glad you had a great experience! 🐾
Love Ollie now
I was just about to cancel my Ollie's dog food, when a very nice Lady from customer service reached out to me and asked for another chance. I was very pleased this time and my pugs were excited to see their food. They love it and now I love it too. The only thing I wish is that I could see how much my next shipment is going to cost and what date it will hit my bank account. Im sure there is a button for that, i just havent found it.
24 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you for sharing your feedback—we’re really sorry to hear about your experience.
We completely understand how frustrating and concerning it must have been to open your delivery and find dry ice loose and spilled across the food. That’s definitely not the experience we want you or your pups to have. We also hear you on the missing feeding instructions—that can make things confusing, especially when you’re trying to make sure each dog is getting exactly what they need.
Your feedback is incredibly important, and we’d truly love the opportunity to make this right and look into what may have gone wrong with your shipment and packaging.
If you’re open to it, please reach out to us directly so we can review your order, provide clear feeding guidance, and see how we can turn this experience around for you.
Thank you so much for your excelente servicio!!
Thank you so much for being so awesome!! You have very good and understanding the times when I have had to cancel or change the dates for delivery.
Even though the cost is high I understand that my dog is getting quality food.
Overall I am very satisfied with the food, the customer service and delivery.
Thank you for answering my text messages, my emails and taking the my calls properly. When I have called I feel like you already know me or like we are neighbors.
I feel very supported when I have a question or concerns.
Thank you so so very much.
2 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for your incredibly kind words! 💛
We’re so thrilled to hear that you feel supported and understood—it truly means the world to us. It’s wonderful to know that our team has been able to make your experience feel personal and seamless, whether it’s through texts, emails, or calls. That connection with our Ollie families is exactly what we hope for.
We also appreciate your recognition of the quality of our food, as well as the service and delivery—we’re so happy that you and your pup are enjoying everything. Your trust and satisfaction mean everything to us, and we’re so grateful to have you as part of the Ollie family! 🐾
Website wasn’t working and misleading
Their website wouldn’t work while I was trying to click the buttons on my iphone. When I signed up, it said $37 for 28 weeks over and over again. I received only 14 weeks which was not the suggested promotional offer. They never mentioned a starter pack. I did the math.. Ollie is one of the most expensive brands for fresh food.
25 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you for taking the time to share your experience—we’re really sorry to hear about the frustration you ran into with the website and the confusion around your order. That’s definitely not the kind of experience we want for our customers, especially when getting started with us.
We completely understand how concerning it is when the pricing and promotion don’t match what you expected, and we appreciate you bringing this to our attention. We’d truly love the opportunity to make this right for you.
Our team would be happy to review your order and ensure you receive the correct amount that was intended with your starter offer. Please reach out to us directly at caninecare@myollie.com with your account details, and we’ll take care of getting this resolved as quickly as possible.
Thank you again for your feedback—it really helps us improve, and we hope to turn this experience around for you. 🐾
Forever Grateful
We’ve been using Ollie for 6 years for our adorable mixed breed, Penny. Any time I ever had issues (which wasn’t often) the customer service team was always very happy to help and made the process easy. Ollie helped Penny lose significant weight, extending her life with her family. I am forever grateful for Ollie and their staff for allowing us to love Penny for those extra years we didn’t think we had.
26 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this—it truly touched our hearts 💛
We’re so honored that Ollie could play a part in Penny’s life and help her live those extra, precious years with your family. Hearing that our food made such a meaningful impact and that our team was able to support you along the way is exactly why we do what we do.
Six years is such a wonderful journey together, and we’re forever grateful to have been part of Penny’s story. Thank you for trusting us and for giving her the love and care she deserved 🐾
We love Ollie!
We love Ollie! I trust Ollie for the high quality food for the most important and best companion ever, my service dog. The Ollie's team is amazing, including customer service and the veterinarians that can assist in setting up the best diet for those pups that may be a little too "fluffy". The app is easy to navigate and helps manage my partner's health. She loves both the fresh and baked foods. I really love how Ollie offers the baked version, which is perfect when we travel for out of town appointments or just away from home during meal times. The jerky treats are perfect for training and reinforcement of positive behaviors when working. We do miss the Ollie snacks though, the sweet potato and apple, but then she doesn't need the extra calories. Please, keep offering the baked and fresh options. Thank you Ollie!
25 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this! 💛
We’re thrilled to hear how much you and your service dog enjoy Ollie—both the fresh and baked options, as well as the jerky treats. It’s wonderful to know that our food and app are helping support her health and make mealtime easy, even when you’re traveling.
We also appreciate your kind words about our team, including customer service and our veterinarians—it means a lot to know you feel supported in setting up the best diet for your pup. And don’t worry, we hear you on the sweet potato and apple snacks! We love offering options that fit each pup’s needs, so it’s great to get your feedback.
Thank you again for trusting Ollie for your most important companion—we’re so grateful to be part of your journey together! 🐾
Worth Every Penny
First and foremost, the food is worth every penny. My 15-year-old pitbull mix has been getting Ollie for years. Not only does she love the food, but her digestion has improved, she has lost weight, and she is thriving in her senior years. The company has amazing customer service, prompt shipping, and excellent communication about upcoming orders. The rare times I've had an issue, they've always made it right. I recommend Ollie to everyone and will continue to be a loyal customer.
A long, healthy life for my pup is priceless!
26 de março de 2026
Avaliação não solicitada
Resposta da Ollie
Thank you so much for sharing this wonderful review! 💛
We’re thrilled to hear that your 15-year-old pitbull mix is thriving on Ollie—improved digestion, healthy weight, and happiness in her senior years is exactly what we hope for every pup. It’s heartwarming to know that our food, along with our customer service and communication, has made a positive difference for you both.
Your trust and loyalty mean the world to us, and we’re so grateful to be part of giving your pup a long, healthy, and happy life. Thank you for recommending Ollie and for sharing your experience! 🐾
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