Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Ver mais
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Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Ver mais
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Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Ver mais
Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Informações de contato
Reino Unido
- onaie.com
3,4
Bom
905 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible quality and rude customer service
Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose.
The soles are too soft and spongy and not fit for purpose. It’s a shame because the tops are lovely.
I contacted customer service and sent a photo and explanation. They replied saying they wouldn’t refund or exchange.
I’ll never buy any of their products again. Buyer beware!
31 de julho de 2026
Avaliação não solicitada
Resposta da onaie
Hi Louise, we’re very sorry to read about your experience and appreciate you bringing this to our attention.
At the moment, we’re unable to identify your order from the information available to us, as the review doesn’t include an order number, email address or product name. We would really appreciate the opportunity to look into this properly for you and help resolve the issue.
Please email us at enquiries@onaie.com with your order details and we’ll be more than happy to investigate and see how we can help.
Thank you,
Eve (ONAIE Founder)
Very poor quality, cheap and thin
I have been buying sheepskin slippers for years and have bought from many brands. These are easily the cheapest and worst quality. They're very thin which makes them not comfortable or warm. Dont waste your money. Very poor quality.
30 de novembro de 2025
Avaliação não solicitada
Resposta da onaie
Dear Claire,
Thank you for your review.
We are very sorry to hear that you were disappointed with your slippers.
We did ask you for your order number so we could look into this properly, but we have not received a response and have been unable to locate your order in our system.
If you would still be happy to contact us with your order number, we would very much like to investigate this for you.
Kind regards,
Eve
Top hat seller, no doubt.
I ordered the sheepskin bootee slipper. I was delighted to see they had been made with care and were of a good quality overall.
I did order 2 pairs but one pair was never delivered. I got in touch with ONAIE and they were wonderful, refunding for the missing second pair.
I will have no hesitation in ordering slippers for the summer.
26 de fevereiro de 2026
Avaliação não solicitada
Excellent slippers and impeccable customer service
I love my new pair of sheepskin slippers, just what I was looking for in terms of lightness and warmth!
There was a small problem with one of my slippers, but their customer service was incredible, responding and resolving the issue right away.
So happy - will definitely buy again from Onaie!
18 de fevereiro de 2026
Avaliação não solicitada
Genuinely don’t know what all the bad…
Genuinely don’t know what all the bad reviews are about… I received my pot luck mule slippers in 3 days and they are beautiful! Lovely quality, real sheepskin, v chic, v fun.
For the money you really can’t go wrong, I will be buying them as presents in the future.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you love your Lucky Dip mule slippers and that they arrived so quickly. It means a lot to us to hear you appreciate the quality and the fun, unique nature of them. Thank you for supporting our small business, and we’d love to have you back when you’re shopping for gifts in the future.
Eve
ONAIE Founder
Beautiful slippers and helpful customer service
I am very happy with my slippers and the great customer service I had from Eve.
I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.
I did have an issue with the first pair I ordered (sheepskin boots) - they felt too small, I didn't like the hard sole and my foot slid about, so I explained the problem and arranged a returned.
I knew I had to pay for return and could only exchange as bought in sale but I had read the return policy so knew this when I ordered.
(I don't think it's fair that previous reviews criticise this as it is clearly stated if you look before buying).
They didn't charge me postage to send the replacement so I think that is reasonable.
They are clearly a small business and as such, cannot absorb all the costs that the big name companies can.
I appreciate having the chance to shop somewhere a little different, with unusual products and am grateful for any business still trying to offer this in a difficult economic climate.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Thank you so much, Helen, for taking the time to leave such a considered and generous review. I’m really pleased to hear you’re happy with your sheepskin mules and that you found them unusual, well made and luxurious.
Thank you as well for your understanding around the return and exchange process. We always try to be as clear as possible with our policies, and it means a great deal when customers take the time to read them and engage with us so thoughtfully.
As a small family business, your support truly matters to us, and we’re very grateful that you chose to shop with us and to share your experience so openly. Thank you again for your kind words and support.
Eve
ONAIE Founder
Unacceptable customer service…
Unacceptable customer service communications and awful slippers. I wish i had seen the recent reviews. All explaining the same issues I am facing. I live in London and their website states they have a base in London so I could just return these horrible slippers with no reason to return via post. I am shocked, with faulty items they think it's ok to imply the customer should pay for return and IF they assess slippers to be ok, (implying customer is lying) can refuse refund only suggesting customer must pay to get faulty slippers returned. How stupid are you???
Response to ONAIE based on reply 23/01/26. I would share with future customers, avoid this business. You'll be wasting money and time if you raise a concern and your money is essentially guzzumped. Awful really.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Thank you for your review. I am very sorry to hear that you are unhappy with your experience.
I would like to clarify that while ONAIE is a London-based business, we do not operate a public retail or returns shop. All returns are handled via post, which is clearly outlined on our website.
If an item is believed to be faulty, we always ask customers to contact us first so we can assess the issue and advise on the next steps. This is a standard process. Once a return is received and inspected, we determine the appropriate resolution in line with consumer regulations.
We do respond to customer enquiries and are always happy to review concerns when they are raised directly with us. If you would like us to look into your case, please contact us at enquiries@onaie.com
with your order number and details of the issue so we can assist you properly.
Kind regards,
Eve
If it's too good to be true....
Advertised as genuine sheepskin slippers but definitely isnt real sheepskin, just feel cheap. Material had a crease at the toe and has weird semi circular marks along the sides above the sole. Checked the returns policy after i received them which was silly and as no refunds for sale items only exchange. I suspect these are always on sale to make you feel like you are getting a bargain plus unable to refund. Won't order again.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Dear Nina,
Thank you for your feedback. I am sorry to hear that the slippers did not meet your expectations.
I would like to clarify that our slippers are made from genuine sheepskin off-cuts. These are natural sheepskin pieces sourced as a by-product of the meat industry and carefully selected and handmade into slippers. Because the material is natural and not factory-processed or uniform, variations such as natural creasing, markings, or texture differences can occur and are a normal characteristic of real sheepskin rather than a synthetic alternative.
Our sale items are clearly marked at the time of purchase, and the exchange-only policy for discounted items is outlined at checkout. I appreciate that discovering this after delivery can be frustrating, and I am sorry this added to your disappointment.
If you would like us to review your order or discuss an exchange, please feel free to contact us directly at enquiries@onaie.com
and we will be happy to help.
Kind regards,
Eve
Great slippers & customer service from Eve.
Great slippers & customer service. I've had a pair of the Lucky Dip ones and absolutely love them. Bought a pair as a Christmas gift for someone who gave me the wrong size but Eve swapped them really quickly for me. I'm waiting for the black ones to be re-stocked and will get another pair so old ones can be my garden slippers. Wouldn't buy slippers from anywhere else.
25 de dezembro de 2025
Avaliação não solicitada
Resposta da onaie
Dear Leah,
Thank you so much for your lovely review. I’m really glad to hear how much you’re enjoying your Lucky Dip slippers and that the exchange was sorted quickly for you.
It means a great deal to us that you chose to come back and that you’re planning another pair once the black ones are restocked. Garden slippers and cosy indoor ones sounds like the perfect plan.
Thank you again for your support and kind words. It truly means a lot to a small business like ours.
Warm regards,
Eve
‼️‼️very unhappy
‼️‼️very unhappy, I did write a review last week but deleted it as I was assured they were in the way out…. I’m now a further 7 days on and nothing received, unable to track properly either…. This service is abysmal and no further to emails or correspondence, unless you want load of hassle trying to get a parcel you paid for DONT EVEN BOTHER ‼️‼️
24 de dezembro de 2025
Avaliação não solicitada
Resposta da onaie
Thank you for your review. I am very sorry for the frustration caused by the delay to your order, and I completely understand how disappointing this is.
As discussed previously, your parcel did leave us and was handed to the courier. Unfortunately, tracking updates can occasionally be delayed or not scan correctly, which can make the tracking information unclear.
We have responded to your emails and have also confirmed that, should the parcel not arrive, we have already offered to send a replacement. As of our latest check with the courier, the tracking link shows that your parcel is expected to be delivered this week.
We appreciate your patience while this is resolved and will continue to monitor the delivery closely to ensure you receive your order.
Kind regards,
Eve
Very cheaply made slippers
Very cheaply made slippers , nothing like the advertised pictures . The slippers are such a bad design and don’t stay
on your feet when walking . The company have terrible customer service . They only offer a credit note or exchange , and I can assure you , you would not order anything else from this company !!
7 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Dear Jill,
Thank you for taking the time to leave your feedback. I am very sorry to hear that the slippers did not meet your expectations and that you were disappointed with both the fit and your overall experience.
In line with our returns policy, we do offer exchanges or store credit for unworn items returned within the stated timeframe, which is clearly outlined at the time of purchase. I appreciate that this may not have been the outcome you were hoping for, and I am sorry for the frustration this has caused.
If you would like us to review your case again, please feel free to contact us directly at enquiries@onaie.com
and we will be happy to look into it further.
Kind regards,
Eve
Quality products and a listening company
Quality products and a listening company
12 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Thank you so much for your kind words. We’re really pleased to hear that you’re happy with the quality of our products and felt listened to. Your support truly means a lot to us.
Warm regards,
Eve
A lovely helpful company and the…
A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I would definitely recommend this company and their lovely products. Thank you.
13 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Dear Susan,
Thank you so much for your kind words and lovely feedback. I’m really pleased to hear that you’re happy with your sheepskin slippers and that we were able to help quickly with your questions.
Your recommendation truly means a lot to us, and thank you for taking the time to share your experience.
Warm regards,
Eve
Excellent slippers
Excellent slippers! Excellent customer service. Very happy with my purchase.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Dear Jacqueline,
Thank you so much for your lovely feedback. I’m really pleased to hear that you’re happy with your slippers and the service you received. Enjoy wearing them.
Warm regards,
Eve
Warm but ugly slippers
I opted for the lucky dip, but the pair I received are not like any of the photographs. The colours do not match and they are quite frankly hideous, the group chat has been in stitches over them. I would return, but learnt I have to pay for return - which on shoes/slippers is likely to be around £5-10. They are warm which is the only benefit, but incredibly ugly.
8 de janeiro de 2026
Avaliação não solicitada
Resposta da onaie
Dear Kiera,
Thank you for your feedback and for being honest about your experience.
Our Lucky Dip slippers are made from genuine sheepskin offcuts, which means every pair is completely unique in colour and pattern. This is explained on the product page and is part of what allows us to reduce waste and keep these pairs more affordable. The photos show examples, but no two pairs will ever look the same.
We are glad to hear they are keeping you warm, even if the look was not what you were hoping for. If you would still prefer to return them, our standard returns policy applies, as the item is not faulty, but we are always happy to help you through the process.
Thank you for giving our Lucky Dip range a try and for supporting small batch, handmade production.
Kind regards,
Eve
Ordered on 17th December it said next…
Ordered on 17th December it said next day delivery after I ordered I got a receipt saying pre-order for delivery 02/01/26. I assume they took too many orders. Slippers arrived today and are truly awful a mish mash of colours clearly made from off cuts, crumpled front cardboard thin soles, blobs of glue and I don't think made from natural sheepskin as described. Obviously not going to gift these so asked for a return to be told even though faulty I have to pay for tracked return. Dreadful customer service and horrible slippers. Very disappointed.
Hmm really not impressed at all with the reply below. Customer still has to pay for the return even if the item is deemed faulty 🤔 seems like shady practise to me. Also, lucky dip does not imply the slippers are made of offcuts but that the choice of colour is up to the seller. Still, lesson learned I won't be buying from Onaie again.
Further update: returned the faulty slippers at my own expense using Royal Mail 48 hour tracked delivery. They have been delivered but no refund issued or acknowledgement that they have been received. Dreadful slippers and worse customer service.
31 de dezembro de 2025
Avaliação não solicitada
Resposta da onaie
Dear Customer,
Thank you for your update and for returning the slippers to us.
We can confirm that your parcel was received and carefully checked by our quality control team. The slippers were found to be in line with our Lucky Dip product description, which means each pair is made from our genuine sheepskin and selected at random with varying colours and panel combinations.
Your refund has now been processed in line with our returns policy and was issued within the correct timeframe following inspection.
We are truly sorry that the slippers were not what you had hoped for. We always want every customer to be happy with their purchase, and we appreciate you taking the time to share your experience.
Warm regards,
Eve
Would give zero if could ordered…
Would give zero if could ordered product no receipt of order. Ordered 5 th December still not arrived. Credit card shows money paid. E nailed 3 x still waiting to hear. No phone contact for customer services to speak person.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da onaie
Dear Reviewer,
We are very sorry to hear about your experience and understand how frustrating this must feel.
We would like to clarify that we have made several attempts to locate your order, but unfortunately we have not received any order number, email address, or identifying details from you that would allow us to trace it. We also asked Trustpilot to reach out on our behalf so we could resolve this for you, but we did not receive a response.
We never ignore genuine customer issues and we would very much like to put this right. Please contact us directly at enquiries@onaie.com
with your order number, billing name, or the email used at checkout so we can locate your order and arrange a solution for you as quickly as possible.
Kind regards,
Eve
The slippers are beautiful
The slippers are beautiful. Eve was brilliant in helping me with an issue I had. She could not have been lovelier. I would not hesitate to purchase from her again.
Thank you
24 de novembro de 2025
Avaliação não solicitada
Love these slippers
Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you 😊
26 de novembro de 2025
Avaliação não solicitada
These are synthetic slippers
These are synthetic slippers, not sheep skin like the website makes out. They are ok but just not what they are claiming to be. I tried to leave a review on the website but it’s been removed so I’m leaving it here instead
27 de novembro de 2025
Avaliação não solicitada
Resposta da onaie
Dear Alison,
Thank you for taking the time to leave your feedback. I’m sorry to hear that you feel disappointed with your purchase.
I would like to clarify that our slippers are made from genuine sheepskin off-cuts, sourced as a by-product of the meat industry and handmade in small batches. As a natural material, sheepskin can vary in texture, thickness, and appearance, which can sometimes feel different from mass-produced, factory-finished items. They are not synthetic.
Regarding reviews on our website, we do not remove reviews based on opinion. Reviews may occasionally be delayed or filtered temporarily if they contain personal data or require moderation, but all genuine feedback is important to us.
If you would like us to review your order or have any further questions about the materials used, please feel free to contact us directly at enquiries@onaie.com
and we would be happy to help.
Kind regards,
Eve
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