Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Ver mais
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Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Ver mais
A empresa respondeu
Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Ver mais
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Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Ver mais
Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Ver mais
A empresa respondeu
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Reino Unido
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered an item 15 days ago and had the first disappointment of my ordering experience to see that they used Evri as the delivery service.
The second disappointment and somewhat expected was to see the item had gotten lost through Evri (a common thing with this courier company).
Contacted the seller and the response was an instant replacement item to be sent, which was fine, however despite already waiting more than a week for the original item to arrive the sellers replacement item was sent using the same Evri standard delivery option, they couldn't even be bothered to spend that little extra amount and opt for the fast shipping to keep their customer happy.
I have already left an honest negative review on their website so let's see if they are a transparent business and will allow it on their website. If you don't see it, then you know how this game is being played.

Resposta da onaie
I live in France. I paid online and was not told that I would also have to pay expensive custom duties to get the good delivered.
I have no problem with the fact that one has to pay the custom duties but I should have been told when I made the purchase online not at time of delivery!

Resposta da onaie
Beautifully made warm slippers that arrived quickly. Love them!
Love the quality of the slippers,just out with friends and passed on your Name so they will buy your slippers for Christmas.Love all mine,and awaiting the next delivery.Thank you and A merry Christmas.
Very good service. Issue with gift box (which was likely damaged in transit) dealt with by prompt refund. Excellent quality slippers.
Slippers arrived promptly, nicely packaged, and are exactly what I wanted. So lovely and warm and look great.
Lovely comfortable slippers. I had a pair of the pot luck colour. I am very pleased with what was sent to me. I hoped for a dark colour. And that’s what I received. Good quality as well.
Speedy delivery ery and I love your product amd give them to all my friends as presents
Products as expected nice unexpected welcome gift made it feel more like a personal experience
The slippers are absolutely beautiful, so well made and extremely comfortable. My son is autistic and has sensory issues, he loves these so much as they are super soft and cosy. 10/10 Onaie are incredible! The delivery was quick and the minimal packaging was pretty and recyclable.
I was looking for warm slippers, made from natural materials which are made in Europe. And that's exactly what I found. I bought one pair of Lucky Dip sheepskin slippers and a pair of felt slippers and I'm more than satisfied. They not only look great but also fit perfectly, are super comfy and warm. The lucky dip idea is great for people who like surprises like me.
Since discovering your slippers I don’t buy them anywhere else. So cosy and comfortable.
As usual the slippers are amazing! I have a prosthetic leg and did find finding slippers that i could walk in, very difficult. Thank you Onaie
Bought several items as a new customer, great price, communication is brilliant and the quality is fabulous. Had to contact customer service and got quick response ( my mistake ordering a wrong size) definitely recommend this company.
I went for the lucky dip sheepskin slipper option. I received lovely looking slippers with a fluffy sheepskin trim BUT they were so uncomfortable. The sole is mega hard with no internal padding at all. I did try to 'wear them in' but gave up in the end & headed to a high street store to buy some comfy slippers. So disappointed.

Resposta da onaie
Great buying experience- I felt “looked after” from the online support chat to the emails about my order. The slippers are really cosy/well made, very happy with them and would definitely buy again from the company.
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