onaie Avaliações 

905
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Ver mais

Avaliado com 4 de um total de 5 estrelas

Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Calçados

Informação fornecida por fontes externas variadas

Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

905 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(905)

24 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Yet Another Drop shipping Company

Ordered an item 15 days ago and had the first disappointment of my ordering experience to see that they used Evri as the delivery service.

The second disappointment and somewhat expected was to see the item had gotten lost through Evri (a common thing with this courier company).

Contacted the seller and the response was an instant replacement item to be sent, which was fine, however despite already waiting more than a week for the original item to arrive the sellers replacement item was sent using the same Evri standard delivery option, they couldn't even be bothered to spend that little extra amount and opt for the fast shipping to keep their customer happy.

I have already left an honest negative review on their website so let's see if they are a transparent business and will allow it on their website. If you don't see it, then you know how this game is being played.

11 de janeiro de 2024
Avaliação não solicitada
logotipo da onaie

Resposta da onaie

Dear Moe,
Thank you for your review.
Firstly, we want to clarify that we are not a dropshipping company. At ONAIE we take pride in creating and designing our products ourselves, ensuring quality and reliability for our customers. You can find more information about us and our values on our website: https://onaie.com/pages/about-us
We understand your frustration regarding the delivery experience with Evri, and we sincerely apologise for any inconvenience caused. While we offer multiple shipping options to accommodate our customers' preferences, we regret to hear that your replacement item was also sent through the standard Evri delivery service. We assure you that your feedback has been noted, and we will take steps to ensure that similar issues are addressed in the future.
Your honest review is important to us, and we believe in transparency in all aspects of our business. We encourage our customers to share their experiences openly, whether positive or negative, as it helps us improve our services.
We are glad to inform you that your refund has been processed for the lost item. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us.
Once again, we apologise for the inconvenience and appreciate your understanding.
Best regards,
Eve

Avaliado com 2 de um total de 5 estrelas

Not told of custom duties.

I live in France. I paid online and was not told that I would also have to pay expensive custom duties to get the good delivered.
I have no problem with the fact that one has to pay the custom duties but I should have been told when I made the purchase online not at time of delivery!

27 de dezembro de 2023
logotipo da onaie

Resposta da onaie

Dear Jean,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience with the unexpected customs duties. Understanding your frustration is important to us, and we strive to make our international shipping policies as clear as possible.

We'd like to kindly point out that information regarding international deliveries, including potential customs and VAT charges, is available on our website. On our 'Shipping & Delivery' page at this link, we explain that customers are responsible for customs and/or VAT charges and a handling fee in the receiving country. These charges depend on the destination country, the value of the item, and its nature (gift or commercial goods).

Please note that if the fees are not paid, the parcel may be disposed of by customs, and a refund cannot be issued in such cases. Additionally, UK VAT is not applied to international orders and is deducted at the checkout.

We understand that this information might have been overlooked, and we apologize for any inconvenience this has caused. Your feedback is invaluable in helping us improve our communication and service.

If you have any further questions or concerns, please do not hesitate to contact us.

Warm regards,
Eve

Avaliado com 5 de um total de 5 estrelas

Lovely comfortable slippers

Lovely comfortable slippers. I had a pair of the pot luck colour. I am very pleased with what was sent to me. I hoped for a dark colour. And that’s what I received. Good quality as well.

26 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

The slippers are absolutely beautiful

The slippers are absolutely beautiful, so well made and extremely comfortable. My son is autistic and has sensory issues, he loves these so much as they are super soft and cosy. 10/10 Onaie are incredible! The delivery was quick and the minimal packaging was pretty and recyclable.

24 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Warm, cozy and natural

I was looking for warm slippers, made from natural materials which are made in Europe. And that's exactly what I found. I bought one pair of Lucky Dip sheepskin slippers and a pair of felt slippers and I'm more than satisfied. They not only look great but also fit perfectly, are super comfy and warm. The lucky dip idea is great for people who like surprises like me.

21 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

New customer- and a happy one!

Bought several items as a new customer, great price, communication is brilliant and the quality is fabulous. Had to contact customer service and got quick response ( my mistake ordering a wrong size) definitely recommend this company.

21 de setembro de 2023
Avaliado com 2 de um total de 5 estrelas

Style over comfort

I went for the lucky dip sheepskin slipper option. I received lovely looking slippers with a fluffy sheepskin trim BUT they were so uncomfortable. The sole is mega hard with no internal padding at all. I did try to 'wear them in' but gave up in the end & headed to a high street store to buy some comfy slippers. So disappointed.

28 de setembro de 2023
Avaliação não solicitada
logotipo da onaie

Resposta da onaie

Hi Julie,

Thank you for sharing your feedback with us. I'm sorry to hear that the slippers didn't meet your expectations in terms of comfort. Your satisfaction is important to us, and we appreciate your honest input as it helps us improve our products.

I'm sorry that you had to go through the inconvenience of purchasing another pair. We're constantly working to balance style and comfort and clearly have some more work to do. If you'd like to discuss this further or need assistance with a return or exchange, please contact our customer service team. We hope to have the opportunity to serve you better in the future.

Warm regards,
Eve

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