One Click Insurance  Avaliações 

Got thrashed on the price when I changed vehicles mid policy, then the renewal price was not much better. Shopped around, went back to them to see what they could do. As others have said, navigating the bots to get to an agent is frustrating and then all they want to do is ask you inane questions that they already have the answers to. In the end, I told the young man to canx the renewal, then he got sulky! (Not the best way to keep a customer folks…) I got the price down a little bit more; but no where near enough to make me renew. And I was not impressed at being told ‘your new price includes a £40 admin fee” - for what?? : click/done?? Really?!. That’s just extracting the urine in my view.
No such thing as loyalty, in insurance, so I’m going with a different lot for the next year.

Simple to complete, had a delay in response but was sorted quickly. First time customer so really pleased, well done team

I had some important questions regarding changes to my Car Insurance, for which I was unable to find any answers to on the website.
Adam understood my queries, asked all the right questions, and was very polite and patient with me.
He was therefore able to quickly answer all my questions very thoroughly and without any ambiguity. All of which put my mind at rest, confident in the service with which I had been provided.
Thanks again Adam.

Trying to cancel this policy was a nightmare. Firstly I had to sign into my portal, not easy, then I had to go through a requote to get through to live chat. I was 13th in the queue so had to wait a while and eventually got through to someone who seemed more interested in getting a review to win her monthly competition! Avoid!

Excellent customer service from agent NK3, very easy company to deal with, and very fair quotes.

I find the live chat is the best option rather than waiting to speak to someone. I was taken very quickly and JH7 was great in answering my questions and changing the details of my house insurance efficiently

I spent a lot of time answering questions for which you already had answers.
All I wanted to do was cancel the policy.
After replying to you questions you still took payment from a Tesco credit card which had been cancelled. Tesco have advised me to contact you to request a charge back, so please return the money to my Tesco account

Very easy to navigate and used live chat. Quick responses x

I spoke to Britney (BC5) and she was really helpful. I’d made a mistake and she didn’t make me feel silly. She was kind and friendly and made sure I knew how to view and access my policies etc. Really quick to reply too,which I love.

I have asked 7 times for a written copy of my household insurance policy. Nothing has been received. Your colleague Josh 27 said he would send it he didnt
Please send the written copy to me now. I don’t want to wait any longer

Quick answer on phone and Leanne2 (LE6) was clear and helpful with my renewal.

I had to cancel half way through.

If I had paid for the insurance in cash, they'd owe me money.

BUt as I was paying monthly, seems I owe them money.

They charged me for basically half the remaining policy I'm not using.

Pretty frustrating.

And the new car I'm buying was about 2 times the cheapest price online for half the time, eg. just 6 months.

The person I dealt with on live chat was very helpful and patient.
I had the usual weekend issues with banks doing their website works but this young lady managed to get my renewal and payment ‘over the line’.
A big thank you

After eventually working my way through the chat help menu,I finally got through,my question of cancelling my car insurance renewal was delt with.

Michelle (TK1) was fantastic, she put me at ease despite the situation and dealt with my query quickly and efficiently. Thank you!

The chat line was knowledgeable and got thru quickly today with CE2….yesterday I waited 30mins only to be cut off. I would expect an efficient service as the changes I completed online, and got charged an extortionate fee for me doing all the work…. 2 changes 2 service fees

Had BH1 who was the agent that dealt with my recent need for help with my insurance and he was very helpful and I was very pleased with the process THANKS

M very helpful and I am very happy with the help I got thank u

Canceled as renewal was way more than last year. The online chat is unworkable, when I asked for a response after silence, the bot/human was instant on typing “there is a 4 minute response time”. L.V come in a lot cheaper for same product.