One Click Insurance  Avaliações 

Terrible company to deal with

Absolutely dreadful experience.

I contacted One Click ahead of my renewal because I believed I needed to update my correspondence address. I made it clear that my parking/garaging address would remain the same. During the conversation I was informed that changing the correspondence address would alter the premium. I explained that correspondence address is separate from the risk address and does not affect the rate.

While we were still discussing this point, the advisor abruptly ended the chat. The next day I discovered that the advisor had changed my address on the system without my final permission.

When I phoned to rectify this, instead of assisting me, I was repeatedly told I was wrong and that the increased premium would stand. I asked to speak to a manager. Because my correspondence and parking addresses differ for personal reasons, the manager insisted the advisor had acted correctly, claimed I had requested the change, and refused to restore the original renewal price.

When I asked simply to keep the original address and correct the error, the supervisor began questioning where I lived, why the addresses were different, and implied suspicion. The tone became intimidating and accusatory.

At that point I requested immediate cancellation due to the unprofessional conduct of all involved.

A deeply upsetting and deeply unprofessional experience.

Rude customer service, ended up chat in the middle of conversation.

Well we got there in the end, Rabiah was pretty prompt at sorting things out. Navigating the one click site is a bit of a chore and it seems some areas aren’t accessible when you want certain information, this could be intentional by the company for obvious reasons, that said all good now.

Very professional

VH3 very helpful and dealt with my questions swiftly. Insurance all sorted within 5mins. Great service

Once I got to speak to Rabiah K the service was great. Trying to navigate the chat box was a nightmare. Would have liked a number just to be able to phone and speak to a person that would have been better.

Custermer portal is useless, and the chat section isn't any better, waited twenty minutes to chat with someone and they told me to use the portal. Can't wait until my insurance runs out. Will not be re newing my policy.

Very easy to set up renewal policy with the help of agent K77 would definitely advise you to look at this company for your insurance

Very disappointing experience with One Protect

I am extremely disappointed with the way my car insurance renewal was handled.

I did not want to renew my policy and had already attempted to contact One Protect to cancel the renewal. However, my policy was renewed and £596.96 was taken from my bank account today.

When I tried to contact One Protect through their online chat, I was faced with a queue of approximately 40–50 people, with a potential waiting time of one to two hours. This made it extremely difficult to speak to anyone in time to prevent the renewal.

I have already arranged alternative car insurance and therefore do not need this renewed policy. Having £596.96 taken from my account as a single payment has also caused me considerable financial difficulty, as I simply cannot afford to have this amount taken unexpectedly.

I have emailed One Protect requesting immediate cancellation and a full refund, but so far I have not received a response.

I find the whole experience extremely frustrating. Customers should have a straightforward and accessible way to prevent an unwanted renewal and speak to someone when a substantial payment is about to be taken.

I am now having to contact my bank regarding the payment and will be pursuing the matter with One Protect as a formal complaint.

I hope One Protect will resolve this promptly and refund the £596.96 without further delay.

Ei1
Excellent professional service did what I asked thank you very much

i would love to be able to give a zero star. id pay a lot of money to see the scammers liquidated.

read the negative reviews and see if you can pick up on the pattern of them increasing insurances because of NCD disputes without and warning and changing the goal posts.

the biggest rat company i have ever dealt with.

just wait till the up your insurance by 50% a week or so after going with them

Ref NP3. The
service was excellent

I wanted to update my insurance after getting a new car. The app wouldn't work.
Chat help kept telling me to try to app, even though I had said it wasn't working.
I was also consistently asked if I wanted to take out new products having explained I didn't want to change anything other than the car and was in a rush/stuck as I couldn't drive my car.
It took 2 hours. I will be leaving.

My policy is about 6 days in and theyve decided to email me to say there is a risk undeclared and theyve amended my policy along with an admin fee and altered my payments. The risk is laughable, I made a claim against a bus company because they crashed into my stationary car, my no claims are untouched and they admitted 100% liability. There is a really small unclear box on the form that I was apparently meant to tick yes for, I read it as 'have i had any accidents'. Trying to speak to them is like winning the lottery. The agent closed my chat when I wanted to log a complaint after spending a long time online, there is no phone number to personally speak to anyone, there is an email address that is blocked, luckily I managed to divert past all that and find an alternative to log a formal complaint. They make it so difficult hoping you'd give up and they can bag the admin fee that a computer system does for them by the way, its automatic, well I won't be giving up, theyre not having my money. For anyone else having the same issue, email a formal complaint to 'portalcomplaints @ onecallclaims. co. uk' you get an automated response acknowledgement which legally proves they have recieved your email then you can go down the financial Ombudsmans route if you dont recieve further acknowledgement. You can also pause payments with your bank or ask them to pull back the extra that one call have rudely added without your permission under your banks policies until it is resolved. Save all your emails and keep it watertight.
Hope this helps :)
I shall update when when I get an update from the insurance company (if I get one).

CM4 was very helpful and easy to speak to!

nothing but hassle since choosing this provider —wouldn’t accept my legitimate proof of no claims discount and threatened to cancel my policy within 7 days. also their ‘admin fee’ for simply changing surname through their website is £24, but if you wait in a queue and use their live chat, it’s £4.99. sorry what? it’s a name change.

This must be the worst insurance company I've ever used. They are charging a £42 fee as disputing the NCD I put on when getting the quote.
Never use them again.